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CITIZEN CHARTER
Published by Universitas Udayana
ISSN : -     EISSN : 28279123     DOI : -
Core Subject : Humanities, Art,
Arts Humanities
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Articles 17 Documents
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Search results for , issue "Vol 1 No 1 (2017)" : 17 Documents clear
IMPLEMENTASI KEBIJAKAN SERTIFIKASI KOMPETENSI SUMBER DAYA MANUSIA (SDM) PARIWISATA DI ERA MASYARAKAT EKONOMI ASEAN (Studi Kasus di Dinas Sosial Tenaga Kerja Kabupaten Badung) Chandra, Daima Oshika; Noak, Dr. Piers Andreas; Supriliyani, Ni Wayan
CITIZEN CHARTER Vol 1 No 1 (2017)
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Abstract

ABSTRACT The problems of policy implementation of human resource competence certification Human Resources (HR) Tourism in the era of the ASEAN Economic Community (AEC) in the realizing of the program has not been implemented, that problem must beovercome. In practice, the implementation of policy is a dynamic process so that in the end will get a result in accordance with the goals or target of the policy itself. The regional Government policy for tourism to support the ASEAN Economic Community (AEC) is to increase knowledge and skills (competencies) for perpetrators of tourism for the fulfillment of the standardization of services and tourist management through competency test.This research uses a qualitative method with descriptive approach. The data obtained by the authors by making observation to be able to see directly the phenomena that occurred in the field and conduct in-depth interviews with informants related to the implementation of HR competency certification policy in the era of the MEA. The conclusion of this research is, first the implementation of HR certification policy era of tourism in the MEA is not optimal in the implementation. Second, the benefits of the certification of tourism human resources competence in the era of MEA has not been felt. The implication of this research is that the policy of the policy of certification of human resource competence (HR) Tourism in the era of the ASEAN Economic Community (AEC) should be increased in order to realize the program to be implemented and the expected goal is achieved Keywords: Policy Implementation, Certification of human resource competency (HR) Tourism, the ASEAN Economic Community (AEC).
Analisis Kualitas Pelayanan Publik Pada Pasien Peserta BPJS Studi Kasus RSU Puri Raharja Tahun 2016 Pratamawisadi, I Gede Aditya; Pascarani, Ni Nyoman Dewi; Yudartha, I Putu Dharmanu
CITIZEN CHARTER Vol 1 No 1 (2017)
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ABSTRACT     The BPJS program implemented in the Puri Raharja General Hospital was an effort from the government to equalize the health services. The objective was to find out the service quality for patients of BPJS participants in the case study of Puri Raharja General Hospital year 2016. Its research method was qualitative method by using data sources from primary data and secondary data. Its unit of analysis was looking for information regarding the analysis of public service quality on patients of BPJS. Informant determination technique used by the researchers used purposive sampling technique. Its data collection technique used by the researchers was interview and observation, while its technique to analyze the data was data reduction, data presentation, and draw the conclusion and result. This study used five dimensions tangible, reliability, responsiveness, assurance, empathy. The BPJS analysis program at Puri Raharja General Hospital seen from the overall aspects has been running well. The obstacle encountered in implementing BPJS Program was the lack of socialization from the BPJS parties about the service mechanism. It made the different perception between the hospital parties and patients of BPJS’ participants. Keywords: quality, public service, BPJS, five dimension
Implementasi Kebijakan Program Desa Mandiri Anggur Merah ( studi kasus di Desa Lukukamaru Kecamatan Kota Waingapu Kabupaten Sumba Timur Provinsi Nusa Tenggara Timur) Rambu Kahi Bili, Eunike Cahya Pratama; Pascarani, Ni Nyoman Dewi; Yudharta, I Putu Dharmanu
CITIZEN CHARTER Vol 1 No 1 (2017)
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ABSTRACT Population growth from many years carries some effects in all aspects like education, health, economy and those are followed by problems that show up just like the problem that is caused by population growth which is the poverty problem. Poverty happens in every region in Indonesia especially in East Nusa Tenggara that even becomes the third poorest Province in Indonesia. East Nusa Tenggara Province Government takes a responsibility to solve poverty problem in their area with making an Anggur Merah Autonomic Village Program Policy Implementation which is targetting all poor villages in East Nusa Tenggara. This study uses a descriptive qualitative research methodology. In collecting data, the writer does a direct observation on the field to collect all primary data that is related with doing documentation study to collect the secondary data. Besides, the writer uses interview technique directly and indirectly that are related with this topic of research. The summary of this research is an Anggur Merah Autonomic Village Program Policy Implementation in Lukukamaru village since 2011 can be felt by the group society that has given donations which is consisted of 10 groups in first shift and 7 groups in second shift. In the implementation of this program, there is still a term disorder with a regulation that is agreed. Obstacles or chalenges that must be solved are the Lukukamaru people’s concern, a continuity of evaluation by the government in this village and supporting infrastructurs improvements of this program.   Keywords: public policy, public policy implementation, poverty
EVALUASI KINERJA KOMISI PEMILIHAN UMUM KABUPATEN BADUNG DALAM PROSES PEMUTAKHIRAN DAFTAR PEMILIH TETAP (DPT) DESA DALUNG PADA PEMILIHAN BUPATI DAN WAKIL BUPATI KABUPATEN BADUNG TAHUN 2015 Karlina, Ni Made Devi; Pascarani, Ni Nyoman Dewi; Purnamaningsih, Putu Eka
