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Pengaruh Kepercayaan Terhadap Loyalitas Konsumen Yang Memunculkan Distrust: Universitas Islam Riau Septian Wahyudi
SISI LAIN REALITA Vol. 3 No. 2 (2018): Sisi Lain Realita
Publisher : UIR PRESS

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (73.725 KB) | DOI: 10.25299/sisilainrealita.2018.vol3(2).3721

Abstract

The company certainly wants to increase its sales and increase the number of its customers so that all efforts and methods are carried out, including in building consumer confidence, thus making these consumers become loyal customers or commonly referred to as customers. But on the one hand the trust built by the company actually has a negative impact, namely the emergence of distrust because the frequency of the company offers a variety of products that are sometimes not needed by consumers, this paper is made to answer these phenomena and problems in a concise manner.This research method is by analyzing criticism of several studies about trust that affect consumer loyalty which results in the absence of influence between trust in consumer loyalty.
PERSEPSI, CUSTOMER RELATIONSHIP MANAGEMENT DAN LOYALITAS Septian Wahyudi
JIANA ( Jurnal Ilmu Administrasi Negara ) Vol 14, No 2 (2016)
Publisher : Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (4224.432 KB) | DOI: 10.46730/jiana.v14i2.3422

Abstract

Perception, Customer Relationship Management (CRM) and loyalty. The purpose of this study was conducted to determine the effect of customer perception and customer relationship management (CRM) .In this research methodology is descriptive and quantitative with SPSS, where the sample used in this study are customers of BRI Syariah. To determine the sample using the formula Slovin, sampling with accidental sampling method. Techniques of collecting data through observation and questionnaires. The data analysis was descriptive and multiple linear regression with SPSS version 19. From the results of data analysis and the perception that the contribution of CRM on customer loyalty with value F table (F count = 93.955> F table = 3.089) with the contribution of the coefficient of determination (R2) by 66% with the remaining 34%. Significant contribution in partial perception of the T table (3.710 count T> T table 1.985), while the variable partial CRM significance to the value table T (T 6.810 arithmetic> T table 1.985).
PENGARUH PRICE DISCOUNT TERHADAP IMPULSE BUYING Septian Wahyudi
VALUTA Vol. 3 No. 2 (2017): Valuta
Publisher : UIR Press

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Abstract

In marketing products to be accepted in the target market, Azwa Perfume has several strategies in the form of programs related to price discount among others, Member Disc (10% discount for active members and recorded by Azwa Perfume). Partner Disc (10% discount for other product / service members who have partnership with Azwa Perfume). Member Birthday Disc (35% discount special for members who are birthday). Ladies Day (Addition of 20% perfume every Thursday specifically for women consumers). Azwa Special Kartini (Buy 2 free 1 applies to all products on 21 April) Anniversary Azwa Perfume (50% All Item Discount during Azwa Perfume anniversary celebration every October 1-7). Discount Rp 100.000, - special to customers who use Mandiri Card. 10% discount on Culinary and Shopping Festival. Special Price (Discount) Year-End for some types of perfume (24-31 December 2016). Price discount is a discount if the payment is made more quickly than the credit term. The result of the regression calculation shows that the hypothesis is accepted by indicating that the price discount has an effect on the impulse buying in azwa parfume Pekanbaru.
TEORI INOVASI: SEBUAH TINJAUAN PUSTAKA Septian Wahyudi
VALUTA Vol. 5 No. 2 (2019): Valuta
Publisher : UIR Press

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Abstract

Tujuan dari penelitian ini adalah untuk memberikan masukan tentang keadaan penelitian tentang inovasi. Penelitian ini menyajikan tinjauan sistematis literatur akademik, dan memberikan wawasan ke dalam isu-isu spesifik yang ditangani oleh studi di bidang ini, pencarian database penelitian utama dengan beberapa kata kunci dilakukan untuk mengidentifikasi artikel yang relevan, artikel diidentifikasi. dan dianalisis sesuai dengan kriteria berikut: lokasi penelitian, perspektif analisis, metodologi, tingkat analisis dan tema spesifik yang dibahas, Berdasarkan analisis tematis kualitatif, lima kelompok artikel diidentifikasi: perilaku kooperatif dari perusahaan yang baru memulai kemitraan, jaringan untuk inovasi, aliansi dan inovasi. Studi ini berkontribusi untuk membuat pengetahuan saat ini tentang inovasi dalam kemitraan dan kinerja UKM teknologi tinggi lebih terorganisir. Analisis berbagai masalah yang dibahas oleh literatur dapat membangun fondasi untuk penelitian masa depan. Studi ini menyajikan tinjauan komprehensif literatur tentang inovasi dalam kemitraan. Ini dapat berfungsi sebagai peta jalan literatur untuk akademisi dan praktisi, dan membantu merangsang minat lebih lanjut terkait penelitian tentang inovasi.
PENGARUH KUALITAS PRODUK TERHADAP KEPUTUSAN PEMBELIAN SEPEDA MOTOR HONDA Septian Wahyudi
VALUTA Vol. 7 No. 2 (2021): Valuta
Publisher : UIR Press

