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Contact Name
Ikhsan Nendi
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hospitalitymanagementoperation@gmail.com
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Jl Pakembaran, Blok Kamarang, Desa Penambangan, Kec. Sedong, Kabupaten Cirebon, Jawa Barat
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INDONESIA
Hospitality Management and Operations Journal
Published by Politeknik Siber Cerdika Internasional
ISSN : -     EISSN : 30898846     DOI : https://doi.org/10.59261/hmoj.v1i1
Core Subject : Science,
Decision Sciences, Operations Research & Management
The scope of the journal includes, but is not limited to: Hospitality Operations Management Hotel and Restaurant Management Tourism Development and Sustainability Customer Service Excellence Technology in Hospitality Human Resource Management in Hospitality Hospitality Marketing and Strategy Hospitality and Tourism Education Revenue and Financial Management in Hospitality Innovative Trends in Hospitality Industry
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Tourism, Leisure and Hospitality Management
Articles 5 Documents
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Search results for , issue "Vol. 1 No. 1 (2024): Hospitality Management and Operations Journal" : 5 Documents clear
Analysis Influence Management Quality Service to Satisfaction Guests at Star Hotels Rismanto, Malik
Hospitality Management and Operations Journal Vol. 1 No. 1 (2024): Hospitality Management and Operations Journal
Publisher : Politeknik Siber Cerdika Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59261/hmoj.v1i1.1

Abstract

In industry very good hospitality competitive , satisfaction visitor become factor the main thing that determines success and sustainability star hotel business . Quality the services provided by the hotel are very play a role in to form perception guests and, ultimately , determine level satisfaction they . Research This aiming For analyze influence various dimensions quality services , including reliability , assurance , responsiveness , empathy , and cleanliness , towards satisfaction guest at a star hotel post- COVID-19 pandemic. Research This use approach quantitative with design descriptive-analytic . Data collected through questionnaire distributed? to guests who have stay at several star hotels , with criteria sample use purposive sampling method . Data analysis was carried out use multiple linear regression For identify contribution of each dimension quality service to satisfaction guest . Research results show that all dimensions quality service own influence significant to satisfaction guest , with cleanliness as the most dominant factor post-pandemic , followed by reliability and responsiveness . Dimensions empathy and reassurance also contribute , but with more value? low compared to factor cleanliness . This result indicates importance improvement quality services in the area of cleanliness and speed response in management strategy hotel services for fulfil expectation more and more guests high . Research This give guide for star hotels in strengthen Power competition through management quality optimal service .
The Influence of Chatbot Based Intelligence Artificial to Satisfaction Customers on E-commerce Platform Magfiroh, Diana
Hospitality Management and Operations Journal Vol. 1 No. 1 (2024): Hospitality Management and Operations Journal
Publisher : Politeknik Siber Cerdika Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59261/hmoj.v1i1.2

Abstract

Industry hospitality , especially in five- star hotels , is facing challenge big in maintain performance optimal operational environment . work and satisfaction employee known as factor important that influences productivity and quality service in sector This . However , there is gap study about influence combination second variable This to performance hotel operations . Research This aiming For analyze influence environment work and satisfaction employee to performance operations in five star hotels . Research use approach quantitative with method survey , collecting data from hotel employees who fulfill criteria certain . Sample chosen use purposive sampling technique , and the data was analyzed through regression multiple For know influence significant of each variable . Instrument study in the form of questionnaire with Likert scale is used For measure level satisfaction employees , conditions environment work , and performance operational . Research results show that environment conducive work and level? satisfaction high employee? in a way significant contribute to the improvement performance five star hotel operations . Environment supportive work and high satisfaction?? capable increase productivity employee up to 58%, indicating that both of them own great influence? to performance operational . Findings This expected can become base for hotel management in devise a strategy for create environment supportive work? as well as increase satisfaction employee use reach performance optimal operations .
Impact of Training and Development Programs Employee to Productivity in Industry Hospitality Ferdiansah, Rudi
Hospitality Management and Operations Journal Vol. 1 No. 1 (2024): Hospitality Management and Operations Journal
Publisher : Politeknik Siber Cerdika Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59261/hmoj.v1i1.3

