Public Administration Journal of Research
Public Administration Journal of Research presents findings of researches and articles in Public Administration scope. The editor invites academician and practitioner’s writing to be published in this journal with the study focusing includes but not limited to Public Policy, Public Management, Local Autonomy Policy, Public Service, Gender Perspective in Public Sector, E-Government, Urban Rural Development Policy, Strategic Management, Public Sector Corporation Management, State Administration Law, Bureaucracy and Public Governance
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<![CDATA[ANALISIS MOTIVASI PRAJURIT, LINGKUNGAN KERJA DAN DISIPLIN, TERHADAP KEPUASAN KERJA DAN KINERJA PRAJURIT DI KAPAL PERANG REPUBLIK INDONESIA BUNG TOMO - 357 ]]>
<![CDATA[Nicomedius Pradipta Putra]]>
<![CDATA[ Jurnal Penelitian Administrasi Publik Vol 3 No 1 (2021): Public Administration Journal of Research ]]>
Publisher : <![CDATA[Prodi Ilmu Administrasi Negara Universitas Pembangunan Nasional "Veteran" Jawa Timur ]]>
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DOI: 10.33005/paj.v3i1.83
<![CDATA[Tujuan penelitian ini ialah untuk mengetahui pengaruh disiplin, motivasi prajurit, dan lingkungan kerja yang menciptakan kepuasan kerja sehingga menghasilkan kinerja prajurit di Kapal Perang Republik Indonesia Bung Tomo - 357. Disamping itu, apakah pelanggaran-pelanggaran yang dilakukan oleh prajurit Kapal Perang Republik Indonesia Bung Tomo - 357 dipengaruhi oleh disiplin, motivasi, dan lingkungan kerja terhadap kepuasan kerja prajurit dalam menghasilkan kinerja prajurit. Dalam penelitian ini, populasinya ialah seluruh prajurit Kapal Perang Republik Indonesia Bung Tomo - 357 dengan pangkat Perwira, Bintara dan Tamtama dengan jumlah 85 orang. Dalam penelitian ini, karena jumlah populasinya sedikit (terbatas),maka tidak memungkinkan untuk menggunakan sampel sehingga peneliti mengambil jumlah sampel sama dengan jumlah populasi atau disebut dengan sensus yaitu sebesar 85 orang. Metode analisis data pada penelitian ini menggunakan Partial Least Square (PLS) dengan bantuan Software Smart PLS 2.0 Berdasarkan hasil pengujian hipotesis dan pembahasan, maka dapat dirumuskan beberapa kesimpulan sebagai berikut: Motivasi kerja memberikan kontribusi terhadap kepuasan kerja. Lingkungan kerja memberikan kontribusi terhadap kepuasan kerja. Disiplin memberikan kontribusi terhadap kepuasan kerja. Motivasi kerja memberikan kontribusi terhadap kinerja. Lingkungan kerja memberikan kontribusi terhadap kinerja prajurit. Disiplin memberikan kontribusi terhadap kinerja prajurit. Kepuasan kerja memberikan kontribusi terhadap kinerja prajurit.]]>
<![CDATA[EFEKTIVITAS PELAYANAN “OPEN TABLE” DI PERUSAHAAN DAERAH AIR MINUM (PDAM) SURYA SEMBADA KOTA SURABAYA ]]>
<![CDATA[Larasati Novia Rinita]]>;
<![CDATA[Tukiman Tukiman]]>
<![CDATA[ Jurnal Penelitian Administrasi Publik Vol 1 No 3 (2019): Public Administration Journal of Research ]]>
Publisher : <![CDATA[Prodi Ilmu Administrasi Negara Universitas Pembangunan Nasional "Veteran" Jawa Timur ]]>
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DOI: 10.33005/paj.v1i3.84
<![CDATA[Based on the Decree of the Directors of Surabaya City PDAM Surya Sembada No. 12 of 2018 On 10 January 2018, PDAM Surya Sembada City of Surabaya realized a service innovation, namely Open Table Services. The purpose of this study was to describe and analyze the effectiveness of open table services at the Surya Sembada Regional Drinking Water Company (PDAM) in Surabaya using qualitative research methods with observation data collection techniques, interviews and documentation, and data analysis by data collection, data condensation, presentation. data, and drawing conclusions. The location of this research is at Siola Public Service Mall, PDAM Basuki Rahmat Water House, and Mobile Service Car. The research results obtained are: (1) Resources, funds, facilities and infrastructure that can be used are effective but not maximized. (2) The quantity and quality of services produced are effective. (3) The time limit for producing goods or services is effective. (4) The procedures that must be followed are already effective. Keywords: Effectiveness, Open Table Service]]>
