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Quality Reliability Service Towards Student Satisfaction Isnaeni, Fajar; Widagdo, Suwignyo; Supardi, Supardi
International Journal of Social Science and Business Vol 3, No 4 (2019)
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (450.134 KB) | DOI: 10.23887/ijssb.v3i4.21401

Abstract

This study aims to examine and analyze the simultaneous effect of service quality on student satisfaction, test and analyze the partial effect of service quality on student satisfaction, test and analyze variables that have a dominant influence on student satisfaction. This research method uses multiple linear regression analysis which is used to determine how much influence the independent (independent) variables, namely Tangible, Reliability, Responsiveness, Assurance, Empathy on the dependent variable is student satisfaction. Research site is at STES Ihya 'Ulumiddin Banyuwangi. The study took a sample of 39 people. While the results of this study can be drawn as follows, the variables Tangible, Reliability, Responsiveness, Assurance and Emphaty simultaneously affect student satisfaction. The partial test of the Reliability variable, Responsiveness, Assurance and Emphaty is positive, but the Tangible variable is negative. Reliability variables are variables that have a dominant and significant influence on student satisfaction.
Internal Factor Analysis In Management Control System Design With Organizational Objectives As Intervening Variables In Blood Transfusion Unit PMI Jember widagdo, suwignyo
Sinergi : Jurnal Ilmiah Ilmu Manajemen Vol. 9 No. 2 (2019)
Publisher : Economic and Bussiness Faculty, Dr Soetomo University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (297.912 KB) | DOI: 10.25139/sng.v9i2.1839

Abstract

This study aims to analyze the structure of the organization, program structure, information structure, administrative factors, behavioral factors and cultural factors in the design of control system management with organizational goals as an intervening variable. Data is taken from questionnaires that have been filled out by several respondents. Determination of the sample is done using the Slovin formula. The overall sample consisted of 30 respondents who were employees of UTD PMI Jember Branch in 2018. The results showed that the organizational structure showed a significant influence on organizational goals. While the variable program structure, information structure, administrative factors, behavioral factors and cultural factors do not show a significant effect on organizational goals. Variable organizational structure, program structure, information structure, administrative factors, behavioral factors and cultural factors show no significant effect on partial. Management control system design but simultaneously influenced. Organizational goals can be intervening variables between program structure, information structure, behavioral factors and cultural factors in the design of management control systems.Whereas organizational goals cannot be intervening variables between organizational structure and administrative factors in the management control system design.
Pengaruh Sanksi Pajak, Sosialisasi, Sistem Pajak, Tax Avoidance Terhadap Hambatan Pemungutan Pajak Pada Wajib Pajak Orang Pribadi Yang Melakukan Pekerjaan Bebas Di Kabupaten Jember Salma Watun; Suwignyo Widagdo; Nanda Widaninggar
JAKUMA : JURNAL AKUNTANSI DAN MANAJEMEN KEUANGAN Vol 1 No 2 (2020)
Publisher : STIE Mandala Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31967/jakuma.v1i2.407

Abstract

This study aims to analyze the effect of tax sanctions, tax socialization, tax system, and tax avoidance on the barriers to the tax collection. This research method was quantitative. The population in this study are all individual taxpayers who do free work in Jember Regency. By accidental sampling, the samples are fifty respondents of Individual Taxpayers who do free work. Data collection using a questionnaire, and the data analysis method uses multiple linear regression analysis. The results showed that tax sanctions, tax system, tax avoidance had a significant effect on the obstacles to tax collection, while tax socialization has no significant effect on barriers to tax collection. Since the tax socialization had no impact, fiscus should use the strategy to avoid the barriers of tax collection by using account representative assistance in active counseling to the taxpayer.
PENGARUH PENERAPAN SOP (STANDARD OPERATING PROCEDURE), SISTEM PENGHARGAAN (REWARD SYSTEM), PELATIHAN DAN LINGKUNGAN KERJA TERHADAP PRODUKTIVITAS KERJA PADA KARYAWAN PT. BPR WILIS JEMBER Ellene Pricillia Budiarso; Suwignyo Widagdo
JAKUMA : JURNAL AKUNTANSI DAN MANAJEMEN KEUANGAN Vol 2 No 2 (2021)
Publisher : STIE Mandala Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31967/jakuma.v2i2.520

