Diponegoro Journal of Management
Media publikasi karya ilmiah lulusan S1 Prodi Manajemen Fakultas Ekonomika dan Bisnis Universitas Diponegoro yang memuat berbagai hasil penelitian maupun kajian mengenai manajemen keuangan, manajemen sumber daya manusia, manajemen pemasaran, manajemen strategik dan manajemen operasional.
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<![CDATA[PENGARUH KELELAHAN KERJA DAN KONFLIK PERAN TERHADAP KINERJA KARYAWAN DENGAN STRESS KERJA SEBAGAI VARIABEL INTERVENING (Studi pada Karyawan RSUD RA Kartini Jepara) ]]>
<![CDATA[Wibowo, Bayu Arifianto]]>
<![CDATA[ Diponegoro Journal of Management Volume 4, Nomor 1, Tahun 2015 ]]>
Publisher : <![CDATA[Faculty of Economics and Business Diponegoro University ]]>
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<![CDATA[The purpose of this research is to analyze the effect of fatigue and role conflict on job stress, job burnout and conflict influence the role of the performance, the effect of work stress on performance. The sample used in this study amounted to 164 (one hundred and sixty-four) employees who are in vulnerable productive and non-productive age. Question is given by using a questionnaire which was distributed through cluster sampling and data analysis methods used is the path analysis using SPSS.           In this study formulated five hypotheses, such as: fatigue positive effect on job stress, role conflict positive effect on job stress, job burnout negatively affect performance, role conflict negatively affect performance, work stress negatively affect performance.           The results showed that the effect of job burnout, conflict stress the role of the performance of the work as an intervening variable of 72.85%, and 27.15% can be explained by other variables not examined in this study. From the results of the path analysis of job burnout and role conflict and significant positive effect on job stress and job burnout, role conflict and job stress a significant negative effect on the performance of employees.]]>
<![CDATA[ANALISIS PENGARUH KEPEMILIKAN PEMERINTAH, KEPEMILIKAN ASING, RISIKO LIKUIDITAS DAN RISIKO KREDIT TERHADAP KINERJA KEUANGAN BANK ]]>
<![CDATA[Sabrina, Farah Nur]]>;
<![CDATA[Muharam, Harjum]]>
<![CDATA[ Diponegoro Journal of Management Volume 4, Nomor 1, Tahun 2015 ]]>
Publisher : <![CDATA[Faculty of Economics and Business Diponegoro University ]]>
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<![CDATA[This study aims to analyze the effect of different types of ownership, liquidity risk and credit risk on bank financial performance.  State ownership  and foreign ownersip  were used as the ownership indicators. Liquid Asset to Total Asset (LATA), Non Performing Loan (NPL) and Return On Asset (ROA) ratio were used as the proxied of liquidity risk, credit risk and financial performance. The Population that was used in this research consisted of all conventional  commercial banks which published the financial statements during 2007-2011. After passed the purposive sampling method there were 51 banks obtained as samples. The data analysis technique used is descriptive statistic, panel regression test with common effect model, classical assumption test and hypotheses test. The result  of this research  showed  that  independent  variable  consisted  of state  ownership,  foreign ownership,  LATA,  NPL  and  control  variable  bank  size all  have  significant  impact  on ROA. Research also found that state banks and foreign banks have a better level of profitability  than private domestic banks.]]>
<![CDATA[ANALISIS PENGARUH KUALITAS PELAYANAN, FASILITAS DAN NILAI PELANGGAN TERHADAP KEPUASAN PELANGGAN PADA BENGKEL â€OCEAN AUTO WHEELS†DI SEMARANG ]]>
<![CDATA[Indianto, Oceano]]>;
<![CDATA[Khasanah, Imroatul]]>
<![CDATA[ Diponegoro Journal of Management Volume 4, Nomor 1, Tahun 2015 ]]>
Publisher : <![CDATA[Faculty of Economics and Business Diponegoro University ]]>
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<![CDATA[Customer satisfaction is the level of one's feelings after comparing the performance (results) are perceived, compared with expectations. Satisfied customers is known after making a purchase, depending on the offer 's performance in fulfilling the expectations of the buyer. If performance meets expectations, the customer is satisfied. Many factors can affect customer satisfaction, such as service quality, facilities and customer value. Car Repair Ocean Auto Wheels, Jl . Ruko Purianjasmoro Block EE1 / 1 Semarang is a special workshop engaged in car legs. Currently, customers who visit Ocean Auto Repair Wheels tend to go down, because of discomfort when doing car maintenance. From some customer complaints, the vast majority were on workmanship complaints less rapidly (2 complaints), heat, long queues and a less bulky that each 1 complaint per month. Based on complaints show that there is customer unsatisfaction