<![CDATA[KOORDINASI ANTAR INSTANSI DALAM MENANGANI PENGADUAN MASYARAKAT PADA PELAYANAN PENGADUAN COMMAND CENTER 112 KOTA SURABAYA ]]>
<![CDATA[Kemala Karisya Aulia]]>;
<![CDATA[Ananta Prathama]]>
<![CDATA[ Jurnal Penelitian Administrasi Publik Vol 1 No 3 (2019): Public Administration Journal of Research ]]>
Publisher : <![CDATA[Prodi Ilmu Administrasi Negara Universitas Pembangunan Nasional "Veteran" Jawa Timur ]]>
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DOI: 10.33005/paj.v1i3.85
<![CDATA[Pemerintah Kota Surabaya berupaya melakukan berbagai strategi pelayanan publik. Hal ini dikarenakan kota Surabaya mengalami banyak permasalahan sosial dalam masyarakat yang pada umumnya disebabkan oleh interaksi berbagai faktor. salah satu pelayanan publik yang berhubungan dengan dinamika kependudukan adalah pelayanan pengaduan darurat command center 112 Kota Surabaya. Pemerintah Kota Surabaya mensinergikan Organisasi Perangkat Daerahnya pada Layanan Darurat 112 Command Center. pelayanan pengaduan darurat command center 112 Kota Surabaya merupakan sebuah layanan pengaduan untuk mengatasi kondisi darurat yang terjadi di Surabaya yang dalam penanganannya benar-benar harus dilaksanakan secepatnya sehingga perlu adanya koordinasi serta respon yang cepat dari pemerintah.Tujuan dari penelitian ini adalah untuk mengetahui Koordinasi Antar Instansi Dalam Pelayanan Pengaduan Darurat Command Center 112 Kota Surabaya. Penelitian ini menggunakan metode penelitian kualitatif dengan teknik pengumpulan data observasi, wawancara, dokumentasi dan Analisis data menggunaan metode analisis interaktif. Hasil penelitian dilihat dari unsur-unsur koordinasi yaitu : (1) komunikasi sudah berjalan dengan baik petugas memahami bahwa informasi dari command center sebagai perintah dan sudah memaksimalkan alat komunikasi yang ada, (2) integrasi atau penyatuan kegiatan sudah telah terkoordinasi dengan baik. Masing-masing OPD memiliki kesadaran sendiri untuk saling mendukung, membantu, bahu-membahu antar satu sama lain., (3) sinkronisasi atau pembagian tugas sudah diatur dengan semaksimal mungkin, (4) simplifikasi atau penyederhanaan dalam pelayanan pengaduan darurat sudah dilakukan dengan baik hal ini dapat dilihat dari tidak terjadinya kerumitan dalam koordinasi, (5) mekanisme koordinasidilihat dari Standar operasional prosedur tanggap darurat bencana dalam pelayanan pengaduan darurat command center 112 kota surabaya sudah tepat dan cepat. Kata Kunci: Koordinasi, Pelayanan Pengaduan Darurat]]>
<![CDATA[KUALITAS LAYANAN DONGENG ANAK DAN REMAJA KELILING (DARLING) DI DINAS PERPUSTAKAAN DAN KEARSIPAN PROVINSI JAWA TIMUR ]]>
<![CDATA[Kharisma Sintya Sandea]]>;
<![CDATA[Susi Hardjati]]>
<![CDATA[ Jurnal Penelitian Administrasi Publik Vol 1 No 3 (2019): Public Administration Journal of Research ]]>
Publisher : <![CDATA[Prodi Ilmu Administrasi Negara Universitas Pembangunan Nasional "Veteran" Jawa Timur ]]>
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DOI: 10.33005/paj.v1i3.86
<![CDATA[In carrying out its functions, the library is one of the government institutions that are required to provide public services. Service is the most important element in the process of library activities. Therefore the library is required to provide a quality service to fulfill community needs because good library services will be able to attract the community. Through the Children and Teenagers Fairy Tale service (DARLING) is a tangible proof of public service innovation that can meet people's needs through children's stories. The existence of these services is expected to be able to generate interest in reading children from an early age. It is necessary to improve the quality of public services because it is a real attitude of the government in carrying out the performance, responsibilities, and commitment of service provider organizations in relation to the needs, demands and interests of the community. The government makes efforts to improve the quality of public services with various strategies in the hope of future changes. This research is a qualitative descriptive study with data collection techniques in the form of observation, interviews, and documentation. Meanwhile, the focus of this research can be seen from the dimensions of Tangible, Reliable, Responsiveness, Assurance, and Empathy. The results of the study show that the quality of the Aroundland Children and Youth Tale (DARLING) service in the Library and Archives Service of East Java Province has been well implemented, so that in the process of service community satisfaction can be achieved. Keywords: Public Services, Service Quality]]>
