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Jurnal Manajemen dan Teknologi Informasi
Published by Universitas PGRI Mahadewa Indonesia
ISSN : 20875312     EISSN : 27217604     DOI : https://doi.org/10.5281/zenodo.5784814
Core Subject : Engineering,
Chemical Engineering, Chemistry & Bioengineering Control & Systems Engineering Electrical & Electronics Engineering Engineering Mechanical Engineering
”Jurnal Manajemen dan Teknologi Informasi adalah jurnal ilmiah yang dikelola oleh Fakultas Teknologi dan Informasi PGRI Mahadewa Indonesia”. Jurnal ini berisi makalah hasil penelitian yang mencakup bidang komputer secara umum yaitu Sistem Informasi Sistem Komputer Ilmu Komputer atau Informatika Bidang terkait lainnya
Arjuna Subject : Ilmu Komputer (semua kategori) - Sistem Informasi
Articles 61 Documents
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AUDIT TATA KELOLA TEKNOLOGI INFORMASI DI RSUD X MENGGUNAKAN FRAMEWORK COBIT 2019 I Komang Satria Wibawa; Anak Agung Ngurah Hary Susila; Ni Made Ika Marini Mandenni
Jurnal Manajemen dan Teknologi Informasi Vol. 15 No. 2 (2025): Jurnal Manajemen dan Teknologi Informasi
Publisher : Fakultas Teknik dan Informatika Universitas PGRI Mahadewa Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59819/jmti.v15i2.5425

Abstract

An IT governance audit at X Hospital was conducted due to various issues affecting service quality and system performance. Critical points included an overloaded database that resulted in suboptimal website information updates, inadequate server specifications to run the website when users were active, poorly managed network cables that made the server vulnerable to disruptions, and an under-protected IT unit in website management. The study aimed to identify critical points, elicit IT process capabilities, and provide improvement recommendations based on the COBIT 2019 Framework. The methods used included interviews, observations, business goal mapping and alignment, and a capability level questionnaire. The audit results identified five main domains, namely APO12, BAI10, DSS02, DSS03, and DSS04, all at capability level 2. Recommendations included IT risk integration, asset management, accelerated incident handling, improved service and satisfaction, and rapid adaptation to increase capabilities to levels 3, 4, and 5.

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