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INDONESIA
Journal of Business & Banking
Published by Universitas Hayam Wuruk Perbanas
ISSN : 20887841     EISSN : 23033460     DOI : http://dx.doi.org/10.14414/jbb
Core Subject : Economy,
Economics, Econometrics & Finance
Arjuna Subject : -
Articles 285 Documents
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Dampak iklim organisasi terhadap prestasi kerja karyawan dan kepuasan mahasiswa pada Universitas Dr. Soetomo Surabaya Baruno, Agustiawan Djoko; Sudiro, Djoko
Journal of Business & Banking Vol 6, No 2 (2016): November 2016 - April 2017
Publisher : STIE Perbanas Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14414/jbb.v6i2.1138

Abstract

The purpose of this research is (1) To test and analyze the magnitude of organizational climate impact on employee performance in Dr. Soetomo University Surabaya; (2) To test and analyze the magnitude of the impact of employee performance on student satisfaction at Dr. Soetomo UniversitySurabaya; (3) To examine and analyze the indirect effect of organizational climate on student satisfaction at Dr. Soetomo University Surabaya. This research uses a quantitative approach. The population in this study is all employees and active students of Dr. Soetomo University in even semester Academic Year 2016/2017 from 8 faculties. The taken sample in the research are 100 people from 8 faculties with Proportionate Stratified Random Sampling. The results of this study indicate that (1) Organizational Climate effect on Employee Work Achievement at Dr. University. Soetomo Surabaya, (2) Employee Work Achievement Influence on Student Satisfaction at Dr. Soetomo University Surabaya, (3) Organizational Climate Indirectly Affects Student Satisfaction at Dr. Soetomo University Surabaya. It is expected that the results of the study can provide information and evaluation for the marketing and human resources management department of the Dr. Soetomo university Surabaya.
FAKTOR-FAKTOR PENENTU KUALITAS JASA PERBANKAN DI SURABAYA (STUDI KOMPARASI PERSEPSI NASABAH DAN KARYAWAN) Dhyka Bagus Permana
Journal of Business & Banking Vol 1, No 1 (2011): Mei 2011
Publisher : STIE Perbanas Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14414/jbb.v1i1.154

Abstract

The service quality is measured to evaluate the performance of bank services. In addition,SERVQUAL model is based on multi-item scale designed to measure the customers expectationsand perceptions. It also includes the gap that occurs, that is the gap between customersexpectation and the managements perception. These perceptions are also determined by thegender. This research aims to examine the factors which determine the quality of bankingservices for its customers and employees in Surabaya and examine different perceptions betweencustomers and bank employees. The sample consists of customers (adults and students)and bank employees in Surabaya. The data were collected by questionnaire, 80 questionnairesfrom general customers, 100 from students and 100 from bank employees have beencollected. It was found there are seven factors as the determinants of the quality of bankingservice perceived by customers and employees. From seven factors, there are differences inperceptions of service quality determinants between customers and employees. Based on customerperception, the speed and certainty of service time are the most important factor, whilebased on employees perception, courtesy and the employees competence are the most determinefactor
PENGARUH OVERCONFIDENCE, EXPERIENCE, EMOTION TERHADAP RISK PERCEPTION DAN RISK ATTITUDE PADA INVESTOR PASAR MODAL DI SURABAYA Nadia Kartika; Rr. Iramani
Journal of Business & Banking Vol 3, No 2 (2013): November 2013
Publisher : STIE Perbanas Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14414/jbb.v3i2.235

Abstract

There are some factors which are assumed to have effect on risk perception and risk attitude. This aims study to explain the effect of internal factors on risk perception and risk attitude. The internal factors in this study consist of overconfidence, experience and emotion. The sample was selected from the investors in Surabaya who invested in capital market. The data were collected by means of questionnaires. The questionnaires of surevy respionses weresidtributed to 104 investors in the capital markets of Surabaya. The analysis was done by using Generalized Structured Component Analysis (GSCA) to test hypotheses. The result show that internal factors have no significant effect on risk perception and risk attitude, and neither does risk perception on risk attitude.
Pengaruh niat berperilaku, kecerdasan spiritual dan literasi keuangan terhadap pengelolaan keuangan keluarga Tomi Arganata; Lutfi Lutfi
Journal of Business & Banking Vol 9, No 1 (2019): Mei - Oktober 2019
Publisher : STIE Perbanas Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14414/jbb.v9i1.1555

