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Journal Research of Social Science, Economics, and Management

jrssem
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Published by CV. Publikasi Indonesia

ISSN : 28076494 EISSN : 28076311 DOI : 10.36418

Core Subject : Social,

Environmental Science

The Journal Research of Social Science, Economics, and Management is a double-blind peer-reviewed academic journal and has open access to social and scientific fields. The journal is published monthly once by CV. Publikasi Indonesia. The Journal Research of Social Science, Economics, and Management provides a means for sustained discussion of relevant issues that fall within the focus and scopes of the journal which can be examined empirically. The journal publishes research articles covering all aspects of including social science, economics, management, law, and education.

Arjuna Subject : Ilmu Sosial - Ilmu Sosial (Lain-Lain)

Articles 1,333 Documents

57 58 59 60 61

The Impact of Product Quality and Courier Service Quality on Customer Loyalty, with Customer Satisfaction as Mediator (An Empirical Study of Alfagift Application Users In Greater Jakarta) Samuel Halim; Liem Bambang Sugiyanto
Journal Research of Social Science, Economics, and Management Vol. 4 No. 2 (2024): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v4i2.718

This study examines the impact of product quality and courier service quality on customer loyalty, with customer satisfaction acting as a mediating variable, within the context of e-grocery applications Alfagift in Indonesia. This study collected 120 samples of Alfagift application users in Greater Jakarta using non-probability based predefined criteria. The Likert scale based questionnaire data was collected and analyzed using structural equation model (SEM) and AMOS software. The result indicates that product quality and courier service quality positively and significantly impact customer satisfaction. Furthermore, both product quality and courier service quality positively and significantly impact customer loyalty. Meanwhile, customer satisfaction acted as a mediation in the relationship between product quality and courier service quality on customer loyalty. The research underscores the importance of quality control and operation efficiencies in enhancing customer satisfaction and retention. Finally, this research serves as a reference and provides insights for businesses aiming to foster customer loyalty.

The Influence of Social Media and Promotion on Purchase Intention Mediated By Brand Image In Lukisan Bumi Restaurants In Yogyakarta (Empirical Study: Consumers of Lukisan Bumi Restaurants In Yogyakarta) Dohardo Roma; Liem Bambang Sugiyanto
Journal Research of Social Science, Economics, and Management Vol. 4 No. 2 (2024): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v4i2.719

The purpose of this study was to determine the effect of social media and promotion on purchase intention, and to determine the role of brand image as a mediating variable for consumers at Lukisan Bumi Restaurant in Yogyakarta. This research can be conducted using online and offline methods to 140 respondents with the criteria of being consumers of the Earth Painting Restaurant in Yogyakarta. This study uses a quantitative approach using structural equation models and is processed using the AMOS 24 program. The results of this study indicate that social media and promotion has positive and significant affect to purchase intention on Lukisan Bumi Restaurant consumers at Yogyakarta. This research also show that social media and promotion has positive affect to purchase intention mediated by brand image. The result this research that both of independent variable and mediating variable effectively enhance the purchase intention Restoran Lukisan Bumi consumers. Limit of this research is a survey conducted on consumers of the Earth Painting Restaurant in Yogyakarta and the survey period was only carried out for one month, and the respondents in this study were only consumers who live in Yogyakarta. The implication of this research is interaction analyst among variables social media, promotion, brand image, and purchase intention. This study seeks to understand social media could promoting Lukisan Bumi Restaurant for affect purchase intention. The result this research hoped provide knowledge to marketers and manufacturer to design effective social media and promotion strategy for increase consumers purchase intention.

