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Review of Multidisciplinary Academic and Practice Studies
Published by Sekolah Tinggi Ekonomi Krakatau
ISSN : -     EISSN : 31100635     DOI : https://doi.org/10.61401/rmaps
Core Subject : Education,
Other
Published by Lembaga Penelitian dan Pengabdian kepada Masyarakat (LPPM), Sekolah Tinggi Ilmu Ekonomi Krakatau, Review of Multidisciplinary Academic and Practice Studies (RMAPS) is an online and open-access academic journal focusing on critical and original multidisciplinary approaches. Review of Multidisciplinary Academic and Practice Studies welcomes high-quality manuscripts covering original research articles, review articles, book reviews, case reports, and discussions from academics, researchers, practitioners, and professionals from various fields, including but not limited to social sciences, natural sciences, humanities, and technology aimed at providing a better understanding of contemporary issues in various fields of study.
Arjuna Subject : Umum - Umum
Articles 5 Documents
 1 
Search results for , issue "Vol 1 No 1 (2024): February" : 5 Documents clear
The influence of service responsiveness, employee competence and the use of technology on the satisfaction of business actors through service quality at the Karimun Regency Investment and one-stop integrated service office Mardalena Mardalena; Fachrudin Fachrudin; Mohamad Gita Indrawan
Review of Multidisciplinary Academic and Practice Studies Vol 1 No 1 (2024): February
Publisher : LPPM STIE KRAKATAU

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61401/rmaps.v1i1.125

Abstract

Purpose: This study aims to analyze the influence of service responsiveness, employee competence, and use of technology on business actor satisfaction through service quality at the DPMPTSP Karimun Regency. In the current era of digitalization, improving the quality of public services is one of the priorities for meeting the expectations of business actors in interacting with government institutions. Research Methodology: This study uses a quantitative approach with a survey method of 162 business actors who use the services of the Karimun Regency Investment and One Stop Integrated Services Service. Data were collected using a questionnaire distributed through Google Forms. Results: The results of the analysis show that service responsiveness has a positive and insignificant effect on service quality with an effect of 11.9%. Employee competency and the use of technology have a positive effect on service quality, with an effect of 58.8% and 26.5%, respectively. Service responsiveness had a negative and insignificant effect on business actor satisfaction, with an effect of 09.8%. Employee competency and the use of technology on business actor satisfaction have a positive and significant effect on business actor satisfaction, with an influence of 34.2% and 18.3%, respectively. Service quality had a positive effect on business actor satisfaction, with an influence of 55.3%. Service Responsiveness has a positive and insignificant effect on Business Actor Satisfaction through Service Quality, with an influence of 06.6%. Employee Competency had a positive and significant effect on Business Actor Satisfaction through Service Quality, with an influence of 32.4%. The use of technology had a positive and significant effect on Business Actor Satisfaction through Service Quality, with an influence of 14.7%. Good service quality acts as a mediator in the relationship between service responsiveness, employee competence, and the use of technology, and business satisfaction. Thus, improving service quality is key to increasing the satisfaction of business actors in the DPMPTSP Karimun Regency. Recommendation: This research underlines the importance of increasing employee competency through continuous training and adopting the latest technology to create more responsive and efficient services.
Determination of leadership style, discipline and work environment on employee performance through employee job satisfaction at the Bintan District Health Center Filya Fatriasari; Chabullah Wibisono; I Wayan Catrayasa
Review of Multidisciplinary Academic and Practice Studies Vol 1 No 1 (2024): February
Publisher : LPPM STIE KRAKATAU

