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Asian Digital Governance Problems
Published by Pemuda Peduli Publikasi Insan Ilmiah
ISSN : -     EISSN : 30480868     DOI : https://doi.org/10.71435
Core Subject : Science, Social,
Decision Sciences, Operations Research & Management Social Sciences
Asian Digital Governance Problems is a concept or approach to governance that uses digital technology, such as computers, the internet and information systems, to increase efficiency, transparency, participation and effectiveness in decision making and the delivery of public services. This includes the use of digital technology to facilitate communication between government and society, provide public services online, manage and analyze data for better decision making, and increase citizen involvement in policy and decision-making processes. The scope of this journal covers administration, management, public information systems and digital public services.
Arjuna Subject : Ilmu Sosial - Administrasi Publik
Articles 26 Documents
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Digitalization in Strengthening Good Governance: A Case Study of e-Government Implementation in Local Government in Makassar City Manggabarani, Nur Azizah
Asian Digital Governance Problems Vol. 1 No. 2 (2024): Asian Digital Governance Problems
Publisher : Asian Digital Governance Problems

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71435/685958

Abstract

Purpose: This study aimed to examine how digitalization contributes to strengthening good governance through the implementation of e-government in Makassar City. It explored how digital systems foster transparency, accountability, citizen participation, and administrative efficiency within a local governance context. Subjects and Methods: Using a qualitative case study approach, data were collected from twenty purposively selected participants, including local government officials, IT officers, civil society representatives, and citizens. The study employed in-depth interviews, field observations, and document analysis. Data were analyzed thematically to identify patterns and interpret how e-government platforms such as SIPAKATAU, SIPAKALEBBI, and SIPAKARUNG influence governance practices. Results: Findings revealed that digitalization has enhanced information accessibility, improved procedural accountability, and promoted more inclusive forms of civic interaction. Transparency and efficiency increased notably through digital platforms that reduced bureaucratic layers and service delays. However, disparities in digital access, limited literacy, and uneven institutional capacity constrained full participation and sustained implementation. Training initiatives improved staff competence but adaptation remained gradual and dependent on leadership commitment. Conclusions: Digitalization has redefined governance culture in Makassar by embedding transparency and accountability into daily administrative practice. While it does not automatically ensure good governance, it creates an enabling environment where ethical leadership, inclusivity, and institutional learning determine success. Sustainable digital governance requires continued investment in human capacity, equitable access, and participatory mechanisms that transform technology into a genuine instrument of democratic accountability.
Digital Governance Challenges: The Digital Divide and Government Infrastructure Limitations in Sri Lanka Perera, Nimal; Wijesinghe, Sachini; Jayawardena, Tharindu
Asian Digital Governance Problems Vol. 3 No. 1 (2026): Asian Digital Governance Problems
Publisher : Asian Digital Governance Problems

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71435/689218

Abstract

Purpose: This study aims to examine the challenges of digital governance in Sri Lanka, with a particular focus on the digital divide and government infrastructure limitations. It seeks to understand how structural, institutional, and socio-cultural factors shape the effectiveness and inclusivity of digital governance initiatives in a developing country context. Subjects and Methods: The research adopts a qualitative design, drawing on data from 25 semi-structured interviews with government officials, IT practitioners, policy advisors, and citizens from urban, rural, and estate sectors. Participants were selected using purposive sampling to capture diverse perspectives and experiences related to digital governance. Data were analyzed using thematic analysis through an iterative coding process to identify recurring patterns and key themes. Results: The findings reveal six interrelated challenges: regional inequality in digital infrastructure, digital literacy gaps, institutional fragmentation, reliance on hybrid online–offline practices, trust deficits, and policy–practice gaps. Uneven infrastructure and limited digital skills restrict meaningful citizen participation, particularly in rural and estate areas. Institutional capacity constraints, lack of system integration, and limited trust in digital platforms further reduce the transformative potential of digital governance, resulting in partial and uneven implementation across regions. Conclusions: The study concludes that digital governance in Sri Lanka is constrained by multidimensional structural and institutional barriers. Sustainable and inclusive digital transformation requires integrated strategies that address infrastructure equity, digital literacy, institutional coordination, and trust-building, rather than a sole emphasis on technological adoption.
The Impact of Big Data Technology on Public Decision Making in Digital Governance: Literature Review Cahyaningrum, Cahyaningrum
Asian Digital Governance Problems Vol. 3 No. 1 (2026): Asian Digital Governance Problems
Publisher : Asian Digital Governance Problems

