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Jurnal Kebijakan Publik
Published by Universitas Riau
ISSN : 19780680     EISSN : 26555204     DOI : http://dx.doi.org/10.31258/jkp.10.1.p.1-8
Core Subject : Humanities, Science, Social,
Humanities Decision Sciences, Operations Research & Management Environmental Science Social Sciences
Jurnal Kebijakan Publik contains articles and scientific papers in the form of research and non-research results, both in government institutions or in the community. This journal focuses on the theoretical and practical study of public policy starting from the formulation, implementation, and evaluation of policies carried out by the government in dealing with the changing needs and demands of society. Therefore, the publication of this journal as a scientific media regarding issues of public policy, both in the form of legislation, legal government, regional regulations, policy government, and government programs and actions. The publication of this journal aims to disseminate theoretical and practical studies in the field of public policy throughout higher education, government institutions, non-governmental at the central, provincial, and city/district levels.
Arjuna Subject : Ilmu Sosial - Administrasi Publik
Articles 12 Documents
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Search results for , issue "Vol 16, No 1 (2025)" : 12 Documents clear
IMPLEMENTATION OF THE MICRO BUSINESS CLINIC (KUM) PROGRAM: A PRACTICAL APPROACH EMPOWERING SUSTAINABILITY Rury Hilda Pandu Winata; Hendra Sukmana
Jurnal Kebijakan Publik Vol 16, No 1 (2025)
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31258/jkp.v16i1.8732

Abstract

This study aims to describe and analyze the implementation of the Micro Business Clinic (KUM) Program in Sidoarjo Regency using a descriptive qualitative research method. The program is designed to support Micro, Small, and Medium Enterprises (MSMEs) by providing consultations, guidance, and financial literacy training. Data collection techniques include observation, interviews, and documentation, with informants selected through purposive sampling. The informants consist of Customer Service staff at the Micro Business Cooperative Clinic and its customers, primarily MSME actors who seek business development assistance. The data analysis follows the Miles & Huberman (1994) model, which includes four stages: data collection, data reduction, data presentation, and conclusion drawing. The research findings highlight four key indicators of program implementation. (1) Communication: The Micro Business Cooperative Clinic actively conducts socialization, workshops, and seminars to educate MSME actors. (2) Resources: The clinic operates with only two human resources, faces budget constraints, and requires additional funding to optimize services. (3) Disposition: The implementation encounters obstacles due to occasional slow performance, impacting service effectiveness. (4) Bureaucratic Structure: The program follows an efficient Standard Operating Procedure (SOP), making it easier for MSME actors to register and access services. Despite its efforts to enhance service quality, the Micro Business Cooperative Clinic continues to face challenges, particularly in terms of human resources and system performance. Addressing these issues is essential to maximize its impact on MSME development in Sidoarjo Regency.
EVALUATION OF THE PREPARATION AT STANDARD OPERATING PROCEDURES FOR GOVERNMENT ADMINISTRATION Zahid Husain Al Faruqi; Izzatusholekha Izzatusholekha; Rahmat Salam; Muhammad Kadarisman
Jurnal Kebijakan Publik Vol 16, No 1 (2025)
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31258/jkp.v16i1.8716

Abstract

The Population and Civil Registration Service of the South Tangerang City Government is a public service provider that has the widest range of services and is very susceptible to distortion, so it requires very effective and efficient service procedures. The aim of this research is to determine the results of the evaluation analysis of the process of preparing standard operational procedures for government administration in services at the Population and Civil Registration Service of the South Tangerang City Government. The theory used in this research is William N Dunn's evaluation theory with six evaluation dimensions, namely effectiveness, efficiency, equity, adequacy, responsiveness and accuracy. The research method used is a descriptive research method with a qualitative approach. The data collection techniques used are interviews, observation and documentation, while the data analysis techniques used are data reduction, data presentation and drawing conclusions. The informant is an internal employee of the Population and Civil Registration Service of the South Tangerang City Government. The results of this research illustrate that the limited workload of employees to carry out activities is the root of the complexity of problems which results in a decrease in employee understanding of regulations, inefficient use of budgets, obstacles in implementing activities that cannot be properly mitigated to the level of document relevance, but the implementation of orderly service delivery. based on monitoring complaints and increasing perceptions of public satisfaction with service procedures, changing the view of various problems that arise so that the researcher concludes that the AP SOP document which is prepared bottom up does not significantly influence the activity implementation process because the activity implementer does not refer to the AP SOP document in text. book in carrying out tasks.

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