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INDONESIA
Journal of Business and Management
Published by Institut Teknologi Bandung
ISSN : 22523898     EISSN : 22523308     DOI : -
Core Subject : Science,
Decision Sciences, Operations Research & Management
Journal of Business and Management (JBM)is an online journal that is published three times a year. It publishes research papers that give rigorous theoretical and practical insight of business and managament. JBM aims to provide a forum for the dissemination of theory application and research in all areas of business and management, including but are not limited to marketing, business strategy, decision science and decision-making, strategic negotiation, finance, business risk, knowledge management, human capital management, technology management, entrepreneurship, and others relevant subjects. It is intended for researchers, students, business practitioners, and entrepreneurs to publish their ideas and experiences, and share their knowledge on business and management issues.
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Articles 14 Documents
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Search results for , issue "Vol 6, No 2 (2017)" : 14 Documents clear
The Effect of Financial Ratios on Firm Value in the Food and Beverage Sector of the IDX Marsha, Nadya; Murtaqi, Isrochmani
Journal of Business and Management Vol 6, No 2 (2017)
Publisher : Journal of Business and Management

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Abstract

Abstract.This research examines the use of Financial Ratios (ROA, Current Ratio, and Acid Test Ratio) and its effect on Firm Value of 14 Indonesia Firms in the Food and Beverages sector for period of 2010-2014. Tobin Q Ratio is used as the measure for Firm Value to investigate whether Financial Ratios has effect on Firm Value or not. This is investigated by using multiple regression analysis with ROA, CR, and ATR as the independent variable and Firm Value as dependent variable. The result of this study is that all three financial ratios has significant effect to firm value. ROA and Current Ratio have a positive relationship with Firm Value, while Acid Test Ratio has a negative relationship. On the basis of these findings, the study concludes that companies need to pay more attention on financial ratios and that there is increasing need for a more credible and comprehensive disclosure of financial ratios in the annual reports of firms. Keywords: Financial ratios; Firm Value; Multiple Regression Analysis; Tobin Q Ratio
Designing Performance Management System Based on Integrated Performance Management System Husodo, Widodo Kukuh Sujatmiko; Wibisono, Dermawan
Journal of Business and Management Vol 6, No 2 (2017)
Publisher : Journal of Business and Management

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Abstract

AbtractIndonesia rated shoe market is worth 29.3 trillion rupiahs, with spending on footwear family unit expands by 47% during the period 2007 to 2012 (Euromonitor International). Minen Leather is a manufacturer of leather shoes and other leather goods. But after running for five years, had several problems, as they can not increase revenue. The purpose of this study was to develop a vocational school, which is output in the form of Key Performance Indicators (KPI), in Minen Leather, to achieve that goal required an understanding of the IPMS Framework and Strategic Management process. The method used to develop the vocational school is to analyze the vision and mission, evaluate the internal and external situation, identify the Critical Success Factors (CSF), choose the variable performance based on the perspective of the framework IPMS.According to the data analysis showed that Minen Leather need to change their vision and mission should be formed to control the activities of the company. Assessment external and internal conditions revealed that Minen Leather should apply the "Hold and Maintain" strategy, the which can be detailed as a market penetration and product development strategy.The results of the analysis of external and internal conditions Minen Leather currently produces nine Critical Success Factors (CSF), which is a factor that must be considered Minen Leather. The CFS ninth translated into fifteen key performance indicator. Then, Strategy has been explored resulting,  20 initiatives to achieve the KPI. Keywords : Performance Management System, Integrated Performance Management System, Critical Success Factors, Key Performance Indicators, Minen Leather
Analysis on E-Commerce Marketing Channel Based on Age Segmentation: A Case Study of Fabelio Tamariksa, Maria Imelda; Iskandar, Budi Permadi
Journal of Business and Management Vol 6, No 2 (2017)
Publisher : Journal of Business and Management

