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Journal of Hospital Administration and Management (JHAM)

jham
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Published by Universitas Awal Bros

ISSN : 27228193 EISSN : 27228193 DOI : https://doi.org/10.54973/jham.v3i2

Core Subject : Health, Science,

Decision Sciences, Operations Research & Management Medicine & Pharmacology Public Health

Focus & Scope Hospital Information and Management System Hospital Administration Occupational Health and Safety Health Education and Promotion Public Health Science Medical records Hospital Accreditation General Management Leadership Human Resource Management Production Management Marketing Management Financial management Information Management Strategy and Operations Management

Arjuna Subject : Profesi Kesehatan - Menejmen Informasi Kesehatan

Articles 7 Documents

Search results for , issue "Vol 3 No 1 (2022): Journal of Hospital Administration and Management (JHAM)" : 7 Documents clear

EVALUASI PELAYANAN AKADEMIK PROGRAM STUDI ADMINISTRASI RUMAH SAKIT BAGI MAHASISWA DI STIKES AWAL BROS PEKANBARU Meilani eka wijaya; Devi Purnamasari
Journal of Hospital Administration and Management (JHAM) Vol 3 No 1 (2022): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

The success of educational institutions is largely determined by the quality of education that can be measured through student satisfaction as customers of educational services. The purpose of this study is to find out how student satisfaction with the academic services of the Hospital Administration study program for students of STIKes Awal Bros Pekanbaru, knowing the factors and variables that must be improved to meet student satisfaction, knowing what factors and variables must be maintained to meet student satisfaction, whether the services received by students are in accordance with what students expect. The research data was obtained using questionnaires as a data-clumping tool. The dimensions used to arrange instruments ar e the dimensions that determine the quality of service consisting of 5 dimensions, namely: 1. Tangible, 2. Reliability, 3. Responsiveness, 4. Assurance, 5. Emphaty. This research sample is 50 active students of the 2017-2021 Class Hospital Administration who were selected using questionnaire techniques. The analysis technique used is descriptive statistics to find out the level of student satisfaction, followed by Importance Performance Analysis (IPA) to find out the level of interest and satisfaction of students.

ANALISIS KUALITAS PELAYANAN KANTOR BPJS BANGKINANG BAGI MASYARAKAT RUMBIO KBUPATEN KAMPAR Ristalia ayu; Shelly Angella
Journal of Hospital Administration and Management (JHAM) Vol 3 No 1 (2022): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

The health social security organizing agency (BPJS) is a public legal entity that serves to organize health insurance programs, social security participants consist of our assistance participants (PBI) consisting of poor and unable families, non-PBI group participants or participants from askes transition and independent participants. BPJS is an institution formed to organize social security programs in Indonesia by Law No. 40 of 2004 on National Social Security and Law No. 24 of 2011 concerning social security organizing agencies. BPJS replaces several social security institutions in Indonesia with BPJS Kesehatan and BPJS Employment. (3). Health Social Security Organizing Agency (BPJS) Regulation No.1 of 2014 concerning the Implementation of Health Insurance mentioned that health insurance is a guarantee in the form of health protection so that participants get health maintenance benefits and protection in meeting basic health needs provided to everyone who has paid dues or dues paid by the government. The purpose of this study is to find out how the quality of bpjs office services bangkinang, know the factors and variables that must be improved and that must be maintained. The data was obtained using questionnaires as a data collection tool. The dimensions used to arrange the instrument are the dimensions that determine the quality of service consisting of 5 dimensions, namely: 1. Tangibel 2. Reliability 3. Responsiveness 4. Assurance 5. Empathy. There were 81 people in rumbio village. The research method used is importance-performance analysis, The purpose of this study is to analyze the quality of bpjs bangkinang office services. The benefit of this research is to be material to realize better bpjs office services. Based on the results of the collection, processing, and analysis of data that has been done there is no top priority, there is low priority, which is maintained and excessive

ANALISIS KUALITAS PELAYANAN KHITAN ANAK PEREMPUAN DI KLINIK DR.WAWAN Andra Fristasya; Agus Salim
Journal of Hospital Administration and Management (JHAM) Vol 3 No 1 (2022): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Satisfaction there is very related to the expected services and the reality of the services that have been provided by The Khitan Anak Perempuan Clinic dr. Wawan. Satisfaction will be fulfilled if the services provided are felt to have been in accordance with the expectations of patients this study aims to find out the picture of patient satisfaction with the services of Khitan Anak Perempuan Clinic dr. Wawan. This type of research is quantitative using questionnaires. The study respondents were patients who received services at Khitan Ank Perempuan Clinic dr. Wawan research results get a total of 50 respondents. The results of the analysis fall into the category of very good or very satisfied. The conclusion of this study is the level of patient satisfaction with the services of The Khitan Anak Perempuan Clinic dr. Wawan.

ANALISIS TINGKAT KUALITAS PELAYANAN BPJS DI PULAU KIJANG KECAMATAN RETEH Lilik Istikhairyah; Wiwik Suryandartiwi
Journal of Hospital Administration and Management (JHAM) Vol 3 No 1 (2022): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

The Social Security Administratiion is a legal entity to administer social security programs to ensure that all people can meet the basic needs of a decent life. The suitability of the fulfillment of expectations and reality for the health services of the Social Security Administering Body is a manifestation of the satisfaction of BPJS participants. This study was conducted with the aim of analyzing the quality of BPJS Health services on Kijang Island, Reteh District. The method used in this research is the IPA (Importance Performance Analysis) method. This research is a descriptive survey research with a quantitative approach. This research was conducted from January to February 2022 at Kijang Island, Reteh sub-district, Indragiri Hilir. Around Jl. Pasar bom and Jl. Indragiri. From the measurement results of the questionnaire assessment, using the IPA (Importance Performance Analysis) analysis method, the dimensions that are in accordance with patient expectations are empathy, assurance, appearance (tangibles) and reliability (reliability). And there are no dimensions that are not in accordance with community expectations. If you look in more detail by looking at the attributes, only 40% of the attributes or 4 out of 10 of the overall attributes that need to be maintained to maintain the quality of BPJS Health Services on Kijang Island, Reteh District. From the Cartesian diagram test, there are no attributes that are in quadrant I. In quadrant II there are 4 attributes, so these four attributes need to be maintained because the service quality attributes is in fact in accordance with community expectations.

