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All Journal Ilmu Administrasi Publik Gema Kampus IISIP YAPIS Biak Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi Pinisi Business Administration Review Jurnal Pengabdian Kepada Masyarakat Patikala Jurnal Administrasi Bisnis Pinisi Journal of Education and Management Panrita Inovasi: Jurnal Pengabdian Kepada Masyarakat Jurnal Pallangga Praja Jurnal Aktor Jurnal Ad'ministrare: Jurnal Pemikirian Ilmiah dan Pendidikan Administrasi Perkantoran
Sakawati, Herlina
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Physics Public Health Social Sciences Other

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PELAYANAN PENERBITAN STNK DI KANTOR SISTEM ADMINISTRASI MANUNGGAL SATU ATAP (SAMSAT) KABUPATEN BONE Sakawati, Herlina; Widyawati, Widyawati; Ahmad, Sulmiah
Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi Vol 14, No 2 (2017): Jurnal Ilmu Administrasi
Publisher : Sekolah Tinggi Ilmu Administrasi Lembaga Administrasi Negara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31113/jia.v14i2.116

Abstract

Kewajiban negara untuk melayani setiap warga negara mendorong pemerintah untuk mempersiapkan seluruh aparatnya guna meningkatkan pelayanan, khususnya pelayanan penerbitan STNK. Segala bentuk permasalahan yang ada dalam pengurusan STNK menjadi beban bagi pemerintah sebab hal tersebut memberikan kesan negatif terhadap pemberi pelayanan. Tujuan dari penelitian ini adalah untuk mengetahui pelayanan penerbitan STNK di kantor Samsat Kabupaten Bone. Metode yang digunakan adalah metode penelitian deskriptif dengan pendekatan kualitatif. Hasil penelitian menunjukkan bahwa dilihat dari 5  fokus pelayanan yaitu 1) kehandalan (reliability); 2) bukti langsung (tangibles); 3) daya tanggap (responsiviness); 4) jaminan (assurance); 5) empati (empathy), sudah mampu memberikan pelayanan prima kepada masyarakat, namun dari kelima fokus pelayanan tersebut yang perlu mendapatkan perhatian lebih lanjut terkhusus pada fokus daya tanggap (responsiviness). Dan dari 7 faktor determinan yang digunakan untuk melihat proses pelayanan penerbitan Surat Tanda Nomor Kendaraan Bermotor di Kantor Samsat Kabupaten Bone, 4 diantaranya menjadi faktor pendukung dalam proses pelayanan yaitu faktor 1) faktor kesadaran; 2) faktor pendapatan; 3) faktor keterampilan petugas; 4) faktor sarana. Sedangkan dua faktor lainnya menjadi faktor penghambat dalam pelayanan penerbitan STNK di Kantor Samsat Kabupaten Bone yaitu, faktor aturan dan faktor organisasi. Dengan masih terdapatnya kekurangan dalam pemberian pelayanan penerbitan STNK, Penting bagi pihak Kantor Samsat Kabupaten Bone untuk mengoptimalkan pelayanan sesuai dengan tujuan, visi, misi, dan motto yang diinginkan dalam rangka terwujudnya pelayanan prima.
Position Promotion and Employee Performance in The Regional Secretariat of Makassar City Yamin, Muhammad Nur; Sakawati, Herlina; Putri, Nur Qamaria
Jurnal Ilmiah Ilmu Administrasi Publik Vol 9, No 2 (2019)
Publisher : Program Pascasarjana Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (265.889 KB) | DOI: 10.26858/jiap.v9i2.12336

Abstract

The research aims to find out how the influence of job promotions on employee performance in the Makassar City Regional Secretariat by using quantitative methods. Determination of the sample in the study using the slovin formula as many as 73 employees with a simple random sampling technique. Data collection techniques using observation, questionnaires and documentation. The data analysis technique used is simple linear regression and t test. The results showed that: (1) The level of promotion in the Makassar City Regional Secretariat was in the good category following the operational standard procedures in accordance with Law No. 5 of 2014 and its derivative rules, (2) the level of performance of employees in the Makassar City Regional Secretariat is in the very high category, and (3) the t-test shows that H0 is rejected and H1 is accepted, which means that promotion is a positive and significant effect on employee performance in the Makassar City Regional Secretariat shown by the equation Ý = 11.614 + 0.711X. Basically employees have the desire to experience promotions will tend to have good performance, if achieved or not the performance targets are used as a basis for assessment in the promotion of positions in addition to loyalty, education level and work experience. Leaders must pay more attention to the promotion of positions to employees who are able to maintain high performance, the promotion of the right position as needed will have a positive influence on improving employee performance
DIGITALISASI DESA JIPANG KEC. BONTONOMPO GOWA Sakawati, Herlina; Ristiana, Evi; Sopia Rukmana, Novayanti; Sulmiah; Nur Aina, Asri; Pratiwi Johansyah, Oky Nur
Jurnal Pengabdian Kepada Masyarakat Patikala Vol. 2 No. 2 (2022): ABDIMAS PATIKALA
Publisher : Education and Talent Development Center of Indonesia (ETDC Indonesia)

