Jurnal Ilmu Manajemen (JIM)
Jurnal Ilmu Manajemen (JIM) bertujuan menyebarluaskan hasil penelitian dari pemikiran bidang Manajemen (Sumber Daya Manusia, Keuangan, dan Pemasaran) kepada para akademisi, praktisi, dan mahasiswa. Jurnal Ilmu Manajemen (JIM) mencakup studi ilmu manajemen yang terdiri dari: 1. Manajemen Pemasaran; 2. Manajemen Sumber Daya Manusia; 3. Manajemen keuangan; 4. Manajemen Strategis; dan 5. Kewirausahaan.
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<![CDATA[Pengaruh Online Customer Trust Dan Online Store Environment Terhadap Online Impulse Buying Melalui Perceived Enjoyment Sebagai Variabel Mediasi (Studi pada Konsumen TikTok Shop) ]]>
<![CDATA[Sherly Regita Cahyani]]>;
<![CDATA[Yessy Artanti]]>
<![CDATA[ Jurnal Ilmu Manajemen Vol. 11 No. 2 (2023) ]]>
Publisher : <![CDATA[UNESA In Collaboration With APSMBI (Aliansi Program Studi dan Bisnis Indonesia) ]]>
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DOI: 10.26740/jim.v11n2.p252-265
<![CDATA[The ease of accessing social commerce causes online impulse buying to increase significantly. Knowing and discussing the relationship between online customer trust, online store environment, perceived enjoyment, and online impulse buying is the main objective of this study. The independent variables used in this study are online customer trust and online store environment to find out why someone experiences online impulse buying, using a mediating variable by perceived enjoyment with the aim of whether these mediation variables can strengthen the relationship between online customer trust and online store environment variables with online impulse buying. This study used a purposive sampling method, using 110 respondents obtained by online questionnaires. Using the SEM model with AMOS software. This study's results indicate an influence between online customer trust, online store environment, perceived enjoyment, and online impulse buying. This research is helpful for future research as well as social commerce, especially the TikTok Shop, to pay more attention and care about the importance of online customer trust, the online shop environment, and perceived enjoyment by consumers. This research has implications that the social commerce company TikTok Shop has a vital role in maintaining customer trust and enjoyment in shopping online, so consumers do not hesitate to make purchases.]]>
<![CDATA[Pengaruh work-life balance terhadap kinerja karyawan melalui komitmen organisasi ]]>
<![CDATA[Shinta Windika Putri]]>;
<![CDATA[Agus Frianto]]>
<![CDATA[ Jurnal Ilmu Manajemen Vol. 11 No. 2 (2023) ]]>
Publisher : <![CDATA[UNESA In Collaboration With APSMBI (Aliansi Program Studi dan Bisnis Indonesia) ]]>
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DOI: 10.26740/jim.v11n2.p293–305
<![CDATA[Employee performance is an important thing that the company must consider because the employee's performance is expected to improve the company's quality as a whole. Several factors that can affect employee performance are work-life balance and organizational commitment. This study aims to analyze the effect of work-life balance on employee performance through organizational commitment. This research is a type of quantitative research. The sampling technique used is the total sample technique, with the total number of employees of Bank X as many as 46 people. Data was collected using a questionnaire measured by a Likert scale. The statistical analysis of this research is PLS (Partial Least Square) with SmartPLS 3.0 software. The results of this study indicate that work-life balance has a positive and significant effect on employee performance. Work-life balance has a positive and significant impact on organizational commitment. Organizational commitment has a positive and significant impact on employee performance. Organizational commitment has successfully mediated the relationship between work-life balance and employee performance. The implications based on the research results show that companies must pay attention to time management for employees to create a good work-life balance. In addition, organizational commitment must also be considered because it can impact employee performance.]]>
<![CDATA[Pengaruh rasio-rasio keuangan terhadap financial distress pada perusahaan sektor infrastruktur, utilitas, dan transportasi dengan profitabilitas dan ukuran perusahaan sebagai variabel moderasi ]]>
<![CDATA[Resty Apriliana Ningsih]]>;
<![CDATA[Nadia Asandimitra]]>
<![CDATA[ Jurnal Ilmu Manajemen Vol. 11 No. 2 (2023) ]]>
Publisher : <![CDATA[UNESA In Collaboration With APSMBI (Aliansi Program Studi dan Bisnis Indonesia) ]]>
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DOI: 10.26740/jim.v11n2.p306-322
