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Jurnal Manajemen
Published by Universitas Tarumanagara
ISSN : 14103583     EISSN : 25498797     DOI : 10.24912
Core Subject : Economy,
Economics, Econometrics & Finance
Jurnal Manajemen [p-ISSN 1410-3583 | e-ISSN 2549-8797] is a peer-reviewed journal published three times a year (February, June, and October) by Faculty of Economics, Universitas Tarumanagara. Jurnal Manajemen is intended to be the journal for publishing articles reporting the results of research on management. Jurnal Manajemen invites manuscripts in the various topics include, but not limited to, functional areas of marketing management, finance management, strategic management, operation management, human resource management, e-business, knowledge management, management accounting, management control system, management information system, international business, business economics, business ethics and suistainable, and entrepreneurship
Arjuna Subject : Ilmu Ekonomi, Ekonometrika dan Keuangan (semua kategori) - Ilmu Ekonomi, Ekonometrika dan Keuangan (Lain-Lain)
Articles 10 Documents
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Search results for , issue "Vol 19, No 1 (2015): February 2015" : 10 Documents clear
STRATEGI PENGEMBANGAN PT XYZ DALAM AGRIBISNIS TEH HIJAU Darmawan, Harris; Daryanto, Arief; Sukardi, Sukardi
Jurnal Manajemen Vol 19, No 1 (2015): February 2015
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/jm.v19i1.107

Abstract

Pertumbuhan permintaan teh di Indonesia terus meningkat, sedangkan produksi nasional tidak mencukupi. Oleh karena itu, impor terus meningkat sejak Asean Free Trade Agreement (AFTA) diberlakukan dengan 0% tarif impor. Murahnya teh impor menyebabkan produsen dalam negeri harus meningkatkan daya saing mereka, termasuk PT. XYZ sebagai salah satu produsen teh hijau terbesar di Indonesia. Penelitian ini bertujuan untuk: (1) mengevaluasi faktor lingkungan internal dan eksternal yang berpengaruh terhadap pengembangan rantai nilai PT XYZ; (2) merumuskan alternatif strategi yang dapat meningkatkan efisiensi produksi serta efektifitas rantai nilai PT XYZ; (3) menentukan prioritas strategi yang dapat diimplementasikan oleh PT XYZ untuk pengembangan rantai nilai teh. Metode penelitian yang digunakan adalah menggunakan observasi, wawancara dan kuesioner untuk menganalisis rantai nilai perusahaan, analisis industry internal dan eksternal, analisis SWOT, analisis AHP-SWOT untuk prioritas strategi dan implikasi manajerial. Hasil penelitian menunjukkan prioritas strategi adalah sebagai berikut: (1) peningkatan kapasitas produksi teh hijau; (2) pengembangan kerjasama perusahaan; (3) pengembangan produksi; (4) pengembangan produk dan pemasaran; (5) peningkatan standar operasional; (6) peningkatan publikasi usaha.The growth of tea demand in Indonesia increased, while the national production was not sufficient. Therefore, import is increasing since Asean Free Trade Agreement (AFTA) enforced with 0% tariff import. The cheapness of imported tea causing domestic producers must increase their competitiveness, including XYZ Company as the biggest green tea producers in Indonesia. The objectives of this study are to: (1) to evaluate the internal and external environmental condition that affect value chain development of XYZ Co.; (2) to formulate alternative strategy for improve production efficiency and value chain effectiveness of XYZ Co.; (3) to determine priority strategy which can be implemented by XYZ Co., for value chain of tea development. The method of the study used was by using observation, in depth interviews and questionnaires to analyze company’s value chain, internal and external industry analysis, SWOT analysis, AHP-SWOT for priority strategic and implication managerial. The result of the study showed that the priority strategy were as follow: (1) enhancement capacity production of green tea; (2) build strategically partnerships; (3) production development; (4) product and marketing development; (5) enhancement operational standard; (6) enhancement publication of business.
PENGARUH INTRAPRENEURSHIP TERHADAP KINERJA PERUSAHAAN MANUFAKTUR DI TANGERANG Friana, Rita; Indriana, Ina
Jurnal Manajemen Vol 19, No 1 (2015): February 2015
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (200.82 KB) | DOI: 10.24912/jm.v19i1.102