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Tujuan dari kegiatan Pengabdian ini adalah untuk mendukung pemberian Pendidikan Informasi dan informasi publik desa yang efektif, efisien dan transparan melalui digitalisasi di desa. Kegiatan yang akan dilakukan bertujuan untuk mencapai hal tersebut perlu dilakukan dengan mengadakan pelatihan dan lokakarya pendampingan yang relevan menggunakan teknologi yang dapat mendukung pelaksanaan pengabdian pelayanan publik Kecamatan Bontonompo, Kabupaten Gowa. Dengan kegiatan ini, harapan untuk meningkatkan kesejahteraan desa dan masyarakat melalui penerapan “One Belt, One Road” pelayanan publik yang efektif. Kegiatan pengabdian masyarakat ini dilaksanakan dengan metode sosialisasi, pelatihan dan pendampingan. Hasil pelaksanaan dari kegiatan ini yaitu tim pengabdian akan mendampingi masyarakat untuk mengembangkan dan membuat sebuah website sebagai bentuk digitalisasi desa yang kedepannya dapat meningkatkan minat kunjungan wisatawan dan sebagai wadah untuk mencapai transparansi informasi publik
The Effect Of Consumer Buying Interest On The Purchase Decision Of Thrift Goods In Minasa Maupa Main Market, Gowa District Madulu, Jeni; Sakawati, Herlina; Syarifuddin, Syarifuddin; Rivai, Andi Muhammad
Pinisi Business Administration Review Volume 6 Nomor 2 September, 2024
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/pbar.v6i2.65725

Abstract

This study aims to determine the effect of consumer buying interest on the decision to purchase thrift goods at the Minasa Maupa Main market, Gowa Regency. This research uses quantitative research. Data collection techniques were carried out through observation, questionnaires, and documentation. The sample used in this study was 100 respondents. The data obtained from the research results were processed using data analysis and using the help of the SPSS software program version 24 which consisted of validity tests and reliability tests of research instruments, descriptive data analysis techniques and inferential statistical analysis. The results showed that the indicators used in each variable showed that consumer buying interest was in the very good category. For indicators on purchasing decision variables are in the very good category. Based on the results of the t test, the calculated t value is greater than the t table, so it can be concluded that there is an influence between consumer buying interest on purchasing decisions for thrift goods at the Minasa Maupa Main market, Gowa Regency.
Menjembatani Eksplorasi dan Eksploitasi: Ambidextrous Leadership dalam Transformasi Pelayanan Publik Indonesia Baharuddin, Aris; Herling, Herling; Sakawati, Herlina; Aina, Asri Nur; Johansyah, Oky Nur Pratiwi
Jurnal Pallangga Praja (JPP) Vol 5 No 2 (2023): Oktober
Publisher : Institut Pemerintahan Dalam Negeri Kampus Sulawesi Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61076/jpp.v5i2.3734

Abstract

This research focuses on the concept of ambidextrous leadership in the context of public service transformation in Indonesia. The background lies in the complexity of challenges faced by the government in enhancing efficiency and innovation in public services. The objective of this study is to investigate the role of ambidextrous leadership in achieving a balance between resource exploration and exploitation efforts to enhance the quality of public services. The research methodology employs a qualitative approach with case study analysis and interviews. The findings indicate that leaders implementing ambidextrous leadership can generate significant innovations in public services while maintaining high efficiency levels, with important implications for the improvement of public services in Indonesia.
Quality of Student Administration Services at SMK Negeri 8 Makassar Akib, Haedar; Anary, Sherina; Sakawati, Herlina
Pinisi Journal of Education and Management Volume 2, Number 1, January-April 2023
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/pjoem.v2i1.46206