Abstract

Family financial managemenet is very important in fostering the family economy. This study aims to examine the effect of behavioral intentions, spiritual intelligence, and financial literacy on family financial management. It used the sample consisting of 179 financial managers of the family as the correspondents. The data were collected by questionnaires using a purposive sampling technique and convenience sampling technique. The data were analysed using Multiple Regression Analysis (MRA). The results indicate that behavioral intention and spiritual intelligence have a significant positive effect on family financial management, while financial literacy have positive but not significant impact on family financial management. The implication of this study are that family financial managers need to better internalize their religious guidelines and strengthen intentions to behave in the form of establishing financial behavior targets so that they can better realize wise and responsible financial management.
FAKTOR-FAKTOR PENENTU KUALITAS HUBUNGAN DALAM PEMBERIAN LAYANAN KREDIT PERBANKAN KEPADA USAHA KECIL SERTA DAMPAKNYA TERHADAP KEPUASAN DAN KOMITMEN NASABAH Tito Nur Afandi
Journal of Business & Banking Vol 4, No 1 (2014): Mei 2014
Publisher : STIE Perbanas Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14414/jbb.v4i1.298

Abstract

Almost half of Indonesian Gross National Product (GNP) is provided by small enterprises. In this case, small enterprises can create competition with the banks to offer their credit services. Some research found that good relationship can increase added value to banks customer of small enterprises owner. In turn, it also increases satisfaction and commitment. This study describes the factors determining relationship quality on banking credit services and small enterprises and its impact to customers satisfaction and commitment. Questionnaires were distributed to 135 small enterprises in Surabaya. The data were analyzed using statistic descriptivemethods to see the factors determining relationship quality, and SEM was employed to analyze the relationship between variables being researched. It shows both kinds of interactions such as service interpersonnel and service environment have a direct positive impact on relationship quality, service environmen consisting of ambience, credit policy and warranty are factors that determined the most relationship quality. The study incorporates the important notion of warranty to the construct of interaction quality between customers and the service environment. Thus, it also supports the hypothesis that factors determining relationship quality show its positivesignificant impact on satisfaction and commitment.
Pengaruh E-service quality, kualitas informasi dan perceived value terhadap loyalitas pelanggan melalui kepuasan pelanggan grabbike Punang Biru Vicramaditya
Journal of Business & Banking Vol 10, No 2 (2020): November 2020 - April 2021
Publisher : Universitas Hayam Wuruk Perbanas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14414/jbb.v10i2.2379

Abstract

This study aims to determine the effect of electronic service quality, information quality,and perceived value on customer loyalty through online motorcycle taxi customersatisfaction. This study used GrabBike as the subject and the dfata were analyzed usinga quantitative analysis by using SmartPLS 3. The data were obtained by purposivesampling technique and the researchers distributed the questionnaires via google form to154 GrabBike customers as the respondents. The results indicated that e-service qualityand perceived value have a positive and signifcant effect directly on customer satisfactionand customer loyalty, while information quality has a positive and signifcant effecton customer satisfaction but negative and they insignifcant affect customer loyalty.The results of the indirect effect test show that e-service quality, information qualityand perceived value have a positive and signifcant effect on customer loyalty throughcustomer satisfaction. Implications of this study was that online motorcycle taxi shouldimprove its information quality so that customers are safe and comfortable that will leadto satisfaction and loyalty.
THE INFLUENCE OF BUSINESS RISK TOWARD CAPITAL ADEQUACY RATIO (CAR) ON FOREIGN EXCHANGE NATIONAL PRIVATE COMMERCIAL GO PUBLIC BANKS Gustaf Naufan Febrianto; Anggraeni Anggraeni
Journal of Business & Banking Vol 6, No 1 (2016): Mei - Oktober 2016
Publisher : STIE Perbanas Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14414/jbb.v6i1.892