<![CDATA[Financial distress is a decline in financial condition before bankruptcy. This financial distress did not happen suddenly. However, one indication that causes financial distress is the continuous decline in company profits. This study aims to examine the effect of financial ratios on financial distress. The independent variables of financial ratios used in this study are the current ratio, debt-to-assets ratio, debt-to-equity ratio, total assets turnover and net income to total assets. Moderating variables used in this study are profitability and firm size. The period used in this study is from 2019 to 2022. The population used in this study includes companies engaged in infrastructure, utilities, and transportation. The sample used is purposive sampling to produce as many as 20 companies as samples. The analysis used in this research is path analysis. The results showed that the independent variables debt-to-assets ratio, debt-to-equity ratio, and net income to total assets significantly affect financial distress. Profitability moderates the current ratio, and the debt-to-assets ratio significantly affects financial distress. Therefore, companies in this sector are not allowed to have a percentage of debt to total assets and a debt-to-equity ratio that is too high because it will cause the company to bear too much risk due to having to pay the debt guaranteed by assets and equity. Companies can increase their net income to total assets to increase their sales value.]]>
<![CDATA[Peran pengalaman pelanggan dalam memediasi pengaruh kualitas layanan, citra perusahaan, dan harga terhadap loyalitas pelanggan PT. Pos Indonesia ]]>
<![CDATA[Diyah Ayu Patmawati]]>;
<![CDATA[Anik Lestari Andjarwati]]>
<![CDATA[ Jurnal Ilmu Manajemen Vol. 11 No. 2 (2023) ]]>
Publisher : <![CDATA[UNESA In Collaboration With APSMBI (Aliansi Program Studi dan Bisnis Indonesia) ]]>
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DOI: 10.26740/jim.v11n2.p323-336
<![CDATA[This paper analyses the effect of service quality, corporate image, and price on customer loyalty by using customer experience as a mediating variable. This research uses quantitative data. The sampling technique used was non-probability sampling with the type of purposive sampling. The sample used in the study is 220 respondents. The research method used path analysis and data collection through questionnaires. The results showed that service quality and price positively and significantly affected customer loyalty. Corporate image has no significant effect on customer loyalty. Service quality, corporate image, and price have a positive and significant effect on customer experience, and the effect is greater when going through customer experience variables. Pos Indonesia is expected to continue to develop and improve the quality of its services, especially in the special express post service, maintain and improve its corporate image, provide customers with affordable prices and provide more benefits to customers to enhance their loyalty.]]>
<![CDATA[Pengaruh Iklim Organisasi dan Stress Kerja Terhadap Turnover Intention Melalui Kepuasan Kerja Karyawan Bank Di Wilayah Surabaya ]]>
<![CDATA[Cindy Maharani]]>;
<![CDATA[Budiono Budiono]]>
<![CDATA[ Jurnal Ilmu Manajemen Vol. 11 No. 2 (2023) ]]>
Publisher : <![CDATA[UNESA In Collaboration With APSMBI (Aliansi Program Studi dan Bisnis Indonesia) ]]>
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DOI: 10.26740/jim.v11n2.p352-367
<![CDATA[The role of banking in the economy of a country is significant. All sectors related to finance always need bank services. Banking services in Surabaya are expected to increase economic prosperity in Surabaya. This study aims to determine and explain the effect of organizational climate and work stress on turnover intention through job satisfaction in banking employees in Surabaya. This type of causal research uses a quantitative approach with a population of all banking employees in Surabaya, both permanent and contract employees at commercial/conventional and private banks, with a sampling technique using accidental sampling with a total sample of 90 employees. The statistical analysis used in this study is Structural Equation Modeling (SEM) with the help of SMART-PLS 4.0 software. The results of this study indicate that the organizational climate has a positive effect on job satisfaction, work stress does not affect job satisfaction, job satisfaction harms turnover intention, the corporate environment harms turnover intention, job stress does not affect turnover intention, job satisfaction mediates the impact of organizational climate on turnover intention, job satisfaction does not judge the effect of work stress on turnover intention. Research implies that companies are expected to reduce turnover intention; companies can implement policies that are not detrimental to the company and employees, for example, paying attention to working hours so as not to cause stress. Companies need to create a sense of fairness and objectivity in employees.Keywords: Organizational Climate, Work Stres, Job satisfaction, Turnover intention.]]>