CITIZEN CHARTER Vol 1 No 1 (2017)
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ABSTRACT The permanent registers of voters list is the main problem when The National Election Commission of Indonesia (KPU) organized election activities. On December 9th, 2015, the KPU of Badung Regency has found many problem when the organized election Regent and Vice Regent of Badung Regency in updating data such as duplicate data, died voters are reappears as voters, and citizens who moved domicile are still registered in voter list. The problem in the background for this research is the turnaround time for the determination of the permanent voters list and also due to the many migrants live in the village. The purpose of this research was to evaluate the performance the KPU of Badung Regency in the process of updating the voters list remains for data Dalung village. This research used qualitative descriptive method with depth interview to informants. This research evaluated the performance of the KPU Badung Regency used performance evaluation theory (Agus Dwiyanto) consisting of indicators productivity, quality of service, responsivity, responsibility, and accountability. The results of this research indicate that the KPU performance of Badung Regency is not maximal due to factors such as voters' data while the KPU received from the Civil Registry does not sync, many people have not reported on administrative information of residence, and from KPU officials were less thorough in the input data. Keywords: Performance Evaluation, the National Election Commission, the permanent register of voters list.
Implementasi Penyelenggaraan Pendidikan Inklusif bagi Anak Berkebutuhan Khusus (ABK) Dalam Lingkup Sekolah Inklusi (Studi Kasus: SD No. 11 Jimbaran) Wijayanti, A.A. Ayu Sita Dewi; Noak, Piers Andreas; Purnamaningsih, Putu Eka
CITIZEN CHARTER Vol 1 No 1 (2017)
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ABSTRACT Inclusive education is an educational service system that provides opportunities for all children to study together in a public school with attention to diversity and individual needs. The purpose of this research is to know the implementation of inclusive education for crew in SD No. 11 Jimbaran and obstacles in the implementation of this inclusive education. This study uses descriptive qualitative research methodology. In obtaining the data, the authors make direct observations to the field to obtain the primary data related and conduct documentation studies to obtain secondary data. In addition, the researcher uses techniques such as direct and indirect interviews related to this research. The conclusion of this research is Implementation of Inclusive Education in SD No. 11 Jimbaran as a whole has not been effective yet and is not in line with the established standard of inclusive education. The obstacles to be overcome are the availability of special educators, curricula appropriate to inclusive education for ABK Keywords: Public Policy, Public Policy Implementation, Inclusive Education, Children with Special Needs
ANALISIS PEMBANGUNAN DESA MELALUI PEMBERDAYAAN MASYARAKAT (Studi Di Desa Dauh Peken Kec. Tabanan, Kab. Tabanan) Indriyani, Ni Putu; Noak, Piers Andreas; Yudharta, I Putu Dharmanu
CITIZEN CHARTER Vol 1 No 1 (2017)
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ABSTRACT Rural development in Dauh Peken Village is now continuously be improved in terms of both economic and social. It currently requires the participation of the whole society and the government to get involved to realize the development of the village. Through a community empowerment program in economics and the environment, the Village Government Dauh Peken seeks to create village development desired by the community in accordance with the potential contained in the village. The problems of the background for this study is the lack of funds, which not is available yet from facilities and supporting infrastructure activities, lack of training, there has been no serious attention from the government, as well as poverty. This research was conducted by descriptive qualitative data collection techniques such as in-depth interviews. This study analyzes how rural development through community empowerment with the concept of community empowerment is composed of economic indicators, commodity choice and type of business, human resource management and career development, the development of a network of partnerships, logistics and financial management and the development of facilities and infrastructure. Environmental indicators, physical environment and social environment. Results from this study showed that rural development through community empowerment is still not effective due to the economic empowerment of facilities and infrastructures supporting activities are not yet available and the lack of serious attention from the government regarding the distribution work product results. Based on five (5) economic indicators were used, the only indicator of the commodity choice and type of business showed good results whereas other indicators such as human resources management and career development, the development of a network of partnerships, logistics and financial management and the development of facilities and infrastructure is still less than the maximum. In the field of environmental empowerment by 2 (two) indicators used,  the physical environment has shown good results, but the social environment is still less than the maximum. Keywords: Rural Development, Community Development, Community Welfare
STRATEGI DINAS KOPERASI, USAHA KECIL DAN MENENGAH DALAM PEMBERDAYAAN USAHA MIKRO KECIL MENENGAH DIKABUPATEN GIANYAR Ariani, Ni Komang; Erviantono, Tedi; Yudartha, I Putu Dharmanu
CITIZEN CHARTER Vol 1 No 1 (2017)