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Abstract

Abstract.Background: E-commerce is business transactions process through the network, including online advertising, ordering, payment and the corresponding goods distribution and customer service. As one of the core e-commerce business activities, internet marketing strategy should be formulated carefully since it contributes to the firm’s performance as well. By analyzing the current performance of their promotion channels, the researcher aims to point out which channel suits best to certain age segment.Methods: Previous literature has concluded that demographic do play significant role in internet browsing behavior. However, the influence only occurred through age segment, while gender segment does not play an important role. Using Google Analytics, the researcher would like to find the preferable promotion channel based on the age segmentation.Results: It is showed that for age segment 18 to 44 years old, they prefer to reach the website through search query which result includes the ads of Fabelio website. Meanwhile, for 45 years old and above, they were attracted to visit Fabelio through ads which are place in a popular social network, Facebook.Conclusion: Different age segments visit Fabelio site through different channel, depending on their internet-browsing behavior. Therefore, marketing strategy has to suit the target market from certain age segments. Keywords:  Age Segmentation, E-commerce, Promotion Channel, Web Analytics, Web Metrics.
Proposed Performance Management System Design Based on Integrated Performance Management System. Case Study : Pamarican Agro Industry Zulfikar, Prananda Septian; Wibisono, Dermawan
Journal of Business and Management Vol 6, No 2 (2017)
Publisher : Journal of Business and Management

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Abstract

Abstract-Indonesia is one of the biggest coconut fiber-producer countries in the world beside Philippines, India and Sri Lanka (vdeltafuel, 2016). This condition led to the growth of coconut fiber trader companies and coconut fiber producer companies in Indonesia. Many new companies are emerging to seize this business opportunities. One of these new companies is Pamarican Agro Industry which established in 2016 as a coconut fiber producer company that based in Ciamis, West Java.  Since established in August, 2016 Pamarican Agro Industry does not have any appropriate tools to measure their performance. To become a major player in the market, Pamarican Agro Industry has to increase their competitiveness by evaluating their performance. Therefore, Pamarican Agro Industry owners decide to implement a performance management system for measuring their performance to evaluate the strategy. However, to effectively implement performance management system it is important to understand company’s current external and internal conditions and identifies which factors that will affect company’s performance. The external conditions consist of factors that are outside the organization and internal conditions consist of factors that are within the organization itself. Moreover, through further company’s current conditions analysis researcher is able to select which performance management system frameworks that feasible for the company. The primary data is gathered through discussion, interview and field observation. In this research, the data is gathered by qualitative method through field observation and interview with the owner. Secondary data gathered are vision and mission, organizational structure, production report and financial report. This research used PESTEL Analysis, Resource Based View Analysis, and SWOT Analysis to identify company business condition. After conducting several analyses to determine company condition, researcher found that appropriate performance management system that suitable for Pamarican Agro Industry is Integrated Performance Management System Framework. Therefore, a new performance management framework was developed to be proposed for Pamarican Agro Industry which based on Integrated Performance Management System Framework. Keyword: Performance Management System, Key Performance Indicators, Integrated Performance Management, Critical Success Factors, Pamarican Agro Industry
Factors that Influence Customer's Intentions to Revisit Cafe: Case Study of Siete Cafe in Bandung Cibro, Yenny Erica Br.; Hudrasyah, Herry
Journal of Business and Management Vol 6, No 2 (2017)
Publisher : Journal of Business and Management