on Car Repair Ocean Auto Wheels. Based on these descriptions, so, the purpose of this study was to analyze the effect of service quality, facilities and customer value on customer satisfactionThe population in this study is that customers do car care at Ocean Auto Wheels Repair, Jl. Ruko Purianjasmoro Block EE1 / 1 Semarang unknown number. The samples in this study were 100 customers. Sampling technique in the study conducted by purposive sampling technique. Data type is primary. Methods of data collection using questionnaires. The analysis technique used is multiple regression.The results of the analysis using SPSS showed that service quality positive and significant effect on customer satisfaction. Facilities positive and significant effect on customer satisfaction. Customer value positive and significant effect on customer satisfaction.]]>
<![CDATA[FAKTOR- FAKTOR YANG MEMPENGARUHI KEPUTUSAN PEMBELIAN SEPATU DI TOKO FAJAR SPORT KECAMATAN PEDURUNGAN KOTA SEMARANG ]]>
<![CDATA[Idris, Fajar]]>;
<![CDATA[Idris, Idris]]>
<![CDATA[ Diponegoro Journal of Management Volume 4, Nomor 1, Tahun 2015 ]]>
Publisher : <![CDATA[Faculty of Economics and Business Diponegoro University ]]>
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<![CDATA[This research aims to test the effect of promotions, price perception, quality of service, and location on the purchasing decision on Fajar Sport. Drop in sales experienced by the Fajar Sport background problem in this research.In this research using a method of collecting data with a questionnaire with the number of samples 100 respondents, the sample accidental use sampling techniques and methods of analysis of data used in this research is linear regression worship of idols.The result of this research  shows that all the independent  variable that is a promotion, price perception, the quality of service, location has links positive in line against the dependent variable for which is purchasing decisions. The testing of hypotheses using test t show that the four independent variable for which researched proved to be significantly affect the decision purchase. Then  through  the f can be known  that  in the fourth  joint  of a variable  that affected  decision purchase. Figures adjusted r square worth 0,654 show that the independent variable can explain65,4% decision the purchase of the remaining  34,6% by other variables out of one variable are used in this research]]>
<![CDATA[ANALISIS PENGARUH PROMOSI, WORD OF MOUTH, DAN BRAND AWARENESS TERHADAP PEMBENTUKAN MINAT BELI PADA COFFEE GROOVE SEMARANG ]]>
<![CDATA[Kusuma, Bhima Herbrian]]>;
<![CDATA[Suharnomo, Suharnomo]]>
<![CDATA[ Diponegoro Journal of Management Volume 4, Nomor 1, Tahun 2015 ]]>
Publisher : <![CDATA[Faculty of Economics and Business Diponegoro University ]]>
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<![CDATA[The purpose of the research is to analyze the impact of promotions, word of mouth and brand awareness regarding intention to buy at Coffee Groove Semarang. The subject of this research is Coffee Groove’s customer. Samples used in this research are 100 respondents with random sampling technique method. It’s used to collect data by survey with questionnaires. Technique that used in the research to get the result is multiple linear regression technique. Analyzing data by using a multiple linear regression’s technique, result shown is that Y = 0,328X1 + 0, 287X2 + 0,143X3. It interprets that the promotion, word of mouth, and brand awareness possess positive effect towards intention to buy. Because of the significant value of promotion and word of mouth is less than 0,05 and the significant value of brand awareness is more than 0,05 so, that can be concluded that there is effect of promotion and word of mouth significantly related intention to buy at Coffee Groove Semarang and there is not the affect of brand awareness significantly towards intention to buy at Coffee Groove Semarang.]]>
<![CDATA[ANALISIS BUDAYA ORGANISASI MENGGUNAKAN ORGANIZATIONAL CULTURE ASSESSMNET INSTRUMENT (OCAI) PADA PT BANDENG JUWANA ELRINA ]]>
<![CDATA[Bukhori, Ahmad]]>;
<![CDATA[Suharnomo, Suharnomo]]>
<![CDATA[ Diponegoro Journal of Management Volume 4, Nomor 1, Tahun 2015 ]]>
Publisher : <![CDATA[Faculty of Economics and Business Diponegoro University ]]>
