cover
Article Per Year (5 Year)
All
Home Page
OAI Link
Editorial Team
Contact
Reviewer
Google Scholar
Contact Name
-
Contact Email
-
Phone
-
Journal Mail Official
-
Editorial Address
-
Location
Kota bandung,
Jawa barat
INDONESIA
The Indonesian Journal of Business Administration
Published by Institut Teknologi Bandung
ISSN : -     EISSN : -     DOI : -
Core Subject : Science,
Decision Sciences, Operations Research & Management
The Indonesia Journal of Business Administration(IJBA) is a business journal that bridges the gap between business research and practice, evaluating and reporting on new research to help readers identify and understand significant trends in their fields. The IJBA seeks to publish papers relating to business, broadly defined. It publishes articles that address both theoretical and practical issues in the broad areas of Business Strategy and Marketing, People and Knowledge Management, Entrepreneurship and Technology Management, Decision Making and Strategic Negotiation, Operation and Performance Management, and Business Risk and Finance.Contributing academicians and researchers are encouraged to address a variety of concerns relating to all areas of business. We also encourage students to use an interdisciplinary approach to analyzing a topic, which often yields interesting and novel papers. The published articles provide valuable insight into matters of broad intellectual and practical concern to academicians and business professionals. The Journalis published three times a year: in April, July and October. The journal is mainly an outlet of MBA ITB students to publish their final project works, although it also accepts articles written by students at masters level from other institutions. A published paper is an honor that will be unambiguously beneficial for professional and academic careers, especially for those who want to attend graduate/professional schools. This means that papers written in relations to Accounting, Economics, Finance, Marketing, Management, Operations Management, Information Systems, Business Law, Corporate Ethics, and Public Policy all qualify for submission. Information on the journal format can be found in the journal's website. The number of pages must be at 10 pages. After published, the journal article will be available electronically at the journal's website. Print ISSN: 2252-3464; Online ISSN: 2252-9284
Arjuna Subject : -
Articles 11 Documents
 1   2 
Search results for , issue "Vol 1, No 5 (2012)" : 11 Documents clear
Improvement of PT Bank XYZ Automatic Teller Machine (ATM) Quality of Service Through Information Technology Risk Management Nugraha, Risky; Wiryono, Sudarso Kaderi
The Indonesian Journal of Business Administration Vol 1, No 5 (2012)
Publisher : The Indonesian Journal of Business Administration

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Technology has become one of the important factors in supporting an organization operational, especially in banking industry that relied heavily on information technology. Automatic Teller Machine (ATM) is one of bank e-channel products that provide the customers with the services that equal as doing transaction at the branch offices for 24x7 hours – spread throughout strategic location in all over Indonesia. With more than 6,000 ATMs that are spread throughout Indonesia, the banks can served billion rupiah of daily transactions that contributed as one of the banks source of revenue and also as one of its competitive advantage. In an attempt to increase its ATM quality of services as one of its competitive advantage, Bank XYZ periodically conduct internal audit on the ATM system to ensure the internal control is appropriate in protecting customer’s data integrity and security while doing transaction. However, as time goes, the ATM system is also becoming more complex that cause the conventional audit method is not enough to detect flaws or weaknesses on the system that still exist and then improve it. It requires a new method to evaluate the system from banking services point-of-view. Risk-based audit method that is focused in ATM services, enable Bank XYZ to identify risks for each possible scenario when customer doing a transaction at ATM. By using that method, it is expected to improve Bank XYZ ATM quality of services to fulfill its ATM level of service claim – 24x7 hours of banking services through risk mapping prioritization method. Keywords: ATM, Information System, IT Audit, IT Risk Management
The Effect of Good Corporate Governance and Financial Performance on The Corporate Social Responsibility Disclosure of Telecommunication Company in Indonesia Abriyani, Destya Ramia; Wiryono, Sudarso Kaderi
The Indonesian Journal of Business Administration Vol 1, No 5 (2012)
Publisher : The Indonesian Journal of Business Administration

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The company’s annual report is a medium of communication between companies and communities who need financial information and company developments. Currently, not only financial information are taken into consideration for investors, but also information on corporate social responsibility. This study aims to give an idea of corporate social responsibility disclosure in the Indonesian telecommunication sector and to know that the good corporate governance and financial performance with corporate social disclosure in accordance hypotheses simultaneously , while institutional ownership and the audit committee significantly affect the disclosure of corporate social responsibility partially. The next stage is using backward regression analysis method and found that the audit committee is the most influential variable on the disclosure of corporate social responsibility. Keywords: good corporate governance, corporate social responsibility disclosure, firm size, profitability, leverage
Selection of Strategy Positioning and Formulation Strategies for Improving Business Performance of Bakery XYZ Siregar, Yigal Allon; Toha, Mohamad
The Indonesian Journal of Business Administration Vol 1, No 5 (2012)
Publisher : The Indonesian Journal of Business Administration