Abstract

Industry hospitality face increasingly fierce competition tight and change need fast , demanding customers? improvement quality and productivity employees . Training and development programs employee acknowledged as an important strategy in increase competence , efficiency and satisfaction work , which has an impact directly on performance and power competition company . However , the effectiveness from various training programs This Still need under review more in depth , especially in the sector Hospitality . Research This aiming For evaluate impact of training and development programs to productivity employees in the industry hospitality , with focus on improvement relevant skills? with work , efficiency in serve customers , and satisfaction work . Research This use method quantitative with approach survey . Data collected through questionnaire distributed? to 100 hotel employees who have following training and development programs . Data analysis was carried out use linear regression for determine the impact of training programs to productivity employees . Research results show that the training and development program own influence positive and significant to productivity employees . Employees who participate in this program tend show improvement ability work , efficiency and satisfaction in operate his/her task . Findings This underline importance training sustainable as an improvement strategy quality source Power human in industry hospitality .
Influence Sustainable Hospitality Policy on Interest Visitor in Choosing an Eco- Friendly Hotel Putri, Fitri Ayu Triana
Hospitality Management and Operations Journal Vol. 1 No. 1 (2024): Hospitality Management and Operations Journal
Publisher : Politeknik Siber Cerdika Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59261/hmoj.v1i1.4

Abstract

Increasing awareness will issue global sustainability has push industry hospitality For adopt sustainable hospitality policies , which focus on sustainable practices friendly environment like subtraction waste , savings energy , and use source Power renewable . However , it is still A little research that is special to study influence policy This to interest visitor in choose a friendly hotel environment , especially in Indonesia. Research This aiming For analyze to what extent do sustainable hospitality policies influence interest visitor in choose accommodation that implements practice sustainability . Research use approach quantitative with method survey of 200 respondents who have experience stay at a friendly hotel environment in Indonesia. Data collection was carried out through questionnaire closed with Likert scale , which is then analyzed use simple linear regression For see influence variable policy sustainability to interest guest . Research results show that sustainable hospitality policy has influence significant to interest visitor in choose a friendly hotel environment , with Respondent more tend choose a hotel that implements practice sustainability . Research This show that implementation policy friendly environment No only support global sustainability but also enhance Power attraction and loyalty Consumers . Findings This expected can become reference for industry hospitality in designing effective sustainability strategies .?
Studies Effectiveness System Management Operational For Optimization Costs in Industry Hospitality Ridzky, Muhammad Maulana
Hospitality Management and Operations Journal Vol. 1 No. 1 (2024): Hospitality Management and Operations Journal
Publisher : Politeknik Siber Cerdika Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59261/hmoj.v1i1.5

Abstract

Industry hospitality face challenge significant in manage cost operational consequence pressure competition and improvement price . Effectiveness system management good operational? become important For help hotels maintain Power competition without sacrifice quality services . Research This aiming For evaluate effectiveness system management operational in optimize costs in several starred hotels in Indonesia, especially through management power work , energy , and food and beverages . Research This use approach quantitative with method descriptive-analytical . Data obtained of the 50 hotels that have implement system management based on technology . Instruments study covering questionnaire and interview structured analyzed? use statistics descriptive and regression multiple For identify influence system management to subtraction costs . Research results show that automation and usage technology in management power Work succeed reduce cost up to 15%, while implementation system management energy can reduce cost utilities up to 20%. In addition that , the implementation management inventory data based reduce waste food up to 30%, which has an impact positive on efficiency cost operational . Conclusion from study This is that system management operational based on technology proven effective in optimize costs , and results This offer guide for hotel manager for increase efficiency operational in a way overall .

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