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Jurnal Aktor
Published by Universitas Negeri Makassar
ISSN : 28084365     EISSN : 28085167     DOI : -
Core Subject : Social,
Social Sciences
JURNAL AKTOR is a high-quality open-access and peer-reviewed research journal with p-ISSN 2808-4365, and e-ISSN 2808-5167. JURNAL AKTOR providing a platform that welcomes and acknowledges high quality empirical original research papers about is a publication media to channel the scientific work of lecturers, theoretical, and practitioners in the field of public administration, as well as observers of public administration. Published by Program Studi Ilmu Administrasi, Fakultas Ilmu Sosial. JURNAL AKTOR published biannually, schedule in June and December, and the Journal Editorial invites researchers, academicians, professionals, and practitioners from all over the world to submit the manuscript. Authors can submit articles/manuscripts by logging into the Open Journal System (OJS) https://ojs.unm.ac.id/Aktor/author/submit
Arjuna Subject : Ilmu Sosial - Administrasi Publik
Articles 21 Documents
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Search results for , issue "Vol 4, No 2 (2025): February" : 21 Documents clear
THE EFFECT OF SERVICE QUALITY ON COMMUNITY SATISFACTION IN REGIONAL DRINKING WATER COMPANIES (PDAM) IN PROVIDING CLEAN WATER IN SINJAI REGENCY Fitriana, Nurul; Sakawati, Herlina; Guntur, Muhammad
Jurnal Aktor Vol 4, No 2 (2025): February
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/aktor.v4i2.71933

Abstract

This study aimed to determine the effect of service quality on customer satisfaction in the Regional Water Company (PDAM) in providing clean water in Sinjai District. Research methods used a quantitative survey method (survey reseach) using explanatory approach or explanatory research to determine the effect between variables. This research used incidental Sampling technique (accidental sampling). Data collection techniques used questionnaires and documentation. Data analysis techniques used descriptive statistical analysis and inferential statistical analysis to explain the influence between variables descriptive. The results obtained the level of service quality is at category either with indicators Tangible (tangible), Reliability (reliability), Responsifines (responsiveness), Assurance (assurance), and Empathy (empathy).Community satisfaction is in the category of very satisfied with the indicators Service procedures, terms of Service, clarity of service personnel,Discipline of service personnel,responsibility of service personnel, Ability of service personnel, speed of Service, fairness of Service,Politeness and friendliness of officers, fairness of service fees, certainty of costs Service, Certainty of service schedules, environmental comfort, and security service. Based on data analysis shows the quality of Service have a significant influence on customer satisfaction of water users clean drinking water company in Sinjai district with the level the percentage of influence of 40.5%. This shows that the importance quality of service for the implementation of services to provided results in accordance with what customers expect
E-SAMSAT IN REALIZING PUBLIC SERVICES AT THE SAMSAT OFFICE IN GOWA DISTRICT Rianti, Rianti; Nur, Andi Cudai; Guntur, Muhammad; Rukmana, Novayanti Sopia
Jurnal Aktor Vol 4, No 2 (2025): February
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/aktor.v4i2.70815

Abstract

This study  aims to determine  the quality of e-Samsat in realizing public services at the Samsat Office in Gowa Regency and to determine the quality of public services from the e-Samsat public service system in the Samsat Office in Gowa Regency.  This research uses a qualitative approach with descriptive methods. Data collection was carried out by field observations, interviews and documentation.  Data analysis techniques use data condensation,  data  presentation  and conclusion.  The results of this study indicate that the success  of e-Samsat  in realizing  public services  at the Samsat Office in Gowa Regency has not been optimally successful. This can be seen through three research  indicators. The successful indicator is Accountability with a clear type of service when using the e-Samsat  service.  Responsiveness  and Responsibility indicators that have not been successful in implementing this e -Samsat service system. The e-Samsat service  system at the Gowa Regency  Samsat office  has not been able to create quality services.
IMPLEMENTATION OF INFORMATION SYSTEM AND COMPLAINT POLICY IN PINRANG DISTRICT Maulana, Zhulfadli; Guntur, Muhammad; Niswati, Risma
Jurnal Aktor Vol 4, No 2 (2025): February
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/aktor.v4i2.70794