Abstract

This study aims to determine the effect of the application of SOP, reward system, training and work environment on employee work productivity at PT. BPR Willis Jember. The data used in this study are primary data obtained from respondents' responses to the questionnaire. Samples taken as many as 40 respondents with sampling techniques using probability sampling, namely by purposive sampling method. The data obtained is then processed using the SPSS analysis tool, this analysis includes validity test, reliability test, multiple linear regression analysis, classic assumption test, and statistical test through t test, F test and coefficient of determination (R2). The results of the study show that the factors of the application of SOP, reward systems, training and work environment simultaneously affect work productivity, whereas if partially the factors for the application of SOP and training have no significant effect on work productivity, but for reward system factors and work environments have a significant towards work productivity.
PENGARUH PENERAPAN GOOD CORPORATE GOVERNANCE TERHADAP KINERJA PERUSAHAAN PADA PERUSAHAAN PERBANKAN YANG TERDAFTAR DI BEI Maria Stefania Waro Bheri; Suwignyo Widagdo; Lia Rachmawati
JAKUMA : JURNAL AKUNTANSI DAN MANAJEMEN KEUANGAN Vol 2 No 2 (2021)
Publisher : STIE Mandala Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31967/jakuma.v2i2.521

Abstract

This study aims to determine the effect of Good Corporate Governance consisting of the number of independent commissioners, the number of the board of directors, the number of audit committees on the company's performance in banking companies listed on the IDX. The population in this study are banking companies listed on the Indonesia Stock Exchange as many as 46 banking companies in Indonesia that are listed or go public. The sample in this study were 10 banking companies with four years of financial statements from 2017 – 2020 listed on the IDX. The sampling technique used is purposive sampling. Data collection uses secondary data taken from www.idx.co.id. The analysis technique used is multiple linear regression analysis. The results of the research data show that Good Corporate Governance which consists of the number of independent commissioners, the number of the board of directors, the number of audit committees together has a positive and significant effect on company performance in banking companies. The results of the significance test partially state that the number of independent commissioners has a negative effect, the number of boards of directors has a positive effect, while the number of audit committees has no effect on company performance.
EFISIENSI BIAYA DENGAN PENERAPAN SISTEM ACTIVITY BASED MANEGEMENT (ABM) UNTUK MENENTUKAN HARGA POKOK PRODUKSI Nurul Prayugho; Suwignyo Widagdo; Lia Rachmawati
Jurnal Ilmiah Akuntansi Indonesia Vol 6, No 2 (2021): JIAI (JURNAL ILMIAH AKUNTANSI INDONESIA)
Publisher : Universitas Muhammadiyah Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32528/jiai.v6i2.5629

Abstract

Abstract: This study aims to determine the efficiency of production costs of PT.Perkebunan Nusantara XII Kebun Mumbul RSS (Ribbed Smoked Sheet) Factory after the implementation of Activity Based Management (ABM).This type of research is descriptive qualitative. This research was conducted by identifying the activities that occur during the production process. Where the company data that has been collected will be compiled, processed, and analyzed to determine value-added and non-value added activities and impose costs into activities according to the amount of resources used or use direct loading to activities. Then compared with the theories that have existed so far. From the results of the comparison, a conclusion was drawn. The results of this study indicate that the application of the Activity Based Management(ABM)method at the RSS (Ribbed Smoked Sheet) factory can lead to production cost efficiency. This is because the amount of production costs in the ABM method results in lower production costs compared to the calculation of conventional methods.Keywords:efficiency, ABC, ABM
Pengaruh Service Quality Terhadap Customer Loyalty Melaui Customer Satisfaction Pelanggan Jawa Pos Radar Jember Narto; Suwignyo Widagdo; Agustin Hari Prastyowati
RELASI : JURNAL EKONOMI Vol 16 No 2 (2020)
Publisher : STIE Mandala Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31967/relasi.v16i2.364

