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Review of Multidisciplinary Academic and Practice Studies
Published by Sekolah Tinggi Ekonomi Krakatau
ISSN : -     EISSN : 31100635     DOI : https://doi.org/10.61401/rmaps
Core Subject : Education,
Other
Published by Lembaga Penelitian dan Pengabdian kepada Masyarakat (LPPM), Sekolah Tinggi Ilmu Ekonomi Krakatau, Review of Multidisciplinary Academic and Practice Studies (RMAPS) is an online and open-access academic journal focusing on critical and original multidisciplinary approaches. Review of Multidisciplinary Academic and Practice Studies welcomes high-quality manuscripts covering original research articles, review articles, book reviews, case reports, and discussions from academics, researchers, practitioners, and professionals from various fields, including but not limited to social sciences, natural sciences, humanities, and technology aimed at providing a better understanding of contemporary issues in various fields of study.
Arjuna Subject : Umum - Umum
Articles 20 Documents
 1   2 
The influence of service responsiveness, employee competence and the use of technology on the satisfaction of business actors through service quality at the Karimun Regency Investment and one-stop integrated service office Mardalena Mardalena; Fachrudin Fachrudin; Mohamad Gita Indrawan
Review of Multidisciplinary Academic and Practice Studies Vol 1 No 1 (2024): February
Publisher : LPPM STIE KRAKATAU

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61401/rmaps.v1i1.125

Abstract

Purpose: This study aims to analyze the influence of service responsiveness, employee competence, and use of technology on business actor satisfaction through service quality at the DPMPTSP Karimun Regency. In the current era of digitalization, improving the quality of public services is one of the priorities for meeting the expectations of business actors in interacting with government institutions. Research Methodology: This study uses a quantitative approach with a survey method of 162 business actors who use the services of the Karimun Regency Investment and One Stop Integrated Services Service. Data were collected using a questionnaire distributed through Google Forms. Results: The results of the analysis show that service responsiveness has a positive and insignificant effect on service quality with an effect of 11.9%. Employee competency and the use of technology have a positive effect on service quality, with an effect of 58.8% and 26.5%, respectively. Service responsiveness had a negative and insignificant effect on business actor satisfaction, with an effect of 09.8%. Employee competency and the use of technology on business actor satisfaction have a positive and significant effect on business actor satisfaction, with an influence of 34.2% and 18.3%, respectively. Service quality had a positive effect on business actor satisfaction, with an influence of 55.3%. Service Responsiveness has a positive and insignificant effect on Business Actor Satisfaction through Service Quality, with an influence of 06.6%. Employee Competency had a positive and significant effect on Business Actor Satisfaction through Service Quality, with an influence of 32.4%. The use of technology had a positive and significant effect on Business Actor Satisfaction through Service Quality, with an influence of 14.7%. Good service quality acts as a mediator in the relationship between service responsiveness, employee competence, and the use of technology, and business satisfaction. Thus, improving service quality is key to increasing the satisfaction of business actors in the DPMPTSP Karimun Regency. Recommendation: This research underlines the importance of increasing employee competency through continuous training and adopting the latest technology to create more responsive and efficient services.
Determination of leadership style, discipline and work environment on employee performance through employee job satisfaction at the Bintan District Health Center Filya Fatriasari; Chabullah Wibisono; I Wayan Catrayasa
Review of Multidisciplinary Academic and Practice Studies Vol 1 No 1 (2024): February
Publisher : LPPM STIE KRAKATAU

