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Quality Reliability Service Towards Student Satisfaction Isnaeni, Fajar; Widagdo, Suwignyo; Supardi, Supardi
International Journal of Social Science and Business Vol 3, No 4 (2019)
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (450.134 KB) | DOI: 10.23887/ijssb.v3i4.21401

Abstract

This study aims to examine and analyze the simultaneous effect of service quality on student satisfaction, test and analyze the partial effect of service quality on student satisfaction, test and analyze variables that have a dominant influence on student satisfaction. This research method uses multiple linear regression analysis which is used to determine how much influence the independent (independent) variables, namely Tangible, Reliability, Responsiveness, Assurance, Empathy on the dependent variable is student satisfaction. Research site is at STES Ihya 'Ulumiddin Banyuwangi. The study took a sample of 39 people. While the results of this study can be drawn as follows, the variables Tangible, Reliability, Responsiveness, Assurance and Emphaty simultaneously affect student satisfaction. The partial test of the Reliability variable, Responsiveness, Assurance and Emphaty is positive, but the Tangible variable is negative. Reliability variables are variables that have a dominant and significant influence on student satisfaction.
Internal Factor Analysis In Management Control System Design With Organizational Objectives As Intervening Variables In Blood Transfusion Unit PMI Jember widagdo, suwignyo
Sinergi : Jurnal Ilmiah Ilmu Manajemen Vol. 9 No. 2 (2019)
Publisher : Economic and Bussiness Faculty, Dr Soetomo University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (297.912 KB) | DOI: 10.25139/sng.v9i2.1839

Abstract

This study aims to analyze the structure of the organization, program structure, information structure, administrative factors, behavioral factors and cultural factors in the design of control system management with organizational goals as an intervening variable. Data is taken from questionnaires that have been filled out by several respondents. Determination of the sample is done using the Slovin formula. The overall sample consisted of 30 respondents who were employees of UTD PMI Jember Branch in 2018. The results showed that the organizational structure showed a significant influence on organizational goals. While the variable program structure, information structure, administrative factors, behavioral factors and cultural factors do not show a significant effect on organizational goals. Variable organizational structure, program structure, information structure, administrative factors, behavioral factors and cultural factors show no significant effect on partial. Management control system design but simultaneously influenced. Organizational goals can be intervening variables between program structure, information structure, behavioral factors and cultural factors in the design of management control systems.Whereas organizational goals cannot be intervening variables between organizational structure and administrative factors in the management control system design.
Pengaruh Sanksi Pajak, Sosialisasi, Sistem Pajak, Tax Avoidance Terhadap Hambatan Pemungutan Pajak Pada Wajib Pajak Orang Pribadi Yang Melakukan Pekerjaan Bebas Di Kabupaten Jember Salma Watun; Suwignyo Widagdo; Nanda Widaninggar
JAKUMA : JURNAL AKUNTANSI DAN MANAJEMEN KEUANGAN Vol 1 No 2 (2020)
Publisher : STIE Mandala Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31967/jakuma.v1i2.407

Abstract

This study aims to analyze the effect of tax sanctions, tax socialization, tax system, and tax avoidance on the barriers to the tax collection. This research method was quantitative. The population in this study are all individual taxpayers who do free work in Jember Regency. By accidental sampling, the samples are fifty respondents of Individual Taxpayers who do free work. Data collection using a questionnaire, and the data analysis method uses multiple linear regression analysis. The results showed that tax sanctions, tax system, tax avoidance had a significant effect on the obstacles to tax collection, while tax socialization has no significant effect on barriers to tax collection. Since the tax socialization had no impact, fiscus should use the strategy to avoid the barriers of tax collection by using account representative assistance in active counseling to the taxpayer.
PENGARUH PENERAPAN SOP (STANDARD OPERATING PROCEDURE), SISTEM PENGHARGAAN (REWARD SYSTEM), PELATIHAN DAN LINGKUNGAN KERJA TERHADAP PRODUKTIVITAS KERJA PADA KARYAWAN PT. BPR WILIS JEMBER Ellene Pricillia Budiarso; Suwignyo Widagdo
JAKUMA : JURNAL AKUNTANSI DAN MANAJEMEN KEUANGAN Vol 2 No 2 (2021)
Publisher : STIE Mandala Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31967/jakuma.v2i2.520