Abstract

For print media, maintaining and adding customers is very important in today's digital era. Including Jawa Pos Radar Jember. Companies must improve Service Quality (service quality), to create and maintain Customer Loyalty (loyal customers). This research is quantitative descriptive. This study was conducted on Jawa Pos Radar Jember customers in Jember Regency, precisely in Sumbersari, Patrang and Kaliwates Regencies. Data collection techniques by observation, questionnaire and direct interview. The number of samples was 125 out of a population of around 7,500 subscribers to the Jawa Pos Radar Jember newspaper. This study uses Service Quality independent variables (Tangibility, Reliability, Responsiveness, Assurance, Empathy), Customer Satisfaction variablesand Customer Loyalty dependent variables. The analytical method used is multiple regression analysis with path analysis, classic assumption test (multicollinearity test, heteroscedasticity test, and normality test).The purpose of this study is 1) to testand analyze Reliability, Responsiveness, Assurance, Empathy effect on Customer Satisfaction and Customer Loyalty. 2) Test and analyze the moderation of Customer Satisfaction against Customer Loyalty.The results show that Tangibility, Responsiveness, Assurance, Empathy has no significant effect on Customer Satisfaction. Only reliability has a significant effect on Customer Satisfaction. Conversely, Reliabilty, Responsiveness, Assurance, Empathy has a significant effect on Customer Loyalty. Only, Tangibility is not a significant effect on Customer Loyalty. AndCustomer Saticfaction does not become intervening between Service Quality and Customer Loyalty Keywords: Service Quality, Customer Satisfaction dan Customer Loyalty
PENGARUH KUALITAS LAYANAN BERBASIS TEHNOLOGI INFORMASI (TI) TERHADAP KEPUASAN PELANGGAN PADA PERUSAHAAN DAERAH AIR MINUM (PDAM) KABUPATEN BONDOWOSO Fathorrasi Fathorrasi; Suwignyo Widagdo; Yuniorita Indah Handayani
RELASI : JURNAL EKONOMI Vol 18 No 1 (2022)
Publisher : STIE Mandala Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31967/relasi.v18i1.524

Abstract

Entities both business and public, will improve the quality of service with dimensions that are well applied so that it becomes the key to success in the business and public sector. Good quality service will provide customer satisfaction. Customer satisfaction is the key to business success. Related research to discuss and analyze the effect of services quality based on Information Technology to customer satisfaction of the Regional Water Supply Company of Bondowoso Regency. The data used in this study are primary data obtained through questionnaires. The population of this study is active customers in the service area of ​​the Regional Water Supply Company of Bondowoso Regency with a total sample of 100 people and accidental sampling. For data analysis, the authors used multiple linear regression analysis. Based on the results of the analysis, it can be stated that simultaneously Information Technology (IT) based service quality variables consisting of Reliability, Tangible, Assurance, Empaty and Responsiveness affect customer satisfaction in the Regional Water Supply Company (PDAM) of Bondowoso Regency. Partially, the variable quality of service based on Information Technology (IT) consisting of Reliability, Tangible, Assurance, and Responsiveness affects customer satisfaction in the Regional Water Supply Company (PDAM) of Bondowoso Regency. Where as the variable quality of service based on Information Technology (IT) measured by Empathy partially did not affect customer satisfaction in the Regional Water Supply Company (PDAM) of Bondowoso Regency. Variables in service quality based on Information Technology (IT) as measured by reliability are the dominant variables in influencing the level of customer satisfaction in the Regional Water Supply Company (PDAM) of Bondowoso Regency. Keywords: Service Quality, Reliability, Tangible, Assurance, Empaty Responsiveness, and Customer Satisfaction
PERAN KETOKOHAN, IKATAN EMOSIONAL DAN PROGRAM KERJA DALAM MEMENGARUHI PERILAKU MEMILIH (PENDEKATAN PEMASARAN POLITIK DALAM PEMILIHAN CALON KEPALA DESA) Suwignyo Widagdo
UNEJ e-Proceeding Dinamika Global: Rebranding Keunggulan Kompetitif Berbasis Kearifan Lokal
Publisher : UPT Penerbitan Universitas Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The purpose of this study is to determine the effect persona, emotional ties and work program on the behavior of selecting candidates for village chief. The population in this study is that people who have a right to vote on the object of research, while the sample of 120 people. This research includes studies explanatoris (explanatoris research). The analysis tool used is multiple linear regression, t test and F test results of this study concluded that persona, emotional ties and work program affect voting behavior. The work program is the dominant variabel in the decision to choose. The results of this study indicate that there has been a shift in voting behavior, causing volatility in the selection of candidates to the village. Research results have broad implications for the winning strategy which must be formulated in accordance with the character of the voters.
LEADERSHIP STYLE AND ITS INFLUENCE ON TEACHER PERFORMANCE IN SMAN 1 GAMBIRAN BANYUWANGI Nur Ahmadi; Suwignyo Widagdo; Yuniorita Indah
MBA - Journal of Management and Business Aplication Vol 1 No 1 (2018)
Publisher : STIE Mandala Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (380.681 KB) | DOI: 10.31967/mba.v1i1.239

