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Oktoviano Ghandi
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Logistic and Operation Management Research
Published by Research Synergy Foundation
ISSN : 28303334     EISSN : 28302680     DOI : https://doi.org/10.31098/lomr
Core Subject : Science,
Decision Sciences, Operations Research & Management
Logistic and Operation Management Research (LOMR) is an original journal established for researchers and scholarly-oriented practitioners in the fields of logistics, supply chain, and operation management. The editors and editorial board members sought to provide a professional and peer-reviewed journal providing an international forum for scientific advancement, intellectual exchange, and scholarly communications. The journal publishes quickly-refereed research articles and other scholarly contributions, including reviews and short notes, in an open-access format, making them free to readers around the world.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Strategi dan Menejemen
Articles 56 Documents
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Diagnosing Indonesia's Digital Connectivity Deficit: A Comparative Policy Analysis of the High-Cost and Low-Quality Paradox Muhammad Rafii Naufal
Logistic and Operation Management Research (LOMR) Vol. 5 No. 1 (2026): Logistic and Operation Management Research (LOMR)
Publisher : Research Synergy Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31098/lomr.v5i1.4242

Abstract

Indonesia stands at a critical interlude in its digital transformation. Despite achieving a high internet penetration rate of 79.5%, the nation exhibits a “quality paradox”: consumers pay more for slower, less reliable internet compared to their ASEAN peers. This study employs a qualitative comparative analysis of secondary data, applying a Comparative Market Analysis and a structured Peer-Aspiration Comparative Framework, to examine the structural factors associated with Indonesia’s telecommunications performance deficit. The findings suggest that the lag in internet quality is associated with three interrelated structural conditions: geographic deployment constraints, regulatory spectrum scarcity (particularly the 3.5 GHz band), and an oligopolistic market structure. By benchmarking Indonesia against Vietnam as a developmental peer and South Korea as an aspirational model, this study identifies policy and investment directions for improving Indonesia’s connectivity outcomes. It recommends that the government transition from an infrastructure builder to a market facilitator by reforming spectrum policies and enabling active infrastructure sharing, while telecommunication operators shift investments toward Quality of Experience (QoE). These directions aim to address the structural conditions underlying the digital participation ceiling and support Indonesia’s transition toward meaningful, high-quality connectivity.  
Food Safety Policies Implementation in a Fish Port Complex in the Philippines: Stakeholders’ Perceptions Jesus Briones; Kim Joy L Bueno; Angelita B Jose; Maria Victoria M Fernando; Romeo M Lapaz Jr; Sheryl D Hermoso; Hay Ann Rosario; Raymond T Buzon
Logistic and Operation Management Research (LOMR) Vol. 5 No. 1 (2026): Logistic and Operation Management Research (LOMR)
Publisher : Research Synergy Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31098/lomr.v5i1.4245

Abstract

Ensuring food safety in fish port complexes is vital for public health and the sustainability of the Philippine seafood industry. Anchored in Stakeholder Theory, this study investigated food safety policy implementation in a premier Philippine fish port by evaluating how the alignment of diverse interests determines success. Using a descriptive-comparative and correlational design, the researchers surveyed 383 respondents, including employees, brokers, and buyers. Data were analyzed using frequency and percentage, weighted mean, median, interquartile range, Kruskal-Wallis H, and Spearman’s rank-order correlation. Results revealed a demographic dominated by experienced brokers and daily fish buyers. While storage and handling were perceived as highly implemented, sanitation received the lowest ratings. A significant perceptual gap exists, with internal stakeholders rating hygiene more favorably than external buyers. Although a moderate positive correlation confirmed that active enforcement drives compliance, stakeholders identified high supply costs, infrastructure deficits (specifically clean water access), and peak workloads as primary barriers. To bridge the gap between policy and practice, the study proposes a strategic roadmap focusing on infrastructure retrofitting, digital traceability, and participatory governance through a Food Safety Council. Theoretically, this research advances Stakeholder Theory by demonstrating that alignment is a measurable indicator of policy efficacy. Practically, it provides port authorities with a localized framework to move beyond performative compliance toward a sustainable, high-integrity seafood supply chain.
Evidence-Grounded Hybrid Framework for ISO/IEC 17025 Laboratory Operations Audits: A Neuro-Symbolic Decision-Support Approach Sadam Al Rasyid; Aldi Wiranata; Koredianto Usman; Suryo Adhi Wibowo; Gunadi Hantoro; Marshaniswah Syamsul; Yudha Indah Prihatini
Logistic and Operation Management Research (LOMR) Vol. 5 No. 1 (2026): Logistic and Operation Management Research (LOMR)
Publisher : Research Synergy Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31098/lomr.v5i1.4258

