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JPAP (Jurnal Penelitian Administrasi Publik) (e-Journal)
Published by Universitas 17 Agustus 1945 Surabaya
ISSN : 24601586     EISSN : 24601586     DOI : -
Core Subject : Science,
Decision Sciences, Operations Research & Management
Kebijakan publik, manajemen publik, otonomi daerah.
Arjuna Subject : -
Articles 18 Documents
 1   2 
Search results for , issue "Vol 3 No 1 (2017)" : 18 Documents clear
KUALITAS PELAYANAN PUBLIK DALAM MEMENUHI KEPUASAN MASYARAKAT DI KANTOR IMIGRASI KELAS I KHUSUS SURABAYA Rahardian, Rachman; Zakariya, Zakariya
JPAP: Jurnal Penelitian Administrasi Publik Vol 3 No 1 (2017)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpap.v3i1.1226

Abstract

Quality Of Public Service in Fulfilling Community Satisfaction in Class Of Immigration Class I Special Surabaya. Public services in accordance with Act No. 25 of 2009 on the public service is a form of services either in the form of public goods, one form of public service held by the government is meeting the needs of society in the manufacture of passports by the Immigration Office. However, in the provision of services performed, there are problems that often occur like, there is always a long queue, inadequate parking space. Special Class I Immigration Office Surabaya is one of the facilities that serve service traveling abroad. The focus of research at the Immigration Service Quality Class I Special Surabaya measured using the five dimensions of service quality (SERVQUAL) According to Parasuraman, namely Tangible, Realibility, Responsiveness, Assurance, Empathy. This study used a qualitative descriptive approach. Results from the study show that: 1) The services in Class I Special Immigration Office of Surabaya in society already said enough good can be seen from the Tangible, Realibility, Responsiveness, Assurance, Empathy. 2) Conditions of service given Class I Special Immigration Office Surabaya to communities based on Tangible, Realibility, Responsiveness, Assurance, Empathy has been said to be quite good. 3) community satisfaction with the services in Class I Special Immigration Office Surabaya already be quite good, which includes Realibility, Assurance, Empathy. But the satisfaction of the people are still not satisfied because there are said to be found lacking from the dimension Tangible, Responsiveness. 1) The services in Class I Special Immigration Office of Surabaya in society already said enough good can be seen from the Tangible, Realibility, Responsiveness, Assurance, Empathy. 2) Conditions of service given Class I Special Immigration Office Surabaya to communities based on Tangible, Realibility, Responsiveness, Assurance, Empathy has been said to be quite good. 3) community satisfaction with the services in Class I Special Immigration Office Surabaya already be quite good, which includes Realibility, Assurance, Empathy. But the satisfaction of the people are still not satisfied because there are said to be found lacking from the dimension Tangible, Responsiveness. Keywords: Quality of Public Services, Public Satisfaction
KUALITAS PELAYANAN PERIZINAN DI UNIT PELAYANAN TERPADU SATU ATAP (UPTSA) KOTA SURABAYA (STUDI TENTANG SURAT IZIN USAHA PERDAGANGAN) Astuti, Wahyu Dwi; Sukristyanto, Agus; Susiantoro, Adi
JPAP: Jurnal Penelitian Administrasi Publik Vol 3 No 1 (2017)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpap.v3i1.1232

Abstract

QUALITY OF LICENSING SERVICES IN THE ONE SINGLE ROOFING UNIT (UPTSA) SERVICES SURABAYA (Study of Trade Business License). The implementation of public facilities is the one of main function in the government implementation which is being obligation of government apparatus. One form of public service is giving permit service and also incorporate corporation in order to the corporate which has done get confession and legally from government. It is keep away from problem which can interrupt develop business in the other day. The aim from this observatory is to descript and how the SIUP allow service quality in UPTSA Surabaya city. In this thesis writing, use qualitative method where this observation use qualitative descriptive data. Based on observation from these research the concluding that quality of permit service that given by UPTSA officer Surabaya city to the people or the petitioner was good enough, however a success from UPTSA officer at present permit service, yet there the people or petitioner which is complain about facilities where was available and the time needed of service completion. More better if UPTSA officer can adding extra support facilities, such as increasing parking field and keep toilet clean. So with adding that facilities can obtained service which was given by UPTSA truly satisfied the people or petitor is so much better to see the regulations first to prevent longer in time or help the completed documents can be process immediately by UPTSA officer.            Keywords: service quality, public service, permit service
PELAYANAN PUBLIK BERBASIS GOOD GOVERNANCE ( Studi tentang Akuntabilitas dan Transparansi dalam Pelayanan KTP di Kecamatan Sukolilo Kota Surabaya ) Thetool, Yonas; Indartuti, Endang; Soenarjanto, Bagoes
JPAP: Jurnal Penelitian Administrasi Publik Vol 3 No 1 (2017)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpap.v3i1.1237

