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Cantaka: Jurnal Ilmu Ekonomi dan Manajemen
Published by PT Alahyan Publisher Sukabumi
ISSN : -     EISSN : 30251974     DOI : https://doi.org/10.61492/cantaka.v1i1
Core Subject : Economy, Social,
Economics, Econometrics & Finance Social Sciences
Cantaka: Jurnal Ilmu Ekonomi dan Manajemen (ISSN: 3025-1974) adalah jurnal yang dikelola dan diterbitkan sebanyak dua kali dalam setahun (Juni dan Desember) oleh PT Alahyan Publisher Sukabumi sejak tahun 2023, yang bertujuan untuk memfasilitasi pemahaman yang lebih baik tentang ilmu ekonomi dan ilmu manajemen berbasis penelitian di kalangan akademisi dan peneliti. Cantaka: Jurnal Ilmu Ekonomi dan Manajemen berfokus pada penelitian dan tinjauan penelitian terkait ilmu ekonomi dan ilmu manajemen yang dilakukan dengan menggunakan kajian empiris, teoritis, dan literature review dibidang ilmu ekonomi dan ilmu manajemen. Cantaka: Jurnal Ilmu Ekonomi dan Manajemen berfokus terkait berbagai tema, topik dan aspek ekonomi dan manajemen.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 2 Documents
 1 
Search results for , issue "Vol. 4 No. 1 (2026): Juni" : 2 Documents clear
Perencanaan Strategis Camat untuk Meningkatkan Kualitas Pelayanan Kantor Kecamatan Cibeber Cianjur Publik Rachmat, Rachmat; Yuliawati, Neli; Herawati, Rani
Cantaka: Jurnal Ilmu Ekonomi dan Manajemen Vol. 4 No. 1 (2026): Juni
Publisher : PT. Alahyan Publisher Sukabumi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61492/cantaka.v4i1.481

Abstract

This study aims to analyze the influence of strategic planning and sub-district leadership on the quality of public services at the Cibeber Sub-district Office, Cianjur Regency. A quantitative approach with an explanatory research design was employed. The unit of analysis is the community as service users, with samples selected using purposive sampling. Data were analyzed using SEM-PLS to examine the relationships among variables.The results indicate that the sub-district head’s strategic planning has a positive and significant effect on public service quality, with an effect size of 0.557. Leadership also shows a positive and significant effect, with a contribution of 0.414. Collectively, both variables explain a substantial portion of the variation in public service quality, highlighting the critical role of managerial and leadership factors in improving services. These findings confirm that public service quality can be enhanced through well-structured planning and effective leadership in managing public officials. Therefore, strengthening strategic planning capacity and leadership at the sub-district level is essential to achieving more optimal, responsive, and citizen-oriented public services.
Pengaruh Customer Experience dan Service Quality Terhadap Customer Loyalty Dengan Customer Satisfaction Sebagai Variabel Intervening: (Studi Kasus pada Semula Coffee) Wulandari, Putri; Indiworo, Hawik Ervina; Puspitasari, Ratih Hesty Utami
Cantaka: Jurnal Ilmu Ekonomi dan Manajemen Vol. 4 No. 1 (2026): Juni
Publisher : PT. Alahyan Publisher Sukabumi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61492/cantaka.v4i1.483

Abstract

This study aims to analyze the influence of customer experience and service quality on customer loyalty, with customer satisfaction as an intervening variable among Semula Coffee customers. This study employs a quantitative approach using a survey method by distributing questionnaires to Semula Coffee customers. The data analysis technique used is Structural Equation Modeling (SEM) based on Partial Least Square (PLS) with the assistance of the SmartPLS application. The results show that customer experience has a positive effect on customer loyalty and customer satisfaction. Service quality does not have a direct effect on customer loyalty, but it has a positive effect on customer satisfaction. Furthermore, customer satisfaction has a positive effect on customer loyalty and mediates the relationship between customer experience, service quality, and customer loyalty. These findings indicate that customer experience and service quality play an important role in increasing customer satisfaction, which ultimately strengthens customer loyalty.

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