Abstract

This study aims to determine how the implementation of the information service and complaint system policy in Pinrang Regency. This type of research is qualitative with data collection techniques carried out by observation, interviews, and documentation. The data analysis techniques used consist of data reduction, data presentation and drawing conclusions. The results of this study indicate that the implementation of the information service and complaint system policy in Pinrang Regency has not been running well according to the policy theory variables by George Edward III with four variables, namely: Communication, resources, disposition, and bureaucratic structure. It is said that it has not run well because there are two policy variables that are not running well, namely the Communication and Resources variables, so that they affect the implementation of the information service and complaint system policy in Pinrang Regency which is not running well. The recommendation from this researcher, then there is a suggestion, namely to improve communication to the community such as even socialization so that people in Pinrang Regency can know what Pindu is. And so with resources, especially financial resources, there is a sufficient budget so that they can carry out socialization to the community or with promotion methods on social media so that people gradually know about the Pindu program.
TOURISM OBJECT MANAGEMENT IN WAJO REGENCY Sampetamma, Yurike; Guntur, Muhammad; Nur, Andi Cudai
Jurnal Aktor Vol 4, No 2 (2025): February
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/aktor.v4i2.70790

Abstract

This study aims to determine the management of tourism objects in Wajo Regency. The type of research used is descriptive qualitative, while the data sources used in this study are primary data sources and secondary data sources with a total of 7 informants. Data collection techniques using observation, interviews, and documentation. The data analysis technique used in this study is data reduction, data presentation, and drawing conclusions. The validation of the data used is source triangulation and technique triangulation. The researcher uses George R Terry's theory of management elements, which is used to assess tourism object management at the Wajo Regency Youth Sports and Tourism Office. Based on the results of the study, the management of tourism objects in Wajo Regency with reference to George R Terry's theory of management elements has not been carried out optimally. The human and financial elements are one of the inhibiting factors that the management of tourist objects has not been maximized. Likewise human resource management has not been maximized in terms of quality and quantity possessed, because the average existing human resources based on their educational background on human resources are not in accordance with the education and skills of the field of work where they are placed. In terms of quantity, the number of human resources has not been sufficient. This can be seen from the number of tourist destinations visited, which are still short of employees. Financial management cannot be said to be good because the available funds or budget are very limited and cannot meet needs, also very dependent on the regional budget so that they cannot support all tourism object management activities.
CROSS-SECTOR COLLABORATION IN THE LIPA SABBE' WOVEN FABRIC INDUSTRY IN SOUTH SULAWESI Al-Fatiha, Aurora Ramadhani Putri; Rukmana, Novayanti Sopia; Purna, Zarni Adia
Jurnal Aktor Vol 4, No 2 (2025): February
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/aktor.v4i2.72058

Abstract

This study aims to see whether Sustainable Supply Chain Governance can maintain the sustainability of the lipa sabbe' woven silk industry in South Sulawesi and to describe the collaboration that occurs in both cross-sectors in maintaining the sustainability of the lipa sabbe' woven silk industry in South Sulawesi. The data validity check was carried out by triangulating sources. Data analysis techniques used data reduction, data presentation, and drawing conclusions. The results of the study indicate that cross-sector collaboration in the lipa sabbe' woven industry in South Sulawesi which makes Soppeng Regency the upstream sector and Wajo Regency the downstream sector in the large supply chain in fact does not collaborate with each other as key actors controlling the flow of the lipa sabbe' woven industry in South Sulawesi. The two regencies that exist in fact form their own industrial flows, thus creating aspects of regional competitiveness that threaten sustainability in the lipa sabbe' woven industry and do not create sustainable development in the large supply chain from upstream to downstream. The recommendation in this study is that the government is expected to be able to create coordination along the supply chain of the lipa sabbe' woven fabric industry through cooperation between governments so that the supply chain process runs systematically and collaborates with each other, thus creating efficient sustainable development in the lipa sabbe' woven fabric industry in South Sulawesi.
THE ROLE OF INFORMATION AND DOCUMENTATION MANAGEMENT OFFICERS IN ENSURING ACCESS TO OPEN INFORMATION AT THE OFFICE OF THE GENERAL ELECTION COMMISSION OF NORTH LUWU REGENCY Rusman, Karmila; Nur, Andi Cudai; Guntur, Muhammad; Fitri, Anisa
Jurnal Aktor Vol 4, No 2 (2025): February
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/aktor.v4i2.70796

