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ARRUS Journal of Social Sciences and Humanities
ISSN : 27767930     EISSN : 28073010     DOI : https://doi.org/10.35877/soshumv1i1
Social Sciences: Anthropology, Asian Studies, Communication, Demography, Development, Gender Studies, Government & Public Policy, Human Ecology, International Relations, Media Studies, Peace and Conflict, Political Science, Science, Technology & Society, Sociology. Humanities: Cultural Studies, Education, History, Human Geography, Linguistics, Philosophy, Religion.
Articles 274 Documents
Opinion on Service Performance (SERVPERF) of Online Shopping Delivery in Nepal Vaidya, Rashesh; Yogi, Suraj
ARRUS Journal of Social Sciences and Humanities Vol. 1 No. 2 (2021)
Publisher : Lembaga Penelitian dan Pengembangan Teknologi dan Rekayasa, Yayasan Ahmar Cendekia Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35877/soshum630

Abstract

Nepalese online shopping companies have not been maintaining the proper warehouse facilities but have been getting goods from the third party, even for the delivery service. Hence, if the delivery service provider makes an error in due process of delivering goods, indirectly, the image and goodwill of the online shopping company seem to be hampered. The paper found the assurance from the delivery personnel is seen as very poor as per the opinion of the Nepalese online shoppers while there was no issue on the responsiveness from the side of the delivery personnel. Similarly, the correlation coefficient analysis found that every element of the SERVPERF is correlated with customer satisfaction regarding the quality of online delivery service. Hence, customer satisfaction is hampered if the delivery personnel ignores any one of the elements of SERVPERF.
Determinant of Intimate partner violence Family: parametric Statistics of the influence of household decision-making autonomy and Family Income Status Ibiam, Azu A.; Anam, Asari E.; Ojong-Ejoh, Mary U.; Enamhe, Dorn Cklaimz; Igwe-Okomiso, Joseph B.; Ejoh, Tabe Ojong
ARRUS Journal of Social Sciences and Humanities Vol. 1 No. 2 (2021)
Publisher : Lembaga Penelitian dan Pengembangan Teknologi dan Rekayasa, Yayasan Ahmar Cendekia Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35877/soshum677

Abstract

The study is an analysis of the relationship between household decision-making autonomy, family income status and intimate partner violence in Calabar South, Cross River State, Nigeria. Adopting the exchange/social control theory, the study applied the survey research design in gathering data from 383 respondents from Calabar South, using a structured interview questionnaire. Elicited data was analyzed using simple lineal regression at 0.05 alpha Level. Result revealed that household decision making autonomy and family income status has significant influence on intimate partner violence in Calabar South Local Government Area The study thereby calls for the development of evidence-based culturally appropriate interventions that address the issue of unequal power relations between men and women
Measuring Determinants of Time Deposit in the Commercial Banks in Nepal Bista, Raghu Bir; Basnet, Priyanka
ARRUS Journal of Social Sciences and Humanities Vol. 2 No. 1 (2022)
Publisher : Lembaga Penelitian dan Pengembangan Teknologi dan Rekayasa, Yayasan Ahmar Cendekia Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35877/soshum713

Abstract

A time deposit is one of the major sources of liquidity of the commercial bank to maintain money supply to the demand of business and household sector. In this context, an interesting query is the determinants of time deposit. This paper measures the determinants of time deposit in the commercial banks of Nepal based on 15 years’ time series data sets from 2000-01 to 2017-18 of the sample commercial banks published by the central bank of Nepal. Using descriptive statistics and multiple regression models as the analytical tools, the paper has found a fluctuating trend of liquidity in the commercial banks but the inclining trend of external and internal variables including GDP, Deposit, Capital, Size of Bank, remittance, and public debt. In this trend, the liquidity of the commercial banks depends significantly on time deposits and remittance inflow. Besides, the positive trend of time deposit from 1994-95 to 2017-18 has caused the positive trend of total deposit from 1994-95 to 2017-18. Additionally, the paper has found that GDP per capita, US exchange rate, interest rate, and the branch of the bank are positively and significant determinants to the time deposit of the commercial bank but the inflation rate is negatively and determinant with significance. The internal variables are more determinants than the external variables to the time deposits. It is clear that time deposit is a reliable and long-term source to main the bank liquidity of the commercial bank for their financial stability and performance depends on more the internal variables than the external variables. Therefore, the commercial bank should reform as mentioned in the monetary policy and money market dynamics to improve the competitiveness and smartness of bank policy including interest rate policy and branch of the commercial banks for effective mobilization of the scattered small resources all over the country for the higher rate of capital formation, investment, and economic growth.
Economics of Community-Based Disaster Management and Household Participation: Evidence of The Western Nepal Bista, Raghu Bir
ARRUS Journal of Social Sciences and Humanities Vol. 2 No. 2 (2022)
Publisher : Lembaga Penelitian dan Pengembangan Teknologi dan Rekayasa, Yayasan Ahmar Cendekia Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35877/soshum722

