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Publika
Published by Universitas Negeri Surabaya
ISSN : -     EISSN : 2354600X     DOI : https://doi.org/10.26740/publika.v9n2
Core Subject : Social,
Social Sciences
PUBLIKA is available for free (open access) to all readers. The articles in PUBLIKA include developments and researches in Public Policy, Public Management, and Local Administration (theoretical studies, experiments, and its applications).
Arjuna Subject : Ilmu Sosial - Administrasi Publik
Articles 25 Documents
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Search results for , issue "Vol 11 No 3 (2023)" : 25 Documents clear
INOVASI PELAYANAN PUBLIK MELALUI APLIKASI PELAYANAN VIA ONLINE (PLAVON DUKCAPIL) OLEH DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN SIDOARJO Sholicha, Irsy Kharimatus; Oktariyanda, Trenda Aktiva
Publika Vol 11 No 3 (2023)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v11n3.p2293-2302

Abstract

Public service is a necessary component of maintaining a government system that is responsive to community requests. However, there are still complaints from the public concerning government services, one of which is population administration in Sidoarjo Regency. The bigger the population, the greater the need for population management. As a result, the government of the Sidoarjo Regency launched an online service application service innovation (Plavon Dukcapil). The intention goals to make it easier for the public to receive population administration management services through the online Plavon Dukcapil website. The purpose of this research is to discuss Disdukcapil Sidoarjo's creation, Plavon Dukcapil. The qualitative descriptive research method was used in this study. The theory used for this study is the characteristics of e-government innovation by Rokhman, Ali (2011) which consists of 5 (five) indicators, namely relative advantage, image, compatibility level, ease of use, and intensity of use. Data collection methods include observation, interviews, and documentation. Disdukcapil Sidoarjo, who manages the dukcapil platform innovation program, and members of the community who use the service were interviewed. According to the study's conclusions, the Sidoarjo Regency Government did great work in establishing the Plavon Dukcapil service innovation. The results of the analysis using the indicators of e-government innovative characteristics are suitable; however, there are still issues in the website service system due to multiple obstacles encountered, such as website errors. So the greatest advice is to improve the Plavon Dukcapil website's performance system so that the services provided may be maximized. Keywords: Innovation, Service, e-government, Plavon Dukcapil, Population Administration.
KUALITAS E-GOVERNMENT DALAM PELAYANAN TIKET WISATA BERBASIS WEBSITE DI DINAS KEBUDAYAAN, KEPEMUDAAN, DAN OLAHRAGA SERTA PARIWISATA KOTA SURABAYA Permatasari, Dewi; Oktariyanda, Trenda Aktiva
Publika Vol 11 No 3 (2023)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v11n3.p2303-2314