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61401/rmaps.v1i1.126

Abstract

Purpose: This study aimed to determine and analyze the determinants of leadership style, discipline, and work environment on employee performance through employee job satisfaction at the Bintan Regency Community Health Center. Research Methodology: This type of research uses associative causality design. Data were collected using a questionnaire that was distributed to 236 respondents. Statistical data analysis uses structural equation modeling partial least squares (SEM-PLS) and analysis paths to test relationship patterns that reveal the influence of variables on other variables, both direct and indirect. Results: The research results show that Leadership Style directly has a positive and significant effect on Performance with P-Values of 0.041 < 0.05. Direct discipline had a positive and significant effect on performance, with P-values of 0.002 < 0.05. The work Environment has a positive and significant effect on Performance with P-Values of 0.004 < 0.05. Job Satisfaction has a positive and significant direct effect on Performance with P-Values of 0.006 < 0.05. Leadership Style has a positive but not significant effect on Job Satisfaction with P-Values of 0.065 > 0.05. Discipline directly had a positive and significant effect on Job Satisfaction with P-Values of 0.003 < 0.05. The work Environment directly has a positive and significant effect on Job Satisfaction with P-Values of 0.010 < 0.05. Job Satisfaction did not mediate the influence of Leadership Style on performance, with a p-value of 0.553 > 0.05. The mediating effect of Discipline Job Satisfaction on performance had a p-value of 0.003 < 0.05. The mediating effect of Work Environment Job Satisfaction on performance had a p-value of 0.023 < 0.05.
The impact of leadership, integrity and performance on compliance in Regional Apparatus Organisations (OPD) within the local government of Karimun District with organisational commitment as an intervening variable Ngaliman Ngaliman; Sajiyo Sajiyo; Dwi Firdayani
Review of Multidisciplinary Academic and Practice Studies Vol 1 No 1 (2024): February
Publisher : LPPM STIE KRAKATAU

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61401/rmaps.v1i1.128

Abstract

Purpose: This study aims to determine the Influence of Leadership, Integrity and Performance on Compliance in Regional Apparatus Organizations (OPD) in the Regional Government of Karimun Regency with Organizational Commitment as an Intervening Variable. Research Methodology: This study used primary data from 105 employees. Results: Based on monitoring the results of internal and external supervision carried out from 2011 to 2023, it is known that only 142 findings were followed up by the OPD out of a total of 513 financial and administrative findings. These results show the weak leadership, integrity, and performance of the organization in terms of compliance. This study found that leadership has no direct influence on compliance or organizational commitment, while integrity and performance have a significant effect on both organizational commitment and compliance. The indirect influence mediated by organizational commitment shows that only the variables of integrity and performance have a significant influence on compliance, while leadership does not show a significant influence on compliance mediated by organizational commitment. Recommendation: Recommendations are proposed to improve organizational compliance through effective leadership, strong employee integrity, and higher performance.
The effect of competence, time budget pressure, and information technology on audit quality with independence as an intervening variable at the regional inspectorate office in Riau Islands Province Faisal Faisal; Ngaliman Ngaliman; Muammar Khaddafi
Review of Multidisciplinary Academic and Practice Studies Vol 1 No 1 (2024): February
Publisher : LPPM STIE KRAKATAU

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61401/rmaps.v1i1.139

Abstract

Purpose: This study examines the influence between competence, time budget pressure, and information technology on audit quality with independence as an intervening variable at the Regional Inspectorate in Riau Islands Province. Research Methodology: The sample in this study were 122 people who worked as examiners at the Provincial and Regency / City Regional Inspectorates in Riau Islands Province using purposive sampling method. The data source of this research is primary data obtained from distributing questionnaires to research respondents. The data in this study were analyzed using the Structural Equation Model (SEM) with the Partial Least Square (PLS) approach and using the smart PLS 3.0 analysis tool. Results: The results showed that each variable of competence, time budget pressure, and information technology and independence is related and has a positive effect on the quality of audits performed by auditors. The results showed that Competence, Time Budget Pressure, and Information Technology have a positive and significant effect on Audit Quality. Independence is able to mediate the influence between Competence, Time Budget Pressure, and Information Technology on Audit Quality.
The influence of transactional leadership style, organisational commitment and competence on employee performance through work motivation in the regional secretariat of the Karimun District Ganar Septyadi; Bambang Satriawan; Nolla Puspita Dewi
Review of Multidisciplinary Academic and Practice Studies Vol 1 No 1 (2024): February
Publisher : LPPM STIE KRAKATAU

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61401/rmaps.v1i1.141

Abstract

Purpose: This study aimed to determine the relationship between leadership style, organizational commitment, and competence on employee performance through work motivation in the Karimun District Regional Secretariat. Results: It was concluded that transactional leadership style, organizational commitment, and competence had no direct influence on employee performance. Transactional leadership style, organizational commitment, and employee competence have a significant direct influence on work motivation. Motivation has a significant and direct influence on employee performance. There is a significant influence of transactional leadership style, organizational commitment, and competence on employee performance among employees’ work motivation. Recommendations: It is recommended that the Head of the Regional Secretariat of Karimun Regency optimize the performance of the agency by improving employee performance by adjusting the leadership style applied, increasing organizational commitment, empowering employees according to competency in a fair and professional manner, and increasing employee work motivation.

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