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Economic growth will increase competition among companies in industry, and it happen in Bandung area, with current  growth in economic and tourism industry also influence competition level in culinary business in Bandung. Bakery XYZ, that already in Bandung since 1991 affected of the current competition in culinary business. Currently Bakery XYZ is facing decreasing sales volume due to increasing competitors. To improve its business performance, is required to analysis Bakery XYZ’s business strategy and analyze Bakery external environment. The approach for analyzing this issue is through societal environment analysis, task environment analysis, STP analysis and acquiring data using questionare to 100 respondents to know their point of view of Bakery XYZ to know whether there is gap between company strategy compare with respondent expectation. After analyzed the datas. Its concluded that Bakery XYZ positioning is too abroad thus make company have no specific strategy for creating distinctive compentency, and in other side company facing high theat of external environment. Based on this conclusion, its recommended for Bakery XYZ to settle its strategic positioning in differentiation strategy in obtrude in product’s taste. Keywords: societal environment analysis, task environment analysis, distinctive competency, strategic positioning, differentiation strategy.
Vendor Held Stock (HVS) Implementation to Improve and Innovate Fuel Management System: Case Study at Prabumulih Field-Pertamina EP Sulaeman, Haridito Rachmat; Firman, Aries F
The Indonesian Journal of Business Administration Vol 1, No 5 (2012)
Publisher : The Indonesian Journal of Business Administration

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Management of fuel in PERTAMINA EP has not managed properly. The current system cannot guarantee the availability of fuel. Losses during storage and distribution exceed the allowable tolerance limits. Equipment, facilities, and infrastructure not meet existing standards as result in fuel consumption data at each location is not accurate. The above matter can lead to high operating costs and affect the company's image. For improvements things mentioned above, the first step is to conduct observation and data collection. The data was analyzed and identified what the potential problems. Potential problems are discussed for the problem solving expectations. After knowing the expectations of the solution designed a new concept of the fuel management system. One alternative designed concept is managing fuel by using a Vendor Held Stock system. After the comparison between the old fuel management concept with a new one, select a better concept fuel management and more profitable for the company. By applying good fuel management system, the problems faced in the management of fuel can be overcome Keywords: fuel management, fuel losses, the accuracy of usage, vendor held stock
Design and Implementation Strategy of A Real-Time Personnel & Asset Tracking System for Underground Mine at PT. FREEPORT INDONESIA Setiawan, Jati; Sunitiyoso, Yos
The Indonesian Journal of Business Administration Vol 1, No 5 (2012)
Publisher : The Indonesian Journal of Business Administration

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

PT Freeport Indonesia (PTFI), an affiliate of Freeport-McMoRan Copper & Gold Inc., is a world class mining company that produces copper, gold, and silver concentrates using open-pit and underground mining methods. The accounting of all personnel who is working or temporary visiting underground mine at any times is not only required under mining regulation of the Government of Indonesia, but also part of the company’s core values in ensuring the safety and health of the employees. The hardware of existing Universal ID and tag-in/tag-out systems are not reliable for providing such a tracking system due to the aggressive underground environment, and are unable to detect the real-time location of every worker inside the underground mine in a case of a massive evacuation. With the new advancements in the real-time location system (RTLS) for mining industry, the use of Radio Frequency Identification (RFID) on top of Wireless-Fidelity (Wi-Fi) infrastructure as the chosen platform for a real-time personnel and asset tracking system in the underground mine environment has been made possible, supported by proven vendors, and aligned with global wireless technology standard for Freeport-McMoRan organization. The Freeport-McMoRan project management process workflow is used as the methodology for proposing the implementation plan. In order to prove the concept, gaining trust from the project stakeholders, and minimizing the overall project risk, a phased implementation approach should be used as it is considered the best deployment strategy for such high capital project. Keywords: Tracking System, Selection Criteria, Decision Making, Project Management, Underground Mine
Customer Satisfaction Analysis on Transactional Business in PT Trakindo Utama Prasetya, Eka Budhi; Wicaksono, Agung
The Indonesian Journal of Business Administration Vol 1, No 5 (2012)
Publisher : The Indonesian Journal of Business Administration

