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ABM: International Journal of Administration, Business and Management
Published by Sekolah Tinggi Ilmu Ekonomi Mandala Jember
ISSN : 27462439     EISSN : 27741664     DOI : https://doi.org/10.31967/abm
Core Subject : Economy, Social,
Economics, Econometrics & Finance Social Sciences
ABM : International Journal of Administration, Business and Management is an interdisciplinary journal that seeks both theoretical and practical papers devoted to aspects of the subject matter indicated in the title. Topics will be drawn, but not limited to, the following areas: Business Management Agribusiness Management Management Information System Accountancy Economic Development Islamic Economics Other relevan themes
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 4 Documents
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Search results for , issue "Vol 3 No 1 (2021)" : 4 Documents clear
The Effectiveness Of Halal Labels As Moderated Variables Influence Between Product Quality, Brand Image, And Wom To Decisions On Purchase Of FAZZA Drinking Water Products Mochamad Fatikhudin; Suwignyo Widagdo; Agustin Hari Prastyowati
ABM : International Journal of Administration, Business and Management Vol 3 No 1 (2021)
Publisher : STIE Mandala Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31967/abm.v3i1.501

Abstract

This study aims to determine the effect of product quality, brand image, and WOM on Fazza's (Drinking Water Product) purchasing decisions with a halal label as a moderating variable. The population in this study were all consumers of Fazza Product located in Lumajang Regency. The sample selection method uses a purposive sampling method and obtained a sample amount of 100 respondents. The method of data collection is done by questionnaire, interview, observation and literature study. The data analysis technique used in this study is the moderated regression analysis technique or MRA. The results showed that product quality, brand image, and WOM significantly influenced the purchase decision of Fazza Drinking Water Product. While the halal label cannot be moderated or doesn't play a role in strengthening the influence relationship between product quality, brand image, and WOM on the purchase decision of Fazza Drinking Water Product. The magnitude of the coefficient of initial determination (R square) is equal to 0.522 or 52.2%. This means that 52.2 % of the variation changes dependent variable is the purchase decision can be explained by the three independent variables which are product quality, brand image, and WOM, while the remaining 47.8% is explained by other causes beyond the model. Keywords: product quality, brand image, WOM, halal label and purchasing decisions.
Effect Of Organizational Citizenship Behavior (Ocb) On Employee Performance Through Job Satisfaction As An Inetervening Variables Waqiah Waqiah; Muhammad Firdaus; Agustin Hari Prastyowati
ABM : International Journal of Administration, Business and Management Vol 3 No 1 (2021)
Publisher : STIE Mandala Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31967/abm.v3i1.502

Abstract

Human Resources are the main support in an organization / company. Human resource also plays an important role in improving the performance, productivity and effectiveness of the organization. Good Quality human resources will support the organization in achieving organizational goals. Organizational citizenship behavior is a behavior (extra role) and an important element for the company. This study aims to determine the effect of organizational citizenship behavior on employee performance, the effect of organizational citizenship behavior on job satisfaction and intervening job satisfaction on organizational citizenship behavior on and employee performance. This research is quantitative study, the research subject these are PT Imasco Asiatic employees totaling 5 people. Data collection using questionnaires and data analysis using path analysis. The result of this study are first, organizational citizenship behavior has a significant effect employee performance. Second, organizational citizenship behavior effect the job satisfaction obtained. The last, organizational citizenship behavior don't have a significant effect on employee performance through job satisfaction. Keywords: Organizational Citizenship Behavioron, Employee Performance, Job Satisfaction
The Effect of Competence, Commitment and the Work Environment on ManagementPerformance of CLC in The Bondowoso District CLC Forum Holifah Holifah; Muhammad Firdaus; Yuniorita Indah Handayani
ABM : International Journal of Administration, Business and Management Vol 3 No 1 (2021)
Publisher : STIE Mandala Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31967/abm.v3i1.503

Abstract

The purpose of this study was to determine the effect of partially or simultaneously the variables of competence, commitment and work environment on the performance of PKBM managers Kab.Bondowoso, as well as to determine the ability of competency variables, organizational commitment and work environment in explaining performance variables. The number of samples in this study were 70 respondents. The analysis technique used is linear regression using SPSS 22.0. The results of data analysis showed that partially the competency, commitment and work environment variables had a significant effect on the performance of the PKBM managers in the District. Bondowoso. Simultaneously competence, commitment and work environment have a significant effect on the performance of PKBM managers Kab. Bondowoso. variable competency, work commitment and work environment have a contribution of 74.0% to the performance variable and the remaining 26.0% is influenced by other factors not included in the study. Keywords: Competence, Commitment, Work Environment, Manager Performance
The Effect Of Product Quality And Brand Image On Customer Loyalty Through Consumer Satisfaction Of Nelongso Chicken Restaurant Jember Branch Carollyn Sherly Stepen; Hamzah Fansuri Yusuf; Bagus Qomaruzzaman Ratu Edi
ABM : International Journal of Administration, Business and Management Vol 3 No 1 (2021)
Publisher : STIE Mandala Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31967/abm.v3i1.505

Abstract

This study aims to determine the partial and simultaneous effect of the variable product quality and brand image on consumer loyalty through customer satisfaction at Nelongso Chicken Restaurant, Jember Branch. The data used in this study are primary data in the form of data from questionnaires and secondary data in the form of profiles from Nelongso Chicken Restaurant, Jember Branch. The data processing method in this study uses the Research Indicator Test Analysis method, namely Validity Test and Reliability Test, Classical Assumption Test, namely Normality Test, Multicollinearity Test and Heteroscedasticity Test, Path Analysis (Path Anlysis) and Hypothesis Testing, namely t-test, with the help of SPSS analysis tools 25. The results showed that the product quality variable had a significant and positive direct effect on Consumer Satisfaction at Nelongso Chicken Restaurant, Jember Branch, the Brand Image variable directly had a significant and positive effect on Consumer Satisfaction at Nelongso Chicken Restaurant, Jember Branch, the Product Quality variable directly had a significant and positive effect on Consumer Loyalty of Nelongso Chicken Restaurant, Jember Branch, Brand Image variable directly has a significant and positive effect on Consumer Loyalty of Nelongso Chicken Restaurant Jember Branch, Consumer Satisfaction variable directly has a significant and positive effect on Consumer Loyalty of Nelongso Chicken Restaurant Jember Branch, Product Quality variable through customer satisfaction Indirectly Affects significantly and positively to consumer loyalty Nelongso Chicken Restaurant Jember Branch and Brand Image variables through consumer satisfaction indirectly affect spirit significantly and positively to the Customer Loyalty of the Nelongso Chicken Restaurant Jember Branch. Keywords: Product Quality, Brand Image, Consumer Loyalty, Consumer Satisfaction.

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