Abstract

Pelayanan publik merupakan suatu sistem yang dibangun oleh pemerintah untuk memenuhi kebutuhan serta kepentingan rakyat. Pemerintah diharapkan dapat memberikan pelayanan yang profesional, akuntabel dan optimal untuk dapat memenuhi hak dari warga negara. Salah satu hak warga negara yang tercantum dalam Undang-Undang Republik Indonesia yaitu tentang kebebasan melakukan perjalanan dan memanfaatkan waktu luang dalam wujud berwisata. Penelitian ini menggunakan Teori Measuring the quality of e-government from the user perspective menurut Kozak, yaitu Ease of use (Kemudahan Pengguna), Content and apperance of the information (Isi dan Tampilan Informasi), Reliability (Keandalan), Citizen support (Dukungan Masyarakat), Trust/Security(Kepercayaan/Keamanan), dan Support in Completing Forms (Dukungan dalam mengisi formulir). Metode pendekatan yaitu kualitatif dengan jenis penelitian deskriptif. Teknik sampling yaitu menggunakan teknik purposive sampling. Teknik pengumpulan data berupa observasi, wawancara dan dokumentasi. Teknik analisis data menggunakan data collection, data reduction, data display dan conclusion drawing. Hasil penelitian menunjukan bahwa kualitas e-government dalam pelayanan publik berbasis website yaitu Tiket Wisata Surabaya telah berjalan dengan baik. Walaupun, masih terdapat kendala dalam pelaksanaannya seperti sistem yang terkadang erorr saat digunakan secara bersama-sama, jumlah kuota tiket yang sedikit dibandingkan dengan permintaan dari masyarakat, pemberian informasi terkait wisata yang kurang cepat dan cara pembayaran dalam pembelian tiket wisata. Maka dari itu, penelitian ini merekomendasikan agar Dinas Kebudayaan, Kepemudaan dan Olahraga serta Pariwisat Kota Surabaya dapat memperbaiki sistem yang sering erorr, memberikan informasi dengan lebih cepat, dan memberikan kuota tiket wisata yang lebih banyak. Kata Kunci: kualitas e-government, pelayanan publik, pariwisata. Electricity Public service is a system built by the government to meet the needs and interests of the people. The government is expected to provide professional, accountable and optimal services to fulfill the rights of citizens. One of the rights of citizens listed in the Law of the Republic of Indonesia is the freedom to travel and utilize leisure time in the form of traveling. This study uses the theory of Measuring the quality of e-government from the user perspective according to Kozak, namely Ease of use, Content and appearance of the information, Reliability, Citizen support, Trust / Security, and Support in Completing Forms. The approach method is qualitative with descriptive research type. The sampling technique is using purposive sampling technique. Data collection techniques in the form of observation, interviews and documentation. Data analysis techniques use data collection, data reduction, data display and conclusion drawing. The results showed that the quality of e-government in website-based public services, namely Surabaya Tourism Tickets, has been running well. Although, there are still obstacles in its implementation such as a system that sometimes errs when used together, the number of ticket quotas is small compared to requests from the public, providing information related to tourism that is not fast enough and how to pay in purchasing tourist tickets. Therefore, this study recommends that the Surabaya City Culture, Youth and Sports and Tourism Office can improve systems that are often erroneous, provide information more quickly, and provide more tourist ticket quotas. Keywords: e-government quality, public services, tourism.
PEMBERDAYAAN MASYARAKAT MELALUI BUDIDAYA SORGUM DI DESA PUCAKWANGI KECAMATAN BABAT KABUPATEN LAMONGAN Matofani, Alif Ridho; Rahaju, Tjitjik
Publika Vol 11 No 3 (2023)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v11n3.p2283-2292

Abstract

Pemberdayaan masyarakat menjadi kunci dalam meningkatkan ekonomi masyarakat secara produktif sehingga mampu meningkatkan kesejahteraan. Kelompok masyarakat yang perlu diberikan perhatian ialah petani. Terdapat cukup banyak program pemberdayaan masyarakat yang diluncurkan pemerintah sebagai upaya dalam mengatasi kemiskinan petani. Desa Pucakwangi Kecamatan Babat Kabupaten Lamongan terdapat proses pemberdayaan melalui Budidaya Sorgum. Program ini diharapkan dapat meningkatkan kesejahteraan petani dengan cara meningkatkan sumber daya manusia khususnya Kelompok Tani Desa Pucakwang. Tujuan penelitian ini adalah untuk mendeskripsikan pemberdayaan masyarakat melalui program budidaya sorgum di Desa Pucakwangi Kecamatan Babat Kabupaten Lamongan. Penelitian ini menggunakan jenis penelitian deskriptif dengan pendekatan metode kualitatif. Fokus penelitian menggunakan teori pokok pemberdayaan meliputi bina manusia, bina usaha, bina lingkungan, bina kelembagaan. Teknik pengumpulan data menggunakan observasi, wawancara, dan dokumentasi. Analisis data yang dilakukan dengan reduksi data, penyajian data, penarikan simpulan dan verifikasi data. Hasil penelitian menunjukan bahwa Pemberdayaan Masyarakat melalui Program Budidaya Sorgum dalam upaya meningkatkan SDM, produktivitas sorgum, peningkatan harga jual dengan melakukan pengolahan serta membantu pembudidaya dalam melakukan pemasaran. Namun, masih terdapat kendala dalam pelaksanaanya seperti pelatihan yang jarang dilakukan, toko Sorghum Center yang kurang terawat, belum adanya kebijakan terkait penanaman sorgum hingga belum adanya kebijakan yang jelas. Maka dari itu, penelitian ini merekomendasikan agar pemerintah dapat memperhatikan kebutuhan para pembudidayasorgum di Desa Pucakwangi. Kata Kunci: pemberdayaan, pertanian, sorgum Community empowerment is key in improving the community's economy productively so as to improve welfare. The community group that needs to be given attention is farmers. There are quite a number of community empowerment programs launched by the government as an effort to overcome poverty among farmers. Pucakwangi Village, Babat Sub-district, Lamongan Regency has an empowerment process through Sorghum Cultivation. This program is expected to improve the welfare of farmers by increasing human resources, especially the Pucakwang Village Farmer Group. The purpose of this research is to describe community empowerment through the sorghum cultivation program in Pucakwangi Village, Babat District, Lamongan Regency. This research uses descriptive research with a qualitative method approach. The research focus uses the main theories of empowerment including human development, business development, environmental development, institutional development. Data collection techniques using observation, interviews, and documentation. Data analysis is done by data reduction, data presentation, conclusion drawing and data verification. The results showed that Community Empowerment through the Sorghum Cultivation Program in an effort to improve human resources, sorghum productivity, increase selling prices by processing and assisting cultivators in marketing. However, there are still obstacles in its implementation such as training that is rarely carried out, the Sorghum Center shop that is less well maintained, there is no policy related to sorghum cultivation until there is no clear policy. Therefore, this research recommends that the government can pay attention to the needs of sorghum cultivators in Pucakwangi Village. Keywords: empowerment, farmers, sorghum
INOVASI PROGRAM BERIKAN PELAYANAN KHUSUS TERPADU ADMINISTRASI KEPENDUDUKAN (BESUTAN) OLEH DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN JOMBANG Ivana, Nabilah; Meirinawati, Meirinawati
Publika Vol 11 No 3 (2023)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v11n3.p2327-2340