Abstract

The purpose of the research is to determine LDR, IPR, NPL, APB, IRR, PDN, FBIR, and BOPO simultaneously and partially have significant influence toward Capital Adequacy Ratio (CAR).Population were the foreign Exchange National Private Commercial Go Public Banks. Sampling technique is purposive sampling so that the selected Bank were Himpunan Saudara 1906, Ekonomi Raharja and bank Mayapada International. Data collected by the methods of documentation and analysis were performed by linear multiple regression analysis technique.Results shows that LDR, IPR, NPL, APB, IRR, PDN, FBIR And BOPO simultaneously have significant effect toward Capital Adequacy Ratio (CAR) ratio on foreign Exchange National Private Commercial Go Public Banks. Partially BOPO ratio significantly has a negative effect on Capital Adequacy Ratio (CAR) ratio. Meanwhile LDR, IPR, NPL, IRR and FBIR has a possitive effect but insignificant toward CAR ratio On foreign Exchange National Private Commercial Go Public Banks. On the other side APB and PDN have negative effect but insignificant toward CAR ratio on foreign Exchange National Private Commercial Go Public Banks.
Supply Chain Management dan kinerja perusahaan Widarto J. Rachbini
Journal of Business & Banking Vol 7, No 1 (2017): Mei - Oktober 2017
Publisher : STIE Perbanas Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14414/jbb.v7i1.1463

Abstract

Supply Chain Management (SCM) and Corporate Performance are the two interrelated elements. SCM can be the vital factor for improving the corporate performance. This study attempts to determine the effect of Supply Chain Management on the company’s performance. It used 165 manufacturing employees in Indonesia as the sample taken through www.googledocs.com. The analysis was conducted using Structural Equation Modeling (SEM) and processed using Lisrel 8.7. The research proves that information sharing, long term relations, cooperation and integration process, positively and signifi-cantly influence the company's performance. But Long Term Relations, influence the company’s performance.
PENGARUH KUALITAS LAYANAN, KEPUASAN NASABAH DAN CITRA BANK TERHADAP LOYALITAS NASABAH BANK MUAMALAT DI SURABAYA Evi Oktaviani Satriyanti
Journal of Business & Banking Vol 2, No 2 (2012): November 2012
Publisher : STIE Perbanas Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14414/jbb.v2i2.172

Abstract

The business of banking in Indonesia today is developing very fast. This prompts competition among the banks to be higher and higher. The competition occurs when they attempt to attract the society interest so that these prospective customers are willing to become their customers. When bank products can be imitated easily, bank differentiation will no longet exist. Therefore, they should emphasize on their service quality. Service quality that given by a bank can attract the prospective customers to be loyal. When service quality is given its priority the banks already, fulfill service standard, so that the customers are satisfied. Later on, the customers will become loyal. This research tries to find to what extent the influence of service quality, customer satisfaction, and bank image influence the customer loyalty at Muamalat Bank in Surabaya. It was done by means of primary data taken by using questionnaire. The result of the research shows that service quality has positive and significant influence on customer loyalty which means that better service quality that given by Muamalat Bank to its customers so that the customers are loyal to Muamalat Bank, thus the loyalty is increased. Customer satisfaction has positive and significant influence on customer loyalty which means that the satisfied customers toward the service they received is also higher and this makes them more loyal to Muamalat Bank. The image of the bank also has positive and significant influence towards the customer loyalty, meaning that the more satisfied customers the more loyal they are.
Pengaruh kinerja rentabilitas dan risiko usaha terhadap skor kesehatan bank umum swasta nasional devisa di Indonesia Dinda Krisna Dewiyanti; Herizon Herizon
Journal of Business & Banking Vol 8, No 2 (2018): November 2018 - April 2019
Publisher : STIE Perbanas Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14414/jbb.v8i2.1546

Abstract

The purpose of this research is to analyze the influence ofROA, ROE, NIM, CKPN Credit, NPL, IRR, PDN, BOPO, FBIR, and LDR either simultaneously or partially towards Bank’s Determining Health Score. Population used in this research was National Private Foreign Commercial Bank in Indonesia. The sampling technique based on purposive sampling technique. The data was a secondary data. Samples were used documentation data. This research used Multiple Regression Analysis (MRA). Hypothesis test result, it found that ROA, ROE NIM, CKPN Credit, NPL, IRR, PDN, BOPO, FBIR and LDR have a significant influence on Determining Health Score of National Private Foreign Commercial Bank in Indonesia. While it means on partially that ROA has no positive significant effect, ROE has a positive significant effect, NIM has no negative significant effect, CKPN Credit has no positive significant effect, NPL has a negative significant effect, IRR has no positive significant effect, PDN has no positive significant effect, BOPO has no negative significant effect, FBIR has no negative significant effect and the last is LDR has no negative significant effect. Among all of the variables in this research, NPL is the most dominated variables on Determining Health Score of  National Private Foreign Commercial Bank in Indonesia with 11,7 percent higher than the other variables.

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