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Andi Hendra Syam
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Journal Online Manajemen ELPEI (JOMEL)
Published by STIM LPI Makassar
ISSN : 27750752     EISSN : 27750752     DOI : -
Core Subject : Science,
Decision Sciences, Operations Research & Management
Fokus JOMEL (Jurnal Online Manajemen ELPEI ) adalah Hasil Penelitian dan Kajian Ilmu Manajemen seperti manajemen keuangan, manajemen pemasaran, manajemen sumber daya manusia, manajemen operasi, manajemen pendidikan, Manajemen Strategi serta kewirausahaan Serta hasil penelitian yang relevan dengan bidang ilmu manajemen dan terapannya.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 27 Documents
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Search results for , issue "Vol 5 No 2 (2025)" : 27 Documents clear
Pengaruh Kualitas Pelayanan Dan Inovasi Layanan Digital PLN Mobile Terhadap Kepuasan Pelanggan PT PLN (Persero) Unit Pelaksana Pelayanan Pelanggan (UP3) Mamuju Yusuf, Basri; Arif, Muhammad Ridwan; Rukaiyah, St
Jurnal Online Manajemen ELPEI Vol 5 No 2 (2025)
Publisher : STIM-LPI Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58191/jomel.v5i2.455

Abstract

This study aims to analyze the influence of service quality and digital service innovation through the PLN Mobile application on customer satisfaction at PT PLN (Persero) Customer Service Implementation Unit (UP3) Mamuju. The research employs a quantitative method with a survey design, involving 100 respondents selected through the Simple Random Sampling technique. Service quality is measured using the SERVQUAL model, encompassing five dimensions: Tangibility, Reliability, Responsiveness, Assurance, and Empathy. Digital service innovation is assessed through three dimensions: Perceived Usefulness, Perceived Ease of Use, and User Experience. Data were collected via an online questionnaire using a Likert scale and analyzed with multiple linear regression. The results indicate that service quality (p-value < 0.001) and digital service innovation (p-value < 0.001) individually and simultaneously have a significant impact on customer satisfaction, with a coefficient of determination (R²) of 87.3%. The dimensions of Reliability and Empathy from service quality, along with Perceived Ease of Use from digital service innovation, are the dominant factors influencing customer satisfaction. The study recommends enhancing Reliability and Empathy by improving electricity supply reliability and customer care, as well as optimizing the PLN Mobile application to enhance ease of use, particularly for customers with limited digital literacy.
Analisis Manajemen Pemenuhan Kebutuhan Dokter Pada Rumah Sakit Umum Daerah Kabupaten Nunukan Kalimantan Utara Utami, Nurul Riskya; Arif, Muhammad Ridwan; Rukaiyah, St
Jurnal Online Manajemen ELPEI Vol 5 No 2 (2025)
Publisher : STIM-LPI Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58191/jomel.v5i2.456

Abstract

This study aims to analyze the management of doctor fulfillment at the Regional General Hospital (RSUD) of Nunukan Regency, North Kalimantan. This research employs a qualitative approach with a descriptive method, prioritizing the collection of primary and secondary data through interviews, field observations, and document analysis. The findings indicate that while the management of doctor fulfillment at RSUD Nunukan has covered various essential aspects, improvements are still needed in the recruitment system, enhancement of workplace facilities, and the welfare of medical personnel. The main obstacles identified include the lack of incentives, limited medical facilities, as well as geographical challenges and complex bureaucratic procedures. This study provides recommendations to improve the recruitment system, increase incentives for medical personnel, and optimize budget management to better meet the demand for doctors and enhance the quality of healthcare services in the region.
Studi Fenomenologi: Pencegahan Fraud Pada PT. Permodalan Nasional Madani Ventura Syariah Cabang Makassar Santiarsi; Nurwanah, Andi; Alam, Roslina
Jurnal Online Manajemen ELPEI Vol 5 No 2 (2025)
Publisher : STIM-LPI Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58191/jomel.v5i2.457

Abstract

The research results show that fraud at PT. Permodalan Nasional Madani Ventura Syariah fraud occurred in the form of side streaming. Side streaming is a form of fraud, namely customers and/or cooperative members using financing funds that are not in accordance with the financing objectives. Completion of side streaming actions at PT. Permodalan Nasional Madani Ventura Syariah is very necessary to avoid other risks such as the risk of financing problems and the risk of sharia compliance. The efforts made by PT. Permodalan Nasional Madani Ventura Syariah in completing side streaming actions is by persuasive means through administrative control. Permodalan Nasional Madani Ventura Syariah is expected to be able to consistently and optimally carry out the monitoring and coaching process for customers so that the quality of the financing carried out is well maintained so that the financing can run smoothly from the beginning of the application until it is completed according to the agreement.
Pengaruh Kompetensi Dan Skeptisisme Profesional Terhadap Kualitas Audit Dengan Moral Reasoning Sebagai Variabel Moderasi Pada Inspektorat Provinsi Sulawesi Selatan Hajering; Wahyuni, Nur; Kahfi, Zul
Jurnal Online Manajemen ELPEI Vol 5 No 2 (2025)
Publisher : STIM-LPI Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58191/jomel.v5i2.459

