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Business and Management Review
Published by Universitas Bakrie
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Articles 31 Documents
Analisis Gap Kepentingan dan Kepuasan Pelanggan : Suatu Pendekatan Evaluasi Mutu Pelayanan Fortunisa, Ananda
Business and Management Review Vol 1, No 2 (2011): Juni
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The purpose of this paper is to provide same insight (1) service quality evaluation by proposing the importance-performance analysis as valuable tool to ensure multi-perspective evaluation and by customer satisfaction index, then (2) to know what priority attributes have to keep up the good work to achieve customer satisfaction. Data were obtained from 100 Esia customers who use service transactions online payment points wich sampling technique is convenience sampling. Data processed by using Importance Performance Analysis (IPA) methode and Customer Satisfaction Index (CSI). The IPA results showed by cartesius diagram and describes about the attribute fill in each quadran which have different meanings. Analysis of the level of concordance shows that lowest quality of service factors is the emphaty (78.60%), whereas the highest level is tangible dimension (89.45%). Based on the CSI calculations customer satisfaction is 72.17%. Keywords: Customer Expectation, Customer Satisfaction, Service Quality
Strategi Pemilihan Transporter dan Jenis Truk Menggunakan Linear Programming Model Djamaris, Aurino RA; Priyanto, Adi Budi
Business and Management Review Vol 1, No 2 (2011): Juni
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Paying system for delivery depends on delivery area and type of truck. All transporters have different rental cost. Best selection of transporter and type of truck can achieve the minimum point of transportation cost. To get this minimum transportation cost, this research attempts to use linear programming. Linear programming model is decision making tools to maximize or minimize the function. Delivery process need information, such as route plan, transporter, and the type of truck will be used. Route plan will be planned per day when trucks want to deliver to one area and no different area combination. This research will use linear programming model to analyze transporter and type of truck selection. This research will develop three alternatives. These three alternatives will be compared to the real condition of the cost and the number of truck to get the minimum transportation cost for PT XYZ. Keywords: Transportation Cost, Transporter, Type of Truck, Route Plan, Linear Programming Model.
Analisis Faktor-Faktor Konflik serta Pengaruhnya terhadap Produktividas Pekerja pada Perusahaan Tekstil PMDN dan PMA di Jawa Barat Sutisna, Deden
Business and Management Review Vol 1, No 2 (2011): Juni
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In West Java the textile companies strategically play a very important role in regional development. Among others this sector  can absorb great amount of  manpower to support the national textile exports. In relation to the conflicts, it is impossible to separate it from the conflict because this sector is quite dependent upon manpower, raw materials of imports and a very high market quota. The objective of this research is to know ( (1) its great influence of the factors of organizational composition, communication, personal characteristics, interpersonal, the differences of partial and simultaneous issues upon functional an disfunctional conflicts, (2) its magnitude influence of the  functional and disfunctional conflicts partially and simultaneously upon the productivity of workers. This research was carried out in West Java, by applying unit analysis of PMDN (Domestic Capital Invesment) and PMA (Foreign Capital Investment) textile companies, including the elements of the management and workers. The research method applied is by measuring 100 samples out of population of 250 companies. The technique of obtaining samples was by simple random sampling and the data analysis using structural equation modelling (SEM). The results of the research revealed that (1) partially and simultaneously, there is the influence of the factors of organizations composition, communications, personal characteristics, interpersonal, difference and issues upon functional and disfunctional conflicts, (2) functional and disfunctional conflicts, partially as well as simultaneously, have great influence upon the productivity of workers. From the six factors of resources mentioned above, the personal characteristic possessed by workers individually, have greater influence upon the two conflict  compared with other factors. On the other side, the productivity of workers  is more influenced by disfunctional conflicts rather than functional one.   Keywords : Organizational composition, communication, personal characteristics, interpersonal,  functional and disfunctional conflicts
Analisis Faktor-Faktor Pasar dan Pengaruhnya Terhadap Return Saham pada Perusahaan Pertambangan Subsektor Batubara yang Terdaftar di Bursa Efek Indonesia Rudianto, Dudi
Business and Management Review Vol 1, No 2 (2011): Juni
