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Prosiding International Conference on Sustainable Innovation (ICoSI)
Published by Universitas Muhammadiyah Yogyakarta
ISSN : -     EISSN : 29621429     DOI : https://doi.org/10.18196/icosi.v3i1.37
Core Subject : Religion, Economy, Humanities, Education, Agriculture,
Religion Agriculture, Biological Sciences & Forestry Humanities Economics, Econometrics & Finance Languange, Linguistic, Communication & Media
The Prosiding International Conference on Sustainable Innovation provides a multidisciplinary platform for scholars, researchers, and practitioners to share innovative research and advancements in sustainability. The journal encompasses a broad scope, covering the following fields: Humanities and Social Sciences: Research on sustainable development policies, social innovation, governance, education, and cultural perspectives on sustainability. Agriculture: Sustainable farming practices, agroecology, food security, and climate-resilient agricultural technologies. Engineering: Green technology, sustainable infrastructure, renewable energy systems, and smart city innovations. Medical and Health Sciences: Public health sustainability, environmental health, biomedical advancements, and healthcare innovations for sustainable well-being. The journal welcomes empirical studies, theoretical frameworks, case studies, and literature reviews that contribute to sustainable solutions across these disciplines.
Arjuna Subject : Umum - Umum
Articles 4 Documents
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Search results for , issue "Vol. 2 No. 1 (2022): Optimizing Global Benefit for Future Wellbeing" : 4 Documents clear
Financial Literacy and BUMDES revitalization on SMEs’ sustainability in the period of Covid-19 Pandemic Marsdenia, Marsdenia
Proceedings International Conference on Sustainable Innovation (ICoSI) Vol. 2 No. 1 (2022): Optimizing Global Benefit for Future Wellbeing
Publisher : Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/icosi.v2i1.79

Abstract

This article aims to give a new insight regarding the revitalization of BUMDES on going concern of SMEs and elaborate howSMEs actor should literate in financial matters in order to manage SMEs in proper way. This paper try to study on SMEs in twodifferent locations of different islands, there are Sumatera island and Java island. The different location of SMEs providesdifferent characterictic of community in social, culture and demography which should take in our consideration in developingSMEs to achive of SMEs’ sustainability. As we know, SMEs business also suferred of covid-19 pandemic since SMEs majorityrelated to small and medium amount of capital. This paper using qualitative method and confirmed the result through indepthinterview to key person such as Kepala Desa (Head of Village), SMEs actor, and many more The study revealed the level offinancial literation of SMEs actor contributed on the SMEs sustainability, at minimal level of moderate level and BUMDES playa significant role not only to support SMEs cashflow but also in motivating SMEs actor to manage and run business in efficientand effective way. Suggestion to government to released policy in supporting this conclusion for SMEs in the future. This studyhave limitations since study only in two locations, so the extends of SMEs location will come up to more conclusive and increasethe generalization of this study.
Evaluation of Internal Audit in Reducing SOP Violations and Fraud at PT XYZ Nusa, Mega Sari
Proceedings International Conference on Sustainable Innovation (ICoSI) Vol. 2 No. 1 (2022): Optimizing Global Benefit for Future Wellbeing
Publisher : Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/icosi.v2i1.80

Abstract

From 2016 to 2017, there were cases of procedural violations and embezzlement for the tax payments at PT XYZ. This study aims to evaluate the internal audit and internal control in PT XYZ’ tax payment cycle by using 5 (five) important factors, namely Segregation of Duties, Policies and Procedures, Documentation, Oversight and Review and User Access and Rights, in establishing and proving the effectiveness of the firm’s internal control. This research is a case study with a qualitative approach conducted at PT XYZ with the unit of analysis at the tax division. The data collection method was done through a semi-structured interview, checklist, and documentation, with descriptive qualitative analysis being the data analysis technique applied. The results of this study indicated that the internal control system at PT XYZ has a significant weakness in the cash disbursement process on tax payments which opens up opportunities of manipulation (fraud) by certain employees of the tax division. Additionally, the tax division is outside the scope of internal audit work which shows inadequacy and ineffectiveness from the design of the internal control system. PT XYZ's internal audit team substantially does not have the competence to reach the "expert" level in accordance with the criteria outlined by the IIA, as the function to prevent fraud is still being managed aptly but the aptness is only constrained for the 3S activities: Service, Sales, and Spareparts.
Electronic Customer Relationship Management and Electronic Service Quality as Antecedents of Customer Retention Fauziyah, Fauziyah; Ramadhinda, Hannisa; Munawaroh, Munjiati
Proceedings International Conference on Sustainable Innovation (ICoSI) Vol. 2 No. 1 (2022): Optimizing Global Benefit for Future Wellbeing
Publisher : Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/icosi.v2i1.81

Abstract

The number of internet users in Indonesia is increasing every year. One of the activities that most users do on the internet is e-commerce. There are many e-commerce service providers in Indonesia. A survey conducted by the Indonesian Internet Service Providers Association (APJII) proves that Tokopedia has the highest number of visitors, up to 157.1 million. It can be a market opportunity for the company. The emergence of many competitors in the marketplace requires research on electronic CRM, electronic service quality, and customer retention. This study aims to analyze the effect of Electronic Customer Relationship Management and Electronic Service Quality on Customer Retention. Research on E-CRM and E-SERVQUAL obtained varied results, especially those conducted in the marketplace in Indonesia. The subjects were customers who had made online transactions at Tokopedia with purchase intensity at least twice in the last six months. The sample of 200 respondents was analyzed using Structural Equation Model (SEM) through the AMOS program. The result shows that electronic customer relationship management and electronic service quality positively and significantly affect customer retention.
Decision Making in the Digital Era: In Search of a Framework for the Use of Social Technology Amaripuja, Punang; Tjahjono, Heru Kurnianto; Muafi, Muafi; Prajogo, Wisnu
Proceedings International Conference on Sustainable Innovation (ICoSI) Vol. 2 No. 1 (2022): Optimizing Global Benefit for Future Wellbeing
Publisher : Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/icosi.v2i1.84

Abstract

The unfortunate events occurring during the COVID-19 pandemic have forced many companies to promote work-from-home procedures and consequently have put forth the urgency to identify critical success factors and develop best practices for the use of social technologies. In the long run, these practices may turn out to be the main practice of doing business, rather than being an emergency response to external conditions. A better understanding of the relationships between social technology on decision-making is vital for an organization since the intensive use of social technology would require several changes in an organization’s culture and business process. For this reason, this paper offers a framework for understanding how the fit and viability of tasks, technology, and organization through the use of social technology effects decision-making performance. The framework suggests three propositions: 1) fit has a positive effect on social technology use, 2) viability has a positive effect on social technology use, and 3) social technology use has a positive effect on decision-making performance.

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