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Global Academy of Business Studies
Published by Goodwood Publishing
ISSN : -     EISSN : 31103197     DOI : https://doi.org/10.35912/gabs
Core Subject : Economy,
Global Academy of Business Studies, published by Goodwood Publishing, is an online, peer-reviewed, open access scholarly journal that publishes high-quality, critical, and original research in the field of business and management. The journal serves as a platform for researchers, academics, and practitioners to present innovative ideas, empirical findings, and theoretical contributions that advance both the understanding and practice of business. We welcome a broad range of manuscript types, including original research articles, review articles, case studies, book reviews, and critical discussions. The scope covers diverse areas such as strategic management, marketing, finance, entrepreneurship, human resource management, operations, and international business. Through fostering scholarly exchange and promoting rigorous research, Global Academy of Business Studies aims to bridge the gap between theory and practice, encourage multidisciplinary approaches to business challenges, and contribute to the global discourse on sustainable and innovative business solutions.
Articles 1 Documents
Search results for , issue "Vol. 2 No. 3 (2026): January" : 1 Documents clear
The Effect of Lecturer Professionalism and Quality of Academic-Administrative Services on Student Satisfaction with The Mediation of Student Comfort At STIT Pringsewu Muslih, Diena Izzaty; Kisman, Zainul
Global Academy of Business Studies Vol. 2 No. 3 (2026): January
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/gabs.v2i3.3824

Abstract

Purpose: This study aimed to examine the effects of lecturer professionalism and academic–administrative service quality on student satisfaction, with student comfort serving as a mediating variable at STIT Pringsewu. Research Methodology: This study used a quantitative approach with a cross-sectional design. Primary data were collected through questionnaires administered to active undergraduate students in Semesters 4 and 6. A purposive sampling technique was used with 347 respondents from a population of 2,619 students. Data analysis was performed using Partial Least Squares structural equation modeling (PLS-SEM). Results: The results showed that lecturer professionalism and academic–administrative service quality significantly affect student satisfaction, both directly and indirectly through student comfort as a mediating variable. The endogenous construct "Student Comfort" has an R-square value of 0.570, and "Student Satisfaction" has an R-square value of 0.781. Conclusions: Lecturer professionalism and academic–administrative service quality are essential in improving student satisfaction, with student comfort acting as an effective mediator. Continuous improvements in service delivery, responsiveness, and empathy in academic–administrative services are recommended to enhance student satisfaction and comfort. Limitations: The study was conducted at STIT Pringsewu, limiting generalizability. The purposive sampling technique may affect sample representativeness. Contribution: This study provides insights into the roles of lecturer professionalism and academic–administrative service quality in shaping student satisfaction and highlights the importance of student comfort as a mediating factor.

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