<![CDATA[Pengaruh Kualitas Produk, Harga dan Label Halal terhadap Niat Beli Ulang dengan Customer Experience sebagai Variabel Mediasi (Studi Pada Remaja Perempuan Pengguna Kosmetik Emina) ]]>
<![CDATA[Hilmiyatul Makkiyah]]>;
<![CDATA[Anik Lestari Andjarwati]]>
<![CDATA[ Jurnal Ilmu Manajemen Vol. 11 No. 2 (2023) ]]>
Publisher : <![CDATA[UNESA In Collaboration With APSMBI (Aliansi Program Studi dan Bisnis Indonesia) ]]>
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DOI: 10.26740/jim.v11n2.p337–351
<![CDATA[Cosmetics have now become the primary need for women to get their beauty. The development of cosmetics in Indonesia is also increasing. Emina is a local and new cosmetic product with the most users and sells quickly among other local cosmetic products. This study analyses product quality, price, and halal labels on repurchase intentions with customer experience as a mediating variable. This research is aimed at young women who use Emina cosmetics. The sample used was 210 respondents. The sampling method uses a Likert scale. The analysis in this study used Path analysis with Amos software version 24. The results showed that product quality, price and the halal label positively and significantly affected repurchase intention. The results of this study also show that product quality, price and halal label have a direct and significant effect on repurchase intention through customer experience. The mediation test states that customer experience strengthens the influence of product quality, price, and halal label variables on repurchase intentions with the results of a partial mediation role. Local cosmetic brands must continue to improve and develop product quality, especially lip products, and provide reasonable prices, more customer benefits, and halal product labels to maintain favourable customer perceptions and encourage repurchase intentions.]]>
<![CDATA[Peran job crafting dan work engagement sebagai pemediasi pengaruh perceived organizational support terhadap adaptive performance ]]>
<![CDATA[Lesi Ardita]]>;
<![CDATA[Dwiarko Nugrohoseno]]>
<![CDATA[ Jurnal Ilmu Manajemen Vol. 11 No. 2 (2023) ]]>
Publisher : <![CDATA[UNESA In Collaboration With APSMBI (Aliansi Program Studi dan Bisnis Indonesia) ]]>
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DOI: 10.26740/jim.v11n2.p433–446
<![CDATA[Human resources become one of the critical determinants in global developments, which are full of competition. Organizations need to pay attention to the quality of their employees, both in terms of the quality of knowledge and skills, career, and level of welfare, to increase employee performance and motivation to give all their abilities in achieving organizational goals with perceived organizational support. The support provided by the organization will have an impact on adaptive performance. Job crafting and work engagement are essential to achieve adaptive performance. This study uses quantitative research. The number of research samples, 81 employees, was determined based on proportionate stratified random sampling for data collection using a survey by distributing questionnaires online. The study's results prove that perceived organizational support has a significant positive effect on adaptive performance, perceived organizational support has a significant positive effect on job crafting, and perceived organizational support has a significant positive effect on work engagement. Job crafting does not affect adaptive performance. Work engagement has a significant positive effect on adaptive performance. Job crafting does not mediate the effect of perceived organizational support on adaptive performance. Job crafting mediates the effect of perceived organizational support on adaptive performance partially. The management must support the employee by motivating and giving them authority to solve their job in the organization.]]>
<![CDATA[PENGARUH EMPLOYEE ENGAGEMENT DAN WORK LIFE BALANCE TERHADAP KINERJA KARYAWAN MELALUI KEPUASAN KERJA ]]>
<![CDATA[Jihan Ayu Pratiwi]]>;
<![CDATA[Fandi Fatoni]]>
<![CDATA[ Jurnal Ilmu Manajemen Vol. 11 No. 2 (2023) ]]>
Publisher : <![CDATA[UNESA In Collaboration With APSMBI (Aliansi Program Studi dan Bisnis Indonesia) ]]>
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DOI: 10.26740/jim.v11n2.p432-444