Abstract

This study aims to determine the effect of the application of SOP, reward system, training and work environment on employee work productivity at PT. BPR Willis Jember. The data used in this study are primary data obtained from respondents' responses to the questionnaire. Samples taken as many as 40 respondents with sampling techniques using probability sampling, namely by purposive sampling method. The data obtained is then processed using the SPSS analysis tool, this analysis includes validity test, reliability test, multiple linear regression analysis, classic assumption test, and statistical test through t test, F test and coefficient of determination (R2). The results of the study show that the factors of the application of SOP, reward systems, training and work environment simultaneously affect work productivity, whereas if partially the factors for the application of SOP and training have no significant effect on work productivity, but for reward system factors and work environments have a significant towards work productivity.
PENGARUH PENERAPAN GOOD CORPORATE GOVERNANCE TERHADAP KINERJA PERUSAHAAN PADA PERUSAHAAN PERBANKAN YANG TERDAFTAR DI BEI Maria Stefania Waro Bheri; Suwignyo Widagdo; Lia Rachmawati
JAKUMA : JURNAL AKUNTANSI DAN MANAJEMEN KEUANGAN Vol 2 No 2 (2021)
Publisher : STIE Mandala Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31967/jakuma.v2i2.521

Abstract

This study aims to determine the effect of Good Corporate Governance consisting of the number of independent commissioners, the number of the board of directors, the number of audit committees on the company's performance in banking companies listed on the IDX. The population in this study are banking companies listed on the Indonesia Stock Exchange as many as 46 banking companies in Indonesia that are listed or go public. The sample in this study were 10 banking companies with four years of financial statements from 2017 – 2020 listed on the IDX. The sampling technique used is purposive sampling. Data collection uses secondary data taken from www.idx.co.id. The analysis technique used is multiple linear regression analysis. The results of the research data show that Good Corporate Governance which consists of the number of independent commissioners, the number of the board of directors, the number of audit committees together has a positive and significant effect on company performance in banking companies. The results of the significance test partially state that the number of independent commissioners has a negative effect, the number of boards of directors has a positive effect, while the number of audit committees has no effect on company performance.
The Measurement Of Performance Using The Balanced Score Card In Islamic Banking Tri Wahyuni; Suwignyo Widagdo; Hamzah Fansuri Yusuf
ABM : International Journal of Administration, Business and Management Vol 1 No 1 (2019)
Publisher : STIE Mandala Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31967/abm.v1i1.381

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This study aimed to analyze the extent to which performance of the PT. BPR Sinar Artha Wuluhan when measure d using the four perspectives of the Balanced Scorecard. The research was conducted on the company's performance in 2013-2014. The data used are primary data obtained from interviews with the resource persons and distributing questionnaires to the respondents as many as 130 respondents, ie 95 respondents and 35 respondents. This study also used secondary data obtained from various sources such as the internet, books, journals, theses, and others associated with this research. Data processing method using test data quality, the data validity test and reliability test data to test the questionnaire with the help of analysis tools SPSS version 20. The data processing also uses four perspectives of the Balanced Scorecard, the financial perspective using ROA, ROE and NPM. Customers use the perspective of customer acquisition, customer retention and customer satisfaction. Internal business perspective using indicators of innovation and operations. Learning and Growth perspective using a level employee productivity, employee retention and employee satisfaction. The results showed overall scores obtained by the performance of the company amounted to 46,9 % who expressed the company's performance is not good. However, there is increasing from year to year has increased its performance is quite good. Keywords: Performance Measurement, Balanced Score Card
The Effect of Work Environment, Work Facilities and Work Motivation on Employee Performance at the DPRD Secretariat Bondowoso Regency Abdul Wahet; Suwignyo Widagdo; Agustin Hari Prastyowati
ABM : International Journal of Administration, Business and Management Vol 2 No 1 (2020)
Publisher : STIE Mandala Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31967/abm.v2i1.388