Abstract

Student satisfaction is an important component of a formal service assessment plan. Thus, schools are required to always improve the quality of all components in the school. This study aims to determine the quality of student administration services and the factors that support and hinder student administration services at SMK Negeri 8 Makassar. The type of research used is descriptive qualitative. The informants in this study were the Head of Administration, Administration Staff, Teachers, Student Council Chairman, and Students. Data collection techniques are carried out through observation, interviews, and documentation. The data analysis techniques used in this study are data collection, data condensation, data presentation, and conclusions. The results showed that student administration services at SMK Negeri 8 Makassar were in the "quality" category, this can be seen from the results of research on each dimension, namely Direct evidence (Tangible) is complete. Reliability is already reliable. Responsiveness is responsive. Assurance is quite guaranteed, and Empathy is good.
Effectiveness of Online Learning During the Covid-19 Pandemic at SMA Negeri 4 Enrekang Nasrullah, Muh.; Amalia, Riski; Sakawati, Herlina
Pinisi Journal of Education and Management Volume 1, Number 3. September-December 2022
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (234.553 KB) | DOI: 10.26858/pjoem.v1i3.44535

Abstract

This study aims to determine the effectiveness of online learning during the Covid-19 pandemic at SMA Negeri 4 Enrekang, Maiwa District, Enrekang Regency, and the factors that support and hinder online learning during the Covid-19 pandemic at SMA Negeri 4 Enrekang. This research is quantitative research with a descriptive approach. The population in this study were all students of SMA Negeri 4 Enrekang, totaling 478 students. With a sample of 48 people. Data collection techniques were carried out by observation, questionnaires, interviews, and documentation. As well as data analysis using the percentage formula. The results of this study indicate that the effectiveness of online learning during the Covid-19 pandemic at SMA Negeri 4 Enrekang, Maiwa District, Enrekang Regency with indicators, namely: The existence of material/content that is relevant to the learning objectives with a percentage reaching 75.76 percent, Using learning methods that are by the percentage of 76.77 percent, using learning media in various formats such as text, video, visual multimedia, and others with the percentage reaching 76.16 percent. Can occur synchronously and asynchronously with the percentage reaching 76.59 percent. Based on the results of the overall data analysis, the percentage results show 76.28 percent in the Effective category, and these results are in line with research in the field.
IMPLEMENTASI KEBIJAKAN ELECTRONIC GOVERNMENT PADA DINAS KOMINFO STATISTIK DAN PERSANDIAN DI KABUPATEN GOWA Wati, Nyai Kurnia; Ismail, Ismail; Sakawati, Herlina; dahlan, dahlan
Gema Kampus IISIP YAPIS Biak Vol 17 No 2 (2022): "Gema Kampus" IISIP YAPIS Biak
Publisher : IISIP YAPIS BIak

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52049/gemakampus.v17i2.248

Abstract

Penelitian ini bertujuan untuk mengetahui Implementasi Kebijakan Electronic Government pada Dinas Kominfo Statistik dan Persandian di Kabupaten Gowa. Penelitian ini menggunakan pendekatan kualitatif dan menghasilkan data deskriptif. Pengumpulan data digunakan dengan teknik wawancara, dokumentasi, dan observasi. Data yang diperoleh dari hasil penelitian diolah dengan menggunakan analisis model interaktif yaitu kondensasi data, penyajian data, dan penarikan pengujian kesimpulan. Hasil penelitian ini menunjukkan bahwa Implementasi Kebijakan Electronic Government pada Dinas Kominfo Statistik dan Persandian di Kabupaten Gowa telah berjalan dengan baik. Teori yang digunakan dalam penelitian ini adalah teori implementasi kebijakan publik dari George C. Edward III dengan indikator Komunikasi, Sumberdaya, Disposisi, dan Struktur Birokrasi. Berdasarkan keempat indikator tersebut indikator disposisi masih kurang baik yaitu terlihat dari kebutuhan analisa permintaan disposisi jabatan yang belum tercapai serta pemberian insentif berupa reward yang belum direalisasikan.
QUALITY OF CUSTOMER SERVICE FOR BUY THE SERVICE (BTS) TRANSPORTATION OF TRANS MAMMINASATA BUS FRIENDS IN MAKASSAR CITY Sakawati, Herlina; Muswar, Irza Fachrul; Akib, Haedar
Jurnal Aktor Vol 3, No 3 (2024): June
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/aktor.v3i3.65842

