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Journal Integration of Management Studies
Published by Integrasi Sains Media
ISSN : 2988389X     EISSN : 2988389X     DOI : 10.58229/jims
Core Subject : Science,
Decision Sciences, Operations Research & Management
Journal Integration of Management Studies (JIMS) is an academic journal in the field of business published by Integrasi Sains Media, Indonesia. This journal intends to foster and stimulate the exchange of scholarly thought on applied business research issues among professionals and academics worldwide. JIMS welcomes articles in all areas of science management, both applied and theoretical. Theoretical articles must link theory and essential and exciting management applications. This journal is an open-access journal that can be of essential reading for academic researchers and business professionals. Articles may include but are not limited to: 1. marketing management 2. finance management 3. human resources management 4. strategic management 5. tourism management 6. entrepreneurship 7. operational management.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Strategi dan Menejemen
Articles 14 Documents
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Search results for , issue "Vol. 3 No. 1 (2025)" : 14 Documents clear
Supplier Development and Performance of State Agencies in the Ministry of Education in Kenya Nthusi, Jeremiah Kiio; Ismail, Noor; Thogori, Miriam; Ndeto, Charles K.
Journal Integration of Management Studies Vol. 3 No. 1 (2025)
Publisher : Integrasi Sains Media

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58229/jims.v3i1.270

Abstract

State agencies under the Ministry of Education play a pivotal role in delivering effective educational services, which are essential for a country’s economic development and citizens' quality of life. However, persistent poor performance in service delivery among these agencies has been reported. This study investigated the impact of supplier development on the performance of state agencies in Kenya’s Ministry of Education, guided by the Social Exchange Theory. Employing a descriptive-correlational research design, the study targeted 3,678 staff across eight state agencies under the Ministry, selecting a sample of 212 respondents using Nassiuma's Formula and purposive stratified sampling. Primary data was collected using structured questionnaires, and the analysis involved descriptive and inferential statistical methods for quantitative data, while thematic analysis was used for qualitative insights. The findings revealed inadequate implementation of supplier development practices in the state agencies, contributing to suboptimal performance in service delivery, cost efficiency, and customer satisfaction. The study concluded that supplier development significantly influences the performance of state agencies. Recommendations include prioritizing supplier development initiatives, such as capacity building and training, to align supplier capabilities with agency needs for improved service delivery.
Integrating ESG Principles in Financing Practices at Clove Bank: A Literature Review Nusantara, Tariska Rosseliny; Rahadi, Raden Aswin
Journal Integration of Management Studies Vol. 3 No. 1 (2025)
Publisher : Integrasi Sains Media

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58229/jims.v3i1.271

Abstract

Globally important with consequences spanning boundaries is the problem of climate change. This is why the United Nations Framework Convention on Climate Change (UNFCCC) arranged the Paris Agreement in 2015, so establishing a worldwide framework meant to slow down and control climate change. Signing the Paris Agreement in 2016, Indonesia made a significant progress in its dedication to climate change problems. Indonesia made an increased Nationally Determined Contribution (NDC) under the Paris Agreement, and long-term plans underline a diverse approach meant to be towards significant climate action. As part of Indonesia's transition efforts, financial institutions are considered to have a major impact on the creation of a Net Zero Emission Indonesia by 2060, which in practice requires significant financial support. As a result, Otoritas Jasa Keuangan (OJK), the regulator of financial institutions in Indonesia, has mandated the adoption of sustainable financing practices across financial institutions. This study focuses on Clove Bank, Indonesia’s largest transactional bank, which holds significant influence in the nation’s economic landscape. This research aims to derive a conceptual framework that can be used to asses Clove Bank’s sustainable financing practices, leveraging its unique position to contribute to Indonesia’s climate change goals. A structured literature review was conducted to identify key aspects critical to the implementation of sustainable financing. The findings underscore the need to evaluate both internal capabilities and the supporting external environment. The results not only establish a comprehensive framework for Clove Bank but also offer a foundation for broader applications across the financial sector. The uniqueness of this study is that there are still few studies on the implementation of sustainable finance in Indonesia, so this study can fill the gap. For future research could explore additional dimensions or case studies to further enhance sustainable finance implementation strategies. Keywords: ESG, Sustainable Financing, Green Financing, Indonesian Bank, Sustainable Framework
Improving Customer Service Performance Using PPT and SECI: A Literature Review of Bluegreen Bank Case Sekartaji, Benedicta Anggit; Sushandoyo, Dedy
Journal Integration of Management Studies Vol. 3 No. 1 (2025)
Publisher : Integrasi Sains Media

