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INDONESIA
Terbuka Journal of Economics and Business
Published by Universitas Terbuka
ISSN : -     EISSN : 2721298X     DOI : https://doi.org/10.33830/tjeb
Core Subject : Economy,
Economics, Econometrics & Finance
Terbuka Journal of Economics and Business particularly focuses on the main problems in economics and business areas in South East Asia region as follows: Business studies Entrepreneurship Microeconomics Behavioral economics Government regulation, taxation Macroeconomics Financial markets, investment theories, banking International economics Economic development other relevant subjects
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 5 Documents
 1 
Search results for , issue "Vol. 2 No. 2 (2021)" : 5 Documents clear
Performance Measurement of Human Resources PT. Pulau Bintan Jaya Based on the Human Resource Scorecard Model Mardiyah, Mardiyah; Lumbanraja, Prihatin; Madya, Faizal
Terbuka Journal of Economics and Business Vol. 2 No. 2 (2021)
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarkat-Universitas Terbuka

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (511.887 KB) | DOI: 10.33830/tjeb.v2i2.2521

Abstract

PT Pulau Bintan Jaya is one of the foreign investment companies producing crumb rubber in Riau Islands Province. The company had been in operation since 1969, producing rubber with a few measures which were Standard Indonesian Rubber (SIR) 5, SIR 10, and SIR 20 per customer request. Companies have conducted employee performance measurements but have not specifically measured employee performance by linking it to company strategic functions. Current performance assessments are not yet focused on human resource development efforts. There were still poorly educated employees who served as team leaders and as supervisors. As a result, work-related communication became difficult and led to multiple obstacles under which employment resources became inadequate, and the targets of corporate performance unattainable. There are issues relating to the quality of human resources, and companies have been declining demand and declining production rates for several months. The decline in demand from customers has become one of the issues to evaluate in the company's performance measurement, due to its inadequate strategic resource management. It requires alightnment of the work systems to capture the role of human resources, while in this regard some current case work accident are still faund annually in the production section, even though for the past three consecutive years the accident rate has declined, it needs to be figured out by performing performance measurements. A human resource scorecard measures the performance of human resources by finding solutions to the weaknesses of human managerial resources in PT. Pulau Bintan Jaya, and assist in linking mission vision and strategic objectives. In this study, the design results were obtained as follows: there are 15 strategic goals and 32 Key Performance Indicators, special elements of the human resource system can be driven by 16 performance drivers (called Lagging Indicators), and 16 performance outputs to be achieved (called Leading Indicators), while the results Measurement of employee performance in PT Pulau Bintan Jaya using the Human Resource Scorecard method obtained good results.
The Effect of Service Quality and Product Quality on Indihome Customer Satisfaction in Bandar Lampung City Ikhbal, Syufalmi; Safira, Yeni; F Sanjaya, Vicky
Terbuka Journal of Economics and Business Vol. 2 No. 2 (2021)
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarkat-Universitas Terbuka

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (283.442 KB) | DOI: 10.33830/tjeb.v2i2.2522

Abstract

This study aims to analyze the effect of service quality and product quality on Indihome consumer satisfaction. . The level of customer satisfaction with an item or service will reflect the level of success of the company in marketing its products. So that's why this study was conducted which aims to determine whether the quality of service and product quality affect indihome customer satisfaction in the city of Bandar Lampung. The variables used in this study are service quality, product quality and customer satisfaction. This study uses quantitative methods, with a sample of 30 people. The data was collected using a questionnaire method and hypothesis testing in this study using the SmartPLS 3 program.
The Influence of Service Quality and Delivery Prices on Customer Satisfaction in Bandar Jaya Faulina, Ida; Utami Putri, Lisa; F Sanjaya, Vicky
Terbuka Journal of Economics and Business Vol. 2 No. 2 (2021)
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarkat-Universitas Terbuka

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (390.212 KB) | DOI: 10.33830/tjeb.v2i2.2543

Abstract

One of the factors that underlie the success and development of shipping service companies is the quality of service and also the shipping rates set by the company. These two factors have a major impact on customer interest and satisfaction in using the delivery service. This study aims to determine whether the quality of service and freight rates affect customer satisfaction. And from the research conducted, it can be concluded that the quality of service and freight rates affect customer satisfaction. This study uses a sample of 50 customers, the data processing method uses the Smart Pls 3 application.
The Influence of Work Shifts and Work Stress on Employee Performance at the Alfamart Kotabumi Branch, North Lampung Santika, Wulan; Fitrianita, Siska; F Sanjaya, Vicky
Terbuka Journal of Economics and Business Vol. 2 No. 2 (2021)
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarkat-Universitas Terbuka

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (383.87 KB) | DOI: 10.33830/tjeb.v2i2.2545

Abstract

The results of the interview above show that the work shift factor gets the highest position, which is as many as 13 answers. Then, the second position is work stress as many as 8 answers and it is concluded that the factors that have a major influence on employee performance are work shifts and work stress. To strengthen indications of declining employee performance, the authors conducted interviews with 15 employees. These interviews were conducted with employees and the results could be more objective. Interviews were conducted to determine the factors that influence the decline in employee performance. Of the 15 employees, each answered 2 answers regarding the factors that decreased employee performance.
Risk Based Banking Financial Performance Impact on PSAK 71 Implementation (Study at Bank Mega Tbk.) Parashtiwi, Ninggar
Terbuka Journal of Economics and Business Vol. 2 No. 2 (2021)
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarkat-Universitas Terbuka

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (406.36 KB) | DOI: 10.33830/tjeb.v2i2.2547

Abstract

This study to examine the effect of PSAK 71 to banking performance based on Bank Mega Tbk. Banking performance component is risk profile, good corporate governance, earnings, and capital. The research data used secondary collected through the documentation method. The data collection used library research. The results of this study showed that risk profile with NPL ratio and LDR ratio had an impact decrease in the percentage ratio after PSAK 71. Good corporate governance have not an impact after PSAK 71. Earnings with ROA ratio and ROE ratio have not an impact after PSAK 71, but BOPO ratio and NIM ratio had an impact decrease in the percentage ratio after PSAK 71. Capital has not an impact after PSAK 71.

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