<![CDATA[PARTISIPASI MASYARAKAT DALAM PENGELOLAAN LUMBUNG PANGAN “SUMBER MAKMUR” GUNA MEWUJUDKAN KETAHANAN PANGAN ]]>
<![CDATA[Kurnia Siti Afifah]]>;
<![CDATA[Sri Wibawani]]>
<![CDATA[ Jurnal Penelitian Administrasi Publik Vol 1 No 3 (2019): Public Administration Journal of Research ]]>
Publisher : <![CDATA[Prodi Ilmu Administrasi Negara Universitas Pembangunan Nasional "Veteran" Jawa Timur ]]>
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DOI: 10.33005/paj.v1i3.87
<![CDATA[There are two research objects in this study, the first object is to find out community participation in the management of food barns then, second object is to find out the factors that influence the growth and development of community participation in the management of "Sumber Makmur" food barns to realize food security in Dusun Dander Desa Manduro Kecamatan Kabuh Kabupaten Jombang. While the object of this study is community participation in the management of "Sumber Makmur" food barns. This research is a qualitative descriptive study with a research focus based on the scope of community participation according to Yadav and the factors that influence the growth and development of community participation according to Slamet (Mardikanto: 2015). The data used in this study include primary data and secondary data, data sources obtained from informants were selected based on purposive sampling and snowball sampling. The data collection techniques used through interviews, observation, literature studies, and documentation are then analyzed using data collection, data reduction, data display, and conclusion drawing. The results showed that community participation in the management of the "Sumber Makmur" food barn included participation in decision-making, implementation of activities, monitoring and evaluation and utilization of results. In general, this participation has been optimal to achieve food security in Dusun Dander Desa Manduro Kecamatan Kabuh Kabupaten Jombang. In the second object of the study stated that the growth and development of community participation in the management of "Sumber Makmur" food barns is influenced by factors of opportunity and ability. While the willingness factor has not emerged as a mental attitude to build, because the willingness of the community to participate is more influenced by the encouragement of food and farming needs. Keyword : Community Participation, Growth And Development Factors Of Community]]>
<![CDATA[EFEKTIVITAS PELAYANAN PENGUJIAN KENDARAAN BERMOTOR MELALUI SISTEM DRIVE THRU DI DINAS PERHUBUNGAN KABUPATEN SIDOARJO ]]>
<![CDATA[Retno Dwi Ariyanti]]>;
<![CDATA[Diana Hertati]]>
<![CDATA[ Jurnal Penelitian Administrasi Publik Vol 1 No 3 (2019): Public Administration Journal of Research ]]>
Publisher : <![CDATA[Prodi Ilmu Administrasi Negara Universitas Pembangunan Nasional "Veteran" Jawa Timur ]]>
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DOI: 10.33005/paj.v1i3.88
<![CDATA[This research is based on the desire of the Transportation Office Sidoarjo to improve services to the community, one of them is tesing of motorized vehicles. To realize an easy motorized testing service, the Trasnportation Office Sidoarjo innovates with motorized vehicle testing services through Drive Thru system. The purpose of this research is to describe and analyze the effectiveness of motorized vehicle testing services through the Drive Thru System at Transportation Office Sidoarjo using qualitative research methods with observation data collection techniques, interviews, documentation, and data condensation, data presentation adn data conclusion. The location of this reasearch is at the Transportation Office Sidoarjo. The result obtauned are : (1) the time factor has been effective but not maximal. (2) The accuracy factor produuced is effective. (3) Service Provider Style factors which are given is effective. Keyword : Effectiveness, Drive Thru System]]>