Abstract

To achieve organizational goals requires a good performance from its employees. Employee performance factors are strongly influenced by the work environment, work facilities and employee motivation. The purpose of this study was to determine how much influence the Work Environment, Work facilities and Work Motivation on Employee Performance in the Secretariat of the Bondowoso Regency DPRD either partially or simultaneously. Respondents in this study were 65 civil servants with civil servant status in the Secretariat of the DPRD Bondowoso Regency as many as 65 people who were determined using saturated sampling techniques, where all populations were sampled. The data analysis used in this study is multiple linear regression analysis to determine the level of influence of the independent variable on the dependent variable with the help of the SPSS for Windows program. The partial test results for the influence of work environment variables on employee performance, it is known that there is a significant influence of work environment on employee performance. For the influence of work facilities variables on employee performance, it is known that there is a significant effect of work facilities on employee performance. And for the influence of work motivation variables on employee performance, it is known that there is a significant effect of work motivation on employee performance. Simultaneous testing results, it can be concluded that the work environment, work facilities, and work motivation are proven to have a significant effect simultaneously on employee performance in the Secretariat of the DPRD Bondowoso Regency. Keywords: Work Environment; Work Facilities; Work Motivation; Employee Performance
The Effect Of The Implementation Of Standard Operating Procedure, Reward System, Training And The Work Environment On Work Productivity In PT. BPR WILIS Jember Ellene Pricillia Budiarso; Suwignyo Widagdo
ABM : International Journal of Administration, Business and Management Vol 2 No 1 (2020)
Publisher : STIE Mandala Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31967/abm.v2i1.391

Abstract

This study aims to determine the effect of the application of SOP, reward system, training and work environment on employee work productivity at PT. BPR Willis Jember. The data used in this study are primary data obtained from respondents' responses to the questionnaire. Samples taken as many as 40 respondents with sampling techniques using probability sampling, namely by purposive sampling method. The data obtained is then processed using the SPSS analysis tool, this analysis includes validity test, reliability test, multiple linear regression analysis, classic assumption test, and statistical test through t test, F test and coefficient of determination (R2). The results of the study show that the factors of the application of SOP, reward systems, training and work environment simultaneously affect work productivity, whereas if partially the factors for the application of SOP and training have no significant effect on work productivity, but for reward system factors and work environments have a significant towards work productivity. Keywords: Reward System, Training, Environment, Work Productivity
The Effectiveness Of Halal Labels As Moderated Variables Influence Between Product Quality, Brand Image, And Wom To Decisions On Purchase Of FAZZA Drinking Water Products Mochamad Fatikhudin; Suwignyo Widagdo; Agustin Hari Prastyowati
ABM : International Journal of Administration, Business and Management Vol 3 No 1 (2021)
Publisher : STIE Mandala Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31967/abm.v3i1.501

Abstract

This study aims to determine the effect of product quality, brand image, and WOM on Fazza's (Drinking Water Product) purchasing decisions with a halal label as a moderating variable. The population in this study were all consumers of Fazza Product located in Lumajang Regency. The sample selection method uses a purposive sampling method and obtained a sample amount of 100 respondents. The method of data collection is done by questionnaire, interview, observation and literature study. The data analysis technique used in this study is the moderated regression analysis technique or MRA. The results showed that product quality, brand image, and WOM significantly influenced the purchase decision of Fazza Drinking Water Product. While the halal label cannot be moderated or doesn't play a role in strengthening the influence relationship between product quality, brand image, and WOM on the purchase decision of Fazza Drinking Water Product. The magnitude of the coefficient of initial determination (R square) is equal to 0.522 or 52.2%. This means that 52.2 % of the variation changes dependent variable is the purchase decision can be explained by the three independent variables which are product quality, brand image, and WOM, while the remaining 47.8% is explained by other causes beyond the model. Keywords: product quality, brand image, WOM, halal label and purchasing decisions.
THE EFFECT OF LEADERSHIP AND ORGANIZATIONAL COMMITMENT IN IMPROVING EMPLOYEE PERFORMANCE AT DEPARTMENT OF ENVIRONMENT AND TRANSPORTATION OF BONDOWOSO REGENCY Imam Wahyudi; Suwignyo Widagdo; Agustin HP
ABM : International Journal of Administration, Business and Management Vol 3 No 2 (2021)
Publisher : STIE Mandala Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31967/abm.v3i1.535

