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Jurnal Media Infotama
Published by Universitas Dehasen Bengkulu
ISSN : 18582680     EISSN : 27234673     DOI : https://doi.org/10.37676/jmi.v15i2.866
Core Subject : Science,
Computer Science & IT
Jurnal Media Infotama Fakultas Ilmu Komputer Universitas Dehasen Bengkulu memiliki ISSN: 1858-2680 dan e-ISSN : 2723-4673 merupakan jurnal ilmiah yang menerbitkan artikel ilmiah yang berhubungan dengan ilmu komputer dan ilmu yang berhubungan dengan komputer. Adapun topik artikel meliputi : Sistem Informasi, Teknologi Informasi, Pengolahan Citra, Robotika, Analisa Perangkat Keras dan Perangkat Lunak, Jaringan Komputer Data Mining, Clustering, Media Pembelajaran Berbasis Komputer, dan lain-lain. Jurnal Media infotama terbit dua kali dalam satu tahun, yaitu pada Bulan Februari dan September.
Arjuna Subject : Ilmu Komputer (semua kategori) - Ilmu Komputer (Lain-Lain)
Articles 511 Documents
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Perancangan Sistem Pelayanan Publik Desa (Studi Kasus: Desa Serambi Gunung, Kabupaten Seluma) Evandra, Geri Melano; Pahrizal, Pahrizal; Reswan, Yuza; Muntahanah, Muntahanah
Jurnal Media Infotama Vol 21 No 2 (2025): Oktober
Publisher : UNIVED Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/jmi.v21i2.9349

Abstract

This study aims to design a web-based public service system for Serambi Gunung Village, Seluma Regency, improve the effectiveness and efficiency of village administrative services. The background of this research stems from the continued use of manual processes in village public services, which result in delays, risks of document loss, and low service transparency. Chosen due to its iterative and participatory approach, involving users directly in the design process, thus allowing the system to be developed according to actual field needs. The research was conducted from April to July 2025 using a qualitative method with data collection techniques including observation, interviews, literature review, and documentation. The results show that the system developed successfully integrates administrative services such as ID card (KTP) processing, family card (KK) issuance, correspondence, social assistance, and citizen complaints into a single digital platform that is easily accessible to the public. The system design includes UML diagrams (use case, activity, class diagrams), user interfaces for both administrators and citizens, as well as database structures and a search algorithm for service requests. System testing was carried out using the blackbox method to ensure that all functions work as required. The study concludes that the web-based village public service system designed using the prototype method can enhance service quality, speed up administrative processes, and promote transparency and public participation in village governance

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