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International Journal of Management Science and Application
Published by Sultan Publisher
ISSN : -     EISSN : 29632056     DOI : https://doi.org/10.58291/ijmsa
Core Subject : Economy, Science,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance
The aim is to publish empirical research that advances management theory by testing, improving, or augmenting it. All empirical techniques, such as mixed methods, meta-analytical techniques, field, laboratory, and qualitative and quantitative techniques, are welcome. Research should provide significant theoretical and empirical advances, and articles should emphasize how to put these findings into practice. The International Journal of Management Science and Application (IJMSA) publishes manuscripts in a variety of business-related fields, including entrepreneurship, human resource management, leadership, operations management, marketing, and finance.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 5 Documents
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Search results for , issue "Vol. 1 No. 2 (2022): ijmsa" : 5 Documents clear
Effect of Service Quality and Trust on Revisiting Interest toward Customer Satisfaction Lasmi Indaryani; Ririn Wulandari
International Journal of Management Science and Application Vol. 1 No. 2 (2022): ijmsa
Publisher : Sultan Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (281.945 KB) | DOI: 10.58291/ijmsa.v1i2.74

Abstract

The relationship between service providers and customers is an important component of various service businesses, and this study attempts to identify it. Service quality affects patients on return visits. A case study at Bunda Hospital Purwokerto serves as a quantitative methodology for this research, with 351 respondents randomly selected using the PLS-SEM 3.2.9 analysis tool. According to research findings, patient visits are positively influenced by trust and high-quality customer service. To increase patient interest in repeat visits, medical staff and public service quality must build a relationship of trust with patients. Medical services are intangible products with service quality and reliability to generate interest in repeat patient visits. To encourage patients' aspirations to return, medical facilities must increase their psychological confidence in the quality of their services.
Factors Affecting Patient Loyalty Through Intervening Patient Satisfaction at Bunda Hospital Purwokerto I Putu Doddy; Ririn Wulandari
International Journal of Management Science and Application Vol. 1 No. 2 (2022): ijmsa
Publisher : Sultan Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (361.486 KB) | DOI: 10.58291/ijmsa.v1i2.75

Abstract

This paper aims to measure patients' satisfaction and comprehend their assumptions, which are important for hospital management in responding to customers' growing demand for quality healthcare services. This study used a quantitative approach in the form of a survey method. The findings revealed that Bunda Hospital Purwokerto's quality services have a positive effect on outpatient satisfaction. Successful service organizations understand the complexities and multidimensionality of quality. However, they must decide which aspects to compete in and improve, as well as strategically focus their efforts on responding to those customer-driven areas. Improvement in a hospital can be accomplished through a variety of methodologies, philosophies, and tools that focus on other areas of the business.
The Influence of Motivation, Business Capital, Entrepreneurial Knowledge, and Business Networks on Business Success Putri Vavensy; Sarwo Edy Handoyo
International Journal of Management Science and Application Vol. 1 No. 2 (2022): ijmsa
Publisher : Sultan Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58291/ijmsa.v1i2.76

Abstract

Starting a business is not easy. Entrepreneurs face various kinds of difficulties in running their businesses. If difficulties cannot be overcome, it can worsen business performance and can even lead to bankruptcy. Entrepreneurs must be able to build a competitive advantage in their businesses. This can affect the sustainability of its business. Several factors influence business success. This study aims to analyze the effect of motivation, venture capital, entrepreneurial knowledge, and business networks on business success in the food and beverage business in Jakarta, Indonesia. The population of this study is all food and beverage business owners in Jakarta. The sample of this research is 100 food and beverage business owners in Jakarta. The technique of determining the sample using purposive sampling. Data collection was carried out using a google form questionnaire which was distributed online. Data were analyzed using the SmartPLS 3.0 application. The results of the study found that motivation, business capital, entrepreneurial knowledge, and business networks have a positive effect on business success. The results of this study are expected to contribute to the development of entrepreneurship and can provide input for entrepreneurs to achieve business success.
An Integrative Framework of Job Performance Within Cooperative Organisation in Tanggerang Indonesia Adrial Adrial; Juhary Ali
International Journal of Management Science and Application Vol. 1 No. 2 (2022): ijmsa
Publisher : Sultan Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58291/ijmsa.v1i2.79

Abstract

In the era of globalization, following several Covid-19 outbreaks, the industry is phasing out its mat recall from this plague. For this study, the author sent a questionnaire to a maximum of 206 participants to be analyzed using SEM-PLS methodologies (processing procedures). Based on the outcomes of the information gathered, excellent habits improve employee motivation, performance, and job happiness. Results from testing indicate that if the parts that have already been discussed have significant repercussions to advance the industry, management should make it mandatory for employees to stick four parts of the employee's name on a stick so that the industry can advance through good. This research has limitations because of its narrow focus on the variables of cultural organization, motivation at work, performance at work, and employee happiness. In light of this, it is hoped that future studies would concentrate on a broader range of section variables, rather than focusing just on the already-explained portions. It is anticipated that you will organize or provide proposals for your future research project.
The Effect of Covid-19 on Increasing E-Commerce Sales in Various Fields Taufik Hidayat; Yasep Azzery
International Journal of Management Science and Application Vol. 1 No. 2 (2022): ijmsa
Publisher : Sultan Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58291/ijmsa.v1i2.125

Abstract

The Covid-19 pandemic forced the government to implement activity restriction obligations starting in March 2020. Even though Covid-19 paralysed physical activity, on the other hand, this has also made online sales increase sharply. According to the report "Big Data Review of the Impact of Covid-19 2020" compiled by the Central Statistics Agency (BPS), online sales during this pandemic actually jumped sharply when compared to sales in January 2020. In March 2020, online sales jumped 320 % of total online sales at the beginning of the year. The spikes are getting sharper, April 2020 online sales recorded an increase of 480% from January 2020.

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