Abstract

The accreditation of testing and calibration laboratories under ISO/IEC 17025:2017 requires systematic mapping of operational evidence to regulatory clauses, a labor-intensive process that depends on subjective auditor interpretation. As critical quality infrastructure nodes in industrial supply chains, accredited laboratories directly influence product safety, environmental monitoring, and service reliability. Although Retrieval-Augmented Generation (RAG) technologies offer partial automation, conventional RAG systems produce extrinsic hallucinations at rates ranging from 17 to 33 percent, creating unacceptable liability risks for compliance governance. This study proposes an Evidence-Grounded Hybrid Intelligence framework that enforces verifiable compliance mapping through a neuro-symbolic architecture. Using a Design Science Research methodology, the framework integrates dual retrieval methods (TF-IDF and SBERT), a verifiable RAG pipeline based on Qwen3-32B with a temperature setting of 0.1, mandatory evidence span extraction and character offset verification, a deterministic rule-based validation engine, and RDF/Turtle provenance export. Benchmarked against a conventional RAG baseline across 847 query-clause pairs derived from 50 purposively sampled Indonesian audit reports, the framework eliminated propagated hallucinations, reducing them from 14 percent to 0 percent (McNemar chi-square = 118.6, p less than 0.001). It increased evidence-grounding precision to 0.94 with an F1 score of 0.91, reduced reviewer correction rates by 37 percent, and achieved 100 percent detection of predefined non-compliance patterns. The framework contributes to laboratory operations management by delivering a scalable compliance decision support architecture that reduces audit cycle effort, standardizes verification processes, mitigates operational risk, and establishes a machine-readable provenance infrastructure for longitudinal quality assurance
Accelerating Assurance Document Processing in Telkom's Project Resolution Management: The Design and Implementation of the Assurance Document Acceleration Program (ADAP) Andang Ashari; Dian Sulistyaningsih; Natasya Prima Oktaviani; Alamandari Faris; Riandi Aditia Darmayana
Logistic and Operation Management Research (LOMR) Vol. 5 No. 1 (2026): Logistic and Operation Management Research (LOMR)
Publisher : Research Synergy Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31098/lomr.v5i1.4262

Abstract

Telkom's partnership business model has generated a buildup of unbilled vendor projects. To address this, Telkom launched Project Resolution Management (PRM) in August 2024 to resolve 8,097 projects worth Rp 3.4 trillion by December 2025. Within PRM, the PSLA unit is responsible for 3,889 maintenance projects requiring 11,667 assurance documents. This research proposes the Assurance Document Acceleration Program (ADAP) as an operational intervention to accelerate document processing without compromising compliance. Fishbone Diagram, Internal Factor Evaluation (IFE), and External Factor Evaluation (EFE) methods were applied to identify root causes, finding inefficient business processes, system dependencies, and high document volume as key issues. ADAP was piloted with 9 of Telkom's highest-billed subsidiaries. Following a socialization phase (May–June 2025), the active piloting phase (July–October 2025) yielded a monthly average of 86 completed projects — a 100% increase from the pre-ADAP baseline of 43 projects per month (January–June 2025). From January to November 2025, PSLA completed 976 projects, of which 516 (52.9%) were completed under ADAP, indicating strong potential to meet the December 2025 target. This research is limited to Telkom's PRM program, specifically the PSLA unit and its assurance document completion process. The practical originality lies in the design and piloting of ADAP within Telkom's PRM context, demonstrating that streamlined documentation practices can double monthly project throughput without compromising compliance. Their combined application in a state-owned telco context offers replicable insights for similar high-volume document backlogs in large organizations.
Smart Contracts for Ethical and Resilient Food Industry Logistics Balaji Gopalan; Vijaya G S; Ravishankar Ulle
Logistic and Operation Management Research (LOMR) Vol. 5 No. 1 (2026): Logistic and Operation Management Research (LOMR)
Publisher : Research Synergy Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31098/lomr.v5i1.4298

Abstract

The integration of smart contracts is transforming logistics and supply chain management (LSCM) by improving transparency, visibility, and accountability. This study examines how automated digital agreements and secure nutritional labeling enhance credibility and safety in the food industry. Using encrypted ledgers and records, smart contracts help address challenges such as counterfeit products, fraudulent labeling, and ethical violations. The study aimed to evaluate smart contracts as a strategic tool for managing information throughout a food product’s lifecycle, with emphasis on sustainability and ethical LSCM practices. A quantitative methodology was used, collecting survey data from 130 urban consumers in India who shop both online and offline. The survey captured consumer views on ethical consumption, organic versus processed foods, eco-friendly packaging, and pricing transparency. Findings show that although smart contracts are still emerging in the food sector, they can address major systemic issues. By defining accountability measures, these contracts can align societal well-being with industrial efficiency. This paper contributes to supply chain management research by highlighting the shift toward distributed information systems and emphasizing the importance of smart contracts in creating a transparent, ethical, and safe food supply chain for modern consumers.
Analyzing Electronic Service Quality in Shopee Using the E-Servqual Method Islan Mutiana Reva; Rizal Ramdan Padmakusumah
Logistic and Operation Management Research (LOMR) Vol. 5 No. 1 (2026): Logistic and Operation Management Research (LOMR)
Publisher : Research Synergy Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31098/lomr.v5i1.4398

Abstract

This study evaluates the electronic service quality of the Shopee e-commerce platform using the e-servqual framework. The increasing use of digital commerce platforms has intensified the need for electronic service quality evaluation. A quantitative descriptive approach was employed involving 100 active Shopee users selected through purposive sampling. Data were collected through an online questionnaire and analyzed using descriptive e-servqual gap analysis and cartesian diagram. The analysis examined the gaps between users’ expectations and perceived service performance across seven dimensions: efficiency, system availability, fulfillment, privacy, responsiveness, compensation, and contact. The findings indicate that all dimensions produced negative gap scores, suggesting that the platform’s service performance has not fully met user expectations. The largest negative gap was identified in the responsiveness dimension (-0.984), followed by system availability (-0.828) and privacy (-0.820). Cartesian analysis revealed that several attributes related to system stability, customer service responsiveness, compensation procedures, and information clarity were positioned in Quadrant I, indicating high importance but relatively low performance. These findings highlight several service attributes that require managerial attention and improvement. The study contributes empirical insights into the application of the e-servqual approach in the Indonesian e-commerce context based on a limited user sample.

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