Abstract

Penelitian ini bertujuan untuk meneliti pengaruh intrapreneurship terhadap kinerja perusahaan manufaktur di Tangerang. Populasi penelitian ini adalah manajer perusahan manufaktur di Provinsi Banten. Penelitian ini mengembangkan dan menguji sebuah model teoritis dimana variabel intrapreneurship dibentuk oleh faktor inovasi, risiko / ketidakpastian, resiko / tantangan, energi kompetitif, proaktif dan otonomi, dan kinerja pada variabel kinerja keuangan, variabel produktivitas serta variabel pertumbuhan dan perbaikan. Berdasarkan kuesioner, yang dipilih menggunakan metode purposive sampling diperoleh data dari sampel 25 perusahaan menengah manufaktur di Tangerang. Penelitian ini menggunakan metode analisis konfirmasi yang didasarkan pada model persamaan struktural (SEM). Model penelitian ini menggunakan AMOS 21.0. Hasil dari penelitian ini mengungkapkan bahwa intrapreneurship memiliki struktur multidimensi. Faktor inovasi, risiko / tantangan, energi kompetitif dan proaktif dapat menjelaskan intrapreneurship dengan baik. Model ini membuktikan pengaruhnya pada pertumbuhan dan perbaikan. Intrapreneurship berpengaruh terhadap pertumbuhan dan perbaikan. Penelitian ini memberikan kontribusi untuk menyoroti teori pentingnya faktor pembentuk intrapreneurship dan pengaruhnya dalam model. Hal ini bermanfaat bagi para peneliti mencari ukuran kinerja yang tepat dan intrapreneur bertujuan untuk mendukung keputusan mereka serta mengevaluasi kinerja mereka.This study aims to investigate the influence of intrapreneurship on the performance of manufacturing companies in Tangerang. The population was manager of a manufacturing company in the province of Banten. This study developed and tested a theoretical model where the variable intrapreneurship shaped by factors of innovation, risk / uncertainty, risks / challenges, competitive energy, proactive and autonomy, and performance on financial performance variables, variables and variable productivity growth and repair. Based on the questionnaire, which is selected using purposive sampling method of data obtained from a sample of 25 medium-sized companies manufacturing in Tangerang. This study uses confirmatory analysis based on structural equation modeling (SEM). This research model using AMOS 21.0. The results of this study revealed that intrapreneurship has a multidimensional structure. Innovation factors, risks / challenges, competitive and proactive energy can explain well intrapreneurship. This model proved its effect on the growth and repair. Intrapreneurship affect the growth and repair. This study contributes to theory highlights the importance of intrapreneurship-forming factors and their effects in the model. This is helpful for researchers looking for appropriate performance measures and intrapreneurs aims to support their decisions and evaluate their performance.
PENGARUH KECERDASAN EMOSIONAL, MOTIVASI KERJA, DAN SIKAP KERJA TERHADAP KINERJA KARYAWAN PADA PT ITHACA RESOURCES Subagio, Mochammad
Jurnal Manajemen Vol 19, No 1 (2015): February 2015
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (189.921 KB) | DOI: 10.24912/jm.v19i1.108

