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The Eastasouth Journal of Information System and Computer Science
Published by Eastasouth Institute
ISSN : 30266041     EISSN : 3025566X     DOI : https://doi.org/10.58812/esiscs
Core Subject : Science,
Computer Science & IT
ESISCS - The Eastasouth Journal of Information System and Computer Science is a peer-reviewed journal and open access three times a year (April, August, December) published by Eastasouth Institute. ESISCS aims to publish articles in the field of Enterprise systems and applications, Database management systems, Decision support systems, Knowledge management systems, E-commerce and e-business systems, Business intelligence and analytics, Information system security and privacy, Human-computer interaction, Algorithms and data structures, Artificial intelligence and machine learning, Computer vision and image processing, Computer networks and communications, Distributed and parallel computing, Software engineering and development, Information retrieval and web mining, Cloud computing and big data. ESISCS accepts manuscripts of both quantitative and qualitative research. ESISCS publishes papers: 1) review papers, 2) basic research papers, and 3) case study papers. ESISCS has been indexed in, Crossref, and others indexing. All submissions should be formatted in accordance with ESISCS template and through Open Journal System (OJS) only.
Arjuna Subject : Ilmu Komputer (semua kategori) - Sistem Informasi
Articles 6 Documents
 1 
Search results for , issue "Vol. 2 No. 01 (2024): The Eastasouth Journal of Information System and Computer Science (ESISCS)" : 6 Documents clear
The Impact of Mobile Payment Systems and User Interface Design on Customer Adoption and Transaction Volume in E-commerce Companies in Jakarta Judijanto, Loso; Wardhani, Diky
The Eastasouth Journal of Information System and Computer Science Vol. 2 No. 01 (2024): The Eastasouth Journal of Information System and Computer Science (ESISCS)
Publisher : Eastasouth Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/esiscs.v2i01.321

Abstract

This study investigates the impact of mobile payment systems and user interface design on customer adoption and transaction volume in e-commerce companies in Jakarta. Utilizing a quantitative approach, data were collected from 140 respondents and analyzed using Structural Equation Modeling-Partial Least Squares (SEM-PLS 3). The findings indicate that both mobile payment systems and user interface design significantly and positively influence customer adoption. Additionally, customer adoption was found to have a positive impact on transaction volume. The study highlights the critical role of efficient mobile payment solutions and intuitive user interface designs in enhancing consumer engagement and transaction outcomes. These insights provide valuable guidance for e-commerce businesses in Jakarta, emphasizing the need to optimize technological and design elements to improve competitive advantage and drive business growth.
A Bibliometric Review of Knowledge Management Systems in Organizational Learning and Innovation Judijanto, Loso; Berliani, Teti; Aidhi, Akhmad Al
The Eastasouth Journal of Information System and Computer Science Vol. 2 No. 01 (2024): The Eastasouth Journal of Information System and Computer Science (ESISCS)
Publisher : Eastasouth Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/esiscs.v2i01.322

Abstract

This study employs a bibliometric analysis to explore the evolution of research themes within the field of organizational learning and innovation from 2006 to 2014. Utilizing VOSviewer for network visualization, the research identifies key thematic shifts over time, tracing the trajectory from foundational aspects such as information technology and tacit knowledge to more complex constructs like organizational innovation and leadership. The analysis reveals a gradual shift towards integrating technology with organizational capabilities, highlighting how evolving technologies influence learning environments and innovation processes. Practical implications are discussed, suggesting ways organizations can adapt to these trends to enhance knowledge management and innovation. Theoretical contributions are also noted, emphasizing the study’s role in enriching the understanding of the dynamic interplay between organizational knowledge processes and innovation. Limitations of the bibliometric method and the potential subjectivity of visual data interpretation are acknowledged, setting the stage for future research to build upon these foundational findings.
Bibliometric Insights into the Development of Real-Time Business Intelligence Systems Judijanto, Loso
The Eastasouth Journal of Information System and Computer Science Vol. 2 No. 01 (2024): The Eastasouth Journal of Information System and Computer Science (ESISCS)
Publisher : Eastasouth Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/esiscs.v2i01.323