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61401/rmaps.v1i1.126

Abstract

Purpose: This study aimed to determine and analyze the determinants of leadership style, discipline, and work environment on employee performance through employee job satisfaction at the Bintan Regency Community Health Center. Research Methodology: This type of research uses associative causality design. Data were collected using a questionnaire that was distributed to 236 respondents. Statistical data analysis uses structural equation modeling partial least squares (SEM-PLS) and analysis paths to test relationship patterns that reveal the influence of variables on other variables, both direct and indirect. Results: The research results show that Leadership Style directly has a positive and significant effect on Performance with P-Values of 0.041 < 0.05. Direct discipline had a positive and significant effect on performance, with P-values of 0.002 < 0.05. The work Environment has a positive and significant effect on Performance with P-Values of 0.004 < 0.05. Job Satisfaction has a positive and significant direct effect on Performance with P-Values of 0.006 < 0.05. Leadership Style has a positive but not significant effect on Job Satisfaction with P-Values of 0.065 > 0.05. Discipline directly had a positive and significant effect on Job Satisfaction with P-Values of 0.003 < 0.05. The work Environment directly has a positive and significant effect on Job Satisfaction with P-Values of 0.010 < 0.05. Job Satisfaction did not mediate the influence of Leadership Style on performance, with a p-value of 0.553 > 0.05. The mediating effect of Discipline Job Satisfaction on performance had a p-value of 0.003 < 0.05. The mediating effect of Work Environment Job Satisfaction on performance had a p-value of 0.023 < 0.05.
The impact of leadership, integrity and performance on compliance in Regional Apparatus Organisations (OPD) within the local government of Karimun District with organisational commitment as an intervening variable Ngaliman Ngaliman; Sajiyo Sajiyo; Dwi Firdayani
Review of Multidisciplinary Academic and Practice Studies Vol 1 No 1 (2024): February
Publisher : LPPM STIE KRAKATAU

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61401/rmaps.v1i1.128

Abstract

Purpose: This study aims to determine the Influence of Leadership, Integrity and Performance on Compliance in Regional Apparatus Organizations (OPD) in the Regional Government of Karimun Regency with Organizational Commitment as an Intervening Variable. Research Methodology: This study used primary data from 105 employees. Results: Based on monitoring the results of internal and external supervision carried out from 2011 to 2023, it is known that only 142 findings were followed up by the OPD out of a total of 513 financial and administrative findings. These results show the weak leadership, integrity, and performance of the organization in terms of compliance. This study found that leadership has no direct influence on compliance or organizational commitment, while integrity and performance have a significant effect on both organizational commitment and compliance. The indirect influence mediated by organizational commitment shows that only the variables of integrity and performance have a significant influence on compliance, while leadership does not show a significant influence on compliance mediated by organizational commitment. Recommendation: Recommendations are proposed to improve organizational compliance through effective leadership, strong employee integrity, and higher performance.
The impact of capital structure, investment growth, and liquidity on financial performance of automotive companies and its components on the Indonesia Stock Exchange (2018-2022) Riska Mandasari; Brady Rikumahu
Review of Multidisciplinary Academic and Practice Studies Vol 1 No 2 (2024): August
Publisher : LPPM STIE KRAKATAU

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61401/rmaps.v1i2.131

Abstract

Purpose: This study analyzes the influence of capital, investment, and liquidity structures on the financial performance of automotive companies and their components listed on the Indonesia Stock Exchange (IDX) from 2018 to 2022. Research methodology: Multiple regression analysis was used and data were obtained from the company's annual financial statements from 2018 to 2022. The findings of this study are expected to provide important insights for financial managers and stakeholders in managing company finances, and serve as a reference for investors and creditors in evaluating the financial performance of a company. Results: The results show that capital structure has a significantly positive effect on financial performance, while investment and liquidity do not significantly affect financial performance. Limitation: The study's limitation is that it focuses solely on automotive companies listed on the Indonesia Stock Exchange during the specified timeframe. Contribution: The study's contribution is that it provides empirical evidence regarding the impact of capital structure, investment growth, and liquidity on financial performance in the Indonesian automotive industry, which can inform future research and practical applications in this context. Implementation: Capital structure refers to the combination of debt and equity used to finance a company's operations, whereas investment refers to the use of funds or fixed assets to increase the value of the company's products. Liquidity refers to the ability of a company to meet its financial obligations in a timely manner. Multiple linear regression analysis was used in this study, and a sample of 15 companies was selected using purposive sampling.
Value proposition design at training & consulting services company in sharia financial banking Lampung Province at CV. Acceleration Indonesia Juara Hengki Yuliansyah
Review of Multidisciplinary Academic and Practice Studies Vol 1 No 2 (2024): August
Publisher : LPPM STIE KRAKATAU