Abstract

Irza Fachrul Muswar, 2023. Quality of Buy The Service (BTS) Transportation Services for Trans Mamminasata Bus Friends in Makassar City. Thesis, Faculty of Social and Legal Sciences, Public Administration Study Program, Makassar State University. Supervised by Herlina Sakawati and Haedar Akib. This research aims to determine the quality of Buy The Service (BTS) transportation services for Trans Mamminasata Bus Friends in Makassar City. To achieve this goal, researchers used data collection techniques through interviews, observation and documentation. The data obtained from the research results were processed using qualitative analysis to determine the quality of Buy The Service (BTS) Teman Bus Trans Mamminasata transportation services in Makassar City. The results show that the Quality of Buy The Service (BTS) Transportation Services for Trans Mamminasata Bus Friends in Makassar City is running well. This is proven based on the results of interviews, observations and documentation carried out. In several indicators according to Parasuraman et al. in Tjiptono (2000, p. 70). namely Tangibles (Physical Evidence), Reliability (Reliability), Responsiveness (Responsiveness), Assurance (Guarantee), and Empathy (Attention). However, the Tangibles (Physical Evidence) and Reliability indicators still need to be improved.
INNOVATION OF POPULATION ADMINISTRATION SERVICES IN INTEGRATED ADMINISTRATIVE SERVICES (PATENT) IN MAKASSAR CITY Sakawati, Herlina; Chairunnisa, Tarisca Amelia; Nur, Andi Cudai
Jurnal Aktor Vol 4, No 1 (2024): Oktober
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/aktor.v4i1.68304

Abstract

This study aims to innovate in population administration services in Integrated Administrative Services (PATEN) in Rappocini District, Makassar City, in this study using the theory of Rogers (1983) the characteristics of innovation, namely: a). Relative Advantage (relative suitability), b) Compatibility (suitability), c). Complexity, d). Trialibility, and e). Observability. This type of research is qualitative research with data collection techniques, namely observation, interviews, and documentation. The data obtained from the results of the research were processed using data reduction data analysis techniques, data presentation and conclusion drawn. The results of the study show that Innovation in Population Administration Services in Integrated Administrative Services (PATEN) in Rappocini District, Makassar City is already in the good category when viewed from several indicators, namely: Relative Advantage (relative suitability), Compatibility (suitability), Complexity (complexity), Trialibility (trial), and Observability (observability). However, it needs to be optimized on the Complexity indicator so that adopters are more aware of the extent to which this innovation will be used in the future.
Co-Authors A, Muhammad Rizal Ahmad, Sulmiah Aina, Asri Nur Amalia, Andi Radia Nur Ameliani, Liska Anary, Sherina Anisa Fitri Aris Baharuddin Azhari, Megawati Chairunnisa, Tarisca Amelia Fadilahaya, Andi Aqila Fitri, Anisa Guntur, Muhammmad Haedar Akib Hairia, Hairia Halim, Didin Hamrah Hamrah Hanafi Gani, Imran Herling, Herling Hiyar, Annisa Nurul Hasanah Ismail Ismail Izzati Qur'aini, Dzul Johansyah, Oky Nur Pratiwi Kasih, Andi Selvi Ratih Madulu, Jeni Maya Kasmita Muhammad Guntur, Muhammad Muswar, Irza Fachrul Nandasari, Nandasari Nasrullah, Muh. Nikmawati, Andi Novayanti Sopia Rukmana, Novayanti Sopia Nur, Andi Cudai Nurul Fitriana Nuryamin, Muh Paresa, Gabriella Pratiwi Johansyah, Oky Nur Putra, Alim Alisa Putri, Nur Qamaria Riski Amalia, Riski Ristiana, Evi Ritu, Susan Rivai, Andi Muhammad Sakti, Nur Karya Sari, Vita Sirajuddin Saleh Solly Aryza Sopia Rukmana, Novayanti Sulmiah Sulmiah, Sulmiah Syarifuddin Syarifuddin Wati, Nyai Kurnia Widyawati Widyawati Yamin, Muh Nur Yamin, Muh. Nur Yamin, Muhammad Nur Zarni Adia Purna