cover
Article Per Year (5 Year)
All
Home Page
OAI Link
Editorial Team
Contact
Reviewer
Google Scholar
Contact Name
Ketut Sudarma
Contact Email
jdm.unnes@gmail.com
Phone
-
Journal Mail Official
jdm.unnes@gmail.com
Editorial Address
-
Location
Kota semarang,
Jawa tengah
INDONESIA
JDM (Jurnal Dinamika Manajemen)
Published by Universitas Negeri Semarang
ISSN : 20860668     EISSN : 23375434     DOI : -
Core Subject : Science,
Decision Sciences, Operations Research & Management
Jurnal Dinamika Manajemen [p-ISSN: 2086-0668 | e-ISSN: 2337-5434] issued by the Department of Management, Faculty of Economics, Universitas Negeri Semarang, Indonesia, periodically (every 6 months) in March and September with the aim of disseminating information about the study of knowledge management in the form of conceptual studies and research results.
Arjuna Subject : -
Articles 800 Documents
 33   34   35   36   37 
Analisis Hubungan Kualitas Jasa terhadap Kepuasan Konsumen pada Lembaga Pendidikan Kejuruan -, Rintar
JDM (Jurnal Dinamika Manajemen) Vol 2, No 1 (2011): March 2011 (DOAJ Indexed)
Publisher : Department of Management, Faculty of Economics, Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/jdm.v2i1.2486

Abstract

Kepuasan konsumen dapat dimaknai sebagai tanggapan konsumen atas penilaian suatu produk atau pelayanan, yang mana dapat memberikan tingkat hubungan konsumsi yang dapat memuaskan konsumen. Permasalahan penelitian ini tentang apakah dimensi kualitas layanan (reliability, responsiveness, assurance, emphaty, dan tangible) memiliki hubungan positif dengan kepuasan konsumen. Tujuan penelitian untuk menguji hubungan kualitas jasa dengan kepuasan konsumen pada (LPK) di Kota “X”. Responden dalam penelitian ini adalah seluruh konsumen yang menjadi peserta kursus pada LPK di Kota “X”. Pengambilan sampel dilakukan melalui kriteria purposive sampling yaitu sejumlah 88 responden. Untuk mengetahui tingkat validitas dan reliabilitas data maka dilakukan analisis faktor dengan metode confirmatory factor analysis dan reliabilitas, kemudian dianalisis menggunakan analisis korelasi rank spearman. Metode analisis data menggunakan korelasi rank spearman. Hasil penelitian menunjukkan bahwa dimensi kualitas layanan seperti reliability, responsiveness, assurance, emphaty, tangible memiliki hubungan positif dengan kepuasan konsumen artinya semakin baik dimensi kualitas layanan diterapkan maka semakin meningkatkan kepuasan konsumen. Consumer satisfaction can be interpreted as a response to consumers’ assessment of a product or service, which can provide a level of relationship that satisfy consumer consumption. The problem of research whether service quality dimensions (reliability, responsiveness, assurance, empathy, and tangible) had a positive relationship with customer satisfaction. The purpose of research to examine the relationship of service quality with customer satisfaction at (LPK) in the City “X”. Respondents in reseach are all consumers who participated in a course on the LPK in the City “X”. Sampling was done through purposive sampling criteria are a number of 88 respondents. To determine the validity and reliability of the data by the Confirmatory Factor Analysis and reliability, then analyzed using Spearman rank correlation analysis. The results showed that the dimensions of service quality as (reliability, responsiveness, assurance, empathy, tangible) positively related to customer satisfaction means that the better the dimensions of quality of service applied then further improve customer satisfaction.
Salesperson Capability on Co-Creation Value Marlien, R. A.; Alimaskur, Alimaskur; Setiawan, Mulyobudi
JDM (Jurnal Dinamika Manajemen) Vol 8, No 2 (2017): September 2017 (DOAJ Indexed)
Publisher : Department of Management, Faculty of Economics, Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/jdm.v8i2.12755