Abstract

In decision-making, leadership and organizational commitment will have an impact on employee performance. The purpose of this study was to examine and analyze the effect of Leadership and Organizational Commitment on Employee Performance at the Department of Environment and Transportation in Bondowoso Regency partially and simultaneously. The sample in this study was 60 respondents who used the purposive sampling technique. Data analysis used multiple regression tests, hypothesis testing, and coefficient of determination (R2). Based on the results of the study, it was stated that leadership and organizational commitment had an effect on employee performance partially and leadership and organizational commitment had an effect on employee performance simultaneously. The results of this study are used as guidelines in making decisions by the Head of the Office. Keywords: Leadership, Organizational Commitment, and Employee Performance
Co-Authors Abdul Rasid Abdul Wahet Ade Febrinanda Susilowati Agus Dedi Mustofa Agustin Hari Prastyowati Agustin Hari Prastyowati Agustin HP, Agustin Ahmad Baidowi Ahmad Baidowi Aini, Siti Isriyah Nurul Akbar Maulana Amrulloh, Muhammad Sholahuddin Angelica Stefanny Ahliawan Baktiawan Nusanto, Baktiawan Deborah Christin Darmawan Dede Syafulloh Dedy Wijaya Kusuma Devi Indah Permatasari Dian Narulita Tristina Diana Dwi Astuti Diana Dwi Astuti Ellene Pricillia Budiarso Emy Kholifah Fajar Isnaeni Fathorrasi Fathorrasi H P, Agustin Haifa Haifa Handayani, Yuniorita Indah Hariyani, Nengah Hary Sulaksono Hendrawan Cipta Hartanto Hendrawan Cipta Hartanto Husin, Azrina Ida Bagus Raka Suardana Ihrom Caesar Ananta Putra Ilmi, Mainatul Imam Wahyudi Imam Wahyudi Indrawan, Imam Wahyudi Isnaeni, Fajar Komang Candra Dewi, Luh Kun Afifah Nur Arifin Lia Rachmawati Loren Dina Dasilfa Luh Kadek Budi Martini Luh Komang Candra Dewi M. Fauzan Anshori Maria Stefania Waro Bheri Marsuhin Marsuhin Melinda Anggreyni Mochamad Fatikhudin Muhaimin Dimyati Muhammad Firdaus Mujaroah, Siti Murtadlo Murtadlo Nanda Widaninggar Narto Nely Supeni Nengah Hariyani Nur Ahmadi Nur Lailatus Subha Nurshadrina Kartika Sari Nurul Prayugho P, Agustin H Permatasari, Devi Indah Ponang Undaghi T Qudsyi, Qudsyi S Sukidin Saifudin Saifudin Saifudin Saifudin Saiful Amin Salma Watun Santika Permana Septa Krisanatalia Siti Fatimah Siti Fatimah Subha, Nur Lailatus Suharto Suharto Suhri, Akhmad Supardi Supardi Supardi Supardi Tamriatin Hidayah Taufik, Faridatut Taufiq Hidayat Tomy Ernawati Tri Wahyuni Trio Akbar Pamungkas Widodo Widodo Wiwik Fitria Ningsih Ximenes, Mateus Yessy Anggraeni Yuniorita Indah Yuniorita Indah Handayani Zainul Hasan Zulfikar Ardiansyah