The Influence of Social Media and Brand Image on Repurchase Intention Mediated By Customer Satisfaction (An Empirical Study Of Consumers of Roman Brand Ceramic Tiles In Jakarta) Albertus Febi AP; Liem Bambang Sugiyanto
Journal Research of Social Science, Economics, and Management Vol. 4 No. 2 (2024): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v4i2.720

The objective of this study is to investigate the impact of social media and brand image on repurchase intention, while also examining the role of customer satisfaction as a mediating variable among consumers of Roman ceramic tiles brand in Jakarta. This research was conducted using online and offline methods to 134 respondents with the criteria of being or having been a Roman brand ceramic tile consumer in Jakarta. This study uses a quantitative approach using structural equation models and is processed using AMOS 24 software. The results also show that social media and brand image have a positive and significant effect on repurchase intention mediated by customer satisfaction. Based on the results of the study, it can be concluded that both independent variables and mediating variables can maximally increase consumer repurchase intention for Roman brand ceramic tile consumers in Jakarta. The limitation of this research is that the survey was conducted on Roman ceramic tile consumers in Jakarta and the survey period was only carried out for one month, and the respondents in this study were only consumers who live in the Jakarta area. This study seeks to understand the effect of social media and brand image on repurchase intention mediated by customer satisfaction. The results of this study are expected to provide insight for marketers and manufacturers in designing social media strategies and brand image to increase repurchase intention.

The Effect of Job Stress and Corporate Culture on Turnover Intention Mediated By Employee Engagement (Empirical Study: Workers In The Field of Information Technology In Greater Jakarta) Ahmad Danu Dwi Setiawan Wahidin; Andreas Heryjanto
Journal Research of Social Science, Economics, and Management Vol. 4 No. 2 (2024): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v4i2.724

This study aims to analyze the influence of job stress and corporate culture on turnover intention mediated by employee engagement among workers in the field of information technology in the Greater Jakarta area. The data was collected through a survey involving 310 respondents working in the information technology sector. The analysis method used in this study is Structural Equation Modeling (SEM) to evaluate the relationship between these variables. The results show that neither job stress nor corporate culture has effects on turnover intention. Job stress has no effects on employee engagement while corporate culture has significant positive effect on employee engagement. Employee engagement was found to play a significant role as a mediator in the relationship between corporate culture and turnover intention, while no mediation between corporate culture and turnover intention. These findings indicate the importance of corporate culture and the establishment of a supportive company through employee engagement to reduce the intention to leave the company.

Competitive Improvement Strategies of The Coconut Oil Industry at PT XYZ Muhammad Aulia Ramadhan; Yudha Heryawan Asnawi; Siti Jahroh
Journal Research of Social Science, Economics, and Management Vol. 4 No. 2 (2024): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v4i2.728

This study aims to develop strategies for enhancing competitiveness in the coconut oil industry amidst intense competition. It analyzes the internal and external conditions of PT XYZ, focusing on optimizing strengths and opportunities while leveraging an Initial Public Offering (IPO) strategy. The study examines the internal and external conditions of PT XYZ to develop strategies for improving competitiveness. Utilizing qualitative methods, the research employs analytical tools such as the Internal Factor Evaluation (IFE) and External Factor Evaluation (EFE) matrices, SWOT analysis, and the Quantitative Strategic Planning Matrix (QSPM). The sample consists of 15 respondents, including 11 internal and 4 external participants. Results show that the company’s internal conditions, with 5 strengths and 4 weaknesses, yield an IFE score of 3.03. In contrast, the external conditions, featuring 5 opportunities and 4 threats, result in an EFE score of 2.92. This analysis places PT XYZ in Quadrant IV of the IE matrix, indicating a "grow and build" strategy, as both scores exceed the average benchmark of 2.50. These findings highlight significant potential for continuous improvement in strategy and operations. The next step involves formulating alternative strategies through the SWOT method, generating eight options based on the analysis. Ultimately, the QSPM identifies three primary strategies with the highest total scores: increasing production capacity to enhance revenue and market share, developing innovative products and services, and implementing business processes adhering to Good Agricultural Practice (GAP) standards. This study provides actionable insights for PT XYZ to bolster its competitiveness in the coconut oil industry.