ANALISIS KUALITAS PELAKSANAAN PROGRAM VAKSINASI MASSAL COVID-19 TERHADAP PEDAGANG PASAR SENAPELAN KOTA PEKANBARU Nurhayati; T. Mohd. Yoshandi
Journal of Hospital Administration and Management (JHAM) Vol 3 No 1 (2022): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

The level of service quality in the implementation of the vaccination program cannot be assessed from the government's point of view, but must be seen from the community's assessment. Therefore, in formulating strategies and programs for implementing service quality, the government must be oriented to the interests of the community by paying attention to the components of service performance quality. This study aims to analyze the quality of the implementation of the COVID-19 mass vaccination program that has been carried out by the Senapelan Market traders in Pekanbaru City so that in the future the Government can evaluate the quality of the implementation of a better mass vaccination. . The target in this research is Senapelan Market Traders, Pekanbaru City with a total sample of 60 traders to be taken. This study was analyzed using the Importance Performance Analysis (IPA) method which is a quantitative descriptive study and the data was processed using SPSS software. Then the approach in this study uses a normative juridical approach which is supported by an empirical juridical approach. The results of the study found that the friendliness of the officers, clarity of information, initial screening, and privacy/information security had met the quality of mass vaccination service performance that had been perceived by traders at Senapelan Market, while the attributes of wearing uniforms were easily recognizable and had complete equipment. -support tools still do not meet the perception of Senapelan Market Traders.

ANALISIS ATRIBUT KUALITAS PELAYANAN PASIEN DI PUSKESMAS HARAPAN RAYA Rizka Hasan; Abdul Zaky
Journal of Hospital Administration and Management (JHAM) Vol 3 No 1 (2022): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Health services are one of the most important services for the community because health is a very important investment in supporting economic development and has a role in overcoming the occupation. However, the health services provided by the government seem too convoluted, require a long time so that the health services provided tend to be not optimal. Based on the background of the problem above, the writer is interested in conducting research on the Quality of Health Services at the Harapan Raya Health Center. This study aims to integrate the measurement of customer satisfaction using Kano, a model to identify the right priorities for improving the performance of the attribute in question. In addition, this research is also useful for improving the performance of attributes that are included in the weakness category. The research method used is a quantitative approach to the canoe model method. Data collection techniques by distributing questionnaires. The results of this study analyzed the service quality of puskesmas in Harapan Raya based on the dimensions of Tangibles, Reliability, Responsiveness, Assurance, and Empathy. The service attributes that need to be continuously improved are the factors that fall into the Must-be attribute (basic needs) category x5, x12, x8, x13, x14,x18, x19, x21, x23, x24.

ANALISIS KUALITAS PELAYANAN KLINIK ANNISA MEDIKA KOTA PEKANBARU DALAM PENINGKTAN PELAYANAN Sylvi Chairuniza Lubis; Aulia Annisa
Journal of Hospital Administration and Management (JHAM) Vol 3 No 1 (2022): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Satisfaction is closely related to the expected service and the fact that the services provided at the Annisa Medika Clinic are very satisfying. Satisfaction will be fulfilled if the service provided is felt to be in accordance with the patient's expectations. This study aims to determine the description of patient satisfaction with the services of the Annisa Medika Clinic. This type of research is quantitative by using a questionnaire. Research respondents are patients who receive services at the Annisa Medika Clinic. The results of this study obtained a total of 52 respondents. The results of the analysis are included in the category of very good or very satisfied. The purpose of this study was to determine the level of patient satisfaction with services at the Annisa Medika Clinic. Based on the service quality scale, namely direct evidence (tangible), reliability (reliability), responsiveness (responsiveness), assurance (assurance), four (emphaty) is very high, which means that patients are very satisfied with the services provided by the Annisa Medika Clinic.

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Contact Name
Marian Tonis

Contact Email
marian@univawalbros.ac.id

Phone
+6281365229838

Journal Mail Official
jham@univawalbros.ac.id

Editorial Address
Jl. Karya Bakti, Simp. BPG Kulim Pekanbaru

Location
Kota pekanbaru,

Riau

INDONESIA

Abstract

Abstract

Abstract

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Abstract

Abstract

Home Page

OAI Link

Editorial Team

Contact

Reviewer

Google Scholar

Contact Name Marian Tonis

Contact Email marian@univawalbros.ac.id

Phone +6281365229838

Journal Mail Official jham@univawalbros.ac.id

Editorial Address Jl. Karya Bakti, Simp. BPG Kulim Pekanbaru

Location Kota pekanbaru, Riau INDONESIA

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Contact Name
Marian Tonis

Contact Email
marian@univawalbros.ac.id

Phone
+6281365229838

Journal Mail Official
jham@univawalbros.ac.id

Editorial Address
Jl. Karya Bakti, Simp. BPG Kulim Pekanbaru

Location
Kota pekanbaru,

Riau

INDONESIA