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study collected the customer’s voice that build the customer’s future expectation. The voice of the customers collected from transactional survey then analyzed with concurent triangulation method analyses. The result of the analysis generates several proposed solutions to become a benchmark to the existing business process and revaluation process conducted to improve the business performance. The improvements generated by revaluation process then increase the value proposition of Trakindo on the next transactional business. Findings in this research show that Trakindo’s value proposition is perceived high although several improvements needed to increase its value proposition. Customer’s voice shows that area of improvement in parts delivery and communication shall become the focus of immediate action. To improve its customer’s experience in doing business with Trakindo, Trakindo shall improve their current process. Several solutions were proposed in this study classified according to each area of improvement. To materialize the proposed solution, an implementation plan was proposed in this research. The implementation plan covered scope of work and deliverables and overall time line. The implementation plan is divided into two main categories, in which will be the continuous improvement on daily activities and the development of web based integrated customer support system. Keywords: customer’s experience, customer’s satisfaction, voice of customer, transactional business.
Growth Strategy for Kampung Sumber Alam Hot Spring Resort Pratama, Putra Samodra; Wibowo, Satya Aditya
The Indonesian Journal of Business Administration Vol 1, No 5 (2012)
Publisher : The Indonesian Journal of Business Administration

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The tourism industry is predicted to become one of the biggest industries in the world with estimation of total expenditure of USD 2.000 billion in 2020. As for Indonesia, the number of domestic tourist visits have reach 1,9 billion and 6,63 billion for international tourist visits. Garut as one of the Indonesia’s tourist attraction also experience this increasing number with Cipanas hot spring attraction as the significant contributor. Kampung Sumber Alam Hot Spring Resort (KSA) is a hot spring resort in Cipanas with 25 years of experience in the industry and has been the market leader since.The business performance of KSA has been good for the last many years in the term of market position and profit. But now with the growing condition of the industry will make the industry become more attractive and make the environment and industry will keep changing in the term of the markets, consumers, and especially the competitors. This condition makes KSA need to think about strategies for the future in order to maintain its market position while at the same time seizing the opportunities of the growth of the industry.The focus of this final project is to find strategies solutions that would able to help KSA to grow in the future so that it can deal with the changing environment and industry conditions while at the same time seizing the opportunities.To respond to these conditions some strategy recommendations are proposed. The generating process of the strategies is using literature study method. The strategies that generated are Corporate Strategy- Growth Strategy, SPACE Matrix, Innovation Strategy, Creative-based Tourism, Eco-tourism, Customer Service Strategy – Human Resource Strategy, and Pause/ Proceed with Caution Strategy. Keywords: tourism, hospitality industry, Cipanas, Garut, hot spring resort, growth strategy. 
Technological Convergence Of Consumer Electronics Products: A Study of Consumer Behavior and Business Strategy Toward Value Creation Bonggas, David; Wicaksono, Agung
The Indonesian Journal of Business Administration Vol 1, No 5 (2012)
Publisher : The Indonesian Journal of Business Administration

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Technological convergence creates an evolution for different technological systems to evolve toward performing similar tasks. Those tasks were previously performed in separate devices, which now can be integrated into one integrated device. Separate technologies such as voice (and telephony features), data (includes basic office tasks and other productivity application) and video now share resources and interact with each other synergistically. Learning from case by case of three major converged products in the consumer electronics industry, it is a certain that in the 21st century is fast integrating the world’s media, telecommunication and information technology and online industries under a single platform.The consumers themselves are getting more educated and aware for his condition, while they are purchasing the products not only by its price, but starting to consider the key feature and value benefit which offered by the brands for them. On the consumer choice pattern it is certain that the acceptance of the concept of technological convergence might not be applied to the entire product yet by seeing case by case among product tested, it could bring some evidences that the key convergence feature has not yet absorbed by the diverged products. However, it still indicates that there will be a time when the quality of converged features are over the diverged one, which can result that a consumer will choose to use the “multi-feature” device instead of a single-featured device. The stages that have led to the transformation of digital convergence have left an impact with the passing of each era of the timeline. Comparing to the last decade, in this era, software and services are become a major part required to win the competition within the converged products. Keywords: technology, convergence, media, marketing, strategy, value
Corporate Rescue Strategy for PT. BN Through Leveraged Buyout and Product Diversification Athayani, Resti; Siahaan, Uke MMP
The Indonesian Journal of Business Administration Vol 1, No 5 (2012)
Publisher : The Indonesian Journal of Business Administration

