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Merkurius: Jurnal Riset Sistem Informasi dan Teknik Informatika
Published by Asosiasi Riset Teknik Elektro Dan Informatika Indonesia
ISSN : 30318904     EISSN : 30318912     DOI : 10.61132
Core Subject : Science,
Computer Science & IT
Merkurius : Jurnal Riset Sistem Informasi dan Teknik Informatika memuat naskah hasil-hasil penelitian di bidang Sistem Informasi dan Teknik Informatika
Arjuna Subject : Ilmu Komputer (semua kategori) - Sistem Informasi
Articles 284 Documents
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Aplikasi Pengaduan Masyarakat terhadap Pelayanan Dikantor Camat Wanokaka Berbasis Web
Merkurius : Jurnal Riset Sistem Informasi dan Teknik Informatika Vol. 3 No. 6 (2025): November: Merkurius: Jurnal Riset Sistem Informasi dan Teknik Informatika
Publisher : Asosiasi Riset Teknik Elektro dan Informatika Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/merkurius.v3i6.1181

Abstract

This research aims to design and develop a web-based public complaints application aimed at improving the quality of public services at the Wanokaka Sub-district Office. This application was developed to facilitate the public in submitting various types of service-related complaints, while also providing a mechanism for monitoring the resolution status in a more transparent and accountable manner. The development method used was the System Development Life Cycle (SDLC), which includes the stages of needs analysis, system design, implementation, and functional testing. The resulting system includes key features such as a complaint form, status notifications, complaint history, and a dedicated dashboard for officers to manage and follow up on reports. The results indicate that this application not only accelerates the complaint handling process but also improves the effectiveness of communication between the public and the sub-district. With this application, the complaints process becomes more structured and responsive, and is expected to increase public trust in the quality of public services in Wanokaka Sub-district.
Rancang Bangun Sistem Informasi Pelayanan Publik di Desa Kadi pada Kecamatan Kota Tambolaka
Merkurius : Jurnal Riset Sistem Informasi dan Teknik Informatika Vol. 3 No. 6 (2025): November: Merkurius: Jurnal Riset Sistem Informasi dan Teknik Informatika
Publisher : Asosiasi Riset Teknik Elektro dan Informatika Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/merkurius.v3i6.1182

Abstract

This research aims to design and build a public service information system in Kadi Village, Tambolaka City District, that can improve service quality and ease public access to information. This system is expected to accelerate administrative processes and data management, as well as facilitate interaction between the village government and its residents. The method used in developing this system is a development research (R&D) method that combines needs analysis, system design, and web-based software implementation. This information system is designed with key features such as service registration, application submission, application status checking, and efficient village administrative data management. The result of this research is a user-friendly application, accessible to the public via mobile and desktop devices, that supports transparency and accountability in public services at the village level. It is hoped that this system will make public services in Kadi Village more effective, efficient, and responsive to community needs.
Pengukuran Tingkat Literasi Digital Masyarakat Kabupaten Sleman dalam Konteks Pengembangan Smart Regency
Merkurius : Jurnal Riset Sistem Informasi dan Teknik Informatika Vol. 3 No. 6 (2025): November: Merkurius: Jurnal Riset Sistem Informasi dan Teknik Informatika
Publisher : Asosiasi Riset Teknik Elektro dan Informatika Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/merkurius.v3i6.1193

Abstract

The development of information and communication technology has driven digital transformation across various sectors, including local governments adopting the Smart Regency concept. Digital literacy plays a vital role in supporting the success of Smart Regency implementation, as it determines citizens’ ability to access, understand, and utilize technology effectively and safely. This study aims to measure the digital literacy level of Sleman Regency residents and analyze its contribution to Smart Regency development. The research employs a survey method by distributing questionnaires to residents in several areas of Sleman. The instrument was designed based on four dimensions of digital literacy: technological ability, digital security, problem-solving, and online communication and collaboration. Data were analyzed using descriptive quantitative techniques to illustrate digital literacy levels based on demographic factors and technology usage intensity. The results indicate that most Sleman residents possess a moderate level of digital literacy, with notable variations in digital security and online collaboration aspects. These findings provide implications for local governments to strengthen digital education programs and expand technology access as part of an inclusive and sustainable Smart Regency development strategy.
Analisis Manajemen Layanan Teknologi Informasi Menggunakan Framework ITIL V4 pada PT Puskomedia Indonesia Kreatif
Merkurius : Jurnal Riset Sistem Informasi dan Teknik Informatika Vol. 3 No. 6 (2025): November: Merkurius: Jurnal Riset Sistem Informasi dan Teknik Informatika
Publisher : Asosiasi Riset Teknik Elektro dan Informatika Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/merkurius.v3i6.1199