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Coal is a commodity most important energy source, which is ready as a substitute for crude oil, which is increasingly scarce and expensive. Coal companies in Indonesia is growing rapidly and dominate the mining sector issuers in Indonesian Stock Exchange (IDX). Mining sector index was long enough to reach the highest values compared to other sectors in the IDX, and which became the main driving force is the issuer of coal. The purpose of this study was to determine the effect of changes market factors, which are the Price Earning Ratio (PER), market risk and the international crude oil prices as an independent variable on stock returns five largest issuers in the IDX coal as the dependent variable. Research is a causal study, some variables data sample selection was done by purposive sampling method. Period of data collection conducted over five quarters starting in Quarter-1 2009 until Quarter-1 2010. Results showed that all independent variables simultaneously influential to return the stock of coal, but only partially proven PER (market ratio) significantly affect to return the stock of coal. Based on multiple regression equation of changes in the PER and the international crude oil prices would  affect the return of the stock of coal in the IDX. Keywords: Return the stock, price earning ratio, systematic risk and crude oil price
Pengaruh Indikator Makroekonomi Terhadap Jumlah Tabungan Pada Bank Swasta Nasional di Indonesia Esti R., Hedwigis; Ningsih, Sari
Business and Management Review Vol 1, No 2 (2011): Juni
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This study aimed to analyze the effect of macroeconomic indicators of the amount of savings in the national private banks in Indonesia. The data used are secondary data from the total savings in private banks published in Banking Statistics Indonesia (SPI), reports of inflation and nominal interest rates of banks published by Bank Indonesia (BI) and GDP quarterly published by the Central Statistics Agency (BPS) for the period 2004-2008. The sampling technique used was saturated samples where all the population selected as a sample .. The results showed that the partial inflation rate has no effect on the amount of savings in private banks. While the nominal interest rate has a significant negative effect on the amount of savings and GDP has a significant positive effect on the amount of savings. Simultaneously three independent variables had a significant effect on the amount of savings.   Keywords: Inflation, nominal interest rates, GDP, savings.
Pengaruh Kurs, Tingkat Inflasi, Tingkat Bunga dan Jumlah Uang Beredar Terhadap Kemampulabaan Bank Umum di Indonesia Periode Tahun 2006 - 2009 Rahmiati, Tetty Sari
Business and Management Review Vol 1, No 2 (2011): Juni
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This research is to analize the influence of Rupiahs to US Dollar rate, inflation rate, 1 month central bank certificate, quantity money supply (M1) to general bank net interest margin (NIM) in 2006 – 2009 periods. This research using NIM as a proxy of profitability ratio. Using NIM general bank secondary data from Indonesian Banking Statitistics (SPI), data M1 found from Indonesian Financial Economic Statistical (SEKI) from Central Bank, and then inflation rate found from Central Statistic Bureau (BPS). This research using non probability sampling technique. Descriptive and inferensial statistic was used to test the classical assumption, t test, F test, multiple linear regression, and multiple determination (R2). Research output found that money supplydidn’t significantly influencegeneral bank NIM partially. While Rupiahs to US Dollar rate positively influence general bank NIM, then inflation rate positively influencegeneral bank NIM, Central Bank Certificate interest rate positively influencegeneral bank NIM at 5% α. Rupiahs to US Dollar rate, inflation rate, 1 month Central Bank Certificate interest rate, money supply variables influence 52% to general bank NIM variable. Dominantly Rupiahs to US Dollar rate variable to general bank NIM. For further, this research recommended that another indicator must be taken to increasing the proxy for example Return on asset (ROA), Return of  equity (ROE), Operational Income and Operational Cost (BOPO).   Keywords : Rupiahs to US dollar rate, inflation rate, 1 month central bank certificate, quantity money supply and net interest margin
Pengukuran Tingkat Kepuasan Mahasiswa Terhadap Layanan Perguruan Tinggi Menggunakan Analytic Network Process: Studi Kasus Universitas Bakrie Herawan, Didit; Citra, Fatma
Business and Management Review Vol 2, No 1 (2011): Desember
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In the higher education sector, student satisfaction is one of key indicators in measuring quality of a college. The level of student satisfaction depends on many factors influencing it, which may varies among colleges. This study, conducted in 2011, measured the student satisfaction of Bakrie University and the level of importance of each influencing factor using Analytic Network Process, a decision support system tool. Analytic Network Process was considered a new tool for this purpose. There were seven influencing factors identified in the study. The result showed overall level of student satisfaction of 79.3%. The most influencing factor was the service quality of academic faculty, while the least influencing factor was the service quality of non-academic staffs. Key word: student satisfaction, customer satisfaction, Analytic Network Process.