Abstract

This study presents a comprehensive bibliometric analysis of the literature on real-time business intelligence systems, spanning publications from 1993 to 2024. The research aims to map the evolution of key themes, identify influential authors and articles, and highlight emerging trends in the field. Utilizing data from Google Scholar Database, the analysis reveals a significant focus on big data analytics, machine learning, and cloud computing as critical components of modern BI systems. The study offers practical insights for organizations looking to enhance decision-making processes through real-time data processing and analytics. It also contributes theoretically by elucidating the development of business intelligence research, identifying gaps, and suggesting future research directions. Despite its contributions, the study acknowledges limitations related to data scope and methodology, underscoring the need for further exploration to deepen understanding in this rapidly evolving field.
The Impact of Website Usability and Mobile Optimization on Customer Satisfaction and Sales Conversion Rates in E-commerce Businesses in Indonesia Nawir, Fadliyani; Hendrawan, Satya Arisena
The Eastasouth Journal of Information System and Computer Science Vol. 2 No. 01 (2024): The Eastasouth Journal of Information System and Computer Science (ESISCS)
Publisher : Eastasouth Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/esiscs.v2i01.324

Abstract

This study investigates the impact of website usability and mobile optimization on customer satisfaction and sales conversion rates in e-commerce businesses in Indonesia. Utilizing a quantitative approach, data were collected from 170 respondents using a Likert scale ranging from 1 to 5. The analysis was conducted using Structural Equation Modeling-Partial Least Squares (SEM-PLS 3). The results indicate that all hypothesized relationships are positive and significant. Specifically, improvements in website usability and mobile optimization significantly enhance customer satisfaction, which in turn positively influences the sales conversion rate. The findings underscore the critical importance of optimizing website usability and mobile interfaces to boost customer satisfaction and drive higher sales conversions in the competitive e-commerce landscape of Indonesia.
Building Trust and Transparency: Leveraging Quarterly Business Reviews to Drive 4-Nines Availability and Proactive Customer Support Natti, Murali
The Eastasouth Journal of Information System and Computer Science Vol. 2 No. 01 (2024): The Eastasouth Journal of Information System and Computer Science (ESISCS)
Publisher : Eastasouth Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/esiscs.v2i01.448

Abstract

In the digital age, customers have heightened expectations for both service availability and support, making it crucial for businesses to provide consistent uptime and quality service. Building long-term partnerships depends on fostering trust, transparency, and accountability with clients. Quarterly Business Reviews (QBRs) are one of the most effective strategies to meet these expectations. These structured meetings allow service providers to share performance insights, discuss improvements, and outline future initiatives, ensuring customers feel confident in the reliability of the service they receive. This approach helps reinforce relationships, demonstrating a business’s commitment to service excellence. This white paper explores how QBRs can be leveraged to achieve 4-nines availability (99.99%), proactive support, and enhanced customer satisfaction. By using QBRs, companies can deepen customer engagement, showcase accountability through Root Cause Analysis (RCA) of service incidents, and highlight ongoing service improvements. The paper details the key components of a successful QBR strategy, emphasizing the importance of high availability, proactive customer support, and continuous improvement in fostering stronger customer relationships and achieving mutual business success.
Mastering System Resilience: Building Robust Software with Break-Point Testing Ramdoss, Vasudevan Senathi
The Eastasouth Journal of Information System and Computer Science Vol. 2 No. 01 (2024): The Eastasouth Journal of Information System and Computer Science (ESISCS)
Publisher : Eastasouth Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/esiscs.v2i01.461

Abstract

Modern digital environments require software systems to efficiently manage high traffic loads and stress conditions. Through break-point testing which is dedicated performance testing you can find out the highest load your system can manage before experiencing failure or performance decline. This tutorial focuses on break-point testing with Apache JMeter which stands as an open-source performance testing application that is extensively adopted. The guide explains how to establish tests, adjust JMeter settings for precision and construct practical testing models. The guide will teach you how to identify system bottlenecks and analyze test results while optimizing performance. You will possess a definitive plan to maintain your software's reliability and scalability when exposed to stress.

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