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Amal C. Sjaaf
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Jurnal ARSI : Administrasi Rumah Sakit Indonesia
Published by Universitas Indonesia
ISSN : 24069108     EISSN : 2476986X     DOI : https://doi.org/10.7454/arsi
Core Subject : Health, Science, Social,
Decision Sciences, Operations Research & Management Public Health Social Sciences
Jurnal ARSI (Administrasi Rumah Sakit Indonesia) was initiated by the Center for Health Administration and Policy Studies (CHAMPS) Faculty of Public Health, University of Indonesia (FKM UI) and is currently managed by the Department of Health Administration and Policy, Faculty of Public Health, University Indonesia . Jurnal ARSI (Administrasi Rumah Sakit Indonesia) was published with the Indonesian Hospital Association (PERSI) and the FKM UI Hospital Management Association (IKAMARS). Jurnal ARSI (Administrasi Rumah Sakit Indonesia) is a peer-reviewed journal that focuses on service administration and management in hospitals in Indonesia. The articles or scientific manuscripts published in the Jurnal ARSI (Administrasi Rumah Sakit Indonesia) include original research, case studies, and reviews supporting corporate governance, clinical governance, or both (bridging). This journal is published electronically, featuring articles in either Bahasa or English. Printed versions are produced only by request. This journal also provides direct open access to its content with the principle that research publications are freely available to the public for broad benefit.
Arjuna Subject : Umum - Umum
Articles 5 Documents
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Search results for , issue "Vol. 8, No. 1" : 5 Documents clear
STRATEGI STP DAN 4P PADA MARKETING PRODUK LAYANAN RAWAT JALAN DI RUMAH SAKIT SULTAN IMANUDDIN PANGKALAN BUN DI ERA PANDEMI COVID-19 Sari, Noormaya
Jurnal ARSI : Administrasi Rumah Sakit Indonesia Vol. 8, No. 1
Publisher : UI Scholars Hub

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Abstract

The COVID-19 pandemic has had a wide impact on the marketing of hospital product and services. The purpose of this study is to analyze about outpatient services at Sultan Imanuddin Pangkalan Bun Hospital (RSSI) and determine what marketing strategies are suitable in marketing hospital service products during the COVID-19 pandemic. Methods : This study is a mixed method, descriptive research which combined with a qualitative approach. Results : based on the STP strategy, RSSI used demographic, geographic, biographic and behavioral segmentation. Targeting is done based on area and insurance membership. RSSI is positioned as General Hospital, despite handling Covid patients, non Covid services are still maintained. Based on the 4 P concepts (product, price, place and promotion) that had been carried out is quite good. Conclusions : The STP and 4 P strategies at RSSI is good enough. However, further socialization is needed to the public regarding the separation of locations for Covid and non Covid services, as well as the implementation of well executed health protocols, in the hope of that it can reduce people’s fears of coming for treatment.
ANALISA KETERLAMBATAN PROSES PELAYANAN UNIT LAUNDRY DI RUMAH SAKIT BALIMED KARANGASEM Wirama, I Putu
Jurnal ARSI : Administrasi Rumah Sakit Indonesia Vol. 8, No. 1
Publisher : UI Scholars Hub

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Abstract

Laundry units in hospitals have an essential role in breaking the transmission chain of infection to staff and patients, especially during the COVID-19 pandemic. From the observation of the management team, the laundry service at BaliMed Karangasem Hospital needs to be revised. It can be seen from the timely provision of linen and incidents of lost linen, even though interventions have been carried out. Management has yet to realize the process in the laundry unit that depends on the machine, so the machine maintenance process has not been carried out correctly and on schedule. In addition, evaluating service processes has yet to be routinely carried out. Hospitals are complex industries that must continually evaluate and improve service processes to ensure quality and efficiency go hand in hand. This research is qualitative research with a case study to evaluate the delay in the service process in the laundry unit. Brainstorming is carried out with all officers in the laundry unit, which is then depicted in a fishbone diagram. The results of the research include that hospital management must consider two main things: machine maintenance and re-evaluation of service processes. In addition, the process of monitoring and evaluating the implementation of the service process must always be carried out.
TELEDENTISTRY: STRATEGI MARKETING PELAYANAN KESEHATAN GIGI DAN MULUT DI ERA PANDEMI COVID-19: SYSTEMATIC REVIEW Sari, Noormaya; Sulistiadi, Wahyu
Jurnal ARSI : Administrasi Rumah Sakit Indonesia Vol. 8, No. 1
Publisher : UI Scholars Hub