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58229/jims.v3i1.282

Abstract

Customer service is crucial in the banking industry, directly impacting customer satisfaction, trust, and overall business performance. However, many financial institutions face challenges in managing knowledge effectively, leading to inconsistent service quality, operational inefficiencies, and regulatory compliance risks. This study examines the role of Knowledge Management (KM) in enhancing customer service performance, with a specific focus on the People, Process, and Technology (PPT) framework and the SECI Model (Socialization, Externalization, Combination, and Internalization). Through a systematic literature review (SLR), this study synthesizes insights from academic research on KM implementation in banking customer service, identifying key benefits, challenges, and best practices. The findings reveal that effective KM adoption significantly improves service accuracy, reduces response times, and enhances customer engagement by ensuring service representatives have instant access to structured knowledge repositories. Furthermore, KM facilitates regulatory compliance and data security by providing automated updates on financial policies, fraud prevention measures, and data protection standards. However, barriers such as employee resistance, fragmented knowledge systems, and outdated IT infrastructure hinder the implementation of KM frameworks in banking institutions. To address these challenges, this study recommends integrating AI-driven KM platforms, standardizing knowledge-sharing practices across branches, and fostering a knowledge-sharing culture through training and incentives. Banks can leverage structured KM frameworks to enhance operational efficiency, build long-term customer loyalty, and strengthen their position in an increasingly digitalized financial landscape. Future research should explore the role of AI and emerging technologies in optimizing KM practices for customer service excellence.
Strategic Management Practices and Organizational Performance of Business Process Outsourcing Companies in Nairobi County, Kenya Ndiritu, Doris; Abel, Anyieni
Journal Integration of Management Studies Vol. 3 No. 1 (2025)
Publisher : Integrasi Sains Media

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58229/jims.v3i1.290

Abstract

The study examines the impact of strategic management practices on the performance of Business Process Outsourcing (BPO) companies in Nairobi County, Kenya. This research was driven by the declining performance and growth of BPOs despite increasing demand for outsourced services from local and international corporations. A descriptive research design targeted 1,257 employees from 118 BPO companies. A sample of 113 respondents was selected using a stratified random sampling technique. Data was collected through a structured questionnaire and analyzed using descriptive and inferential statistics. The findings indicate that strategic leadership, strategic planning, resource mobilization, and strategic culture alignment are crucial in enhancing BPO performance. However, most surveyed firms had not effectively implemented these strategic management practices, leading to suboptimal performance. Among these practices, strategic leadership had the most significant impact, followed by strategic culture alignment, resource mobilization, and strategic planning. From a practical standpoint, the study highlights the critical role of BPOs in economic growth and employment generation. Their underperformance poses a risk to job security and government revenue. To address this challenge, BPO managers should proactively integrate strategic management practices to improve adaptability to external changes and enhance long-term sustainability. This study provides valuable insights for policymakers and business leaders, emphasizing the need for a strong strategic management framework to boost BPO sector performance. Future research could explore additional factors influencing BPO success in emerging economies.
Comparison Of Steroid-Resistant Nephrotic Syndrome Therapy In Children Using Alkylating Agents, Calcineurin Inhibitors, And Monoclonal Antibodies: A Cost-effective Perspective Widiasta, Ahmedz; Rahadi, Raden Aswin; Bagaskara, Danang Pangestu Gusti; Rachmadi, Dedi; Hilmanto, Dany
Journal Integration of Management Studies Vol. 3 No. 1 (2025)
Publisher : Integrasi Sains Media

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58229/jims.v3i1.293

Abstract

Chronic kidney disease (CKD) poses significant medical and economic challenges, particularly in pediatric patients, with steroid-resistant nephrotic syndrome (SRNS) being a major contributor. Despite the financial support provided by Indonesia’s BPJS health insurance system, the rising prevalence of SRNS necessitates a reassessment of treatment strategies. This study retrospectively analyzed pediatric SRNS cases at Hasan Sadikin General Hospital, Bandung, from 2010 to 2019, focusing on the effectiveness and cost-efficiency of different treatment regimens, including calcineurin inhibitors (CNIs) and cyclophosphamide (CPA). Among 2,590 SRNS cases, CPA achieved a remission rate of 48.75%, whereas CNIs demonstrated superior efficacy, with tacrolimus (96.87%) and cyclosporine A (75.61%) achieving significantly higher remission rates in 2018–2019. Although CNIs incurred higher initial costs, they were more cost-effective in the long term. Rituximab (RTX) emerged as a promising alternative, with a 90% remission rate, offering potential savings by reducing disease progression and preventing more expensive treatments associated with advanced CKD. These findings highlight the necessity for a strategic shift in SRNS treatment protocols, emphasizing not only immediate costs but also long-term health outcomes and financial sustainability. Integrating RTX into standard treatment guidelines could enhance patient prognosis while optimizing healthcare expenditures. However, further research is needed to evaluate the long-term health impacts, expand the demographic scope, and refine cost-effectiveness analyses. A comprehensive approach to SRNS management, prioritizing both clinical efficacy and economic viability, is crucial to improving pediatric CKD outcomes and ensuring the sustainability of national healthcare resources.
The Green Bonds Issuance Role In Reducing Carbon Emission: Evidence From ASEAN Robert Chowiendo; Yunieta Anny Nainggolan; Isrochmani Murtaqi
Journal Integration of Management Studies Vol. 3 No. 1 (2025)
Publisher : Integrasi Sains Media