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61401/rmaps.v1i2.132

Abstract

Purpose: The study aims to identify the causes of the existing business performance gap and design a Value Proposition Design for Training and Consulting Services Companies in the Sharia Financial Sector in Lampung Province at Cv. Akselerasi Indonesia Juara. Research methodology: The model of this research is exploration research, which is research that begins to observe phenomena and problems occur and to develop initial ideas about them which then move towards refining the research questions. Results: CV Akselerasi Indonesia Juara created a sustainable program to provide training services. Because BPRS likes the service, they don't like it when the service is only limited to the classroom. The ongoing program can be made by providing alumni forums, sharing forums, and even to the ongoing program. Limitation: The company, AKIRA, provides training and consulting services to various institutions and companies, including UKMs, and has three divisions: Public Training, In House Training, and CCC (Coaching, Consulting & Co-management). Contribution: The company has faced challenges in developing its business due to the COVID-19 pandemic, which disrupted the industry of training and consulting services.
Core Problem Solving (CPS) – Kepner Treg Approach to strengthen quality performance at PT. UTC Aerospace System Bandung (UTAS Bandung) Erwan Nofrianto; Mursyid Hasan Basri
Review of Multidisciplinary Academic and Practice Studies Vol 1 No 2 (2024): August
Publisher : LPPM STIE KRAKATAU

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61401/rmaps.v1i2.133

Abstract

Purpose: This research aims to determine the effectiveness of Core Problem Solving (CPS) with the Kepner Tregoe approach, which is able to improve %SRR performance from 0.73% in 2022 to 0.5% in the next five years and take the right solutions to be planned in 2023. Methods: A study on this case at UTAS Bandung with a focus on the %SRR performance that is driven by the amount of scrap, rework, and repair parts, called the cost of poor quality (CoPQ) divided by the total amount of parts sold to the customer. Core Problem Solving (CPS) combined with the Kepner Treg method can strengthen the quality performance. Starting with problem identification, followed by problem analysis using a Pareto diagram, an ishikawa diagram (fishbone diagram), and five why analysis to obtain the correct root cause and come out with alternative solutions to prevent future faults. Results/findings: Based on problem analysis, it was found that the highest CoPQ contributor comes from prismatic cells, around 61% or $154,000 of total CoPQ $254,300 in 2022. To reach a 0.5% target in 2027 need to improve around $81,115 within 5 years or similar with $16,223 per year. Core problem solving (CPS) combined with the Kepner Treg method will be applied to achieve quality performance as planned. Limitations: This research only refers to data available in SAP based on performance in 2022 without counting the return part from reject customer and reject part caused by supplier. Contribution: Implementing core problem solving (CPS) combined with the Kepner Treg approach showing the right direction and good impact on quality performance at UTAS Bandung. It is important to develop an army of core problem-solving by encouraging more people to learn about it. This can also be used as a benchmark for other sites in global groups.
Parenting Module Development Based on Intelligences Intelektual, Emotional, and Spiritual (IES) for Strengthening Student Character in Boarding Schools Moh. Yusuf; Thamrin Tahir; Abdul Saman
Review of Multidisciplinary Academic and Practice Studies Vol 1 No 2 (2024): August
Publisher : LPPM STIE KRAKATAU