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Institutions that authorized in empowering micro small and medium enterprises are the cooperatives small and medium enterprises gianyar district. In an effort to empower micro small and medium enterprises there should be a proper strategy based on condition in the region. This study attempts to see how strategy implemented department of cooperatives medium gianyar cooperative district and he knows factors whatever support and impede in sector development micro small and medium enterprises. The methodology used the descriptive qualitative. From the analysis research, it is known that department of cooperatives medium cooperative district strategy gianyar have developed by the centralgoverment set forth in the stategic plan coperatives small and medium strategy bracing, strategy and development strategy protection. Keyword: empowerment, UMKM, Gianyar Regency
Pengaruh Kompetensi Terhadap Kinerja Pegawai Di Badan Perpustakaan, Arsip dan Dokumentasi Kota Denpasar Cahyaningrat, A.A Made Bintang; Erviantono, Tedi; Wismayanti, Kadek Wiwin Dwi
CITIZEN CHARTER Vol 1 No 1 (2017)
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ABSTRACT Competence of employees is very important in the organization. These competencies will create a superior employee performance and effective in carrying out the work. Technological change rapid will lead human resources to understand technological development, so the employee needed is competence of employee sufficient and able to use the technology. The problem underlying this study is the average employees only graduated of senior high school (SMA) graduated which is its haven’t achieve the minimal standard level of  archieve proffesion and not all employee can operate the information technology such as computers.The method that was used is associative method quantitative approach which purpose seeking influence between competence (variable X)  toward employee performance (Y). Primary data in this study were obtained through questionnaires as much as the number of samples is 72 Employees of Library institution, Archives and the documentation of Denpasar. Samples in this study using sampling techniques saturated. The results of the analysis of this study indicate that the variable competence affect positive and significant with the employee performance with regression equation Y = 19.188 + 0.377 X. The result R2 of 31.1%, and the remaining 68.9% is affected by other factors. From test of significance test obtained t (5.622) is bigger than t table (1.666) and showing competencies affect significant positive on employee performance in Badan Perpustakaan, Arsip dan Dokumentasi Kota Denpasar   Keywords: Competence, Employees Performance, Library, Archives and The Documentation of Denpasar
EFISIENSI SISTEM E-PROCUREMENT DALAM PELELANGAN UMUM PENGADAAN BARANG DAN JASA (STUDI KASUS: DINAS PEKERJAAN UMUM PROVINSI BALI) Claudy, Fransiskus; Noak, Piers Andreas; Winaya, I Ketut
CITIZEN CHARTER Vol 1 No 1 (2017)
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ABSTRACT E-procurement system in the procurement of government goods / services is essential to improve the efficiency of the procurement process, this is the purpose and principles of procurement process government goods / services, including the Public Works Department of Bali Province as one SKPD Bali Province who have used the e-procurement system in the procurement process. The purpose of this study was to determine the efficiency as well as the constraints of e-procurement system in the procurement of government goods / services performed particularly of Public Works Department of Bali Province. This type of research is using descriptive qualitative approach. Source data used are primary data and secondary data. The results of the analysis of the findings and conclusions of research are e-procurement system in the procurement of goods / services conducted by the Public Works Department of Bali Province has been run in full and more efficient than the conventional way. This is evidenced by the results of the field survey and data procurement conducted by the Public Works Department of Bali Province in particular prone years. But it need to increase the use of electronic systems in other procurement methods, as well as the development of the server to operate the system that are not easily hacked or suffer other server error, given the e-procurement system based online. So that in the future, e-procurement system will be more efficient and transparent in accordance with the principles and objectives.   Keywords: E-procurement, procurement of goods / services, efficiency
IMPLEMENTASI PROGRAM GERAKAN PEMBANGUNAN SIAGA DESA SWATANTRA (Studi Kasus Pembangunan Infrastruktur, Pengembangan dan Pemberdayaan Masyarakat di Desa Taro) Adi Saskara, Komang Wira; Yudartha, I Putu Dharmanu; Purnamaningsih, Putu Eka
CITIZEN CHARTER Vol 1 No 1 (2017)
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Abstract

Rural development is fundamental to the welfare of society. Many government programs are implemented in villages that are aimed at providing benefits to the community. Various problems often appear in the village, one of them is poverty. The Government of Gianyar Regency took an action to overcome the problem of poverty that occurred in the area by creating a program called Gerakan Pembangunan Siaga Desa Swatantra which targeted directly to the community. This study uses a descriptive qualitative research methodology, in obtaining the data, the author does direct observation in the field to obtain the primary data related, conduct study documentation to obtain secondary data. This research also uses techniques such as direct or indirect interviews related to the topic of this research. The theory used in this research is the theory of public policy which focuses on the concept of policy implementation, participation, empowerment, and development. The conclusion of this research is the implementation of Pembangunan Siaga Desa Swatantra program in Taro Village. This program gave a lot of benefits for the community as the target since 2015. The obstacles that have to be overcome in terms of implementation are fund management, awareness of the actors and material supply issues so that the development process can run smoothly. Keywords: public policy, policy implementation, poverty, PSDS

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