Abstract

This research focuses on the study of customer engagement in planning and deciding on products and services to be purchased through the salesperson. This is a study of the relationships between firms and customers based on collaboration theory, customer value, relationship marketing and resource-base view (RbV).  the development of information technology causes the company to change the paradigm to become customer-centric. Customers are actively involved in creating value that suits the desired and customer experience. Financial services such as insurance is required to establish cooperation or strong collaboration so that both companies and customers get the expected benefits. The method used to analyze the model is multiple regression with a sample of 100 respondents  in the life insurance company customers in Semarang. Sampling technique using purposive sampling. The co-creation value formed from collaborative values, customer perceptions and customer participation with the salesperson capability mediated generates unique co-creation values in accordance with customer wants and needs.
Kualitas Layanan dan Positive Word of Mouth Jatmiko Nuryatno, Yulius
JDM (Jurnal Dinamika Manajemen) Vol 3, No 2 (2012): September 2012 (DOAJ Indexed)
Publisher : Department of Management, Faculty of Economics, Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/jdm.v3i2.2452

Abstract

Penelitian ini dilakukan untuk menguji pengaruh kualitas layanan inti dan kualitas layanan tambahan terhadap positive word of mouth. Obyek penelitian adalah para siswa SMA St. Louis Semarang. Berdasarkan pada berbagai telaah pustaka yang telah dilakukan, maka dalam penelitian ini pihak peneliti mengajukan dua hipotesis. Teknik yang digunakan dalam penelitian ini menggunakan proportional sampling. Jumlah sampel yang digunakan sebanyak 81 sampel. Hasil dari data survey dijalankan dengan bantuan program SPSS. Instrumen pengukuran yang digunakan untuk ketiga variabel (kualitas layanan inti, kualitas layanan tambahan dan positive word of mouth) telah memenuhi syarat validitas dan reliabilitas. Hasil penelitian menunjukkan bahwa variabel independen kualitas layanan inti yang diajukan berpengaruh positif dan signifikan terhadap positive word of mouth, sedangkan variabel independen kualitas layanan tambahan yang diajukan berpengaruh positif namun tidak signifikan terhadap positive word of mouth. Hal ini berarti hipotesis pertama (H1) yang diajukan didukung.The study was conducted to examine the effect of core service quality and extra service quality toward positive word of mouth. The selected object of the study is the student of Senior High School students St. Louis Semarang. Proportional sampling techniques which is used in this study, uses 81 samples. The results of the surveyed data further processed by regression analysis carried out with SPSS. Measurement instruments are used for all three variables, they are :quality of core services, service quality enhancements and positive word of mouth, which has qualified the validity and reliability. The results showed that the independent variables proposed core service quality has positive and significant impact on positive word of mouth, while the independent variables proposed additional service quality is positive but not significant effect on positive word of mouth.
Reducing the Role Conflict of Working Woman: Between Work and Family Centrality Ranihusna, Desty; Wulansari, Nury Ariani
JDM (Jurnal Dinamika Manajemen) Vol 6, No 2 (2015): September 2015 (DOAJ Indexed)
Publisher : Department of Management, Faculty of Economics, Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/jdm.v6i2.4309

Abstract

The aim of this study is to find direct impact of pay satisfaction in WFC and examines direct impact of WFC and FWC for work satisfaction. It also examines impact of moderating variable of work-family centrality moderating variable) from relation of WFC and FWC in work satisfaction (case study of married female lecturers in UNNES). This research was done because there were differences between results of WFC and FWC to JS and recommendation to add moderating variable and PS to WFC. It used SPSS to examine hypothesis with CFA, to test validity, classical assumption testing and t test was also used. Moderating variable was tested by value of absolute deviation. The data in this research is primary data in the form of questionnaire and interview. The result shows that there are strong impacts between PS and WFC. There is no impact between WFC and FWC to JS. Supporting moderating variable is Work Centrality. Although, they prioritize their family, female lecturers are still trying to work professionally
Dampak Diversitas Kebangsaan Anggota Dewan Komisaris dan Direksi pada Kinerja Pasar Perusahaan Bayu Wicaksana, Ketut Arya
JDM (Jurnal Dinamika Manajemen) Vol 1, No 1 (2010): March 2010 (DOAJ Indexed)
Publisher : Department of Management, Faculty of Economics, Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/jdm.v1i1.2443