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<![CDATA[Rigorous competition in the era of globalization becomes a challenge and a stimulant for every company to undertake changes continously. As a result, companies are able to develop and to preserve their existence. PT Bandeng Juwana Elrina is one of manufacturers which produces processed food called bandeng. This company is doing inexorably improvements and developments. Nonetheless, in the development process, the company has not analyzed yet systematic cultural analyzes. It can be the guidance for the company in the development process and the improvement process. Therefore, this research makes a mapping of organizational culture. This research is intended to analyze the organizational culture profile. Then the result can be an advice for the company in formulating an accurate organizational culture. This research has been conducted by using OCAI ( Organizational Culture Assesment Instrument) method. This research surveyed the Board of Director, the General Manager, the department manager and the department head. Through descriptive quantitative approach, this research would be expected being able to reveal and to analyze the cultural profile of PT Bandeng Juwana Elrina. The result of this research shows that there are differences in cultural perception among the Board of Director and the three lower positions. There are the General Manager, the department manager and the department head. They argue that the current dominant culture is clan. In contrast, the Board of Director points out that the recent dominant culture is adhocracy. On the other hand, these four positions also have different perceptions in the organizational culture profile which will be expected in the future. The Board of Director expects that it will be a combination of clan culture and adhocracy. The General Manager and the department head hope that it will be an adhocracy culture. The portrait of current culture are the dominancy of clan culture and the different perception among position stages. The different perception is in the expectation of organizational culture in the future time. It tends to dirrect at clan culture and adhocracy. These can be the consideration for the company to formulate the culture which is appropriate with the company’s vision and mision.]]>
<![CDATA[ANALISIS PENGARUH NILAI PELANGGAN DAN LOKASI TERHADAP MINAT TERUS SEBAGAI PELANGGAN DENGAN KEPUASAN PELANGGAN SEBAGAI VARIABEL INTERVENING PADA KOST SEKITAR TEMBALANG DALAM EMPAT WILAYAH ]]>
<![CDATA[Fauzan, Fajar]]>;
<![CDATA[Mudiantono, Mudiantono]]>
<![CDATA[ Diponegoro Journal of Management Volume 4, Nomor 1, Tahun 2015 ]]>
Publisher : <![CDATA[Faculty of Economics and Business Diponegoro University ]]>
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<![CDATA[This research was motivated by the phenomenon of the emergence of consumer dissatisfaction shown by customer can’t settled in the long time in kostan around Tembalang on four regions. this research is directed to analyze on how to customer value, place and customer satisfaction can be affect interest continue as customer in kostan around Tembalang on four regions.This research was conducted in kostan around Tembalang in four regions, the object of study is consumers in kostan around tembalang on four regions. This study aims to detemine the effect Consumer value, Plac on interest continue as Customer with customer satisfaction as variable intervening in kostan around Tembalang on four regions. I In this study data were collected with a questionnaire to 100 respondents (occupants) and the techniques used are non-probability sampling technique with Accidental Sampling approach which aims to determine the responses to each variable n this research The data that meet the test validity, test reliability and test classic assumptions that form a regression equation and Sobel test.Based on t test, most influential first customer satisfaction to results obtained in the form of the coefficient values of 3.414 and a significance of 0.001 can therefore be said that the customers satisfaction and a significant positive effect on interest continue as customer. The second effect is the customer value with the results obtained in the form of the coefficient values of 3,056 and 0.003 for significance can therefore be said that the customer value has a positive effect on interset continue effect and significance. The third effect is obtained with the place resulted in a coefficient of 2.867 and 0.005 for significance can therefore be said that the positive place and the significance interest continue as customer. From the analysis using the regression can be seen that the variables costumers value, place, and customer satisfaction are all positive and significant effect on interest continue as customer in kostan around Tembalang on four regions.]]>
<![CDATA[ANALISIS PENGARUH KUALITAS PELAYANAN, KEPUASAN PELANGGAN, DAN NILAI PELANGGAN DALAM MENINGKATKAN LOYALITAS PELANGGAN ASRI MOTOR ]]>
<![CDATA[Safitri, Saptianipo Aprilia]]>;
<![CDATA[Sugiono, Sugiono]]>
<![CDATA[ Diponegoro Journal of Management Volume 4, Nomor 1, Tahun 2015 ]]>
Publisher : <![CDATA[Faculty of Economics and Business Diponegoro University ]]>