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Abstract

AbstractSiete Café is one of popular café in Bandung located at Jl. Sumur Bandung No.20. Siete Café was established on November 11th, 2011 by 6 students of Bandung Institute of Technology. The target market of  Siete Café is college students from universities and employees in Bandung. In running the business and apply the marketing strategy, Siete Café implementing 7P’s marketing mix (Products, People and Process, Price, Place, Promotion, and Physical Evidence) in order to improve customer satisfaction that will influence customer’s  decision to revisit in Siete Cafe. But in 2015, Siete Café had decreased of total sales numbers caused by the decreased of visitor numbers in that period. This research aims to identify and analyze the relationship between the factors of Siete Cafe’s marketing mix (food quality, service quality, place, price, promotion, physical evidence) as an independent variables to customer satisfaction as the dependent variable, and also the relationship between customer satisfaction as independent variable toward revisit intentions as a dependent variable. The data were gathered using questionnaire and distributed to 184 customers who had visited Siete Cafe. The result showed that the factor of quality food, place, price and promotion does not have a significant effect (sig> 0.05) towards customer satisfaction in Siete Cafe. While the quality of service and physical evidence has a significant impact on customer satisfaction in Siete Cafe value (sig> 0.05 and beta = 0.281; 0.309). The results also found that the squared R-value of this study marks a 0.298 value or 29.8%, which signifying the effect of Food Quality, Service Quality, Place, Price, Promotion, and Physical Evidence of overall Customer Satisfaction. The number is also telling the existence of a 70.2% contribution of the Customer Satisfaction Measurement that is not covered in this study. However, the value of the squared R is 0.503, or 50.3% of the effect of Customer Satisfaction toward the Revisit Intention to Siete Cafe.  The result will be functional for Siete Cafe’s management to evaluate and enhance the factors that might enhance the customer satisfaction to induce their intention to revisit, specifically physical evidence and service quality. Siete Cafe also needs to analyze the market trend in order to improve marketing strategies.  Keywords: Cafe, Marketing mix, Customer satisfaction, Revisit intention
Aggregate Planning Analysis in PT. Akebono Brake Astra Indonesia Fajar, Mohammad; Lestari, Yuliani Dwi
Journal of Business and Management Vol 6, No 2 (2017)
Publisher : Journal of Business and Management

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Abstract

AbstractNowadays, most manufacturing companies are striving for greater profit and improvement to gain competitive advantage towards others. Such profit can be achieved by making more income or attenuate production expenses. In order to do so, manufacturers has been developing various kinds of production system in order tomaximize inventory utilization, production forecast, and production planning. Therefore,by applying certain operations management decision might lead to better result of production and inventory planning. Manufacturers around the world have been using combinations of aggregate planning models in any ways imagined to achieve best results in terms of production effectivity and cost, especially in automotive manufacturing industries which requires high planning precision with a lean inventory. PT. AAIJ is an automotive parts manufacturing company which supplies to both national and international market. PT. AAIJ however, they had been facing production shortage to its biggest client to the company, Nissan Motor UK Products since September to December 2016. Based on an ABC analysis, production shortage analysis has been focused only on Nissan Motor UK Products.Keywords: Holding, Inventory Management, Inventory, MPS, MRP, Operations Management, Overstock, Production Management System, Production Planning, Shortage.
The Dominant Factors of Employee Turnover Case Study: ABC Hotel Ameliya, Rena; Febriansyah, Hary
Journal of Business and Management Vol 6, No 2 (2017)
Publisher : Journal of Business and Management

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Abstract.The hospitality industry is one of industry that focuses on the quality of human resource. In order to provide the good service, the hospitality industry needs qualified human resources. This is because the hospitality industry fully oriented to customer’s satisfaction. The success of the hospitality industry can be seen from customer’s satisfaction through the services provided by the hotel. However, there is one problems faced by hospitality, there is the employee turnover. One of the hotels who experienced the employee turnover is ABC Hotel. The impact that felt because of the employee turnover are disrupting the operational of the hotel and also causing losses for the cost, time and a decrease in production and services. The questions and the purpose of this research is to determine the significant factors of the employee turnover at ABC Hotel. Referring to the concept of Santhanam et.al (2015). There are six factors about the employee turnover in hospitality industry. Those are recruitment, selection, training, performance appraisal, career growth opportunities, and salary & benefit. After determining the significant factors of the employee turnover at ABC Hotel, the purpose of this research is to reduce employee turnover at ABC Hotel. The researcher distributed the questionnaire to all employees of ABC Hotel and obtained 64 respondents. The results of the questionnaire collecting were processed by using binary logistic regression as a tool of data processing and analysis. From the research, the result that obtained are the significant factors of the employee turnover at ABC Hotel, the factors are recruitment and selection.  Keywords: Employee Turnover, Recruitment, Selection, Training, Performance Appraisal, Career Growth Opportunities and Pay & Benefit
Measuring Variables That Affecting Listener’s Willingness to Subscribe Paid Music Streaming Application by Young-Adult in Jakarta and Bandung Antonio, Kevin
Journal of Business and Management Vol 6, No 2 (2017)
Publisher : Journal of Business and Management