Analisis Perbandingan Kinerja Keuangan PT. Telkom, Tbk dengan PT. Indosat, Tbk Periode 2005 - 2010 Rudianto, Dudi
Business and Management Review Vol 2, No 1 (2011): Desember
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PT. Telkom Tbk. (TLKM) and PT. Indosat Tbk. (ISAT) are the two giants that dominate the telecommunications company and is consistently monopolize the mobile telecommunications industry in Indonesia. Both companies have strengths and weaknesses of each of the services provided to its customers. Competition in both mobile operators the company was committed in the fight over the very prospect of Indonesia to maintain and increase its market share respectively. One important aspect to consider for investors in making investment strategy is to look at the company's financial performance. Overall financial performance of PT. Telkom Tbk, which is measured by QR, DAR, ROE, ROA, NPM, TATO and PBV have better performance than the PT. Indosat Tbk. While the views of different test using one way ANOVA test was partially obtained results that except for QR, and other financial performance measures for the two companies is different. But through testing simultaneously obtained results that the overall financial performance measures that compare the two companies did not have differences. It means that the two companies do not have a great potential to set up a portfolio of investment strategies that will be formed by the investor. Keywords: Financial performance, quick ratio (QR), debt to assets ratio (DAR), return on equity (ROE), return on assets (ROA), net profit margin (NPM), total assets turnover (TATO), and price to book value (PBV)
Economic Trends and Macroeconomic Management In Indonesia: 1960s-1980s Argamaya, Argamaya
Business and Management Review Vol 3, No 1 (2012): Desember
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Tulisan ini membahas mengenai mekanisme penggerak ekonomi makro di Indonesia selama dua periode yakni periode 1960-1965 yang merupakan tahun-tahun yang berbahaya bagi Indonesia dan periode 1966-1989 yang merupakan tahun-tahun keberuntungan bagi perekonomian Indonesia. Indikator utama ekonomi makro menunjukkan kinerja yang mengesankan selama tahun-tahunter sebut. Penyesuaian dalam ekonomi makro memainkan peranan penting dalam menangani situasi yang kacau yang terjadi pada awal periode 1966-1989 serta goncangan baik internal maupun eksternal. Sistem dan pengawasan keuangan yang buruk serta masalah informasi asimetris, seperti kebijakan industri yang bias, kapitalisme, dan memuncaknya pinjaman cepat yang beresiko. Masalah pasar keuangan dan respon yang kurang tanggap membuat Indonesia rentan terhadap goncangan yang akan berdampak negatif pada sentimen pasar terhadap Negara. Kata Kunci: manajemen makroekonomi, pendapatan nasional, inflasi, money supply, kebijakan fiscal, kebijakan moneter, nilai tukar mata uang. This paper discusses the mechanisms of macro-economic drivers in Indonesia during the two periods; the period 1960-1965 which is a dangerous years for Indonesia and the period 1966-1989 which isa miracle years for the Indonesian economy. The main macroeconomic indicators showed an impressive performance over the years. Adjustments in macroeconomic plays an important role in dealing with the chaotic situation that occurred at the beginning of the period 1966-1989 as well as both internal and external shocks. Poor financial system and poor supervision and asymmetric information problems, such as industrial policy bias, capitalism, and rising up risky loans. Financial market issues and less-responsive responses madeIndonesia vulnerable to shocks that would bring a negative impact on market sentiment against the State. 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Pengaruh DER, ROA dan EPS Terhadap PBV Junaeni, Irawati; Megawati, Andriani
Business and Management Review Vol 2, No 1 (2011): Desember
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Price to Book Value (PBV) is the ratio of the market value of equity to the book value of equity.  This ratio is frequently used as indicator of stock price or as a tool to measure intrinsic value of stock.  There are many factors that can affect PBV fluctuation.  This study will analyze both simultaneous and individual effect of Debt to Equity Ratio (DER), Return on Asset (ROA) and Earning Per Share (EPS) to Price to Book Value (PBV). The population in this study consists of all banks that are listed in Bursa Efek Indonesia (BEI) in the period of 2006-2010.  The sampling technique being used is ‘purposive sampling’ that results in 16 banks to be analyzed. There are four hypotheses developed in this study, i.e.: firstly, there is significant effect of DER, ROA and EPS to PBV; secondly, there is significant effect of DER to PBV; thirdly, significant effect of ROA to PBV and the last one is significant effect of EPS to PBV. Analysis method being used in this study is multiple regression analysis.  F-test is used to evaluate the simultaneous effect of independent variables to dependent variable and t-test is used to evaluate partial effect of each independent variable to dependent variable with level of significance 5%. As a result of this study, it is concluded that DER and ROA, individually, has no significant effect to PBV with level of significance more than 5%, while EPS has significant effect to PBV with level of significance less than 5%.  The simultaneous effect of DER, ROA and EPS to PBV is represented by adjusted R-square value at 0.174 or 17.4 %, and the remaining 82.6% is affected by other factors that are not emphasized in this study. The other factors could be as follows :Size, Devidend Payout Ratio (DPR), Beta Stock, Net Profit Growth Rate, Economic Value Added (EVA), Price Earning Ratio (PER), Loan to Deposit Ratio (LDR) and many other factors. Keywords : Debt to Equity Ratio (DER), Return of Asset (ROA), Earning Per Share (EPS) and Price to Book Value (PBV).

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