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INDONESIA
Journal of Business and Management
Published by Institut Teknologi Bandung
ISSN : 22523898     EISSN : 22523308     DOI : -
Core Subject : Science,
Decision Sciences, Operations Research & Management
Journal of Business and Management (JBM)is an online journal that is published three times a year. It publishes research papers that give rigorous theoretical and practical insight of business and managament. JBM aims to provide a forum for the dissemination of theory application and research in all areas of business and management, including but are not limited to marketing, business strategy, decision science and decision-making, strategic negotiation, finance, business risk, knowledge management, human capital management, technology management, entrepreneurship, and others relevant subjects. It is intended for researchers, students, business practitioners, and entrepreneurs to publish their ideas and experiences, and share their knowledge on business and management issues.
Arjuna Subject : -
Articles 88 Documents
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Search results for , issue "Vol 7, No 3 (2018)" : 88 Documents clear
THE EFFECT OF MOTIVATION TOWARDS EMPLOYEE PERFORMANCE IN RSUD SUMEDANG Magistra, Aldilla; Putranto, Nur Arief Rahmatsyah
Journal of Business and Management Vol 7, No 3 (2018)
Publisher : Journal of Business and Management

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Abstract.This research aims to improve the employee performance in RSUD Sumedang. The improvement attempt is started by creating motivation workshop and conduct job analysis. The new performance management system is also expected to assist employee to do their job analysis more efficiently. The result of the employee motivation improvement would be a consideration to new performance management system comparing to existing system. From the analysis, it can be concluded that the improved system is able to eliminate the problem and improve employee performance in RSUD Sumedang.Keyword: Motivation, Employee Performance, Human Resource Management   
THE IMPACT OF ONLINE PRODUCT REVIEW ON YOUTUBE TOWARD PURCHASE INTENTION OF SMARTPHONE Qori, Chubbiansyah; Aprilianty, Fitri
Journal of Business and Management Vol 7, No 3 (2018)
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Abstract. YouTube is one of the largest social media in the last 5 years. Website that provides the means of watching videos and users who can upload their own video is quite a lot of attention of the people of Indonesia. Became the third order as social media visited by Indonesian average as much as 14,5 billion people watch this every single day (APJII, Indonesia Internet User, 2016). One kind of video that is quite often seen is an online video review product. Online video review product is a kind of video that experience the buyer about some product. This research will discuss about how the effect of online video review on YouTube to purchase intention someone who has seen the video review. Some variables of video like quantity of post, views, likes, comment, and review, perceived risk, perceived credibility, and special attention toward YouTube itself will be the main focus in conceptual framework research. Statistic method to be used in this research is Pa rtial Least Regression (PLS) which will describe the relationships that exist on each variable. In conclusion after do some several phases in this research, researcher can answer the question of the research. In conclusion, this research find that variable in the conceptual framework have a significance effect on purchase intention of smartphone. This finding can be some way of marketers to get closer channel to target market especially give the information of the product.Keywords: Online Video Product, Partial Least Square, Purchase Intention, User Generated Content ,YouTube 
RELATIONSHIP BETWEEN SOFT SKILLS, HARD SKILLS, AND ORGANIZATIONAL LEARNING CULTURE TOWARDS INDIVIDUAL INNOVATIVENESS IN STARTUPS COMPANIES IN INDONESIA Ihsan, Muhammad; Wisesa, Anggara
Journal of Business and Management Vol 7, No 3 (2018)
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Abstract. Background: Innovation has become important in every business, especially in startups companies. But not all startups can survive, there are also many startups fail, the common reason why startups failed because of lack in innovation (D’Cunha, 2017). Every business needs to make an innovation in order to have competitive advantage over competitors. In previous studies it has been shown between skills and innovation relationship, Hendarman & Cantner (2017) argued skills are essential for innovation to gain performance of companies. Organizational Learning Culture (OLC) is also consider to maintain innovative behavior. In previous literature many focus on firm level and still limited in individual level related skills and OLC. the author wants to explore the relationship between skills and organizational learning culture that emphasize in individual level in startups companiesMethods: Cross-sectional data of startups companies in Indonesia are used from an online questionnaire survey on startups employees perception related to skills and OLC to individual innovativeness. This survey conduct 281 employees from 65 startups companies in Jakarta and Bandung. Results: Soft skills, hard skills, and organizational learning culture have positive relationship with individual innovativeness in startups companies. Conclusions: To increase innovative in employees, the writer suggest to increase the performance employees in skills and building a better climate of organizational learning.Keywords: Soft Skills, Hard Skills, Organizational Learning Culture, Individual Innovativeness, Startups Companies. 
