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International Journal of Management and Business
Published by International Research & Development for Human Beings
ISSN : -     EISSN : 30325099     DOI : -
Core Subject : Economy,
Economics, Econometrics & Finance
IRDH IJMB International Journal of Management and Business is a periodical scientific journal (four times a year) January, April, July, October. The main purpose of this journal is to disseminate scientific articles in the field of management, economics, accounting and business, which have a theoretical and implementation foundation. In this regard, articles published must be related to the science of business management and accounting as well as development economics. The editor accepts scientific articles that have not been published in any journals. Focus and Scope: Business Management Human Resources Management Financial Management Operational and Production Management Marketing Management Accounting Economics International economic issues Entreprenurship
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 173 Documents
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The Influence of Service Quality and Trust on Customer Satisfaction at the Batu City Animal Health Center (Puskeswan) Samsul Arifin; Elly Lestari; Yuni Setyawati
International Journal of Management and Business Vol. 3 No. 4 (2026): October
Publisher : International Research & Development for Human Beings (IRDH)

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Abstract

The purpose of this study was to determine how service quality and trust influence customer satisfaction at the Batu City Animal Health Center (Puskeswan). This study used a quantitative approach using an associative approach. The sample consisted of 52 respondents whose data were processed. Data were collected using a questionnaire and analyzed using multiple linear regression. The results showed that service quality and trust significantly and positively influence customer satisfaction, both partially and simultaneously. Furthermore, the coefficient of determination findings indicated that these two variables can explain 67.9% of the variation in customer satisfaction, with additional factors outside the research model influencing the remainder. These results suggest that to improve customer satisfaction, the Batu City Animal Health Center needs to continuously maintain superior service quality, particularly in staff competence, and maintain integrity to strengthen customer trust.
Analysis of the Effect of Financial Performance on the Stock Prices of Banking Companies Listed on the Indonesia Stock Exchange during the 2020–2024 Period Marlin Tara Wini; Budi Hariono; Ahmad Mukoffi
International Journal of Management and Business Vol. 3 No. 4 (2026): October
Publisher : International Research & Development for Human Beings (IRDH)

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Abstract

This study aims to examine and analyze the contribution of financial performance in shaping the stock price valuation of banking companies listed on the Indonesia Stock Exchange from 2020 to 2024. The approach used is an associative quantitative approach utilizing secondary data in the form of annual financial reports and closing stock price data. A purposive sampling technique was applied to select 10 banking issuers that met the research criteria, resulting in 50 observation units over five years. Financial performance measurement refers to four main ratio dimensions, namely Current Ratio (CR), Debt to Equity Ratio (DER), Return on Assets (ROA), and Total Asset Turnover (TATO). Data analysis was performed using simple linear regression that had previously gone through a series of classical assumption tests. The research findings revealed that financial performance has a negative and significant effect on stock prices (t = -2.940; sig = 0.005 < 0.05), with an explanatory power of 67.9% (Adjusted R² = 0.679). These results indicate that the dynamics of banking stock prices are not solely determined by internal fundamental factors, but are also influenced by macroeconomic conditions, market sentiment, and other external factors that are more dominant during the period studied.
The Effect of Financial Literacy and Technology Utilization on Cash Flow Management in Creative SMEs in Junrejo Village, Batu City Yugita Serena Hasan; Yuni Setyawati; Rachmad Yusuf Susanto
International Journal of Management and Business Vol. 3 No. 4 (2026): October
Publisher : International Research & Development for Human Beings (IRDH)

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Abstract

This study aims to examine the impact of financial literacy and technology utilization on cash flow management among creative Micro, Small, and Medium Enterprises (MSMEs) in Junrejo Village, Batu City, East Java, Indonesia. Employing a quantitative methodology, the research utilized a saturated sampling technique (census), selecting the entire population of 30 MSMEs as the sample. Primary data were gathered using a Likert-scale questionnaire. The analytical framework encompassed validity and reliability assessments, classical assumption testing, and multiple linear regression analysis. The empirical findings reveal that both financial literacy and technology utilization independently exert a positive and significant effect on cash flow management. Furthermore, when analyzed simultaneously, these two variables demonstrate a significant collective influence. Consequently, higher proficiencies in financial literacy combined with effective technology adoption directly translate to superior cash flow management practices. Ultimately, this research provides valuable practical insights to help MSMEs optimize their financial operations.

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