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Jurnal Ilmu Administrasi Negara

JIANA
Website

Published by Universitas Riau

ISSN : 1411948x EISSN : 27145581 DOI : https://dx.doi.org/10.46730/jiana

Core Subject : Social, Engineering,

Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Social Sciences

Jurnal Ilmu Administrasi Negara contains articles and scientific papers in the form of research and non-research results, both in government institutions or in the community. This journal focuses on the theoretical and practical study of public policy starting from the formulation, implementation, and evaluation of policies carried out by the government in dealing with the changing needs and demands of society. Therefore, the publication of this journal as a scientific media regarding issues of public policy, both in the form of legislation, legal government, regional regulations, policy government, and government programs and actions. The publication of this journal aims to disseminate theoretical and practical studies in the field of public policy throughout higher education, government institutions, non-governmental at the central, provincial, and city/district levels.

Arjuna Subject : Ilmu Sosial - Administrasi Publik

Articles 12 Documents

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Search results for , issue "Vol 14, No 2 (2016)" : 12 Documents clear

KUALITAS PELAYANAN DAN LOYALITAS KONSUMEN
JIANA ( Jurnal Ilmu Administrasi Negara ) Vol 14, No 2 (2016)
Publisher : Universitas Riau

Service Quality and Customer Loyalty. This study aims to determine the effect of service quality on customer loyalty in PT. Nav Jaya Mandiri Home Singing Family Pekanbaru. The data used are primary data and secondary data. The analysis used is descriptive analysis and simple linear regression analysis using SPSS version 17. Samples were taken using accidental sampling method with a sample size of 100 respondents. Results of research conducted by a simple linear regression analysis obtained value b (regression coefficient) of 0.810 to 0.666 of Constanta where an independent variable that any change in the quality of service will affect the dependent variable namely customer loyalty. Based on these results it can be concluded that the value of the correlation coefficient has a high value or positive, it means that there is the influence of service quality on customer loyalty. While the value of determination between service quality and customer loyalty is 55.4% and the remaining 44.6% is determined by other factors.

KARAKTERISTIK APARATUR, LINGKUNGAN ORGANISASI DAN INDIKATOR KINERJA ORGANISASI Tamda Rianto
JIANA ( Jurnal Ilmu Administrasi Negara ) Vol 14, No 2 (2016)
Publisher : Universitas Riau

Characteristics Apparatus, Environment Organization and Organizational Performance Indicators. This study aims to determine the effect of the characteristics and environment of the organization to the achievement of performance indicators Riau Forestry Service. In keeping with its focus, this research uses descriptive qualitative methods to describe the state of the subject/object of research based on the facts that appear or as their (fact finding). The informants were employees of the Forestry Service of Riau. Samples were taken using snowball sampling. The data collection is done by observation, interview and documentation techniques. The results showed that the characteristics of the apparatus influential in achieving performance indicators Riau Forestry Service. Paternalistic and organizational culture change and organizational structure of the replacement officials in Riau Forestry Service so quickly affect the achievement of organizational performance indicators Riau Forestry Service.

KEBERADAAN MULTI SERIKAT PEKERJA PADA SUATU PERUSAHAAN Frini Karina Andini
JIANA ( Jurnal Ilmu Administrasi Negara ) Vol 14, No 2 (2016)
Publisher : Universitas Riau

The presence of the Multi Unions at the Company. This research uses descriptive qualitative research methods. The informants are PT. Indah Kiat Pulp & Paper Tbk and unions. Sampling using snawball sampling. Data collection through in-depth interviews, observation and documents. Data analysis techniques drawn from data presentation, data reduction, verification and conclusion. These results indicate that the presence of multiple unions provide its own dynamics for the company. The Company obtained a variety of different aspirations and demands of the four unions. However, from the union it does not show the split between them, even though they can unite aspirations through the stages quite long.