Abstract

The objective of this researchwas to analyze the influence of Leadership Style, Work Atmosphere, and Career Development on Teacher Performance.The object of this research is teacher at SMAN I GambiranBanyuwangi. Type of this research was quantitative causality. Respondents who were samples in this research were 51 teachers consisting of 44 civil servant teachers and 7 non-civil servant teachers. Data analysis tool used in this research was doubled linear regression. Technically, SPSS software version 2.2 was used to analyze the data. Respondents were 51 teachers consisting of civil servant and non-civil servant teachers. The results showed that the leadership style, work atmosphere and teacher career development partially affect the improvement of teacher performance. From the analysis result, three variables simultaneously also affect the performance of teachers. While of the three independent variables studied, the dominant variablewhich affects teacher performance was the principal leadership style. The results of this researchreinforced previous studies which state that leadership style is a very important variable in improving performance. The implications of this research showed that to improve teacherperformance, the principal needed to have a leadership style which is appropriate to the character of the organization he leaded. A supportive working environment would help teachers feel comfortable and secure so that their performance improves. Similarly career development needed to be planned so that teachers had the motivation to improve performance in the long termand it would be the capital to fulfill the expectations in their career development. The advice was given to improve career development performance in SMAN 1 GAMBIRAN is by develop the principal leadership style by the improvement of task oriented stye to support the implementation of the curiculum instead.
Co-Authors Abdul Rasid Abdul Wahet Ade Febrinanda Susilowati Agus Dedi Mustofa Agustin H P Agustin Hari Prastyowati Agustin Hari Prastyowati Agustin HP, Agustin Ahmad Baidowi Ahmad Baidowi Aini, Siti Isriyah Nurul Akbar Maulana Amrulloh, Muhammad Sholahuddin Angelica Stefanny Ahliawan Azrina Husin Baktiawan Nusanto, Baktiawan Deborah Christin Darmawan Dede Syafulloh Dedy Wijaya Kusuma Devi Indah Permatasari Dian Narulita Tristina Diana Dwi Astuti Diana Dwi Astuti Dita Raisa Domingos Lemos Lopes Ellene Pricillia Budiarso Emy Kholifah Fajar Isnaeni Fathorrasi Fathorrasi Firmansyah, Muhammad Rizal Bintang H P, Agustin Haifa Haifa Handayani, Yuniorita Indah Hariyani, Nengah Hary Sulaksono Hary Sulaksono Helmi Agus Salim Hendrawan Cipta Hartanto Hendrawan Cipta Hartanto Husin, Azrina Ida Bagus Raka Suardana Ilmi, Mainatul Imam Wahyudi Imam Wahyudi Imam Wahyudi Indrawan, Imam Wahyudi Isnaeni, Fajar Komang Candra Dewi, Luh Kun Afifah Nur Arifin Leif Kaysa F Lia Rachmawati Loren Dina Dasilfa Luh Kadek Budi Martini Luh Komang Candra Dewi M. Fauzan Anshori Maria Stefania Waro Bheri Marsuhin Marsuhin Mateus Ximenes Melinda Anggreyni Mochamad Fatikhudin Muhaimin Dimyati Muhammad Firdaus Mujaroah, Siti Murtadlo Murtadlo Nanda Widaninggar Narto Nely Supeni Nengah Hariyani Nur Ahmadi Nur Lailatus Subha Nurshadrina Kartika Sari Nurul Prayugho P, Agustin H Pedro M. de F. Barreto Ximenes Permatasari, Devi Indah Ponang Undaghi T Putra, Ihrom Caesar Ananta Qudsyi Qudsyi Qudsyi, Qudsyi Riza Bahtiar Sulistyan S Sukidin Saifudin Saifudin Saifudin Saifudin Saifudin Saifudin Saiful Amin Salma Watun Santika Permana Septa Krisanatalia Siti Fatimah Siti Fatimah Subha, Nur Lailatus Suharto Suharto Suhri, Akhmad Supardi Supardi Supardi Supardi Tamriatin Hidayah Taufik, Faridatut Taufiq Hidayat Tomy Ernawati Tri Wahyuni Trio Akbar Pamungkas Uswatun Hasanah Widodo Widodo Wiwik Fitria Ningsih Ximenes, Mateus Yessy Anggraeni Yuniorita Indah Yuniorita Indah Handayani Yuniorita Indah Handayani Zainul Hasan Zulfikar Ardiansyah