Abstract

This paper examines households' participation in community-based disaster management in western Nepal based on the secondary and primary data sets under the framework of explorative and descriptive statistics. As a result of the study, multi-hazards occurred. Out of these multi-hazards, the catchment areas and the community were disaster-prone by flood and landslide more than other hazards: insects, drought, animals, etc. in terms of severity and frequency. Further, the community-based disaster management that was proactive and participatory to assess disasters, hazard locations, and their impacts made stakeholders to the community for their participation, ownership, and resilience. In community-based disaster management, the household was actively participatory not only in pre-disaster, disaster, and post-disaster focusing on preparedness and planning more than rescue and reconstruction, rehabilitation, and recovery. Its economic cost is 78 mean days per household. It is 21 percent of a year (365 days) calendar. Its mean wage income loss is 39000 Nepali Rupees (330 USD) per annum that is 30 percent of 1071 USD per capita. Thus, the rural household has a significant economic cost of CBDMG activity to be resilient from multi natural hazards. However, it can reduce multi times the disastrous cost to them. Its outcome may not be positive to household income, welfare, and poverty reduction. Thus, the community-based disaster management approach is effective was in terms of less time, fewer resources but the quick response.
Impact of Selected Corporate Governance Variables on the Financial Performance of Selected Quoted Deposit Money Banks in Nigeria Eni-Egwu, Catherine Odima; Chimezie James, Madukwe; Beatrice, Ezeilo Chinonye
ARRUS Journal of Social Sciences and Humanities Vol. 2 No. 1 (2022)
Publisher : Lembaga Penelitian dan Pengembangan Teknologi dan Rekayasa, Yayasan Ahmar Cendekia Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35877/soshum733

Abstract

This study examined the impact of selected corporate governance variables on the financial performance of selected quoted deposit money bank in Nigeria. More specifically, the study explores the relationship between board size, board composition, audit committee independence, gender diversity, and financial performance - return on equity (ROE) and return on assets (ROA). Arguing from the agency and resource dependency theories, data covering the period 2010-2019 were collected from the audited annual accounts of ten purposively-chosen deposit money banks. To provide robust analysis of data and ensure triangulation of methods, the multiple regression analysis in SPSS version 21 and the Smart PLS structural equation modeling (SEM) were applied. Findings indicate that while board size and audit committee independence are negatively related with corporate financial performance, gender diversity showed positive relationship, and board composition demonstrated mixed relationship. The study recommends among others that firms should try to reduce their board size to plus or minus ten, and also reduce the number of outside (external or non-executive) board members, but with strict adherence to the regulatory guideline. The study proposes a SEM-based model to guide financial institutions post-Covid-19.
Drivers of Customer Loyalty in the Downstream Petroleum Sub-Sector in Nigeria Ogbunamiri, Chinanu; Agu, Agu Godswill
ARRUS Journal of Social Sciences and Humanities Vol. 2 No. 2 (2022)
Publisher : Lembaga Penelitian dan Pengembangan Teknologi dan Rekayasa, Yayasan Ahmar Cendekia Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35877/soshum734

Abstract

The downstream petroleum sub-sector in Nigeria has remained highly competitive since the partial subsidy removal era. Operators now adopt various marketing efforts to attract and retain customers. While several models have been used to examine the drivers of customer loyalty in the petroleum industry, no study is known that applies the 7Ps model. This study, attempts to close this gap. Data was generated from petroleum products customers in the Southeast region of Nigeria, and analyzed with the SPSS 23.0 multiple regression analysis. Findings reveal that all the 7Ps variables – product, price, place, promotion, people, process and physical evidence are significant drivers of customer loyalty. The study recommends appropriate blending of the mix elements for more positive outcomes.
Socio-Cultural Influences on Fashion Consumption Behaviour of University Students Anyanwu, Elisha Chika; Chiana, Cyril Anamelech
ARRUS Journal of Social Sciences and Humanities Vol. 2 No. 1 (2022)
Publisher : Lembaga Penelitian dan Pengembangan Teknologi dan Rekayasa, Yayasan Ahmar Cendekia Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35877/soshum735