Abstract

This study analyzes the implementation of the ITIL V4 Service Value System (SVS) in managing information technology services at PT Puskomedia Indonesia Kreatif. The research aims to evaluate the alignment of the company’s service management Practices with ITIL V4 best Practices, focusing on issues related to digital documentation and incident tracking. A qualitative case study approach was used, with data collected through observation, interviews, and documentation review. The results show that the company has applied several ITIL V4 components, particularly in service delivery and support, collaboration, and responsiveness to customer needs. However, Governance and documentation processes remain mostly manual, and incident tracking lacks digital monitoring, limiting data-driven evaluation. Core Practices such as Incident Management, Service Request Management, and Change Enablement are implemented but have not reached optimal maturity due to the absence of automation, SLA documentation, and structured change records. The study highlights the need for an integrated service desk system, Governance dashboard, and Continual Improvement Register (CIR) to strengthen transparency, accountability, and long-term service quality.
Perancangan Sistem Pengarsipan Surat Menggunakan Metode Design Thinking : Studi Kasus: Dinas Tenaga Kerja dan Transmigrasi Kabupaten Sumedang
Merkurius : Jurnal Riset Sistem Informasi dan Teknik Informatika Vol. 3 No. 6 (2025): November: Merkurius: Jurnal Riset Sistem Informasi dan Teknik Informatika
Publisher : Asosiasi Riset Teknik Elektro dan Informatika Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/merkurius.v3i6.1202

Abstract

Digital transformation has become a strategic step for government institutions in improving administrative efficiency and the quality of public services. One crucial aspect of this process is the management of correspondence archives, which in many cases is still conducted manually, making it inefficient and prone to data inaccuracies. Based on observations and interviews, it was found that the archiving process at the Department of Manpower and Transmigration of Sumedang Regency is still performed manually using Excel spreadsheets, with an average of 15–30 letters processed per day or more than 700 archives per year. This study aims to design a digital letter archiving system using the Design Thinking method, which consists of five stages: Empathize, Define, Ideate, Prototype, and Test, with the research focused up to the Prototype stage. The results indicate that the designed digital archiving system successfully accommodates user needs through a simple, structured, and easy-to-use interface. The final design, presented in the form of a Wireframe, includes several main pages: Login, Forgot Password, Dashboard, Incoming and Outgoing Archives, Add Archive Form, and Add Archive Menu. The application of Design Thinking has proven effective in producing a user-centered system design that supports the implementation of digital transformation within governmental administrative environments.
Analisis Kepuasan Pengguna terhadap Aplikasi Axis Net Menggunakan Metode end User Computing Satisfaction (EUCS) di Kota Purwokerto
Merkurius : Jurnal Riset Sistem Informasi dan Teknik Informatika Vol. 3 No. 6 (2025): November: Merkurius: Jurnal Riset Sistem Informasi dan Teknik Informatika
Publisher : Asosiasi Riset Teknik Elektro dan Informatika Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/merkurius.v3i6.1209

Abstract

The rapid advancement of information technology has increased the adoption of digital service applications, including AxisNet as Axis’s official platform for purchasing data packages, checking balances, and accessing promotional features. However, varying levels of user satisfaction particularly among users in Purwokerto highlight the need for a comprehensive evaluation of the application's service quality. This study aims to measure user satisfaction with AxisNet by applying the End User Computing Satisfaction (EUCS) model, which consists of five key dimensions: content, accuracy, format, timeliness, and ease of use. Data were collected from 114 respondents through a structured questionnaire and analyzed using IBM SPSS, including validity testing, reliability testing, and simultaneous testing. The results indicate that all instruments are valid and reliable. Simultaneously, the five EUCS dimensions significantly influence user satisfaction. Partially, the dimensions of content, accuracy, timeliness, and ease of use demonstrate a positive effect, while the format dimension shows a negative effect, suggesting that improvements are needed in the application's visual design. These findings provide empirical insight into the factors shaping user satisfaction with AxisNet and serve as a strategic reference for enhancing the quality and effectiveness of digital service applications.
Implementasi Sistem Pendukung Keputusan Penentuan Siswa Berprestasi Menggunakan Metode Simple Additive Weighting (SAW) pada SMK Negeri 1 Raman Utara
Merkurius : Jurnal Riset Sistem Informasi dan Teknik Informatika Vol. 2 No. 2 (2024): Maret: Merkurius: Jurnal Riset Sistem Informasi dan Teknik Informatika
Publisher : Asosiasi Riset Teknik Elektro dan Informatika Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/merkurius.v2i2.1225

Abstract

Recognizing outstanding students is an essential strategy to encourage learners to improve their academic performance and overall learning quality. However, the process of selecting the best students at SMK Negeri 1 Raman Utara still encounters significant challenges due to the complexity of the evaluation criteria, which include academic achievement, attendance, participation in extracurricular activities, and student behavior. The current manual selection method is considered less effective because it is time-consuming and susceptible to subjectivity in decision-making. This study aims to address these issues by developing a technology-based Decision Support System utilizing the Simple Additive Weighting (SAW) method. SAW was chosen for its efficiency in solving multi-criteria problems through matrix normalization and preference weighting for each alternative. The development process includes requirement analysis, system design, and the implementation of an automated ranking mechanism for student candidates. Based on the testing results, the implemented system can process assessment data rapidly and produce accurate and objective rankings of high-achieving students. The system offers a practical solution for the school by enhancing transparency and validity in the selection process, minimizing human calculation errors, and supporting more equitable and data-driven decision-making.
Penerapan Pola dan Tren Penggunaan Instrumen Evaluasi Usability (SUS, UEQ, HE) pada Sistem Digital
Merkurius : Jurnal Riset Sistem Informasi dan Teknik Informatika Vol. 4 No. 3 (2026): Mei: Merkurius : Jurnal Riset Sistem Informasi dan Teknik Informatika
Publisher : Asosiasi Riset Teknik Elektro dan Informatika Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/merkurius.v4i3.1317