Abstract

Tujuan dari penelitian ini adalah untuk mempelajari pengaruh kecerdasan emosional, sikap kerja, motivasi kerja pada karyawan kinerja. Penelitian ini dilakukan di Ithaca Resources Company Jakarta. Itu menggunakan metode studi kausal. Sampel penelitian ini adalah 90 personel dari Ithaca Resources Perusahaan yang dipilih secara acak. Temuan penelitian ini adalah: (1) ada pengaruh langsung kecerdasan emosional terhadap sikap kerja (2) ada pengaruh langsung motivasi kerja terhadap sikap kerja (3) ada pengaruh langsung kecerdasan emosional pada karyawan kinerja; (4) ada pengaruh langsung motivasi kerja pada karyawan kinerja; (5) ada pengaruh langsung dari sikap kerja terhadap karyawan kinerja; Berdasarkan temuan ini, dapat disimpulkan bahwa karyawan kinerja dipengaruhi oleh kecerdasan emosional, motivasi kerja dan sikap kerja. Dan kecerdasan emosional adalah yang paling dominan yang berpengaruh karyawan kinerja. Pada kata lain, efek kecerdasan emosional tinggi lebih langsung pada karyawan kinerja Oleh karena itu, kecerdasan emosional, motivasi kerja dan sikap kerja yang harus dipertimbangkan dalam menentukan karyawan kinerja di resouces ithaca perusahaan Jakarta.The obyective of this research is to study the effect of emotional intelligence, job attitudes, work motivation on performance employee. The research was conducted at the Ithaca Resources Company Jakarta. It was using causal study method. The samples of this research were 90 personel of the Ithaca Resources Company that selected randomly. The research findings are: (1) there is a direct effect of emotional intelligence on job attitudes (2) there is a direct effect of work motivation on job attitudes (3) there is a direct effect of emotional intelligence on performance employee; (4) there is a direct effect of work motivation on performance employee; (5) there is a direct effect of job attitudes on performance employee; Based on these findings, it could be concluded that performance employee is affected by emotional intelligence, work motivation and job attitudes. And the emotional intelligence is the most dominant that effect the performance employee. On the other word, the higher emotional intelligence effects more directly on the performance employee Therefore, the emotional intelligence, work motivation and job attitudes should be taken into consideration in determining performance employee at ithaca resouces company of jakarta
PENGARUH EFEKTIVITAS MANAJERIAL, SELF-EFFICACY, STRES KERJA DAN MOTIVASI KERJA TERHADAP KINERJA DOSEN KEBIDANAN DI PROVINSI LAMPUNG Sudarmi, Sudarmi
Jurnal Manajemen Vol 19, No 1 (2015): February 2015
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (302.63 KB) | DOI: 10.24912/jm.v19i1.103

Abstract

Tujuan dari penelitian ini adalah untuk mengetahui pengaruh efektivitas manajerial, self-efficacy, stres kerja dan motivasi kerja terhadap kinerja dosen kebidanan di Provinsi Lampung. Penelitian ini menggunakan metode survei kuantitatif. Pengumpulan data dilakukan dengan kuesioner dan dianalisis menggunakan teknik analisis jalur. populasi dosen penelitian kebidanan provinsi Lampung sebesar 167 dosen, sampel 118 responden teknik pengambilan sampel dengan hasil pengambilan sampel acak proporsional method.The penelitian ini: efektivitas manajerial efek positif langsung pada kinerja, self-efficacy dari efek positif langsung kinerja, stres kerja dari efek negatif langsung terhadap kinerja, motivasi efek positif langsung pada kinerja, efektivitas manajerial efek negatif langsung terhadap stres kerja, self-efficacy efek negatif langsung terhadap stres kerja, efektivitas manajerial berpengaruh positif langsung pada pekerjaan bekerja motivasi, self-efficacy yang positif secara langsung motivasi kerja dan stres kerja dan efek negatif langsung terhadap motivasi kerja.The objective of this research is to explore the effect of managerial effectiveness, self-efficacy, job stress and work motivation on the performance of midwifery lecturer in Lampung Province. This research used a quantitative survey method. The data was collected with questionnaires and analyzed using path analysis technique. population of the research study midwifery lecturer of province Lampung totaling 167 lecturer, sampled 118 respondents sampling technique with proportional random sampling method.The results of this research: the managerial effectiveness of a direct positive effect on performance, self-efficacy of a direct positive effect on performance, work stress of a direct negative effect on performance, work motivation of a direct positive effect on performance, managerial effectiveness direct negative effect on job stres, self-efficacy direct negative effect on job stress, managerial effectiveness of direct positive effect on work motivation, self-efficacy positive direct effect on work motivation and work stress and negative direct effect on work motivation
HUBUNGAN KOMPETENSI DAN LINGKUNGAN KERJA DENGAN KINERJA PEGAWAI DINAS PEMUDA DAN OLAH RAGA DI KOTA GORONTALO Rahmat, Abdul
Jurnal Manajemen Vol 19, No 1 (2015): February 2015
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (161.615 KB) | DOI: 10.24912/jm.v19i1.109