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Abstract

Absttrac. Listen to music is a habit that for some people it already becoming their primary needs, but since declining damage physical form music and the increasing of music piracy make a anxiety for listeners and for music industries. And paid streaming music application, become the solution of that phenomenas. To help this research the author use secondary data from website and paper study for the theoretical foundation. And in variables affecting listener willingness to subscribe paid streaming music application section that a part with 5 variables the author make one hypotheses in each variables, so there are 5 hypotheses in this research. This study will focus on undergraduate student in Jakarta and Bandung as the object of the study and the toatal population is 883.334 with using slovin sampling technique this reseach need 100 sample that will ask using quantitative questionnaire and will be analyze using conjoint analysis. After gather data and process it with conjoint analysis the author analyze each table of the result especially utility and average importance table in first combination package and second combination package. And after analyze each category the author compare the user and know group of respondents in each variable and end with overall discussion. And the findings are for the user the most important is application quality and for know the most important is price. Finally, the result of this research for the customer the ideal streaming music application is minimum in price variable and maximum in another variable, but the streaming music application company still can make trade off with all the combination and not must to set it like the customer ideal combination.Keywords: Music Piracy, Paid Streaming Music Application, Conjoint Analysis, and Willingness to Pay
Spin-Off Efficiency Analysis of Indonesian Islamic Banks Sarifudin, Muhammad; Faturohman, Taufik
Journal of Business and Management Vol 6, No 2 (2017)
Publisher : Journal of Business and Management

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Abstract - Since the Law No.21 of 2008 concerning Islamic Banking, there are only 4 Islamic business unit that have conducted spin-off which are BRI Sharia, BNI Sharia, Bukopin Sharia and BJB Sharia. The number of study regarding spin-off efficiency is still quite small. The study uses input-oriented VRS DEA model with intermediation approach to measure efficiency. Since the results show non-parametric data, Mann-Whitney test is used for hypothesis testing to examine the significant level of the efficiencies before and after conducting spin-off. The average efficiency of BRI Sharia, BNI Sharia, and BJB Sharia has improved after conducting spin-off. In the contrary, average efficiency of Bukopin Sharia has decreased after conducting spin-off. Looking at the trend-line, those four Islamic Banks possess better movement post spin-off than pre spin-off. There is no significant difference of BRI Sharia and BNI Sharia for both before and after conducting spin-off based on Mann-Whitney test. A significant difference occurs in Bukopin Sharia and BJB Sharia. Conventional commercial bank which has an Islamic business unit can learn about efficiency of pre and post-spin-off performances of 4 Islamic Commercial Banks that have performed spin-off to prepare adequate insight before actually conducting spin-off.Keywords: Data Envelopment Analysis, efficiency, intermediation approach, Islamic banks, spin-off
Service Loyalty the Effects of Service Quality and the Mediating Role of Customer Satisfaction "A Case Study: PT. Sabda Alam Hotel" Budiarta, Sandy Indimas; Fachira, Ira
Journal of Business and Management Vol 6, No 2 (2017)
Publisher : Journal of Business and Management

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Abstract

Abstract The following study has purpose to find the relationship between service quality dimensions towards Customer Satisfaction as mediating role and Customer Loyalty in PT Sabda Alam Hotel. This research came from a problem which was appeared from the company which show the number of customer decrease annually. Path analysis was conducted to investigate Customer Satisfaction as a mediational model that links service quality to Customer Loyalty.  Appropriate measures are identified from 177 Sabda Alam customer from 2010 – 2015 as the population. The result indicate that Customer Satisfaction does not play a mediating role in the effect of independent and dependent variable. However, the result shows that there is an impact on service quality to Customer Loyalty directly. A recommendation that the company should do is to improve their service quality in every aspects to increase the level of Customer Satisfaction and Customer Loyalty. Keywords:  Service quality, Customer Satisfaction, Customer Loyalty, Hospitality, SERVQUAL

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