<![CDATA[PERAN DINAS SOSIAL KOTA SURABAYA DALAM PELAKSANAAN PROGRAM REHABILITASI SOSIAL DAERAH KUMUH (RSDK) DI SURABAYA ]]>
<![CDATA[Saadatur Rofiah]]>;
<![CDATA[Ertien Rining Nawang]]>
<![CDATA[ Jurnal Penelitian Administrasi Publik Vol 1 No 3 (2019): Public Administration Journal of Research ]]>
Publisher : <![CDATA[Prodi Ilmu Administrasi Negara Universitas Pembangunan Nasional "Veteran" Jawa Timur ]]>
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DOI: 10.33005/paj.v1i3.89
<![CDATA[Surabaya City Slum Social Rehabilitation Program (RSDK) is one of the programs implemented by the Surabaya City Social Service. The Surabaya Slum Social Rehabilitation Program (RSDK) improves the quality of social life and the living environment of poor families. This research is a qualitative descriptive study that aims to describe and explain how the role of the Surabaya City Social Service in the Implementation of Slum Social Rehabilitation Program (RSDK) in Surabaya. The technique of collecting data is done by observation and interview and documentation. Analysis of this research data is an interactive model (Miles and Huberman). The results of the study are: (1) Determination of the number of targets in each village is good. This can be seen from the Surabaya City Social Service which has adjusted the number of targets with the conditions of each kelurahan and regional financial capacity. (2) Socialization is not optimal. This is because there are still people who are beneficiaries of the Slum Social Rehabilitation Program (RSDK) who were not invited in the socialization activities. (3) Identification of targets is good. This is seen from the Social Service Office of Surabaya City which has carried out verification of administration and verification of the field in accordance with the established criteria. (4) Supervision is good. This can be seen from the Surabaya City Social Service which has carried out routine supervision on the repair of components of house building, as well as the budget and time of implementation received by beneficiaries in accordance with the existing provisions. (5) Evaluation is good. This can be seen from the Social Service Office of the City of Surabaya, which has carried out an evaluation of the implementation of the activity plan and evaluation of the achievement of the target groups periodically when after the handover report, at the time of the term, and evaluation of each companion team. So it can be concluded that the role of the Surabaya City Social Service in the implementation of the Slum Regional Social Rehabilitation Program (RSDK) in Surabaya was good. Keywords : Role, Slum Area Social Rehabilitation Program (RSDK).]]>
<![CDATA[PENGARUH BUDAYA ORGANISASI TERHADAP KINERJA TENAGA KEPENDIDIKAN DENGAN MOTIVASI KERJA SEBAGAI VARIABEL MODERATING ]]>
<![CDATA[Hasan Hasan]]>;
<![CDATA[Sri Wibawani]]>
<![CDATA[ Jurnal Penelitian Administrasi Publik Vol 1 No 3 (2019): Public Administration Journal of Research ]]>
Publisher : <![CDATA[Prodi Ilmu Administrasi Negara Universitas Pembangunan Nasional "Veteran" Jawa Timur ]]>
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DOI: 10.33005/paj.v1i3.90
<![CDATA[Organizational culture is a rule or norm that applies in an organization, as a form or way for each member to behave well towards the organization itself and with the tools or elements outside the organization in an effort to shape motivation in each employee in order to improve performance. Research results (1) Effect of Organizational Culture and Performance of Educational Personnel can be stated that there are real and significant influences; Organizational Culture and Work Motivation can be stated that there are real and significant influences. Based on the hypothesis test of Work Motivation and Performance of Educational Personnel it can be stated that there is a significant and significant influence, Organizational Culture on the Performance of Educational Personnel moderated by Work Motivation Variables and significant. (2) Correlation coefficient between Organizational Culture and Performance of Education Personnel has