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<![CDATA[The aims of this research are to determine the effects of service quality, customer satisfaction, and customer value toward the customer loyalty of Asri Motor Semarang.           The Variable in this study consists of four variable, where in the first stage the variable customer satisfaction and customer value into a variable-free, while customer satisfaction variable will be variables bound. Then in the second stage variable service quality, customer satisfaction and customer value into a variable of mediation. The sample in this study of 100 respondents ( Customer of Asri Motor Semarang ). Samples taken with the accidental sampling techniques. Then the data collected through questionnaires conducted tests of validity and reliability, continued with the normality of data and path analysis.           Results of analysis showed that the quality of service : direct or indirect effect on customer loyalty (through customer satisfaction ). The variable quality of service directly most of its influence on customer satisfaction and customer loyalty. While the value of customers is the variable that most directly affects small towards customers satisfaction and customer loyalty. Then indirectly influence the quality of service greater its effect on customer loyalty, through the mediation of customer satisfaction rather than variable to value costumers.]]>
<![CDATA[PENGARUH GAYA KEPEMIMPINAN SITUASIONAL DAN LINGKUNGAN KERJA TERHADAP KINERJA KARYAWAN DENGAN MOTIVASI KERJA SEBAGAI VARIABEL INTERVENING (Studi Pada PT Bank OCBC NISP Tbk. KCP Bekasi) ]]>
<![CDATA[Putra, Sakra Brahma]]>;
<![CDATA[Yuniawan, Ahyar]]>
<![CDATA[ Diponegoro Journal of Management Volume 4, Nomor 1, Tahun 2015 ]]>
Publisher : <![CDATA[Faculty of Economics and Business Diponegoro University ]]>
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<![CDATA[This study aimed to analyzing variable influence situational leadership style, work environment andwork motivation againstemployee performance. This study was conducted at PT Bank OCBC NISP Tbk. KCP Bekasi. The number of samples was estabilished by 60 respondents with the sample using methods simple random sampling. Measurement in kuisioner using likert scale. Methods of analysis data is used path analysis with assistance SPSS program version 21 for test influence mediation used Sobel test.           The testing of hypotheses, indicate that situational leadership style variable are positive and significant effect againstemployee performance with regressioncoefficients of 0,314. With the most dominant on employee performance dimension of situational leadership style is delegating 49.6%. Work environment are positive and significant effect against employee performance with regressioncoefficients of 0,222. Positive effect on situational leadership style against employee performance through work motivation by results test indicate t value of 2,60. Positive effect on work environment against employee performance through work motivation by results test indicate t value of 4,57. Results test with Sobel test showed the t value is greater than t table at 5% level is 2.00. The results of path analysis showing that directlyinfluence situational leadership styleagainst employee performance of0,314 and indirect influence through the work motivationof 0,667.Directly influence work environment against employee performance of 0,222 and indirect influence through the work motivation of 0,908.]]>
<![CDATA[ANTESEDEN KEPUASAN PELANGGAN DAN PENGARUHNYA TERHADAP POSITIF WORD OF MOUTH PADA PENGGUNA SMARTPHONE SAMSUNG ]]>
<![CDATA[Putra, Pramudita Adriant]]>;
<![CDATA[Widiyanto, Ibnu]]>
<![CDATA[ Diponegoro Journal of Management Volume 4, Nomor 1, Tahun 2015 ]]>
Publisher : <![CDATA[Faculty of Economics and Business Diponegoro University ]]>
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<![CDATA[The background of this study is the decreasing index of word of mouth on smartphone Samsung in 2014, it indicates the decline in quality of Samsung, which means that people are no longer talk about Samsung smartphone. The objective of this study is to analyze the effects of product design, product quality assurance, and various feature application on customer satisfaction as an intervening variable and its influence on positive word of mouth of  the “Samsung†smartphone.   The study distributed 200 questionnaires to Samsung smartphone users. The sampling method employed was a purposive sampling technique. Using SPSS 18.0 and AMOS 18.0, the Structural Equation Modelling (SEM) was run.            The results showed that the model developed in the study was in good fit as Chi Square = 107 809 with probability = 0.156; RMSEA = 0.027; TLI = 0.989; CFI = 0.991; GFI = 0.939 and AGFI = 0.912. Partially, product design, product quality and various feature application show positive effects, namely 0.321, 0.234 and 0.268, respectively, on customer satisfaction, while customer satisfaction also indicates a positive effect (0.226) on positive word of mouth. This implies product design is the most important factor of Samsung smartphone influencing customer satisfaction]]>
