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INNOVATION RESEARCH JOURNAL
Published by Universitas Muhammadiyah Gresik
ISSN : 27216683     EISSN : 27216675     DOI : http://dx.doi.org/10.30587/innovation.v1i2.1916
Core Subject : Religion, Economy, Humanities, Education, Engineering,
Religion Humanities Economics, Econometrics & Finance Engineering Languange, Linguistic, Communication & Media
Innovation Research Journal (jurnal riset berinovasi) diterbitkan oleh lembaga Penelitian dan Pengabdian Masyarakat Universitas Muhammadiyah Gresik, dua kali setahun pada bulan Maret dan September, Tujuan dari Jurnal ini adalah untuk memfasilitasi para ilmuwan, peneliti dan praktisi bisnis untuk menerbitkan artikel penelitian atau ulasan artikel yang asli yang mengedepankan kebaruan. Artikel dasarnya berisi tentang ilmu sosial dan manusia, dengan penekanan pada antropologi, bisnis dan manajemen, masalah sosial, ilmu komunikasi dan informasi, ilmu pendidikan, filsafat, linguistik dan semiotika, masalah pembangunan, Studi Agama, Studi Perpustakaan dan Informasi, seni dan humaniora, sains dan teknologi. Psikologi, ilmu-ilmu bidang kesehatan.
Arjuna Subject : Umum - Umum
Articles 3 Documents
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Search results for , issue "Vol. 6 No. 1 (2025)" : 3 Documents clear
The Influence of Service Quality and Product Quality Towards Customer Satisfaction Beautiful Photo Studio Tuban Suwardana, Hendra; Yusuf, Muhammad
INNOVATION RESEARCH JOURNAL Vol. 6 No. 1 (2025)
Publisher : Universitas Muhammadiyah Gresik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30587/innovation.v6i1.9787

Abstract

This study highlights the growing awareness among customers regarding the significance of service and product quality in shaping their satisfaction. As a result, businesses, including Indah Photo Studio Tuban, strive to enhance both aspects to meet customer expectations. The study aims to analyze: (1) the partial effect of service quality on customer satisfaction, (2) the partial effect of product quality on customer satisfaction, and (3) the combined effect of both factors on customer satisfaction. Using an incidental sampling technique, 58 respondents participated in the study. Findings reveal a positive and significant impact of service quality on customer satisfaction, supported by a t-value of 3.963 (greater than 2.004) and a probability value of 0.000 (<0.05). The contribution of service quality to customer satisfaction is 38.2%. Similarly, product quality significantly affects customer satisfaction, with a t-value of 5.595 (greater than 2.004) and a probability of 0.000 (<0.05). The contribution of product quality to satisfaction is 53.9%. When analyzed simultaneously, service and product quality have a strong combined impact on customer satisfaction, with an F-value of 64.817 (greater than 3.156) and a probability of 0.000 (<0.05). Their combined contribution to satisfaction is 70.2%.
The Determinant Factors of Employee Job Satisfaction: Work-Life Balance, Engagement, and Commitment Noviarani, Khurin In; Suyono, Joko; Irmawati, Irmawati; Elisabeth, Damarsari Ratnasahara; Sukaris, Sukaris
INNOVATION RESEARCH JOURNAL Vol. 6 No. 1 (2025)
Publisher : Universitas Muhammadiyah Gresik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30587/innovation.v6i1.9788

Abstract

The purpose of this study is to analyze the influence of work-life balance, employee engagement, and organizational commitment on job satisfaction among employees of Badan Perencanaan Pembangunan, Penelitian Dan Pengembangan Daerah Kabupaten Gresik. The sample in this study consists of all 44 employees of Badan Perencanaan Pembangunan, Penelitian Dan Pengembangan Daerah Kabupaten Gresik. The data collection technique used was a questionnaire, while the data analysis technique employed multiple linear regression. The results of the study prove that work-life balance, employee engagement, and organizational commitment have both partial and simultaneous effects on job satisfaction among employees of Badan Perencanaan Pembangunan, Penelitian Dan Pengembangan Daerah Kabupaten Gresik. Among these three variables, employee engagement is found to have the dominant influence on job satisfaction among employees of Badan Perencanaan Pembangunan, Penelitian Dan Pengembangan Daerah Kabupaten Gresik.
The Existence of Semilir Beach Tourism on The Feasibility of Small Traders' Income in Socorejo Village, Jenu District, Tuban Regency Yusuf, Muhammad; Munir, Miftachul
INNOVATION RESEARCH JOURNAL Vol. 6 No. 1 (2025)
Publisher : Universitas Muhammadiyah Gresik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30587/innovation.v6i1.9789

Abstract

The tourism sector in Indonesia is an inseparable part of national development. The development of tourism in an area will bring many benefits to the community, namely economically, socially and culturally. The purpose of this study was to find out how much tourist attractions contribute to providing a place for small traders (kiosks) on Semilir Beach, Socorejo Village and the income generated by small traders whether it is above the UMK or below the UMK. The data analysis method used by the researcher is Miles and Huberman's qualitative data analysis. In the implementation of field research, primary data is a source of data obtained directly from the original, namely data from observations, questionnaires, interviews and those obtained directly from the observation site. The research was carried out by researchers on May 21, 2024. Semilir Beach tourism provides benefits and also contributes to the people of Socorejo Village/provides opportunities to trade/make kiosks. The income that has been obtained from traders is IDR. 38,400,000,- for 1 year and if calculated per month is income for 1 year/12 months equal to RP. 38,400,000,- / 12 which is RP. 3,200,000,- then reduced by rental fee of RP. 125,000,- per month. Equal to RP. 3,075,000,- while UMK of Tuban Regency is RP. 2,739,224.88. From the calculation above, it can be interpreted that the income of traders in Semilir Beach tourism in Socorejo is above UMK, income is often above UMK sometimes also more during holidays or big days and national holidays.

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