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

A high humidity level in Indonesia makes rust or corrosion occurs easily. Rust or corrosion on building construction materials may result in disadvantages both financially and security. Therefore, it appeared iron and steel constructions tool that is coated by zinc and alumunium or galvanized, it aims to extend the life of iron and steel construction. The problem faced by PT BN, as one of the coated steel companies is the running capacity which only reaches 30%. This makes the company must be strive to remain viable. PT BN is in the danger zone when carried an analysis of the company health conditions using the Altman Z Score, and threatened with bankruptcy. The company owners can not afford to sustain the company and facing the choice of whether the company will be liquidated, sold its assets, or sold to another party. After conducted the sell company to the management alternative, the profit is much greater for the owners than two others alternative. After buying PT BN through LBO, the new owner will develop the company by producing galvalum with longer age resistance than galvanized. Financial analysis conducted to determine the feasibility of the proposed investment by looking NPV, Payback Period, IRR and ROI. The results showed a feasible value. Scenario analysis, optimistic, most likely, and pessimistic conducted and the results optimistic and most likely scenarios generated a feasible value. Therefore, PT BN chose to sell the company to the management. Keywords : Altman Z Score, Leveraged  Buyout, Feasibility Study Analysis, Scenario Analysis, Monte Carlo Simulation
Training and Learning Need Analysis Based on Soft and Hard Competences Gap (Case Study in PT. Bank X) Sujarwadi, Edy Tri; Tjakraatmadja, Jann Hidajat
The Indonesian Journal of Business Administration Vol 1, No 5 (2012)
Publisher : The Indonesian Journal of Business Administration

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The study aim to analyze employee competency gaps at the branch level and then develop them through training and learning process. The analysis covers the soft and hard competence.  The soft competence includes achievement motivation, communication skills, problem solving, teamwork, integrity, accountability and respect to others. The hard competence include marketing management/product selling, risk management, operational management, systematically  thinking-cross function, product knowledge, product selling approval process, and working procedure related to his/her job, understanding financial statement of company / business unit and company vision, mission and strategy. To conduct mapping of competence gap it is used competency model through clearly defining for each competency level. The results of the gap analysis will be an input to run training and learning, based on the level of employee competence gaps. In order to implement the study, it is prepared a Training Program Outline (TPO) for each required competencies. Keywords: sharia banking, human resources (HR), competency gaps, training and learning

Page 1 of 2 | Total Record : 11

 1   2 

Filter by Year

2012 2012


Reset
Filter By Issues
All Issue Vol 11, No 1 (2022) Vol 10, No 3 (2021) Vol 10, No 2 (2021) Vol 10, No 1 (2021) Vol 9, No 3 (2020) Vol 9, No 2 (2020) Vol 9, No 1 (2020) Vol 8, No 3 (2019) Vol 8, No 2 (2019) Vol 8, No 1 (2019) Vol 6, No 3 (2017) Vol 7, No 3 (2018) Vol 7, No 2 (2018) Vol 7, No 1 (2018) Vol 6, No 2 (2017) Vol 6, No 1 (2017) Vol 5, No 3 (2016) Vol 5, No 2 (2016) Vol 5, No 1 (2016) Vol 4, No 12 (2015) Vol 4, No 11 (2015) Vol 4, No 10 (2015) Vol 4, No 9 (2015) Vol 4, No 8 (2015) Vol 4, No 7 (2015) Vol 4, No 6 (2015) Vol 4, No 5 (2015) Vol 4, No 4 (2015) Vol 4, No 3 (2015) Vol 4, No 2 (2015) Vol 4, No 1 (2015) Vol 3, No 11 (2014) Vol 3, No 10 (2014) Vol 3, No 9 (2014) Vol 3, No 8 (2014) Vol 3, No 7 (2014) Vol 3, No 6 (2014) Vol 3, No 5 (2014) Vol 3, No 4 (2014) Vol 3, No 3 (2014) Vol 3, No 2 (2014) Vol 3, No 1 (2014) Vol 2, No 19 (2013) Vol 2, No 18 (2013) Vol 2, No 17 (2013) Vol 2, No 16 (2013) Vol 2, No 15 (2013) Vol 2, No 14 (2013) Vol 2, No 13 (2013) Vol 2, No 12 (2013) Vol 2, No 11 (2013) Vol 2, No 10 (2013) Vol 2, No 9 (2013) Vol 2, No 8 (2013) Vol 2, No 7 (2013) Vol 2, No 6 (2013) Vol 2, No 5 (2013) Vol 2, No 4 (2013) Vol 2, No 3 (2013) Vol 2, No 2 (2013) Vol 2, No 1 (2013) Vol 1, No 10 (2012) Vol 1, No 9 (2012) Vol 1, No 8 (2012) Vol 1, No 7 (2012) Vol 1, No 6 (2012) Vol 1, No 5 (2012) Vol 1, No 4 (2012) Vol 1, No 3 (2012) Vol 1, No 2 (2012) Vol 1, No 1 (2012) More Issue