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Abstract

Product quality is closely related to purchasing decisions, where product quality is one aspect of consumer considerations in making purchasing decisions, quality products will lead to consumer satisfaction which in turn will make these consumers loyal to the product. A company should be able to provide quality in accordance with the wishes and needs of consumers by paying attention to quality standards in the market. This is intended so that the quality provided by the company is not less competitive than the products of other competing companies.
Tailoring Service Delivery Innovation Architecture: A Service-Dominant Logic Theory Perspective for Micro Small and Medium Enterprises Moris Adidi Yogia; Syafaruddin Z; Septian Wahyudi; Cifebrima Suyastri
Media Ekonomi dan Manajemen Vol 39, No 1 (2024): January 2024
Publisher : Fakultas Ekonomika dan Bisnis UNTAG Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/mem.v39i1.4298

Abstract

Although extensively discussed in previous studies, social media adoption has yet to consistently translate into improved business performance, revealing a significant research gap. In light of this, our study seeks to bridge this gap by investigating the relationship between social media adoption and performance in 261 micro-businesses within the food and beverage sector. We aim to explore the role of distinctive competencies in marketing as a mediating variable and examine the influence of service delivery innovation architecture from the perspective of service-dominant logic theory. We employ SEM-Amos as our analytical tool to test the formulated hypotheses to achieve this. The result show that this study significantly advances SDL theory by elucidating the pivotal role of social media adoption in understanding customer behavior and gaining valuable insights. In the context of SDL, this contributes to the understanding of how services are co-created between businesses and customers in a digitally connected environment. The outcomes of this research offer valuable insights for small businesses on leveraging social media adoption to enhance their distinctive competencies in marketing and service delivery innovation architecture.
Implementasi Penerapan Pedoman Standar Akuntansi Keuangan (PSAK) No. 45 Pada Laporan Keuangan Masjid Di Kelurahan Air Dingin Kecamatan Bukit Raya Kota Pekanbaru La Ode Syarfan; Indra Safri; Septian Wahyudi
Journal of Economic, Bussines and Accounting (COSTING) Vol 7 No 3 (2024): Journal of Economic, Bussines and Accounting (COSTING)
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/costing.v7i3.8555

Abstract

ABSTRACT The purpose of this study was to determine whether the Financial Statements of the Mosque in Simpang Tiga Village covering Al Barokah mosque, Al Marzukin mosque, Al Mulk mosque, Asshobirin mosque, Nurul Hidayah mosque, Subulusalam mosque, and Ar-Raudah Mosque are in accordance with the provisions contained in the Financial Accounting Standards Guidelines (PSAK) No. 45. The research data used in the study are primary data and secondary data. Data obtained directly from the Ar-Raudah mosque management. In this study, the data collection method is by conducting direct observations and interviews with the Ar-Raudah mosque management and documentation. The method of analysis in this study is the Descriptive Qualitative method. The results of this study indicate that of the seven mosques used as research sites, only one mosque has implemented PSAK No. 45, namely the Ashobirin mosque, while the six mosques have not implemented PSAK NO.45, the financial statements are still in the form of simple mosques, namely still in the form of income and expenses not in accordance with PSAK No. 45. This is due to the absence of accounting personnel and not having human resources who understand in the field of accounting. Keywords: Accounting, Financial Statements, Non-Profit Organization, PSAK No.45, Mosque
Peran artificial intelligence sebagai pengungkit produktivitas Usaha Mikro Kecil Menengah Di Desa Sei Simpang Dua Kecamatan Kampar Kiri Hilir, Kabupaten Kampar Adidi Yogia, Moris; Agung Wicaksono; Septian Wahyudi; Abdul Munir
Jurnal Pengabdian Kepada Masyarakat Patikala Vol. 3 No. 2 (2023): ABDIMAS PATIKALA
Publisher : Education and Talent Development Center of Indonesia (ETDC Indonesia)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51574/patikala.v3i2.961