IMPLEMENTASI PERATURAN DAERAH NOMOR 1 TAHUN 2013 TENTANG TANGGUNG JAWAB SOSIAL DAN LINGKUNGAN Ade Hendri Alamsyah
JIANA ( Jurnal Ilmu Administrasi Negara ) Vol 14, No 2 (2016)
Publisher : Universitas Riau

Implementation of Regional Regulation Number 1 Year 2013 About Social and Environmental Responsibility. This study aims to determine the implementation Siak District Regulation Number 1 Year 2013 About Corporate Social Responsibility and Environment in Siak and obstacles encountered in implementing Siak District Regulation Number 1 Year 2013 About Corporate Social Responsibility in Siak. This type of research is the use descriptive research. While the research informants include officials and employee who is on BAPPEDA Siak involved as the Forum of Corporate Social Responsibility (CSR) Siak, the company chosen by the researchers BOB PT. Bumi Siak Pusako and communities. Analysis of the data obtained were analyzed from data presentation, data reduction, verification and conclusion. Implementation of Regional Regulation Number 1 Year 2013 About Social and Environmental Responsibility in Siak materialized with the establishment of a forum with the CSR Forum Siak in order to realize corporate social responsibility for the community and also responsibility towards environmental integrity of the company’s operations in the region. Tanggaung environmental and social responsibility undertaken by each company in Siak district, is part of the company’s participation in the construction melaksanan Siak Regency. Obstacles to be a factor in creating effective policies encountered in the research and discussion, it is known is, the lack of availability of technical personnel.

PARTISIPASI MASYARAKAT DALAM PELAKSANAAN PROGRAM DESA MAJU Mohd. Sukran Mupid
JIANA ( Jurnal Ilmu Administrasi Negara ) Vol 14, No 2 (2016)
Publisher : Universitas Riau

Community Participation in the Program Implementation Desa Maju. This study aims to find out the Program Implementation Inhil Desa Maju Jaya in development planning with the socioeconomic conditions. This research is qualitative. The informants are elements of the district and village communities. Data collection techniques in this study using semi-structured interviews and observation. Analysis of the data in this study using interactive model analysis of Miles and Huberman which includes the step of data reduction, data presentation and verification of data or drawing conclusions. From the research it can be concluded that the process of activity at the level of community participation in the implementation of the Program Desa Maju Jaya Inhil not been implemented optimally and still low. Then the public participation in the implementation of Program Desa Maju Jaya Inhil with socioeconomic relationship with the level of participation is still low.

MODEL PENERAPAN ASPIRASI MASYARAKAT OLEH DEWAN PERWAKILAN RAKYAT DAERAH Adianto '; Hasim As’ari
JIANA ( Jurnal Ilmu Administrasi Negara ) Vol 14, No 2 (2016)
Publisher : Universitas Riau

Application Model Aspirations by the Regional Representatives Council. This study aims to determine the model of society by the application of the aspirations of the Regional Representatives Council (DPRD) at the Meranti Islands District. The informants are the chairman, deputy chairman and commissions in DPRD Meranti. Besides taken also from the media, civil society organizations, community leaders, youth leaders and education leaders in the District Meranti. Data collection technique was interview and observation. The data analysis is qualitative model from data collection, presentation of data, data reduction and conclusion. The results showed that the application of the aspirations of the people who do legislators Meranti district has been running well, although there are still people’s aspirations have not been followed up.

PERSEPSI, CUSTOMER RELATIONSHIP MANAGEMENT DAN LOYALITAS Septian Wahyudi
JIANA ( Jurnal Ilmu Administrasi Negara ) Vol 14, No 2 (2016)
Publisher : Universitas Riau

Perception, Customer Relationship Management (CRM) and loyalty. The purpose of this study was conducted to determine the effect of customer perception and customer relationship management (CRM) .In this research methodology is descriptive and quantitative with SPSS, where the sample used in this study are customers of BRI Syariah. To determine the sample using the formula Slovin, sampling with accidental sampling method. Techniques of collecting data through observation and questionnaires. The data analysis was descriptive and multiple linear regression with SPSS version 19. From the results of data analysis and the perception that the contribution of CRM on customer loyalty with value F table (F count = 93.955> F table = 3.089) with the contribution of the coefficient of determination (R2) by 66% with the remaining 34%. Significant contribution in partial perception of the T table (3.710 count T> T table 1.985), while the variable partial CRM significance to the value table T (T 6.810 arithmetic> T table 1.985).

