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Fitri Apriani
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Neo Journal of economy and social humanities
Published by International Publisher
ISSN : -     EISSN : 28286480     DOI : https://doi.org/10.56403/nejesh
Core Subject : Economy, Humanities, Social,
Humanities Economics, Econometrics & Finance Social Sciences
journal principles aimed at publishing scientific works resulting from research, development and literature studies in the field of economics and social humanities, and Scope this journal: Macro and micro economics Accounting, Banking, Taxation, Human Resource Management, Administration Marketing, Transportation Management, Industrial Management, Informatics Management, Public relations, Advertising Communication and Media Management, Social Welfare, Science Public administration, Socio-Political Science, Public policy Tourism
Arjuna Subject : Ilmu Ekonomi, Ekonometrika dan Keuangan (semua kategori) - Ilmu Ekonomi, Ekonometrika dan Keuangan (Lain-Lain)
Articles 394 Documents
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Digital Readiness, Psychological Empowerment, and Public Service Motivation as Determinants of Public Service Quality: The Mediating Role of Employee Work Engagement Agung Edi Rustanto; Fitri Aprian
Neo Journal of economy and social humanities Vol 5 No 3 (2026): Neo Journal of Economy and Social Humanities
Publisher : International Publisher (YAPENBI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56403/nejesh.v5i3.558

Abstract

This study aimed to examine the effects of frontline digital readiness, psychological empowerment, and public service motivation on public service quality, with employee work engagement serving as a mediating variable. A quantitative approach with an explanatory research design was using a dataset representing 240 respondents from 12 public service organizations, comprising 120 frontline employees and 120 service users. The sampling framework combined purposive sampling for employees and service users with matched service evaluations. Measurement instruments consisted of structured questionnaires adapted from established scales assessing digital readiness, psychological empowerment, public service motivation, work engagement, and public service quality. The data were designed for analysis using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results indicated that digital readiness, psychological empowerment, and public service motivation positively influenced work engagement. Digital readiness and psychological empowerment also demonstrated positive direct relationships with public service quality, whereas public service motivation showed no significant direct relationship. Work engagement positively influenced public service quality and mediated the relationships between all three independent variables and service quality. The model explained 57% of the variance in work engagement and 63% of the variance in public service quality. These findings suggested that employee work engagement could play an important role in strengthening public service quality through organizational and psychological capabilities.
Pengaruh Disiplin Kerja, Lingkungan Kerja, dan Beban Kerja terhadap Kinerja Karyawan pada PT. Orcatrans Global Sarana di Batam Timothy Hutama; Riesna Apramilda; Septa Diana Nabella
Neo Journal of economy and social humanities Vol 5 No 4 (2026): Neo Journal of Economy and Social Humanities
Publisher : International Publisher (YAPENBI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56403/nejesh.v5i4.568

Abstract

This study aims to analyze the influence of work discipline, work environment, and workload on employee performance at PT. Orcatrans Global Sarana in Batam. This research employed a quantitative approach with data collected through questionnaires distributed to 32 respondents. Data analysis was carried out using SPSS through validity testing, reliability testing, classical assumption testing, multiple linear regression analysis, t-test, F-test, and coefficient of determination (R²). The results of the study indicate that partially, work discipline, work environment, and workload have a positive and significant effect on employee performance. Simultaneously, work discipline, work environment, and workload also have a significant effect on employee performance. The coefficient of determination (R Square) value of 0.594 indicates that 59.4% of the variation in employee performance can be explained by the three independent variables, while the remaining 40.6% is influenced by other variables outside this study. Based on the findings, it can be concluded that work discipline, work environment, and workload play an important role in improving employee performance at PT. Orcatrans Global Sarana in Batam.
Pengaruh Sistem Informasi Akuntansi, E-Commerce, dan Penggunaan Teknologi Informasi Terhadap Kinerja Keuangan UMKM Bakso di Kota Bandar Lampung : (Studi Kasus UMKM di Kota Bandar Lampung) Kusnadi Kusnadi; Alyaa Salsabila
Neo Journal of economy and social humanities Vol 5 No 3 (2026): Neo Journal of Economy and Social Humanities
Publisher : International Publisher (YAPENBI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56403/nejesh.v5i3.570

Abstract

This study was conducted to analyze the influence of AIS or “Accounting Information Systems”, e-commerce, also the use of information technology on the financial performance of meatball MSMEs in Bandar Lampung City. The investigation employed a quantitative approach using the explanatory research method. Purposive sampling was used to choose the respondents. Research data was obtained through the distribution of questionnaires also examined using multiple linear regression using the SPSS application. The study's findings demonstrate that MSMEs financial performance has not been significantly impacted by the Accounting Information System.. Conversely, the use of information technology also e-commerce have been demonstrated to have a favorable and substantial impact on improving financial performance. Simultaneously, these three variables also show an impact on the financial performance of MSMEs.
Pengaruh Kesadaran Pajak, Pengetahuan Pajak dan Tingkat Pendidikan terhadap Kepatuhan Wajib Pajak dalam Membayar Pajak Bumi dan Bangunan (PBB) : (Studi Kasus Kecamatan Rajabasa) Hardini Ariningrum; Riani Zakia
Neo Journal of economy and social humanities Vol 5 No 3 (2026): Neo Journal of Economy and Social Humanities
Publisher : International Publisher (YAPENBI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56403/nejesh.v5i3.571

Abstract

This study aims to identify the determinants of taxpayer compliance in fulfilling Land and Building Tax (PBB) obligations in the Rajabasa District, focusing on the variables of tax awareness, tax knowledge, and education level. Employing a descriptive quantitative approach, this research involves 100 individual taxpayers selected through a random sampling technique. To ensure the accuracy of the primary data, all research instruments have undergone rigorous validity and reliability testing. The findings indicate that, simultaneously, education level, tax awareness, and tax knowledge have a significant effect on taxpayer compliance. However, partial testing reveals different results, showing that only the tax knowledge variable exerts a significant influence, while tax awareness does not demonstrate a meaningful contribution individually.

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