Abstract

Usability evaluation plays a crucial role in ensuring the quality of digital systems, particularly in terms of comfort, effectiveness, and ease of use. Instruments such as the System Usability Scale (SUS), User Experience Questionnaire (UEQ), and Heuristic Evaluation (HE) are widely used in modern usability studies. This research conducts a Systematic Literature Review (SLR) to identify patterns and trends in the use of these instruments. A total of 27 initial studies were collected, and 16 were selected through the PRISMA screening procedure. The findings show that UEQ is the most frequently used instrument, especially in Learning Management Systems (LMS) and academic platforms, while SUS is commonly applied to mobile applications and digital libraries for rapid usability assessment. HE is effective in revealing fundamental interface issues such as non-intuitive navigation and layout inconsistencies. Overall, digital systems perform well in Efficiency and Perspicuity, but consistently show low scores in Novelty. This study provides an integrative knowledge map that highlights cross-instrument insights and supports the development of more intuitive, innovative, and user-centered digital systems
Analisis Sentimen Pelanggan UMKM di Media Sosial Menggunakan Naive Bayes untuk Menilai Persepsi Kualitas Produk
Merkurius : Jurnal Riset Sistem Informasi dan Teknik Informatika Vol. 4 No. 3 (2026): Mei: Merkurius : Jurnal Riset Sistem Informasi dan Teknik Informatika
Publisher : Asosiasi Riset Teknik Elektro dan Informatika Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/merkurius.v4i3.1601

Abstract

Social media has evolved into a significant platform where consumers freely express their opinions, experiences, and levels of satisfaction regarding various products, including those offered by Micro, Small, and Medium Enterprises (MSMEs). The comments and reviews shared by customers on these platforms contain diverse sentiments that can serve as valuable indicators of how consumers perceive product quality. Understanding these sentiments is crucial for MSME owners, as it allows them to evaluate their products and adapt to market expectations more effectively. This study aims to analyze customer sentiment toward MSME products on social media by utilizing the Naïve Bayes algorithm, a widely used classification method in text mining. The data used in this research consist of customer comments collected from various social media platforms. The research process involves several stages, including data collection, manual labeling of sentiments, text preprocessing (such as tokenization, case folding, and stopword removal), and splitting the dataset into training and testing subsets. Subsequently, the classification process is carried out using the Naïve Bayes algorithm to categorize sentiments into positive, negative, and neutral classes. The results of this study demonstrate that the Naïve Bayes method is effective in classifying customer sentiments with a satisfactory level of accuracy. These findings provide a comprehensive overview of consumer perceptions regarding the quality of MSME products. Furthermore, this research is expected to assist MSME business owners in understanding customer feedback more systematically and using it as a basis for improving product quality and enhancing customer satisfaction in a competitive digital marketplace.
Analisis Sentimen Pengguna YouTube terhadap Game Mobile menggunakan Metode Naïve Bayes
Merkurius : Jurnal Riset Sistem Informasi dan Teknik Informatika Vol. 4 No. 3 (2026): Mei: Merkurius : Jurnal Riset Sistem Informasi dan Teknik Informatika
Publisher : Asosiasi Riset Teknik Elektro dan Informatika Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/merkurius.v4i3.1602

Abstract

This study aims to develop a sentiment classification method for YouTube user comments related to the game Love and Deepspace using the Naïve Bayes algorithm, focusing on improving the text data processing and understanding user perceptions. Comment data were collected through scraping from YouTube videos, followed by preprocessing including text cleaning, normalization, stopword removal, stemming, and translation into English. Initial labeling was conducted using TextBlob, then the data were randomly sampled for training the Naïve Bayes model. Evaluation involved comparing sentiment distributions and visualization using Word Cloud and bar charts. The Naïve Bayes model achieved an accuracy of 77.36% in sentiment classification. The sentiment distribution shows differences between TextBlob (positive: 1,011, neutral: 1,312, negative: 575) and Naïve Bayes (positive: 901, neutral: 1,627, negative: 370), with Naïve Bayes being more conservative. The Word Cloud visualization identifies dominant words such as "bang," "game," and "main," while the bar chart shows the largest proportion of neutral sentiment. Naïve Bayes is effective for sentiment classification on informal comment data, with significant differences from rule-based methods like TextBlob. This research contributes to the development of text data processing techniques and user perception analysis, as well as opening up optimization opportunities with other algorithms like SVM for better accuracy.

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