Abstract

Tujuan penelitian ini untuk mendeskripsikan hubungan kompetensi kompetensi dan lingkungan kerja dengan kinerja pegawai Dinas Pemuda dan Olah Raga di Kota Gorontalo. Desain penelitian ini adalah survei, untuk menguji hipotesis penelitian serta melakukan interpretasi mengenai hubungan variabel bebas dengan variabel terikat. Populasi dan sample dalam penelitian ini adalah keseluruhan pegawai Dinas Pemuda dan Olah Raga Kota Gorontalo sebanyak 47 orang. Instrumen utamanya adalah angket. Hasil penelitian menunjukkan hubungan kompetensi dengan kinerja pegawai tergolong pada katagori sangat signifikan; hubungan lingkungan kerja dengan kinerja pegawai dikatagorikan tingkat hubungan lingkungan kerja dengan kinerja pegawai dikatagorikan signifikan; hubungan kompetensi (X1) dan lingkungan kerja (X2) secara bersama-sama dengan kinerja pegawai (Y) dapat dikatagorikan tingkat hubungan Kompetensi dan Lingkungan Kerja secara bersama-sama dengan Kinerja Pegawai dikatagorikan sangat signifikan.The purpose of this study to describe the relationship of competence and work environment with employee performance Department of Youth and Sports in the city of Gorontalo. This is a survey research design, to test the hypothesis of the study and interpretation of the relationship of independent variables with the dependent variable. Population and sample in this study was overall employee in the Department of Youth and Sports Gorontalo 47 people. The main instrument was a questionnaire. The results showed: the relationship competence with employee performance belong to the category of very significant; relationship work environment with employee performance level categorized workplace relationships with significant categorized employee performance; relationship competence (X1) and work environment (X2) together with employee performance (Y) level relations Competence and Working Environment together with the very significant categorized Employee Performance.
PENGARUH KEPEMIMPINAN TERHADAP KINERJA DOSEN DI PERGURUAN TINGGI K., Purwanto S.
Jurnal Manajemen Vol 19, No 1 (2015): February 2015
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (113.243 KB) | DOI: 10.24912/jm.v19i1.104

Abstract

The Competitiveness of a nation is determined by the quality of higher education, especially in the technological and innovation. Improving the quality of higher education related to the performance lecturer in the areas of education, research and publications, and community service. Lecturer performance improvement requires the competence and commitment of university leadership. A leader in university must make a good organizational climate especially education and training that engagement and developed in its members. This study aims to determine the impact of leadership on the performance of lecturers. The study was conducted at state and private universities in Jakarta with a sample of 60 lecturers. The results showed that leadership in higher education that can improve the performance of the lecturer. Variables significant are able to provide exemplary leadership, make decisions quickly, giving delegates the authority, and a high level of optimism.Daya saing suatu bangsa ditentukan oleh kualitas pendidikan tinggi, terutama dalam teknologi dan inovasi. Peningkatan kualitas pendidikan tinggi terkait dengan kinerja dosen dalam bidang pendidikan, penelitian dan publikasi, serta pengabdian kepada masyarakat. Peningkatan kinerja dosen memerlukan kompetensi dan komitmen dari pimpinan universitas. Pemimpin di perguruan tinggi harus membuat iklim organisasi yang baik untuk menumbuhkan rasa memiliki dari dosennya serta pendidikan dan pelatihan untuk meningakatkan kompetensi dosennya. Penelitian ini bertujuan untuk mengetahui dampak dari kepemimpinan terhadap kinerja dosen. Penelitian dilakukan di universitas negeri dan swasta di Jakarta dengan sampel dari 60 dosen. Hasil penelitian menunjukkan bahwa kepemimpinan dalam pendidikan tinggi yang dapat meningkatkan kinerja dosen. Variabel yang berpengarih nyata adalah kemampuan memberikan teladan, membuat keputusan dengan cepat, memberikan delegasi wewenang, dan tingkat optimisme yang tinggi.
ANALISIS VARIABEL MAKROEKONOMI TERHADAP KINERJA REKSADANA CAMPURAN Kurniasih, Augustina; Johannes, Leonardo David Yuliandy
Jurnal Manajemen Vol 19, No 1 (2015): February 2015
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (159.381 KB) | DOI: 10.24912/jm.v19i1.110