Abstract

This study aimed at investigating the social-cultural influences on fashion consumption behaviour among undergraduate university students basing on the theory of reasoned action (TRA). The population of the study was mainly the Management Science students from two universities from the South-East and South-South Zones of Nigeria. The sample size was 278 while valid response was 256. The survey was based on likert scale structured questionnaire, while the proposed model was tested with the SPSS version 21 Simple Regression Analysis (SRA). It was found that culture, opinion leadership, social class, family and ethnicity have significant influence on fashion consumption among undergraduate students. The study recommends amongst others that marketers in the fashion business should continuously scan their social-cultural environment and assess its influence on consumer’s behaviour both at the personal and societal level with a view to enhancing their capacity to recognize, resist as necessary, and make international decision that will both be beneficial to them and their customers.
Influence of Customer Complaint Management on Marketing Performance of Banks Oru, Grace U.; Madumere, Humphrey Ikenna
ARRUS Journal of Social Sciences and Humanities Vol. 2 No. 2 (2022)
Publisher : Lembaga Penelitian dan Pengembangan Teknologi dan Rekayasa, Yayasan Ahmar Cendekia Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35877/soshum736

Abstract

Leveraging the cognitive dissonance and attribution theories, this study examined the influence of customer complaint management on the Marketing performance of banks in Afikpo. Applying marketing performance from the lenses of the customer, 323 bank customers were involved in the study. Copies of questionnaire were used to elicit responses from the customers after a test of reliability and validity on the questionnaire. Collected data were analyzed with SPSS Version 21.0, simple regression analysis. Results indicate that the customer complaint based on management constructs (accessibility, responsiveness, integration) significantly influence marketing performance of bank. The study therefore recommends among others that banks should design complaint management systems that are simple and understandable for customers, while being fair, efficient, and responsive in complaint handling.
Promoting the Marketing of Agricultural Products as a Means of Boosting the Nigerian Economy Chima, Offornedu; Blessing, Owuala; Kalu, Dike; Alozie-Oji, Eziaku
ARRUS Journal of Social Sciences and Humanities Vol. 2 No. 2 (2022)
Publisher : Lembaga Penelitian dan Pengembangan Teknologi dan Rekayasa, Yayasan Ahmar Cendekia Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35877/soshum737

Abstract

The agricultural sector in Nigeria is a sector of the Nigerian economy that has the potentials of boosting the country’s economy, create employment and earn the country massive foreign exchange. But due to the country’s over dependence on the oil sector, the agricultural sector has been neglected or not given the attention it deserves. This work tends to highlight how the marketing of agricultural products could boost the Nigerian economy if properly harnessed. It also exposed some problems facing the sector and proffered some possible solutions to these problems.
Records Management and Organizational Performance Agu, Paul Chinedu; Njoku, Emeka Emmanuel; Umaru, Shagari; Eleke, Nwabueze Ifenyinwa; Nwokoma, Ifeanyi Henry; Bashiru, Okehi Tunde
ARRUS Journal of Social Sciences and Humanities Vol. 2 No. 2 (2022)
Publisher : Lembaga Penelitian dan Pengembangan Teknologi dan Rekayasa, Yayasan Ahmar Cendekia Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35877/soshum738

Abstract

This study was carried out on records management and organizational performance in Renaissance University Ugbawka, Enugu State, Nigeria. Specifically, this study sought to find out the relationship between: records keeping and employee effectiveness; document handling and employee performance, as well as adequate records safety and availability of record facilities. The study adopted the survey research design using primary sources of data. Fifty-eight full time academic staff of Renaissance University Ugbawka, Enugu state served as the population of this study, out of which, 47 responses were used for analysis. Again, data were collected and analyzed using tables and simple percentages. Stated hypotheses were tested using Multiple Regression Analysis at 0.05 level of significance in SPSS version 21. The study found positive and significant relationships between record keeping and employee effectiveness and between document handling and employee performance. Statistically speaking, the study did not find any positive and significant relationship between adequate records safety and availability of facilities. Thus, the study concluded that proper records keeping helps to avert the stress of duplicating recording efforts, saves time used in recreating such records and enables users to compare performance over time, thereby improving employee effectiveness. Again, when organizations properly handle their records, staff achieve greater results by working in line with the records policies; records become easier to handle and the staff utilize their recording time effectively, thereby improving employee performance. In addition, adequate safety of organizational records enables proper identification and location of records, easy access to records by users and accountability among staff.

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