a very low low relationship, Correlation coefficient between Organizational Culture and Work Motivation there is a very Low relationship, Correlation coefficient between Work Motivation and Performance of Education Personnel is Low, and Correlation Coefficient between Organizational Culture of the Performance of Educational Personnel in Moderation of Work Motivation There is a Low relationship. (3) Effect of Organizational Culture on the Performance of Educational Personnel with Work Motivation as a moderating variable (Study of the Implementation of Apples and Morning Gymnastics in UPN "Veteran" East Java) is 7.7% which means that the influence of Organizational Culture variables and Work Motivation variables on Performance Education staff is 7.7%, while 92.3% is influenced by other factors outside the research model. Kеywords: Organizational Culture, Work Motivation, Employee Performance]]>
<![CDATA[ANALISIS KUALITAS PELAYANAN PEREKAMAN KTP-EL DI DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KOTA SURABAYA ]]>
<![CDATA[Citra Ajeng Armanda]]>;
<![CDATA[Tukiman Tukiman]]>
<![CDATA[ Jurnal Penelitian Administrasi Publik Vol 1 No 3 (2019): Public Administration Journal of Research ]]>
Publisher : <![CDATA[Prodi Ilmu Administrasi Negara Universitas Pembangunan Nasional "Veteran" Jawa Timur ]]>
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DOI: 10.33005/paj.v1i3.91
<![CDATA[This research aims to analyze the quality of KTP-el recording services at the Surabaya City Population and Civil Registry Service. The research was conducted at the Surabaya City Population and Civil Registry Service in January 2019. This research is a quantitative descriptive study with a single variable namely service quality. To measure service quality in this study using 9 (nine) service elements listed as SKM elements in PERMENPANRB Number 14 of 2017 concerning Guidelines for Preparing the Public Satisfaction Survey for Public Service Providers. Data analysis techniques used descriptive statistical analysis techniques. This research uses a sampling technique accidental sampling. Data collection techniques were carried out by questionnaire, documentation and literature studies. The results showed that the quality of KTP-el recording services at the Population and Civil Registration Office in Surabaya was "GOOD". This is shown from the results of descriptive analysis of respondents' answer data where the majority of respondents stated that the quality of KTP-el recording services in the Population and Civil Registration Office of Surabaya City is good.Keywords : Public Service, Community Satisfaction, Community Satisfaction Survey]]>
<![CDATA[INOVASI PELAYANAN “JEMPUT BOLA TERPADU” DALAM MENINGKATKAN CAKUPAN KEPEMILIKAN DOKUMEN KEPENDUDUKAN DI DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN SIDOARJO ]]>
<![CDATA[Veronica Adekus Suwandy]]>
<![CDATA[ Jurnal Penelitian Administrasi Publik Vol 1 No 3 (2019): Public Administration Journal of Research ]]>
Publisher : <![CDATA[Prodi Ilmu Administrasi Negara Universitas Pembangunan Nasional "Veteran" Jawa Timur ]]>
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<![CDATA[The development of technology has encouraged the government as a public organization to always innovate services to the community. This is intended to accelerate the improvement of Coverage of Population Document. This study included qualitative descriptive research. The location of this research is the Dinas Kependudukan dan Pencatatan Sipil Kabupaten Sidoarjo. The results of this research: 1) Relative Advantage Attributes can be said to have succeeded in increasing the scope of ownership of population documents. 2) Conformity Attributes can be said to have succeeded in increasing the scope of ownership of population documents. 3) Complexity attributes can be said to have succeeded in increasing the coverage of ownership of population documents. 4) Possible Tried Attributes can be said to have succeeded in increasing the scope of ownership of population documents. 5) Ease Attributes Observed can be said to have succeeded in increasing the coverage of ownership of population documents. Keywords: Service Innovation, Coverage of Population Document Ownership]]>