Abstract

Kemajuan dalam bidang kecerdasan buatan (AI) membawa potensi revolusioner bagi usaha mikro, kecil, dan menengah (UMKM) untuk meningkatkan produktivitas mereka. Namun, implementasi AI dalam skala UMKM memunculkan beberapa permasalahan yang perlu diperhatikan. Pertama, banyak UMKM menghadapi kendala dalam hal pengetahuan dan sumber daya yang diperlukan untuk mengadopsi teknologi AI. Mereka sering kali kekurangan keterampilan dan sumber daya manusia serta teknologi yang diperlukan untuk mengintegrasikan AI ke dalam operasional bisnis mereka. Kedua, penting bagi UMKM untuk memahami bagaimana AI dapat digunakan secara efektif dalam konteks bisnis mereka. Penggunaan AI yang tidak tepat atau tidak efisien dapat menghasilkan hasil yang tidak memuaskan atau bahkan merugikan secara finansial. Terakhir, penggunaan AI juga terkait dengan peraturan dan regulasi yang harus diikuti. Privasi dan keamanan data adalah aspek penting yang harus diperhatikan agar data pelanggan dan bisnis tidak disalahgunakan. Oleh karena itu, UMKM perlu memiliki pemahaman yang kuat tentang kerangka kerja regulasi yang berlaku. Pengabdian dengan metode penyuluhan kepada masyarakat ini menjelaskan permasalahan-permasalahan ini dan memberikan pandangan tentang bagaimana UMKM dapat mengatasi tantangan-tantangan ini dalam mengadopsi dan mengintegrasikan AI untuk mendukung pertumbuhan dan keberlanjutan bisnis mereka.
STRATEGI PENGEMBANGAN UMKM, MEMBANGKITKAN SPIRIT KEWIRAUSAHAAN DI KELURAHAN SUNGAI MEMPURA MENUJU ENTREPRENEURS VILLAGE Septian Wahyudi; Syaprianto Syaprianto; Indra Safri
BHAKTI NAGORI (Jurnal Pengabdian kepada Masyarakat) Vol. 3 No. 2 (2023): BHAKTI NAGORI (Jurnal Pengabdian kepada Masyarakat) Desember 2023
Publisher : LPPM UNIKS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36378/bhakti_nagori.v3i2.3304

Abstract

Program pengabdian masyarakat dengan tema "Strategi Pengembangan UMKM: Membangkitkan Spirit Kewirausahaan di Kelurahan Sungai Mempura Menuju Entrepreneurs Village" telah berhasil membawa dampak positif yang signifikan pada kelurahan Sungai Mempura dan perkembangan Usaha Mikro, Kecil, dan Menengah (UMKM) di wilayah tersebut. Hasil program mencakup peningkatan jumlah dan kualitas UMKM, peningkatan pendapatan, semangat kewirausahaan yang meningkat, pemberdayaan masyarakat, dan peningkatan kolaborasi antara UMKM, pemerintah lokal, dan lembaga pendidikan. Program ini telah memberikan kontribusi penting dalam menghadapi tantangan dalam sistem perekonomian saat ini, membantu masyarakat bersaing di pasar global yang semakin kompetitif, dan mengurangi dampak dari arus produk asing di pasar domestik. Saran untuk menjaga dan meningkatkan dampak positif program meliputi kelanjutan dan difusi pengetahuan, diversifikasi program, pengembangan kemitraan lebih lanjut, evaluasi berkala, pengembangan infrastruktur, pelatihan ketrampilan digital, dan pemberdayaan perempuan. Program pengabdian ini merupakan langkah awal yang kuat menuju visi kelurahan Sungai Mempura sebagai Entrepreneurs Village yang berkelanjutan dan berdaya saing.
MENINGKATKAN KEMAMPUAN INOVASI MELALUI ORIENTASI KOMPETITOR PROAKTIF DAN RESPONSIF: PERSPEKTIF TEORI KAPABILITAS DINAMIS Rosmita; Septian Wahyudi
Jurnal PubBis Vol 9 No 1 (2025)
Publisher : stiatabalong.ac.id

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35722/jurnalpubbis.v9i1.1209

Abstract

BUMDesa has an important role as a driver of the village economy and community empowerment by utilizing local potential and wisdom. However, many BUMDesa still face challenges in adapting to market dynamics and creating relevant innovations. This study aims to examine the effect of proactive and responsive competitor orientations on the innovation capabilities of BUMDesa in Riau Province. Data were collected from 192 advanced BUMDesa through questionnaires distributed directly. Data analysis was conducted using SPSS to test the relationship between competitor orientation and innovation capabilities. The results show that proactive competitor orientation plays a major role in helping BUMDesa detect market opportunities early, while responsive competitor orientation supports the ability to adapt to market changes. Together, both have been shown to increase BUMDesa's innovation capabilities. This study provides practical benefits by encouraging BUMDesa managers to implement more adaptive strategies, utilize technology, and expand cooperation networks. From a policy perspective, these results serve as a basis for local governments to develop relevant training and support programs. Theoretically, this research also enriches the development of Dynamic Capability Theory in the context of community-based organizations, although it is still limited to the scope of the Riau Province area and a quantitative approach, so that it can be a reference for further research. Keywords: Dynamic capability theory, proactive competitor orientation, responsive competitor orientation, Innovative Capability