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58229/jims.v3i1.310

Abstract

The global initiative to reduce carbon emissions has accelerated in line with the Paris Agreement’s target to limit global warming to below 2°C. Yet, transitioning to a low-carbon economy remains financially challenging, with limited funding channels for decarbonization. Green bonds have emerged as a key financing mechanism, mobilizing capital toward clean energy, energy efficiency, and environmentally sustainable projects. This study offers novel empirical evidence on the role of green bonds in mitigating carbon emissions within ASEAN—an economically dynamic yet fossil fuel-dependent region with substantial greenhouse gas outputs. Leveraging panel data from 2019 to 2023 across publicly listed firms in ASEAN countries, this research applies multiple regression analysis to examine the effects of Green Bonds (GB), Firm Size (FS), and Gross Domestic Product (GDP) on Carbon Emissions (CE). The findings reveal a statistically significant negative relationship between green bond issuance and carbon emissions, indicating that increased green bond financing contributes to emission reductions. Firm size is also found to influence emissions negatively, whereas GDP has no statistically significant impact. The study provides practical insights for policymakers and investors by highlighting the effectiveness of green bonds as a sustainable financing tool in the ASEAN context.
Unveiling the Impact of Green Financing and Sustainability Reporting on Indonesian Banks: Two-Fold Analysis using Tobins’Q and RoRWA Marlene; Nainggolan, Yunieta Anny
Journal Integration of Management Studies Vol. 3 No. 1 (2025)
Publisher : Integrasi Sains Media

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58229/jims.v3i1.320

Abstract

The primary objective of this research is to investigate the two-fold impacts of portfolio Green Financing (GF) and GRI-based Sustainability Reporting Disclosure (SRD) on the financial performance of Indonesian banks. At the focal points of the country’s sustainability transition, banks play a catalytical role in directing capital between environment protection, climate risk policy, societal impact, industry adaptation, and long-term financial resilience. Using a panel data set of 44 IDX-listed commercial banks from 2021-2023, the research applies a dual-lens empirical framework: Tobin’s Q to measure market perception and Return on Risk Weighted Assets (RoRWA) to capture internal regulatory-aligned profitability. The result reveals that Green Finance and Sustainability Reporting Disclosure consistently improved RoRWA, confirming the strategic financial merit of green lending. Nonetheless, Tobin’s Q revealed that GF does not have a substantial effect, suggesting that the market may undervalue banks' sustainable business initiatives. SRD initially demonstrates significance but loses its explanatory power when the full model is introduced, indicating immaturity and narrative-heavy disclosure, which lack integrated rigorous financial materiality. Research emphasizes the importance of aligning SRD transparency and GF execution to accelerate new taxonomy-based reporting, develop RoRWA-linked ESG metrics, and explore potential macro and micro-prudential incentives. This research provides policy and managerial insight to support the scalability of green finance and credible sustainability reporting in Indonesia and other emerging markets.
Investment Feasibility Analysis for Sustainable Capacity Expansion of Aircraft MRO in Indonesia Davirza, Puri Alodia; Nainggolan, Yunieta Anny
Journal Integration of Management Studies Vol. 3 No. 1 (2025)
Publisher : Integrasi Sains Media