The Influence of Information Computer and Technology (ICT) Self-Efficacy and Entrepreneurial Learning on Technopreneurial Intention Among Engineering Students In Bandung City Mediany Kriseka Putri; Daffa Ardiya Putra Budiman
Journal Research of Social Science, Economics, and Management Vol. 4 No. 2 (2024): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v4i2.730

The technology industry in Indonesia has experienced rapid growth, creating new opportunities for entrepreneurship in a field called technopreneurship. Small and Medium-sized Enterprises (SMEs), which contribute 61% to Indonesia's GDP, are undergoing a transformation by integrating online platforms and industrial processes. As of 2021, Indonesia ranked 74th out of 137 countries, with an entrepreneurship rate of 3.47%. This study aims to explore how ICT self-efficacy and entrepreneurial learning influence the intention to pursue technopreneurship among engineering students in Bandung. By understanding these factors, the research seeks to identify key elements in the formation of technopreneurs in Indonesia. The study employs a quantitative research method, using surveys to gather data. The survey is designed based on factors that influence the entrepreneurial intensity of engineering students. The research involves 382 samples from various universities in Bandung. Data will be analyzed using the Partial Least Square Structural Equation Model (PLS-SEM). The study tests three hypotheses, all of which show a positive and significant relationship between ICT self-efficacy, entrepreneurial learning, and technopreneurship intentions. The findings suggest that students with higher confidence in ICT and better entrepreneurial learning are more likely to have a strong intention to become technopreneurs. These results are expected to serve as a reference for universities in developing strategies to enhance technopreneurship interest among their students, contributing to the growth of the technopreneur ecosystem in Indonesia.

Consequence of Project Integration Management Process on Success of Project In Ethiopia Tegene Tesfaye; Shashi Kant
Journal Research of Social Science, Economics, and Management Vol. 4 No. 3 (2024): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v4i3.299

The objective of this investigation was to examine the consequences of the project integration management process on success of project in west guji zone road construction. This research employed descriptive and explanatory research design with quantitative and qualitative research approach. Both probability and non-probability sampling techniques were applied to select a sample of 250 respondents. From probability sampling stratified sampling and simple random were used to categorize heterogeneous people into strata. Also purposive sampling was used from non-probability. The primary data were collected through well-organized questionnaires. Data was analyzed using both descriptive and inferential analysis. Descriptive data was expressed by average, mean and standard deviation. Inferential data were analyzed by regression, association with the aid of statistical tool SPSS version 20. The finding of the investigation indicates that project initiation, project planning, and project closure have positive and significant consequence on project success. However, project execution, project monitor and controlling have positive and insignificant consequence. The researcher suggests that Dudgadewa and Melka soda districts have to give first for project initiation, project planning, and project closure to improve the success of road construction. Furthermore, other researchers have to conduct investigation by taking project execution and controlling in west guji zone.

Psychological Capital as A Moderating Influence of Budget Participation and Transformational Leadership Style on Managerial Performance of Star Hotels Ni Putu Ayunda Prihantini; I Ketut Yadnyana; I Ketut Sujana; Ni Made Adi Erawati
Journal Research of Social Science, Economics, and Management Vol. 4 No. 3 (2024): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v4i3.723

This research aims to examine and analyze the role of psychological capital (PsyCap) as a moderator in the influence of budget participation and transformational leadership style on managerial performance in star hotels. This research uses a quantitative approach with a population of 18 hotels from 3 to 5 stars in Buleleng Regency. The sampling technique used was a saturated sample, with 134 respondents. Data was collected through questionnaires (google form) and directly (print out). Data analysis was carried out using structural equation modeling (SEM) with SmartPLS 3.2.9 software. The research results show that budget participation and transformational leadership style have a positive effect on managerial performance. Psychological capital has also been proven to strengthen the influence of budget participation and transformational leadership style on managerial performance. It is hoped that the results of this research can help hotels to improve managerial performance through increasing cooperation between leaders and employees, higher budget participation, implementing a transformational leadership style, and positive improvements in the psychological aspects of employees so that they have psychological capital that supports achieving company goals. The study provides several recommendations for future researchers to include macroeconomic factors such as GDP (Gross Domestic Product) growth, inflation, interest rates, and unemployment rates in their research. This inclusion can provide important external context.