Abstract

Saat ini semakin banyak tersedia pilihan instrumen investasi. Salah satu instrumen investasi adalah reksadana. Kondisi makroekonomi Indonesia mempengaruhi kinerja investasi, termasuk investasi reksadana. Salah satu jenis reksadana adalah reksadana campuran. Penelitian ini bertujuan menguji dan menganalisis pengaruh return IHSG, return Kurs USD, return JIBOR Interest Rate dan return Obligasi Pemerintah Indonesia terhadap kinerja reksadana campuran. Periode penelitian adalah selama satu tahun (2012), menggunakan data harian. Total reksadana campuran di BEI berjumlah 120, yang memenuhi kriteria menjadi sampel sebanyak 86. Metode yang digunakan untuk menjawab permasalahan penelitian adalah regresi linier berganda. Ditemukan bahwa faktor makroekonomi yang berpengaruh signifikan terhadap return reksadana campuran adalah return IHSG dan Suku Bunga JIBOR.Nowadays investment instruments are growing. One of the investment instruments is mutual fund. Indonesian macroeconomic conditions affected the performance of investments, including on mutual funds. One type of mutual fund is balance mutual funds. This study aims to examine and analyze the effect of stock index returns, return of USD exchange rate, return of JIBOR Interest Rate, and return of government bonds of Indonesia to the performance of balance mutual funds. Observation period is one year (2012), using daily data. Total balance mutual funds in IDX are 120, which meets the criteria of the sample were 86. Method used to answer the research problem is multiple linear regressions. It found that macroeconomic factors that significantly influence the performance of balance mutual funds are returns JCI and JIBOR interest rate return.
PENGARUH GAYA KEPEMIMPINAN, EMPATI DAN MOTIVASI TERHADAP BUDAYA ORGANISASI (Studi Kasus Terhadap Kepala Sekolah Dasar Kota Gorontalo) Djafri, Novianty
Jurnal Manajemen Vol 19, No 1 (2015): February 2015
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (121.461 KB) | DOI: 10.24912/jm.v19i1.105

Abstract

Tujuan dari Penelitian ini adalah untuk mengetahui pengaruh gaya kepemimpinan, empati dan motivasi terhadap budaya organisasi kepala sekolah dasar kota Gorontalo. Objek penelitian ini adalah Sekolah Dasar dengan subjek kepala sekolah sebanyak 55 orang.Empat variabel dari data penelitian di kumpul melalui instrumen berupa angket yang valid dan reliabel. Analisis statistik data penelitian menggunakan analisis jalur dengan signifikansi sesuai dengan output SPSS 22.0 Temuan penelitian menunjukkan bahwa terdapat pengaruh langsung positif gaya kepemimpinan, empati kepala sekolah, motivasi terhadap budaya organisasi sekolah.Terdapat pengaruh langsung positif gaya kepemimpinan terhadap empati dan motivasi kepala sekolah.Purpose of the study to determine the effect of leadership style, empathy, and motivation of on the organization culture as the principal basis of Gorontalo city. The study object is the subject of elementary school principals as many as 55 people. Four variables of the data gathered through the research questionnaire instrument valid and reliable. Statistical analysis of research data using path analysis with significance in accordance with the output of spss 22.0 Findings of this study indicate that there is a positive direct effect of leadership style, the principal emphaty, motivation toward school organizational culture. There is a direct positive leadership style of emphaty and motivation principals.
BUDAYA ORGANISASI, INSENTIF, KEPUASAN KERJA, DAN KINERJA KARYAWAN PADA PT AVRIST ASSURANCE Hatta, Iha Haryani; Rachbini, Widarto
Jurnal Manajemen Vol 19, No 1 (2015): February 2015
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (123.713 KB) | DOI: 10.24912/jm.v19i1.106