Abstract

Dalam literatur tata kelola perusahaan, diversitas dewan sering disebut dapat meningkatkan keefektifan dewan dan monitoring, serta akan meningkatkan kinerja perusahaan. Tujuan penelitian ini untuk menyelidiki pengaruh diversitas dewan yang diukur dengan variasi kebangsaan anggota dewan pada kinerja pasar perusahaan (rasio price to book value), dengan menggunakan variabel ukuran perusahaan dan jenis industri sebagai variabel kontrol. Populasi penelitian ini adalah perusahaan yang terdaftar di Bursa Efek Indonesia tahun 2006-2008. Melalui purposive sampling didapat sebanyak 159 sampel. Hasil pengujian hipotesis dengan regresi berganda menunjukkan bahwa variasi kebangsaan anggota dewan tidak berpengaruh terhadap kinerja perusahaan. Variabel kontrol berpengaruh signifikan pada kinerja pasar perusahaan. In corporate governance literatures, board of director diversity is often referred to increase board effectiveness and monitoring, thus increase market performance of the company. The purpose of this research is to investigate the effect of board diversity which is measured by variation of board member nationality on firm’s market performance (price to book value ratio). This research also measured company size and industry type as control variables. Sample of the research is 159 listed companies in Indonesia Stock Exchange between 2006 and 2008. In addition, sampling method is purposive sampling. The results by using multiple regression analysis show that board nationality variation does not have any significant impact on firm’s market performance, meanwhile size of the company and industry type variable, have significant effects on firm’s market performance.
Back Matter March 2018 Matter, Back
JDM (Jurnal Dinamika Manajemen) Vol 9, No 1 (2018): March 2018 (DOAJ Indexed)
Publisher : Department of Management, Faculty of Economics, Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Dinamika Pendidikan Kewirausahaan: Pemetaan Sistematis terhadap Pendidikan, Pengajaran dan Pembelajaran Kewirausahaan Purnomo, Margo
JDM (Jurnal Dinamika Manajemen) Vol 6, No 1 (2015): March 2015 (DOAJ Indexed)
Publisher : Department of Management, Faculty of Economics, Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/jdm.v6i1.4300

Abstract

Saat ini belum ada kesepakatan diantara para ahli pendidikan kewirausahaan (PK) tentang pendekatan terbaik dalam pembelajaran (BK) dan pengajaran (AK) kewirausahaan. Berdasarkan Systematic Mapping Study (SMS), ada empat fokus tema dalam PK yaitu kebijakan untuk pendidikan kewirausahaan, konteks pendidikan kewirausahaan, pengajaran kewirausahaan, dan pembelajaran kewirausahaan. Berdasarkan SMS diketahui juga bahwa permasalahannya bukan tentang metode apa yang terbaik dalam PK tetapi pengajar kewirausahaan dituntut untuk mampu mengenali fungsi dan keunggulan setiap metode pengajaran kewirausahaan. Hal ini mengindikasikan bahwa perkembangan kewirausahaan yang semakin kontekstual membutuhkan dukungan kebijakan PK yang terintegrasi baik pada ranah makro, mezzo, dan mikro. Dukungan demikian sangat penting agar pelaksanaan pembelajaran dan pengajaran kewirausahaan yang inovatif, efektif, dan efisien dapat diselenggarakan.
Peningkatan Minat dan Keputusan Berpartisipasi Akseptor KB Sudarti, Ken; Prasetyaningtyas, Puji Prasetyaningtyas
JDM (Jurnal Dinamika Manajemen) Vol 2, No 2 (2011): September 2011 (DOAJ Indexed)
Publisher : Department of Management, Faculty of Economics, Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/jdm.v2i2.2477