Analysis of the Accuracy of Clinical Diagnosis and PA Diagnosis in Appendectomy Patients at AN-NISA Tangerang Hospital Period 2019-2024 Sarah Siti Maryam; Zahra Nurusshofa; Anisah Anisah; Riza El Anshory; Dewi Jantika
Journal Research of Social Science, Economics, and Management Vol. 4 No. 3 (2024): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v4i3.725

Appendicitis is inflammation of the vermiform appendix caused by a blockage in the lumen of the appendix. Anatomic pathology examination is considered the gold standard in confirming the diagnosis of appendicitis, but this examination not always carried out. Method: in this study used descriptive cross-sectional with the aim of comparing the clinical diagnosis and Pathology Anatomy diagnosis of 80 cases of appendectomy at AN-NISA Tangerang Hospital during the period 2019-2024. This study also aims to look at the incidence of malignancy in appendectomy. The results of the 80 cases carried out showed that 7 cases were malignant, 8 cases of appendicitis tuberculosis, 4 cases of malignancy which were initially clinically diagnosed as non-malignant, and 4 cases of tuberculosis which were initially diagnosed as non-tuberculosis. This study found that age was associated with the incidence of malignancy in the appendix (P<0.05). This study also found that patients aged >40 years had a 1,233 times higher risk of experiencing malignancy in the appendix than patients aged <40 years. Conclusion: In a number of cases, clinically significant impacts were found if Pathology Anatomy examination was not carried out. This study recommends pathology anatomy examination during appendectomy, especially in the age group >40 years.

The Effect Of Telemedicine And Service Quality On Switching Intention Through Patient Satisfaction And Patient Trust In Type C Public Hospitals In Banjarmasin, South Kalimantan Julius Henry; Anita Lie; Christina Esti
Journal Research of Social Science, Economics, and Management Vol. 4 No. 3 (2024): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v4i3.726

The increasingly fierce competition conditions pose its own problems for hospitals, namely how hospitals operate effectively and efficiently in order to survive and develop. The factor that needs attention from the hospital management is the desire of the patient to move to another hospital service or known as switching intention. Therefore, hospital management is required to be able to effectively manage all resources and, especially in the field of technology, so that hospital profitability does not fall. One form of technology utilization that is being widely developed for the health and hospital fields is telemedicine. This study was conducted with the aim of knowing and analyzing effect of telemedicine and service quality towards switching intention with patient satisfaction and patient trust as intervening variables. The method used in this study is a quantitative descriptive research method with a causal approach, with a sample of 335 respondents. Based on research findings, it is proven that there is a positive and significant influence of telemedicine on satisfaction and trust, service quality on inpatient satisfaction and trust, and there is a negative and significant influence of patient satisfaction and trust on switching intention at Class C Private General Hospitals in South Kalimantan. For this reason, it is necessary to increase the use of telemedicine between the hospital through doctors and patients or patients' families so that they can communicate online. Improvement in service quality also needs to be maintained and improved so that this can increase patient satisfaction and trust in the hospital.

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Home Page

OAI Link

Editorial Team

Contact

Reviewer

Google Scholar

Contact Name Zidnal Falah

Contact Email jurnalcomserva@gmail.com

Phone +6285322218207

Journal Mail Official muhammadzidnal31@gmail.com

Editorial Address Jl. Ki Ageng Tapa (Perumahan Pondok Mutiara Gegunungan Blok F9) RT 3, RW Gegunungan, Sumber, Kab. Cirebon, Jawa Barat.

Location Kab. cirebon, Jawa barat INDONESIA

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Contact Name
Zidnal Falah

Contact Email
jurnalcomserva@gmail.com

Phone
+6285322218207

Journal Mail Official
muhammadzidnal31@gmail.com

Editorial Address
Jl. Ki Ageng Tapa (Perumahan Pondok Mutiara Gegunungan Blok F9) RT 3, RW Gegunungan, Sumber, Kab. Cirebon, Jawa Barat.

Location
Kab. cirebon,

Jawa barat

INDONESIA