AKUNTABILITAS, TRANSPARANSI DAN KINERJA UPK KECAMATAN PNPM MANDIRI PEDESAAN Hari Susanto; Supranoto '; Hary Yuswadi
JIANA ( Jurnal Ilmu Administrasi Negara ) Vol 14, No 2 (2016)
Publisher : Universitas Riau

Accountability, Transparency and Performance UPK PNPM Mandiri Rural District. This study aims to determine the effect of accountability and transparency on the performance of Activity Management Unit (UPK) District in PNPM Rural in Situbondo, either partially or simultaneously. Survey methods combined with a causal relationship approach applied in this study. The research instrument was a questionnaire, as the unit of analysis of the organization, the number of respondents overall total of 39 people, consisting of the entire board chairman, secretary and treasurer of a UPK 13 districts. The primary data of respondents’ perceptions of transparency and accountability to the organization’s performance is measured using questionnaires that have been tested level of validity (validity) and reliability (reliability). Multiple linear analysis was used to analyze the data. The results showed that accountability and transparency has a positive influence both simultaneously and partially on the performance of Activity Management Unit (UPK) District in PNPM Rural in Situbondo.

PENETAPAN KEBIJAKAN PENGHAPUSAN PIUTANG PAJAK DAERAH DAN RETRIBUSI DAERAH Wan Eva Yuliani
JIANA ( Jurnal Ilmu Administrasi Negara ) Vol 14, No 2 (2016)
Publisher : Universitas Riau

Determination of Regional Tax Receivables Elimination Policy and Levies. The purpose of this study was to analyze the process or stages of policy formulation, knowing the factors that affect, knowing the actors involved and the role of actors in the formulation of the policy. The informants are the Department of Revenue and the taxpayer Bengkalis. Data obtained from interviews, observation and documentation. Based on the results, it can be concluded that the process of formulating the draft local regulations is not ideal and can be categorized into the institutional model.

IMPLEMENTASI VISI RIAU 2020 PADA LEMBAGA ADAT MELAYU RIAU Mosthamir Thalib
JIANA ( Jurnal Ilmu Administrasi Negara ) Vol 14, No 2 (2016)
Publisher : Universitas Riau

Implementation of Vision 2020 in Riau Lembaga Adat Melayu Riau. This study aims to explain the Government’s efforts through the Institute of Adat Melayu Riau Riau Riau implementing Vision 2020 and the obstacles that occur in the implementation of the Vision 2020 Riau. This research is qualitative. Data collected through the study of documentation and interviews with informants informants research comes from the Government of Riau Province, LAM and Society. The data were analyzed descriptively kualitatiif. The study concluded that efforts Lembaga Adat Melayu Riau in implementing policies related to the development, preservation and development of Malay culture shows that the communication be the determining factor. While the resources and disposition contribute not much different. Is a constraint in the implementation of this policy is the development of resources, especially relating to budgetary resources and human resources.

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Home Page

OAI Link

Editorial Team

Contact

Reviewer

Google Scholar

Contact Name
Adianto

Contact Email
adianto@lecturer.unri.ac.id

Phone
+62 812 68906966

Journal Mail Official
jiana@ejournal.unri.ac.id

Editorial Address
Program Studi Magister Ilmu Administrasi FISIP Universitas Riau kampus Bina Widya Km. 12,5 Simpang Baru Pekanbaru, 28293 Telp./Fax (0761) 563323

Location
Kota pekanbaru,

Riau

INDONESIA

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Home Page

OAI Link

Editorial Team

Contact

Reviewer

Google Scholar

Contact Name Adianto

Contact Email adianto@lecturer.unri.ac.id

Phone +62 812 68906966

Journal Mail Official jiana@ejournal.unri.ac.id

Editorial Address Program Studi Magister Ilmu Administrasi FISIP Universitas Riau kampus Bina Widya Km. 12,5 Simpang Baru Pekanbaru, 28293 Telp./Fax (0761) 563323

Location Kota pekanbaru, Riau INDONESIA

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Contact Name
Adianto

Contact Email
adianto@lecturer.unri.ac.id

Phone
+62 812 68906966

Journal Mail Official
jiana@ejournal.unri.ac.id

Editorial Address
Program Studi Magister Ilmu Administrasi FISIP Universitas Riau kampus Bina Widya Km. 12,5 Simpang Baru Pekanbaru, 28293 Telp./Fax (0761) 563323

Location
Kota pekanbaru,

Riau

INDONESIA