Abstract

Tujuan dari studi ini adalah untuk menemukan dampak dari kualitas layanan dan konseling yang disediakan oleh PLKB dan persepsi pengguna kontrasepsi pada budaya lingkungan yang berkontribusi terhadap ketertarikan dan keputusan para pengguna alat kotrasepsi. Populasi penelitian ini adalah 98 wanita yang melakukan program keluarga berencana dalam jangka waktu lama dengan menggunakan sample convenience. Penelitian ini menunjukkan mayoritas pengguna kontrasepsi adalah usia rawan untuk melahirkan, memiliki lebih dari dua anak, dan relatif memiliki latar belakang pendidikan rendah. Kualitas layanan program konseling dan budaya lingkungan dalam program keluarga berencana mempunyai dampak positif terhadap ketertarikan dan keputusan untuk berpartisipasi terhadap program keluarga berencana. Kualitas layanan ditemukan sebagai kontribusi terbesar terhadap peningkatan ketertarikan dan partisipasi dalam program keluarga berencana.The aim of this study was to find out the effect of the service quality and counceling provided by the family planning field workers (PLKB) and the perception of the contraception users on the environmental culture that contribute to the interest and decision of the contraception users.The population of this study was the contraception users in Demak District. The traditional statistical model of yamae was applied to recruit the 98 women who were long-term users of birth control within the government-sponsored family planning program using the convenience sampling method.The study showed that the majority of the contraception users were in the age at risk of giving birth , with more than two children and relatively had low education background. The service quality, councelling program and environmental culture had a possitive effect on the interest and the decision of participating in the family planning program . Service quality was found to give the biggest contribution for the improved interest and partisipation in the family planning program.
Experimental Study on Individual Taxpayer: Motivational Posture and Peer Reporting Behavior Puspitasari, Elen; Susilowati, Yeye; Meiranto, Wahyu
JDM (Jurnal Dinamika Manajemen) Vol 8, No 1 (2017): March 2017 (DOAJ Indexed)
Publisher : Department of Management, Faculty of Economics, Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/jdm.v8i1.10411

Abstract

the effect of motivational postures and tax reporting behavior of one’s peers on taxpayer com-pliance was examined in this experimental study. This experimental research was conducted under the circumstances arranged and direct manipulation on taxpayer external factor, namely the independent variable is peer reporting behavior, so it can be determined causality effect of the independent variable on the dependent. The respondent is 81 taxpayers whose run the small business. A motivational posture was measured by using 29 statements developed by Braithwaite. Analysis of Covariance is used because this research conducting Quasi Experimen-tal Design Between-Subject with Covariate with random assignment method. Peer reporting behavior as an experimental variable consists of two level treatments. The result shows that the posture of motivation Indonesian taxpayers’ as a concomitant factor does not affect tax compli-ance decisions. Furthermore, this study provides evidence that peer reporting behavior were significant factors in explaining the experimental reporting decision. The findings of this study are expected to provide discourse to the government to improve tax compliance decisions in Indonesia in terms of posture motivation and peer reporting behavior among taxpayers.
The Analysis of Islamic Bank Financial Performance by Using Camel, Shariah Conformity And Profitability (SCnP) Ratnaputri, Widiya
JDM (Jurnal Dinamika Manajemen) Vol 4, No 2 (2013): September 2013 (DOAJ Indexed)
Publisher : Department of Management, Faculty of Economics, Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/jdm.v4i2.2765

Abstract

This study aims to examine how the model variables cover innovation entrepreneur orientation, learning orientation, initiative, commitment, adaptability and organizational performance based on the research gap and SMEs phenomena that exists in Semarang. The method used in this research is quantitative method. The data were collected through interviews by conducting the focus group disscusion (FGD), study documentation, and participant observation. The respondents of this research is 135 managers of SMEs in Semarang. The analysis techniques for this study is Structural Equation Model (SEM) with AMOS software. The study result shows that the increase of SMEs performance in Semarang is influenced by the ability of adaptability which is built by the commitment on consensus.