THE RELATIONSHIP OF WORK ENVIRONMENT TOWARDS EMPLOYEE’S JOB SATISFACTION FOR MILLENNIALS IN JAKARTA Sabila, Ghaissatika Fairuz; Pritasari, Adita
Journal of Business and Management Vol 7, No 3 (2018)
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Abstract. By doing this research, the author wants to examines if the work environment have a relationship towards job satisfaction of millennial employee in Jakarta. The author tried to explore whether work environment would have significant relationship with job satisfaction, in this case work environment that were analyzed are office facility, work flexibility, social relationship, job security, and job esteem. A quantitative survey questionnaire is conducted to explore the relationship between independent and dependent variable. Multi linear regression were applied to analyze the relationship between independent and dependent variable in this study. Based on the data from the sample of 155 millennial employees in Jakarta, work environment that give significant relationship with job satisfaction are Physical office facility and job esteem.Keyword: Work Environment, Job Satisfaction, Office Facility, Social Relationship, Work Flexibility, Job Security, Job Esteem
DETERMINANTS OF LOAN LOSS PROVISION USING BANK-SPECIFIC VARIABLES AND MACRO ECONOMIC FACTORS: CASE STUDY ON 19 COMMERCIAL BANKS IN INDONESIA PERIOD 2008-2017 Fauziyah, Dini; Anggono, Achmad Herlanto
Journal of Business and Management Vol 7, No 3 (2018)
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Abstract.Bank in distributing loans is inseparable from the risk of impairment and uncollectible, therefore banks must anticipate these risks by preparing funds, known as Loan Loss Provision (LLP). The increase or decrease of LLP during the period of 2008 to 2017 can indicate a problem that can affect the sustainability of the banking industry and even further the country. Therefore, this research was conducted with the aim to figure out the variables that influence the increase and decrease in Loan Loss Provision. The data collected are the financial report of 19 banks which categorized in the BACB 3 and BACB 4 that obtained from the Financial Services Authority (OJK) and macroeconomic data obtained from Bank Indonesia during the first quarter of 2008 to the fourth quarter of 2017. The EGLS Panel (cross-section weight) is used to analyse the data. Regression results for six independent variables showed that two of those variables are not significant to Loan Loss Provision, namely Loan Ratio to Deposit and Growth of Gross Domestic Product. Non-Performing Loan, Capital Adequacy Ratio have a significant positive impact on Loan Loss Provision, while Bank Size and Inflation have a significant negative impact on Loan Loss Provision.Keywords: BACB, Bank, CKPN, Loan Loss Provisions, Panel Data Regression.
DESIGNING BASIC SALARY TO IMPROVE EMPLOYEE PERFORMANCE IN AYAMAYAMAN.COM Hastuti, Primananda Teguh; Putranto, Nur Arief Rahmatsyah
Journal of Business and Management Vol 7, No 3 (2018)
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Abstract . Indonesia is one of the developing country in Asia that has many potentials in its food and beverage industry. It gives the biggest contribution for Indonesia non-oil and gas GDP. Restaurants are part of this industry and the number of it being established is increasing each year, especially in Bandung. Ayamayaman.com is one of the restaurants that operating for 24-hours in Bandung. However, the dining in restaurant itself has not been running long and it performance is decreasing. Interview and questionnaire conducted in Ayamayaman.com showed that the decreasing performance caused by employee dissatisfaction toward the compensation system. This research aims to improve employee performance at Ayamayaman.com by designing compensation system based on the competency to determine the basic salary. Current job description was used to be made into job analysis which consists of job description and job specification. Job specification was made by generating competency from compensable factor that describe the requirement for someone to fulfill a job. Point method was used in the next step to calculate the job value from each competency. Salary benchmarking was done next to plan salary that competitive enough in the industry. Validation from the owner is necessary for all of the step conducted in this research. The result of proposed salary was compared with current salary. There are some positions that being paid higher rather than its competency or the opposite. The chosen recommendation was one that fit the budget well and could satisfy the employee so they would perform well. Keywords:  Basic Salary, Compensation, Competence, Human Resource Management, Point Method
ANALYZING THE ROLE OF SERVICE QUALITY ON CUSTOMER SATISFACTION IN SHAPING CUSTOMER LOYALTY: CASE STUDY OF SOLARIA MALL KELAPA GADING Natalie, Gabriella; Belgiawan, Prawira Fajarindra
Journal of Business and Management Vol 7, No 3 (2018)
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Abstract.Competition between restaurants has given too many choices for consumers of the products provided as the food industry grows. One of the most fundamental factors to survive in fierce competition is the service provided to the customers. The service provided to the customers leads to customer satisfaction, and further leads to customer loyalty. So that customer loyalty could not be separated from various factors such as perceived service quality and customer satisfaction. This study examines the effect of service quality on customer satisfaction in forming customer loyalty in Solaria Mall Kelapa Gading. Respondents for this research are 100 consumers in Solaria Mall Kelapa Gading, Jakarta. Sampling method used is non-probability sampling with convenience sampling technique. The sampling result is processed by using path analysis technique. According to this study, service quality has a significant influence on customer satisfaction and customer satisfaction also has a significant influence on customer loyalty. Customer satisfaction also plays a mediation role between service quality and customer loyalty.Keyword: service quality, customer satisfaction, customer loyalty.   