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58229/jims.v3i1.323

Abstract

According to global market outlooks, the aviation industry is expected to demand 43,975 new aircraft between 2024 until 2043, which will significantly increase the need for Maintenance, Repair, and Overhaul (MRO) services. As the leading MRO provider in Indonesia, Aeroantara Technic is well positioned to capture this growth. However, it faces internal challenges due to its prolonged negative equity position. This study assesses the investment feasibility of an investor to develop a new wide body aircraft hangar with two to four additional slots that would be operated by Aeroantara Technic under an Operation Management (OM) scheme. The analysis is approached from two perspectives. First, whether the project is financially viable for the investor since without a feasible investment return, Aeroantara Technic would not be able to lease the hangar. Second, if the project is indeed feasible, the study estimates the potential benefit that Aeroantara Technic could gain from operating the hangar under this arrangement. The analysis integrates financial data projections using discounted cash flow modelling, supported by publicly available data inputs from industry and internal insights utilized to build credible assumptions and enhance the realism of projections. The results indicate a robust return on investment with a positive NPV of USD 19.2 million, an IRR of 14.2%, and payback period 10.6 years, confirming adequate profitability and feasibility. To further account of uncertainties, a sensitivity analysis using Monte Carlo simulation is conducted, strengthening the confidence in the project decision under varying risk scenarios. Align with international aviation sustainability goals (ICAO’s CORSIA and IATA’s Fly Net Zero), Aeroantara Technic could incorporating ESG aspects that may unlock green financing, government incentive, and customer preference for sustainable MROs. In conclusion, expanding Aeroantara Technic’s capacity for aircraft maintenance through a new hangar represents a financially sound strategic move aligned with the industry growth forecasts.
The Gig Economy and Young Graduates' Career Preferences: Between Freelancing and the Entrepreneurial Mindset Perdana, Yoga; Syahrul, Alfattory Rheza; Sudono, Agus; Kurnia, Dede; Susanto, Eko
Journal Integration of Management Studies Vol. 3 No. 1 (2025)
Publisher : Integrasi Sains Media

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58229/jims.v3i1.325

Abstract

The expansion of the gig economy has introduced freelancing as a compelling career path for university graduates seeking autonomy, flexibility, and value-aligned work. However, the transition from traditional employment aspirations to freelance entrepreneurship is shaped by complex psychological and social mechanisms that remain underexplored. This study develops and tests a structural model of freelance entrepreneurial intention by integrating the Theory of Planned Behavior (TPB) with entrepreneurial identity and self-efficacy. Data were collected from 254 university graduates and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results demonstrate that attitude toward freelancing, subjective norms, and perceived behavioral control significantly influence the development of entrepreneurial identity. Entrepreneurial identity, in turn, strongly predicts the intention to pursue freelance work. While perceived behavioral control also directly affects intention, self-efficacy shows limited influence, suggesting that role internalization and social validation are more critical than confidence alone. Interestingly, subjective norms affect intention indirectly through identity rather than directly. This study contributes to entrepreneurship research by highlighting identity as a key mediating mechanism within non-traditional entrepreneurial pathways. The findings have practical implications for universities, policy-makers, and platform providers aiming to support sustainable freelance careers. Interventions emphasizing identity development—alongside skills and opportunity access—may better equip graduates to navigate the uncertainties of gig-based self-employment.
Credit Risk And Internal Factors Affecting Profitability: Evidence From Indonesian Banks Ardelia, Rahmadina; Rahadi, Raden Aswin
Journal Integration of Management Studies Vol. 3 No. 1 (2025)
Publisher : Integrasi Sains Media

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58229/jims.v3i1.326

Abstract

This study aims to analyse the effect of credit risk and internal bank factors on profitability in the Indonesian banking sector, focusing on institutions categorised under KBMI (Kelompok Bank berdasarkan Modal Inti) Groups 3 and 4, which are considered systemically important due to their large core capital. The research covers 2019–2023 and utilises a panel dataset comprising 13 banks, yielding 65 firm-year observations. Profitability is measured using Return on Assets (ROA) and Return on Equity (ROE) as dependent variables. The independent variables include Non-Performing Loans (NPL), Capital Adequacy Ratio (CAR), Liquidity, and Bank Size. Panel data regression was conducted using EViews 12. In the ROA model, Liquidity (β = 0.026, p = 0.0198) and Bank Size (β = 0.058, p = 0.0354) significantly influence profitability, whereas NPL and CAR do not. In the ROE model, only Bank Size (β = 0.464, p < 0.001) has a statistically significant positive impact. Other variables remain insignificant. The findings underscore the importance of scale in driving profitability for major banks. Bank managers should focus on strategic growth and liquidity management, while regulators may reassess the weight of NPL and CAR in evaluating bank performance within this group. This study enriches the literature by providing updated empirical evidence on the determinants of profitability in large Indonesian banks and highlights the relative influence of internal bank attributes in a post-pandemic financial landscape.

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