Page 35 of 80 | Total Record : 800

 33   34   35   36   37 

Filter by Year

2010 2025


Reset
Filter By Issues
All Issue Vol. 16 No. 1 (2025): Vol 16, No 1 (2025): March 2025 Issue in Progress Vol 15, No 1 (2024): March 2024 Vol 14, No 2 (2023): September 2023 Vol 14, No 1 (2023): March 2023 Vol 13, No 2 (2022): September 2022 Vol 13, No 1 (2022): March 2022 Vol 12, No 2 (2021): September 2021 (DOAJ Indexed) Vol 12, No 2 (2021): September 2021 Vol 12, No 1 (2021): March 2021 Vol 12, No 1 (2021): March 2021 (DOAJ Indexed) Vol 11, No 2 (2020): September 2020 (DOAJ Indexed) Vol 11, No 2 (2020): September 2020 Vol 11, No 1 (2020): March 2020 Vol 11, No 1 (2020): March 2020 (DOAJ Indexed) Vol 10, No 2 (2019): September 2019 (DOAJ Indexed) Vol 10, No 2 (2019): September 2019 Vol 10, No 1 (2019): March 2019 Vol 10, No 1 (2019): March 2019 (DOAJ Indexed) Vol 9, No 2 (2018): September 2018 Vol 9, No 2 (2018): September 2018 (DOAJ Indexed) Vol 9, No 1 (2018): March 2018 Vol 9, No 1 (2018): March 2018 (DOAJ Indexed) Vol 8, No 2 (2017): September 2017 Vol 8, No 2 (2017): September 2017 (DOAJ Indexed) Vol 8, No 1 (2017): March 2017 Vol 8, No 1 (2017): March 2017 (DOAJ Indexed) Vol 7, No 2 (2016): September 2016 (DOAJ Indexed) Vol 7, No 2 (2016): September 2016 (DOAJ Indexed) Vol 7, No 2 (2016): September 2016 Vol 7, No 1 (2016): March 2016 (DOAJ Indexed) Vol 7, No 1 (2016): March 2016 Vol 7, No 1 (2016): March 2016 (DOAJ Indexed) Vol 6, No 2 (2015): September 2015 (DOAJ Indexed) Vol 6, No 2 (2015): September 2015 (DOAJ Indexed) Vol 6, No 2 (2015): September 2015 Vol 6, No 1 (2015): March 2015 (DOAJ Indexed) Vol 6, No 1 (2015): March 2015 (DOAJ Indexed) Vol 6, No 1 (2015): March 2015 Proceeding Madic 2015 Vol 5, No 2 (2014): September 2014 (DOAJ Indexed) Vol 5, No 2 (2014): September 2014 Vol 5, No 2 (2014): September 2014 (DOAJ Indexed) Vol 5, No 1 (2014): March 2014 Vol 5, No 1 (2014): March 2014 (DOAJ Indexed) Vol 5, No 1 (2014): March 2014 (DOAJ Indexed) Vol 4, No 2 (2013): September 2013 (DOAJ Indexed) Vol 4, No 2 (2013): September 2013 Vol 4, No 2 (2013): September 2013 (DOAJ Indexed) Vol 4, No 1 (2013): March 2013 Vol 4, No 1 (2013): March 2013 (DOAJ Indexed) Vol 4, No 1 (2013): March 2013 (DOAJ Indexed) Vol 4, No 2 (2013) Vol 3, No 2 (2012): September 2012 (DOAJ Indexed) Vol 3, No 2 (2012): September 2012 (DOAJ Indexed) Vol 3, No 2 (2012): September 2012 Vol 3, No 1 (2012): March 2012 Vol 3, No 1 (2012): March 2012 (DOAJ Indexed) Vol 3, No 1 (2012): March 2012 (DOAJ Indexed) Vol 2, No 2 (2011): September 2011 (DOAJ Indexed) Vol 2, No 2 (2011): September 2011 (DOAJ Indexed) Vol 2, No 2 (2011): September 2011 Vol 2, No 1 (2011): March 2011 Vol 2, No 1 (2011): March 2011 (DOAJ Indexed) Vol 2, No 1 (2011): March 2011 (DOAJ Indexed) Vol 1, No 2 (2010): September 2010 (DOAJ Indexed) Vol 1, No 2 (2010): September 2010 Vol 1, No 2 (2010): September 2010 (DOAJ Indexed) Vol 1, No 1 (2010): March 2010 Vol 1, No 1 (2010): March 2010 (DOAJ Indexed) Vol 1, No 1 (2010): March 2010 (DOAJ Indexed) Vol 1, No 2 (2010) More Issue