Abstract

This study aims at the Role of Information Management and Documentation Officers (PPID) in Assuring Access to Information Disclosure at the Office of the General Election Commission (KPU) of North Luwu Regency. To achieve this goal, the researchers used data collection techniques through observation, interviews and documentation. The data that has been obtained from the research results are processed using qualitative analysis with data collection techniques, namely observation, interviews, and documentation. The data obtained from the results of the study were processed using data analysis techniques, data reduction, data presentation and conclusion. The results of the study show that the Role of Information Management and Documentation Officers (PPID) in Assuring Access to Information Disclosure at the Office of the General Election Commission (KPU) of North Luwu Regency is seen from the Role of Heroepoetri (2003), namely: (1) Role as Policy, (2) Role as Strategy, (3) Role as Communication. Assessment of the Role of Information Management and Documentation Officials (PPID) seen from the observations of researchers and the results of interviews between researchers and informants, it can be concluded that Open Access to Information can be said to be good. This is evident from the policies made in information services, strategies achieved and coordination with regional apparatus to provide public information services.
IMPLEMENTATION OF THE MILK FISH SEED ASSISTANCE PROGRAM FOR POND FARMING COMMUNITIES IN THE LABAKKANG DISTRICT PANGKEP REGENCY Sari, Vita; Sakawati, Herlina; Akib, Haedar; Pratiwi Johansyah, Oky Nur
Jurnal Aktor Vol 4, No 2 (2025): February
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/aktor.v4i2.70818

Abstract

This study aims to determine the Implementation of the Bira Beach Tourism Sector Levy Management Policy in Increasing Regional Original Income in Bulukumba Regency. This research uses a qualitative approach and produces descriptive data. Data collection was carried out by observation, interview, and documentation techniques. The data was analyzed using qualitative analysis. The results of the study show that the Implementation of the Bira Beach Tourism Sector Levy Management Policy in Increasing Regional Original Income in Bulukumba Regency. based on 6 major variables that must be achieved, namely: Sources and objectives of policy in the tourism government, especially conducting regulations related to beach management and regulating permits and licensing. The objectives of tourism policy are a) Policy sources and objectives to increase the contribution of the tourism sector to the local economy, b) Policy Sources Local governments, tourism agencies, international organizations, and local communities are very important to achieve holistic and sustainable management. C Characteristics Characteristics An effective tourism implementing agency must have the ability to actively involve local communities in coastal management. d) Communication between organizations has a good impact on tourism managers and local governments in Regional Original Revenue, e) The attitude of tourism implementers includes friendliness, professionalism, and responsiveness. In addition, patience is also needed. Facing various kinds of tourists with different characters and needs, f) The economic, social and political environment has an important role in the development of tourism at the level of community participation and lack of knowledge about the procedures for managing tourist attractions. This causes these tourist attractions to not progress and even tend to regress.
PLANNING STRATEGY FOR THE DEVELOPMENT OF LAKE MATANO TOURISM DESTINATIONS IN NUHA DISTRICT, EAST LUWU REGENCY Dumais, Revin Ernest; Akib, Haedar; Ismail, Ismail
Jurnal Aktor Vol 4, No 2 (2025): February
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/aktor.v4i2.70805