Abstract

This reaserch aims to determine the effect of competency and professional sceptism towards audit quality with moral reasoning as moderating variable in the Inspectorat South Sulawesi Province. The population in this study was the entire number of auditors of the Inspektorat South Sulawesi Province, while the sample in this study was determined using census technique so that the entire population was used as a sample. The study uses primary data in the form of a questionnaire. The data analysis method used is Structural Equation Model (SEM) with Smart PLS 3.0 as a software. The result of the research showed that the variables of competency and skepticism professional had positive and significant influence on the audit quality. This means that more competent the auditor and higher the skepticism professional of the auditor, audit quality will increase. It was also found that moral reasoning strengthening the effect of competency and skepticism professional on audit quality.
Pengaruh Motivasi Kerja Pegawai, Disiplin Kerja, Terhadap Kinerja Pegawai Pada Dinas Peternakan Dan Kesehatan Hewan Provinsi Sulawesi Selatan Bunna, Trisno Heandrik; Natsir, Muhammad; Syam, Andi Hendra; Bulo, Yenni Pratiwi
Jurnal Online Manajemen ELPEI Vol 5 No 2 (2025)
Publisher : STIM-LPI Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58191/jomel.v5i2.460

Abstract

This research aims to analyze: 1) To determine the influence of work motivation on employee performance at the Livestock and Animal Health Service of South Sulawesi Province. 2) To determine the effect of work motivation on employee work discipline at the Livestock and Animal Health Service of South Sulawesi Province. 3) To determine the effect of work discipline on employee performance at the South Sulawesi Province Animal Husbandry and Animal Health Service. 4) To find out the variables that most dominantly influence employee performance at the South Sulawesi Province Animal Husbandry and Animal Health Service. The population is 133 people. The sampling technique used is a saturated sample, the entire population is sampled. The analysis technique used is multiple linear regression. The research results show that the work motivation variable has a positive and significant effect on employee performance, the work motivation variable has a positive and significant effect on employee performance, and work discipline has a positive and insignificant effect on employee performance due to problems that often disturb employees at the South Sulawesi Province Animal Husbandry and Animal Health Service .
Manajemen Tata Kelola Pemerintahan Desa Wisata Berbasis Masyarakat Pada Dinas Kebudayaan Dan Pariwisata Kabupaten Toraja Utara Maluka, Yanto; Hamzah, M. Natsir; Rukaiyah, St
Jurnal Online Manajemen ELPEI Vol 5 No 2 (2025)
Publisher : STIM-LPI Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58191/jomel.v5i2.461

Abstract

This study highlights the crucial role of government in managing tourism villages in North Toraja Regency to ensure the sustainability and success of community-based tourism. The findings indicate that supportive policies, infrastructure development, community empowerment, and effective marketing strategies enable tourism villages to become leading destinations that provide economic, social, and cultural benefits to local communities. Community-based governance significantly impacts the Department of Culture and Tourism and enhances villagers’ quality of life through cultural preservation, job creation, and local economic growth. Furthermore, the involvement of stakeholders such as local government, traditional communities, and the private sector plays a vital role in maintaining the sustainability of tourism villages. The study recommends several strategies, including capacity building through training, cultural preservation, infrastructure improvement, digital tourism promotion, multi-stakeholder collaboration, sustainable environmental management, and tourism product diversification. By implementing these strategies, tourism villages in North Toraja Regency can achieve optimal development while maintaining their cultural identity and local wisdom.
Manajemen Tata Kelola Kepariwisataan Berbasis Masyarakat Pada Dinas Kebudayaan Dan Pariwisata Kabupaten Toraja Utara Layuk, Sofyan Patrich; Suyuthi, Nurmadhani Fitri; Rukaiyah, St
Jurnal Online Manajemen ELPEI Vol 5 No 2 (2025)
Publisher : STIM-LPI Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58191/jomel.v5i2.462

Abstract

This study aims to analyze the management of community-based tourism governance at the Department of Culture and Tourism of North Toraja Regency. The research employs a descriptive qualitative approach with data collection techniques including observation, interviews, and documentation. Informants include village heads, tourism managers, vendors, local communities, and visitors. The study focuses on planning, organizing, implementation, and supervision in community-based tourism management. The results indicate that community-based tourism management plays a crucial role in empowering the community, improving economic welfare, preserving the environment, and maintaining local culture. The success of this management is influenced by coordination among the government, business actors, communities, and academics through a structured and synergistic Destination Management Organization (DMO) concept. This study recommends enhancing active community participation and ensuring continuous planning and supervision to achieve inclusive and sustainable tourism.

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