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71435/689219

Abstract

Purpose: This study aims to examine and synthesize existing scholarly literature on the impact of big data technology on public decision making within the context of digital governance. It seeks to clarify how big data influences policy processes, administrative performance, and governance outcomes, while also identifying institutional and ethical conditions that shape its effectiveness. Subjects and Methods: The study adopts an integrative qualitative literature review design guided by the PRISMA framework. Academic articles were systematically identified from Scopus, Web of Science, and Google Scholar using predefined keywords related to big data, digital governance, and public decision making. Following identification, screening, and eligibility assessment, nine peer-reviewed studies were selected for in-depth analysis. Data were analyzed using thematic analysis and cross-study synthesis to identify recurring patterns, key themes, and relational mechanisms across studies. Results: The findings indicate that big data technology enhances evidence-based decision making by enabling predictive analytics, real-time analysis, and policy optimization. However, its impact is highly conditional, depending on mediating factors such as data quality, analytical skills, and institutional capacity. The literature also highlights significant challenges related to ethics, accountability, transparency, and unequal access to data and skills. These issues underscore the tension between data-driven efficiency and democratic governance principles. Conclusions: Big data technology functions as an enabling but non-deterministic force in digital governance. Its contribution to public decision making depends on supportive institutions, ethical safeguards, and inclusive governance practices that align technological innovation with public values.
E-Government Performance in Developing Countries: A Comparative Study Across Cities Wijaya, Aditya Pranata
Asian Digital Governance Problems Vol. 3 No. 1 (2026): Asian Digital Governance Problems
Publisher : Asian Digital Governance Problems

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71435/689220

Abstract

Purpose: E government has become a key instrument for public sector reform, particularly in developing countries where urban governments face increasing demands for efficient, transparent, and accessible public services. While national level assessments provide useful benchmarks, they often overlook variations in e government performance at the city level, where implementation directly affects citizens. Subjects and Methods: This study employs a comparative cross sectional design to examine e government performance across selected cities in developing countries. Using secondary data from official municipal websites, policy documents, and international reports, the study assesses multiple dimensions of e government performance, including online service availability, usability, information quality, transparency, and citizen engagement. A standardized set of indicators is applied to enable systematic comparison across cities. Results: The findings reveal considerable variation in e government performance among the cities studied. Overall, cities demonstrate stronger performance in basic service provision and information dissemination than in transparency and citizen engagement. While some cities show relatively balanced implementation across dimensions, others exhibit fragmented or uneven performance, indicating differences in institutional capacity and governance orientation. Conclusions: The study concludes that e government performance in developing cities remains largely service oriented and has yet to fully realize its potential as a tool for participatory and transparent governance. Effective e government requires not only technological adoption but also stronger institutional commitment to openness, accountability, and citizen involvement. These findings underscore the importance of aligning digital initiatives with broader governance reforms at the local level.
Digital Capacity Building Strategy of Local Government in Palopo City Utari, Aulia Ayu; Pratama, Bima
Asian Digital Governance Problems Vol. 3 No. 1 (2026): Asian Digital Governance Problems
Publisher : Asian Digital Governance Problems

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71435/689221

Abstract

Purpose: Digital transformation has become a key agenda in public sector reform, particularly at the local government level where public services are delivered directly to citizens. However, the effectiveness of digital initiatives is often constrained by limited digital capacity, including human resource readiness, institutional coordination, and technological integration. This study examines strategies for improving digital capacity within the local government of Palopo City. Subjects and Methods: This study employs a qualitative descriptive approach. Data were collected through in-depth interviews with local government officials, document analysis of digital governance policies, and direct observation of digital system implementation. The research focuses on human resources, institutional arrangements, and technological infrastructure as key dimensions of digital capacity building. Data were analyzed thematically to identify patterns and strategic issues shaping digital transformation at the local level. Results: The findings indicate that digital capacity building in Palopo City is progressing unevenly across government units. Basic digital skills are generally present, yet advanced competencies remain limited. Institutional support and leadership commitment vary, leading to fragmented implementation of digital initiatives. Although digital systems have been developed, limited integration and underutilization persist due to capacity and governance constraints. Conclusions: The study concludes that strengthening digital capacity in local government requires a holistic and sustained strategy that integrates human resource development, institutional alignment, and technological governance. Digital transformation should be approached as an organizational learning process to ensure its contribution to effective and sustainable local governance.
Building an Integrative Framework for Change Management for Digital Transformation in Public Services Samsodin, Samsodin
Asian Digital Governance Problems Vol. 3 No. 1 (2026): Asian Digital Governance Problems
Publisher : Asian Digital Governance Problems

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71435/689217

Abstract

Purpose: This study aims to conceptually examine prominent change management models and evaluate their relevance for supporting digital transformation in public sector organizations. Subjects and Methods: The research applies a literature review approach by analyzing academic articles, books, and best-practice reports. The data were examined using thematic analysis involving reduction, categorization, and synthesis to identify the strengths, limitations, and gaps in the application of Lewin’s Three-Step Model, ADKAR, Kotter’s Eight-Step Model, and Beer and Nohria’s Theory E and Theory O. Results: The review indicates that no single framework can universally address the complexity of digital change in the public sector. Lewin’s model contributes to building organizational readiness, ADKAR focuses on individual engagement and capability, Kotter underlines the importance of leadership and vision, while Theory E and Theory O stress balancing structural performance and cultural development. Evidence from transformation experiences in Microsoft and Kodak confirms that leadership commitment, organizational culture, and employee preparedness are decisive factors. Conclusions: An integrative approach that combines complementary elements from multiple models is more suitable for achieving sustainable digital transformation and improving governance outcomes in public service institutions.

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