Abstract

This research aims to determine the planning strategy for developing the Lake Matano Tourism Destination in Nuha District, East Luwu Regency. This type of research is qualitative research using observation, interview and documentation data collection techniques. The data analysis technique uses Fishbone Analysis which is considered to make it easier for researchers to formulate planning strategies for developing the Lake Matano Tourism Destination in Nuha District, East Luwu Regency.The results of this research show that the planning for the development of the Lake Matano Tourism Destination in Nuha District, East Luwu Regency has several supporting factors in its implementation, namely the Development of Vision and Mission, where the development of this vision and mission must be in line with the agreed goals. Identification of opportunities and threats is the second factor by which the East Luwu Regency government can take advantage of opportunities and be able to overcome the threats it faces. In the third factor, the government must analyze the strengths and weaknesses of its surroundings. The fourth factor is formulating long-term goals. The long-term goal formulated by the East Luwu Regency government is the Grand Design Concept. Furthermore, the fifth factor is Generating Alternative Strategies, where the resulting strategy is the use of technology in terms of promotion. And the final factor is choosing a particular strategy to achieve the goal, the strategy used here is holding an annual event.
ARCHIVING MANAGEMENT SYSTEM AT THE REPRESENTATIVE OFFICE OF THE NATIONAL POPULATION AND FAMILY PLANNING AGENCY (BKKBN) OF SOUTH SULAWESI PROVINCE Indawati, Indawati; Guntur, Muhammad; Darwis, Muh
Jurnal Aktor Vol 4, No 2 (2025): February
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/aktor.v4i2.70797

Abstract

This study aims to determine the Archive Management System at the Representative Office of the National Family Planning Population Agency (BKKBN) of South Sulawesi Province. To achieve this goal, the researchers used data collection techniques through observation, interviews and documentation. The data that has been obtained from the research results are processed using qualitative analysis with data collection techniques, namely observation, interviews, and documentation. The data obtained from the results of the study were processed using data analysis techniques, data reduction, data presentation and conclusion. The results of the study show that the Archives Management System at the Representative Office of the National Family Planning Population Agency (BKKBN) of South Sulawesi Province is seen from Ahmad Saransi's Archive Management (2014), namely: (1) Creation of Archives, (2) Arrangement/Storage of Archives, (3) Borrowing Archives, (4) Rediscovery of Archives, (5) Maintenance of Archives, (6) Shrinkage of Archives shows optimal results. The assessment of the Archives Management System is seen from the observations of researchers and the results of interviews between researchers and informants, so it can be concluded that this archive management can be said to be going well. This is proven by the existence of human resources who are experts in managing archives consisting of young archivists, first-time archivists and skilled archivists and are supported by adequate facilities and infrastructure so that the archive management becomes optimal.
THE ROLE OF SOCIAL SERVICES IN CHILD CARE FACING THE LAW IN MAKASSAR CITY Amelia, Sesca Ayu; Yamin, Muh Nur; Herman, Herman
Jurnal Aktor Vol 4, No 2 (2025): February
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/aktor.v4i2.72055

Abstract

This study aims to determine how much the Role of Social Services in Handling Children Against the Law in Makassar City. This type of research uses descriptive qualitative research with data collection techniques, namely observation, interviews, and documentation. The data obtained from the research results are then processed using case study analysis techniques with pattern matching to determine the form of the role of the Social Service in handling Children Against the Law in Makassar City. The results of this study indicate that the role of the Social Service in handling Children Against the Law in Makassar City is based on five indicators that must be achieved in providing an ethical role, namely: (1) the facilitative role has been running well with advocacy and mentoring services provided to children, (2) the educational role has also been running well in the form of strengthening, (3) the representational role is less than optimal in carrying out its role due to the lack of communication that runs between social workers and local communities related to ABH, (4) the technical role is also still not optimal due to monitoring that is not in accordance with the reality in the field, and (5) The role of social services in handling children in conflict with the law in Makassar City is still not optimal. The conclusion in this study is that there are four indicators that are congruent, namely the facilitative role, educational role, and Children Against the Law and the indicators that are not congruent are in the representational role and technical role.

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