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Abstract

During COVID-19 pandemic, most patients were unwilling to visit the hospital because of fear of COVID-19 contracted, including dental patients, then led to a decrease in the number of patients visits to dental clinics. Hospital managements should have the right marketing strategy so that this situation does not interfere with the operation and income of the hospital. One of the dental service concept that can be developed during the COVID-19 pandemic is teledentistry. The design of this study is a systematic review that searches correlation between dental patients and COVID-19 and marketing strategy. As a result, several studies said that teledentistry could be well applied during the COVID-19 pandemic and had various benefits such as more efficient services, wider service affordability and increase access to service from dentist to the patient. So that in terms of marketing strategy, teledentistry is a service innovation in the field of dental dan oral health that can be applied well during the COVID-19 pandemic. Government's regulation related to teledentistry are needed so that hospitals can be better implement this service concept in the future.
KINERJA PELAYANAN POLIKLINIK OBSTETRI DAN GINEKOLOGI DENGAN METODE PERFORMANCE PRISM DI RSIA SAMMARIE BASRA Sormin, Kristee Grace; Oktamianti, Puput
Jurnal ARSI : Administrasi Rumah Sakit Indonesia Vol. 8, No. 1
Publisher : UI Scholars Hub

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Abstract

Analysis of unit service performance is very important for the improvement or growth of hospital services. This study discusses the analysis of the performance of the Obstetrics and Gynecology (Obgyn) Polyclinic service at SamMarie Basra Hospital using the Performance Prism method. This type of research is a qualitative study with the aim of getting a picture of stakeholder satisfaction, stakeholder contribution, strategy, process, and capability through in-depth interviews, observation and document review. The results of this study indicate that each stakeholder's satisfaction with the Obgyn Polyclinic's performance has not been maximized because most of the stakeholders' desires and needs have not been met. While the expected contribution of the hospital in terms of growth in visits and loyalty of Obgin patients has not been fulfilled. A number of existing Obgyn polyclinic strategies and those in the planning stage are still unable to improve service performance because the processes and implementation are not yet optimal as in the time management of officers and the process flow is not uniform. While in terms of capabilities, hospitals are still lacking in terms of the number of regulations / policies and human Resources. Overall performance analysis of Obgyn Polyclinic SamMarie Basra Hospital is still on the underperformance scale. It is necessary to improve service performance at the Obgyn Polyclinic so that it can improve service growth.
MOTIVASI DAN BEBAN KERJA SEBAGAI PENENTU KINERJA KARYAWAN DI RSIA SELARAS CIKUPA Candra, Adi; Gunawan, Weka; Hilmy, Reza
Jurnal ARSI : Administrasi Rumah Sakit Indonesia Vol. 8, No. 1
Publisher : UI Scholars Hub

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Abstract

Employee performance in an institution shows the successful implementation of all organizational activities. However, RSIA Selaras Cikupa, through initial observations found many problems related to performance, namely the number of employees who were late from January to June 2019 tended to increase every month. From the initial interviews it is also known that the low motivation of employees. The research objective was to determine the effect of motivation and workload on employee performance at RSIA Selaras Cikupa with job satisfaction as an intervening variable. This type of research is quantitative research. The method used is a survey with interval weighting. The number of samples in this study were 83 people. Analysis using multiple linear regression analysis. The results showed that there was a positive and significant influence between motivation and job satisfaction, there was a positive and significant effect between workload and job satisfaction, there was a positive and significant effect between job satisfaction and performance. In addition, motivation and workload simultaneously or simultaneously have a significant effect on performance variables at RSIA Selaras Cikupa. The most dominant variable is work motivation variable.

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