Abstract

Besutan Innovation (Provide Special Integrated Population Administration Services) is an innovation by the Jombang Regency Population and Civil Registration Service by providing population administration services with a pick-up system, especially for managing KK and electronic-KTP documents. This service was created to make it easier for people with special needs due to physical and mental disabilities, as well as old people and chronically ill people to be able to obtain residence rights as citizens.The type of research used is descriptive research with qualitative methods. The focus of this study uses the theory of innovation capability components according to Emery et al., (2016: 14-31), namely 1) innovative culture, 2 ) leadership, 3) expert knowledge, 4) stakeholder engagement, 5) innovative work design. Data collection techniques used using observation, interviews, and documentation. The analysis technique used consists of data collection, data reduction, data presentation, and drawing conclusions.The results of the study show that the implementation of Made Innovation has been going quite well and includes the five components of innovation capability even though there are still some obstacles in its implementation. Innovative culture has been implemented in daily activities. Leadership has a great sense of responsibility and is able to coordinate its employees. Expert knowledge is sufficient and qualified to carry out their duties and there are no significant difficulties. Stakeholder involvement shows that all parties play an active role and support the Besutan program. Innovative work designs that are applied flexibly and make it easier for people with physical and mental limitations.
PENERAPAN ELECTRONIC GOVERNMENT MELALUI SISTEM INFORMASI KEARSIPAN DINAMIS TERINTEGRASI (SRIKANDI) DI DINAS PERPUSTAKAAN DAN KEARSIPAN KOTA PROBOLINGGO Rahmah, Faizatur; meirinawati, meirinawati
Publika Vol 11 No 3 (2023)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v11n3.p2341-2350

Abstract

The increasingly complex development of digitalization makes the government continue to develop electronic government as a form of accelerating bureaucratic reform, it also applies to the digital archive management system. Digital archives form an electronic archival container, so that it can make it easier to access these information sources where, the disruptive era makes digital archives continue to develop, one of which is through an application called SRIKANDI (integrated dynamic archival information system) which is a general application in the field of archives. The purpose of this research is to describe the application of electronic government through an integrated dynamic archiving information system (SRIKANDI) at the Probolinggo City Library and Archives Office. This type of research uses qualitative research with a descriptive approach. This research analyzes the success of electronic government by Hafid (2017) which includes: Institutional Success Factor, Organizational Success Factor, Technological Success Factor. The results showed that the application of the SRIKANDI application at the Library and Archives Office has been running well and maximally. This is supported based on the success factors of implementing electronic government according to Hafid (2017). In the leader authority factor, a leader at the Probolinggo City Library and Archives Office strongly supports the application of the SRIKANDI application through the socialization of all internal employees of the office, then the SOP factor is still in the process of being prepared and using the Manual Book. The project management and financial factors have been running well and there are no problems with the budget. Furthermore, the technological infrastructure factor and technological expertise, the application of the SRIKANDI application is still lacking in support from technological infrastructure, while technological expertise already has employees whose basic knowledge is qualified to manage the SRIKANDI application as an admin.

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