ANALYZING THE EFFECT OF EVOLUTIONARY REBRANDING TOWARD FANS LOYALTY AND REPURCHASE INTENTION: CASE STUDY OF JUVENTUS FOOTBALL CLUB LOGO CHANGE Muharrama, Rivadi Ariq; Belgiawan, Prawira Fajarindra
Journal of Business and Management Vol 7, No 3 (2018)
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Abstract. Nowadays, many brands are modifying their brand element, or better known as evolutionary rebranding. In January 2017, Juventus Football Club, decided to replace their old logo with a new logo that came into use on July 1, 2017. No matter how good the approach to their fans, evolutionary rebranding will surely produce two results, which is either successful or failed. The failure might be due to not all fans will agree with the decision taken by the brand, in this case, by Juventus FC. Because the object of the research is a football club, then the customer referred here is the fans of Juventus itself. The results of this study find out how evolutionary rebranding affect fans loyalty and how fans loyalty affect fans repurchase intention. Also this study discusses about the relationship between fans satisfaction, brand attitude and fans loyalty. A quantitative approach is applied by spreading online questionnaire to Juventus fans and collecting 286 responses. The results will be assessed using structural equation modelling. The findings revealed that all factors that relate with fans loyalty and repurchase intention, direct or indirect have significant effect with one another. Moreover, Juventus evolutionary rebranding positively and significantly has effect on fans loyalty indirectly.Keywords: Evolutionary Rebranding, Fans Loyalty, Repurchase Intention, Juventus FC.
-S-QUAL, CUSTOMER SATISFACTION, AND LOYALTY INTENTION OF MY BLUE BIRD AN OFFLINE TO ONLINE EXPANSION OF A TAXI BUSINESS Pratiwi, Lintang; Aprianingsih, Atik
Journal of Business and Management Vol 7, No 3 (2018)
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Abstract. In this modern era where transportation takes a big role in helping people to deal with their activities, online transportation comes up with the purpose to make the transportation process become much more easier. Blue Bird is the only conventional taxi company that offers online reservation system. They wants to sustain and gain loyal customers. The purpose of this research is to determine e-service quality relation with customer satisfaction towards My Blue Bird app. An online questionnaire was spread to 245 respondents. The finding of this study shown that there is significant relationship between efficiency and customer satisfaction, and significant relationship between customer satisfaction to loyalty intention. However, there are also insignificant relationship between system availability and privacy towards customer satisfaction. Keywords: E-S-QUAL, Customer Satisfaction, Loyalty Intention, Online Transportation
INFLUENCE OF PROMOTION MIX TOWARDS PURCHASE INTENTION OF MAJESTIC ORGANIZER Limawan, Alvin Nathanael; Aprianingsih, Atik
Journal of Business and Management Vol 7, No 3 (2018)
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Abstract.Economy Creative (Ekraf) is one of the expected sector that can be a new power of national economy in the future. Start-up business in Economy Creative Industry have to possess high creativity and can create uniqueness in their products or services like in event organizer Industry. However, as a start up business industry face similar problem commonly which is marketing problem. Majestic Organizer is still a start up business and still growing in Bandung. Majestic Organizer have a big market that never run out, because most of people will seventeenth years old which means new every year. But Majestic Organizer not yet maximizing their pontetial market and still stuck in sales. Since in event organizer industry is a free industry for everyone can join to this industry so Majestic Organizer should have a good marketing communication to compete and gain market share. From marketing mix, promotion is the part of marketing mix that can be used to raise awareness about the company. Moreover the purpose of this research is to analyze the relationship of promotional mix with purchase intention for Majestic Organizer. The data for this research was collected using quatitative approach through online questionnaire to 201 respondents. The data is analyzed using multiple linear regression to see the relationship between promotional mix and purchase intention. The result shows that promotional mix do have a positive significant influence towards purchase intention.Keywords: Advertising, Majestic Event Organizer, Personal Selling, Promotional Mix, Purchase Intention

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