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INDONESIA
JURNAL ADMINISTRASI BISNIS
Published by Universitas Sam Ratulangi
ISSN : 23389605     EISSN : -     DOI : -
Core Subject : Economy,
Economics, Econometrics & Finance
Jurnal ini dikelola oleh Program Studi Administrasi Bisnis Fakultas Ilmu Sosial dan Politik Universitas Sam Ratulangi. Jurnal ini terbit 5 kali dalam setahun. Jurnal ini merupakan hasil publikasi karya ilmiah/makalah dari Pengajar, Alumni, Mahasiswa yang berhubungan dengan Manajemen Sumber Daya Manusia, Pemasaran, Keuangan, Kewirausahaan, dan bidang minat Administrasi Bisnis. Jurnal ini menerima draft untuk publikasi review buku, laporan penelitian, jurnal ilmiah umum yang bisa dikirimkan ke alamat email jurnal: jab.unsrat@gmail.com.
Arjuna Subject : -
Articles 12 Documents
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Search results for , issue "Vol. 14 No. 1 (2024)" : 12 Documents clear
Pengembangan Kualitas Pelayanan Jasa Pengiriman Barang pada PT Pos Indonesia (Persero) KCU Bandung Zahra, Alisa; Herawaty, Tetty; MUttaqin, Zaenal
JURNAL ADMINISTRASI BISNIS (JAB) Vol. 14 No. 1 (2024)
Publisher : Universitas Sam Ratulangi

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Abstract

The development of service quality in logistics companies relies on policies, strategies, planning, and preparing Standard Operating Procedures. PT Pos Indonesia is currently competing with rival companies. So, companies must provide the best service to provide satisfaction to consumers. This research aims to determine the quality of service at PT Pos Indonesia KCU Bandung. This research uses descriptive qualitative research methods. Data collection in this research carried out observations and interviews. The data analysis used is descriptive, SWOT analysis, IFAS analysis, and EFAS analysis. Based on the research conducted, it can be seen that the quality of service at PT Pos Indonesia KCU Bandung has been carried out well. PT Pos Indonesia has an SOP for sending goods and a system for resolving consumer complaints through the Customer Complaint Handling application. Based on the IFAS and EFAS analysis, it can be seen that PT Pos Indonesia KCU Bandung is in the quadrant I position, which means that the company has great strength to take advantage of existing opportunities.
A Performance Study of Micro-Small-Medium-Enterprises (MSMEs) in Emerging Economy: Role of Entrepreneurial Orientation Sunyoto, Hadi Kusuma
JURNAL ADMINISTRASI BISNIS (JAB) Vol. 14 No. 1 (2024)
Publisher : Universitas Sam Ratulangi

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Abstract

The role of MSMEs in economic growth across the world has become more critical over recent years because of the intensively changing business environment. MSMEs especially in Indonesia have contributed to reducing the unemployment rate. However, the problem of MSMEs is maintaining their businesses because of inefficiency in operating and producing competitive advantage. This research aims to examine the performance of MSMEs in emerging economies, particularly Surabaya City, Indonesia. The dimensions of entrepreneurial orientation were used to measure firms’ performance. They are proactiveness, innovativeness, risk-taking, autonomy, and competitive aggressiveness. The multiple linear regression analysis, classic assumption test, and purposive sampling technique were applied in this research. The findings of this study indicate that innovativeness, risk-taking, autonomy, and competitive aggressiveness variables significantly influence firms’ performance. Only the proactiveness variable was found not significant.

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