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61401/rmaps.v1i2.134

Abstract

Purpose: This study aimed to describe the level of need, determine the design form, and analyze the level of validation, practicality, and effectiveness of developing IES-based parenting modules in strengthening the character of students in boarding schools. Methodology: Research using Research and Development (R&D) with the ADDIE model approach (Analysis, Design, Development, Implementation and Evaluation) with data and information collection techniques carried out through documentation studies, literature studies, filling out questionnaires, interviews, and digging primary sources of information relating to the upbringing of students in dormitories, which can be accounted for. Results: The results of this research were qualitative and quantitative. The results showed that (1) the development of this IES-based parenting module is based on the needs of boarding teachers and students; and (2) the module design follows the structure of the learning model, which consists of a cover page, an introduction containing rationale, aims, benefits, targets, foundations,principles of care, models of care, main duties of boarding teachers, stages of care, daily life of students, and operational standards for boarding teachers. (3) The module developed is proven to be valid based on the validator's assessment, receiving an average score of 4.55, which means Very Good. (4) the assessment of the practicality of the module obtained an average of 4.33 on the effective usefulness of the module in helping the implementation of care, and 4.24 on the ease of the module to understand and carry out, and at 4.29 on the evaluation of questions that are appropriate to the care material being taught. (5) In the effective assessment, it can be concluded that care using the IES-based care module is effective, based on a student completion of 87.09%. This research adds to the scientific knowledge and helps in the form of parenting modules for schools, boarding teachers, and students.
Regional boundary conflict of Malaka Regency versus South Central Timor (TTS) regency in lotas segment Firmina Un Asa; Ajis Salim Adang Djaha; Laurensius P. Sayrani
Review of Multidisciplinary Academic and Practice Studies Vol 1 No 2 (2024): August
Publisher : LPPM STIE KRAKATAU

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61401/rmaps.v1i2.135

Abstract

Purpose: This study discusses the territorial boundary conflict between Malaka Regency and South Central Timor Regency. Research Methodology: This study uses a qualitative method with a case study approach. The dominant forms of analysis carried out in case study research are pattern matching, making explanations and time series analysis. Results: The Boundary Conflict of Malaka Regency and South Central Timor Regency in the Lotas Segment was driven by three factors, namely communication, structure, and personal interests. This conflict causes delays in public services, the dissolution of group unity and damages the relationship and communication between the parties involved in the conflict. Limitations: The limitation of this study is the lack of historical investigation of boundary conflicts between the two conflicting areas. Contribution: This research provides a solution for the relevant local governments to negotiate and mediate so that the conflict does not prolong.
Analysis of working capital in relation with income of the small weaving industry in Kupang City Wehelmina M. Ndoen
Review of Multidisciplinary Academic and Practice Studies Vol 2 No 1 (2025): February
Publisher : LPPM STIE KRAKATAU

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61401/rmaps.v2i1.136

Abstract

Purpose: This study aims to determine whether there is an effect of working capital on the income of the Small Weaving Industry in Kupang City. Research Methodology: This study used a survey with a quantitative descriptive approach. This research was conducted in the Small Weaving Industry in Kupang City with a total population of 49 weavers. The sample was taken using saturated samples. Methods of data collection using questionnaires, interviews, documentation and observation. The data analysis technique used is to use financial theory related to working capital and income. Results: The results showed that working capital has an effect on the income of small industrial weavers in Kupang City, because the greater the amount of working capital spent, the greater the income earned. Therefore, it is recommended that weavers keep working capital conditions so that the production process can be increased by itself the income will increase.
Analysis of the role of online transportation on tourism development (A study of tourists on users of grab online transportation services in kupang city) Yehezkiel Bora; Rolland E. Fanggidae; Apriana H. J. Fanggidae
Review of Multidisciplinary Academic and Practice Studies Vol 2 No 1 (2025): February
Publisher : LPPM STIE KRAKATAU

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61401/rmaps.v2i1.137

Abstract

Purpose: The purpose of this study is to analyze whether the existence of online grab transportation in Kupang City has a positive impact on tourism development, in this study using interview techniques. Research Methodology: The interview used was an unstructured interview, namely an independent interview in which the researcher did not use an interview guide that had been systematically structured. The sample in this study amounted to 15 respondents. The sampling technique used was random sampling. The data analysis technique used in this study is an interactive technique. Interactive technique is a data analysis technique that is carried out while in the field and after being in the field which is processed through four stages. Results: The results of this study indicate that the presence of online transportation (Grab) in Kupang City can actually be used as a means of promotion and transportation that is comfortable and safe, as well as practical and efficient. Comfortable and safe from the condition of the vehicle and the driver, as well as practical and efficient from the operation of the application and the ease of finding the driver so that it can save time by visiting all tourist objects in Kupang City.

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