<![CDATA[The company is a business entity with specific goals for its business activities. It requires employees as the driving force of its operating system. This study examines and analyzes the effect of employee engagement and work-life balance on employee performance through job satisfaction. This research is a causality study with a quantitative approach. This study used a probability sampling technique, i.e., proportionate stratified random sampling, with 87 respondents. The data were analyzed using the Structural Equation Model (SEM) with the Partial Least Squared (PLS) analysis method and with the help of smartPLS 3.0 software. The results explain that Employee Engagement positively and significantly affects employee performance. Work-life balance has a positive and significant effect on employee performance. Employee engagement has a positive and significant effect on job satisfaction. Work-life balance has a positive and significant effect on job satisfaction. Job satisfaction has no significant effect on employee performance. Job satisfaction cannot mediate the effect of employee engagement on employee performance. Job satisfaction cannot mediate the effect of work-life balance on employee performance. Companies can pay more attention to employee performance by improving the quality of their employees through employee engagement and work-life balance factors so that job satisfaction can be fulfilled and employee performance can continue to increase.]]>
<![CDATA[Pengaruh procedural justice terhadap work engagement melalui organizational trust dan organizational commitment sebagai variabel intervening ]]>
<![CDATA[Uyun Nadziroh]]>;
<![CDATA[Dwiarko Nugrohoseno]]>
<![CDATA[ Jurnal Ilmu Manajemen Vol. 11 No. 2 (2023) ]]>
Publisher : <![CDATA[UNESA In Collaboration With APSMBI (Aliansi Program Studi dan Bisnis Indonesia) ]]>
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DOI: 10.26740/jim.v11n2.p418–432
<![CDATA[This study aims to test and analyze the effect of procedural justice on work engagement through organizational trust and commitment as intervening variables. The approach used in this study is quantitative. The sampling technique uses a saturated sample of 90 employees in PT X. The data in this study were analyzed using the Structural Equation Model Partial Least Square (SEM-PLS) with SmartPLS 4.0.9 software. The results showed that procedural justice has a positive effect on organizational trust and organizational commitment, procedural justice does not affect work engagement, organizational trust does not affect organizational commitment and work engagement, organizational commitment has a positive effect on work engagement, organizational trust does not mediate the relationship between procedural justice and work engagement, organizational commitment mediates the relationship between procedural justice and work engagement, organizational trust and organizational commitment does not mediate the relationship between procedural justice and work engagement. Companies must pay more attention to employee work engagement by increasing procedural justice and organizational commitment.]]>
<![CDATA[Organizational Citizenship Behavior: Peran Kepemimpinan Transformasional dan Keterikatan Kerja ]]>
<![CDATA[Tiara Dyah Maharani]]>;
<![CDATA[Agus Frianto]]>
<![CDATA[ Jurnal Ilmu Manajemen Vol. 11 No. 2 (2023) ]]>
Publisher : <![CDATA[UNESA In Collaboration With APSMBI (Aliansi Program Studi dan Bisnis Indonesia) ]]>
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DOI: 10.26740/jim.v11n2.p406-417
<![CDATA[This study aims to explain the effect of transformational leadership on organizational citizenship behaviour through work engagement. This research is a quantitative study with 43 respondents. This research censused all populations of employees of PT. X. The analysis technique used in this study is the structural equation model partial least square with PLS software version 4.0. The analysis results obtained from this study indicate that transformational leadership and work engagement have a positive and significant effect on organizational citizenship behaviour. Meanwhile, work engagement in this study has yet to be able to mediate the effect of transformational leadership on organizational citizenship behaviour. The leaders need to approach all employees according to the characteristics of each employee so that the delivery of input and directions can be more effective. In addition, it is necessary to have periodic supervision of employees' work so that employees will be more focused when working. Companies also need to involve employees in doing new things outside of work, such as accompanying apprentices or new employees during their orientation period, so employees get used to being open to everyone and accustomed to helping each other even outside their routine jobs.]]>