Abstract

Tujuan penelitian ini adalah untuk mengetahui pengaruh budaya organisasi dan insentif terhadap kepuasan kerja dan kinerja karyawan. Penelitian dilakukan di PT Avrist Assurance, dengan menggunakan 211 karyawan sebagai responden.Teknik pengambilan sampel dalam penelitian ini dilakukan secara acak sederhana. Analisis dilakukan dengan Structural Equation Model (SEM) menggunakan Lisrel 8.5. Hasil penelitian menemukan adanya pengaruh yang signifikan antarabudaya organisasi dan insentif terhadap kepuasan kerja dan kinerja karyawan, serta pengaruh yang signifikan antarakepuasan kerja terhadap kinerja karyawan. Pengaruh total budaya organisasi terhadap kepuasan kerja dan kinerja karyawan lebih dominan daripada pengaruh total insentif terhadap kepuasan kerja dankinerja karyawan.The purpose of this study was to determine the effect of organizational culture and incentive on job satisfaction and employees’ performance. The study was conducted in PT Avrist Assurance, using 211 employees as respondents. The sampling technique in this research is simple random. The analysis was performed with Structural Equation Model (SEM) using Lisrel 8.5. The study found that organizational culture and incentives significantly affect job satisfaction and employees’ performance. Moreover, job satisfaction significantly affect employees’ performance. The total effect of organizational culture on Job Satisfaction and employee performance is more dominant than the total effect of incentives on Job Satisfaction and employee performance.
PENGARUH FAKTOR-FAKTOR ANTESEDEN E-CUSTOMER SATISFACTION, E-CUSTOMER TRUST DAN COMPULSIVE BUYING PADA PEMBENTUKKAN E-CUSTOMER LOYALTY Wijaya, Petra Surya Mega; Istriani, Ety
Jurnal Manajemen Vol 19, No 1 (2015): February 2015
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (158.624 KB) | DOI: 10.24912/jm.v19i1.101

Abstract

Temuan dari penelitian diharapkan dapat memberikan masukan yang berharga pada pengembangan teori belanja online dan bagi perusahaan yang akan melakukan penjualan secara online. Penelitian ini mencoba untuk menggabungkan penelitian yang dilakukan oleh Wang dan Yang (2008), Eid (2011) dan Campbell (2013). Adapun variabel penelitian yang akan digunakan adalah e-customer loyalty, e- customer satisfaction, e-customer trust, compulsive buying, user interface quality, information quality, perceived security, perceived privacy, dan competent behavior. Rumusan masalah penelitian adalah (1) apakah e-customer loyalty dipengaruhi oleh e- customer satisfaction, e-customer trust, dan compulsive buying, dan (2) apakah e- customer satisfaction dan e-customer trust dipengaruhi user interface quality, information quality, perceived security, perceived privacy, dan competent behavior. Sebanyak 200 kuesioner dibagikan secara purposive kepada masyarakat Yogyakarta yang berusia 15 tahun hingga 30 tahun dan pernah melakukan transaksi online sedikitnya satu kali dalam 6 bulan terakhir. Response rate penelitian ini adalah 100% karena penarikan kuesioner dilakukan saat itu juga sesaat setelah pengisian selesai. Pengujian hipotesis menggunakan alat analisis Structural Equation Modeling (SEM). Hasil penelitian menyatakan bahwa semua hipotesis yang diajukan dapat didukung, sehingga dapat disimpulkan bahwa (1) e-customer loyalty dipengaruhi oleh e-customer satisfaction, e-customer trust, dan compulsive buying, dan (2) e-customer satisfaction dan e-customer trust dipengaruhi oleh user interface quality, information quality, perceived security, perceived privacy, dan competent behavior.This study tries to combine research conducted by Wang and Yang (2008), Eid (2011) and Campbell (2013). Formulation of research problems are: (1) whether the e-customer loyalty is influenced by the e-customer satisfaction, customere-trust, and compulsive buying, and (2) whether the e-customer satisfaction and customer trusteinfluenced user interface quality, information quality, perceived security, perceived privacy, and competent behavior. A total of 200 questionnaires were distributed to the people of Yogyakarta purposive lyaged 15 years to 30 year sand never done an online transaction at least oncein thelast 6 months. Hypothesis testing using analytical tools. Structural Equation Modeling (SEM). The study states that all proposed hypothesis can be supported, so itcanbe concluded that (1) e-customer loyalty is influenced by the e- customer satisfaction, customere-trust, and compulsive buying, and (2) the e-customer satisfaction ande-customer trustis influencedbythe user interfacequality, information quality, perceived security, perceived privacy, andcompetentbehavior.

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