Abstract

The phenomenon of public service today is very rampant with problems by the bureaucrats who are less responsible, resulting in service to the community becomes not maximal, and people become unconvinced with the government bureaucracy. The presence of Good Governance is expected to be able to restore public trust to the government bureaucracy. Where Good Governace principles such as Accountability and Transparency are needed. The purpose of this study is To Know the Level of Accountability and Transparency in District Sukolilo Surabaya in the Service ID card. The research method used is to use descriptive research form using qualitative approach. Descriptive research will present data, analyze, interpret, and made conclusions from research conducted by the author. Based on the result of the research, it can be concluded that Accountability in ID card Service in Sukolilo Subdistrict of Surabaya City is good, where performance accountability indicator, cost accountability and accountability of service product have been appraised by society as respondent. Transparency in ID card service in Kecamatan Sukolilo Surabaya is quite good where management, service and service indicators, service procedures, service charge details, authorized and responsible officials, service standards, service promise and service location are considered good enough, but at Indicator of service information and service completion time is still considered not good by the community as respondents. Keywords : Public Service, Good Governance, Accountability and Transparency.
IMPLEMENTASI PERATURAN DAERAH KABUPATEN PONOROGO NOMOR 5 TAHUN 2011 TENTANG KETERTIBAN UMUM DAN KETENTERAMAN MASYARAKAT (Studi Penertiban Pedagang Kaki Lima di Kawasan Aloon-Aloon Ponorogo) Susanti, Nopa Lilik
JPAP: Jurnal Penelitian Administrasi Publik Vol 3 No 1 (2017)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpap.v3i1.1244

Abstract

Regional Regulation No. 5 of 2011 on Public Order and Communal Peace is one of the rules of Local Government which is a public policyin which the implementation of public order is necessary to assert the policy. Judging from the state of public places many street vendors still sell around the sidewalks, roads, road intersections, especially in the area of Aloon Aloon Ponorogo. The intended aims of this study are first, to find out how the implementation of Local Regulation Number 5 Year 2011 about Public Order and Communal Peace (Study on the Order of Traditional Foot Trader in Aloon-Aloon Ponorogo Area). Second, to determine the factors that affect the implementation of the Local Regulation on the Traditional Foot Trader in order to maintain the discipline in thearea of Aloon Aloon Ponorogo. The theory used in this research refers to Van Meter Theory and Van Horn. To support this study, the researcher used 8 people as informants by using qualitative data analysis as the data analysis in this study. Based on the result of this study, it can be concluded that the Implementation of Local Regulation Number 5 Year 2011 on Public Orderand Communal Peace on the Ordering ofTraditional Foot Trader in Aloon-Aloon Ponorogo Area until now has been running well in the disciplining but there is no arrangement of places for Traditional Foot Trader. Moreover, several factors that hamper the regulation of the Local Regulation are due to the lack of infrastructure and human resources in disciplining traditional foot trader. This happens because there is no special fund prepared for the arrangement of street traders.  Keywords: Implementation, Regional Regulation, Traditional Foot Trader.
EFEKTIVITAS E-HEALTH DI RUMAH SAKIT UMUM DAERAH DR. M. SOEWANDHIE SURABAYA avinda, avinda; Handoko, Rudy
JPAP: Jurnal Penelitian Administrasi Publik Vol 3 No 1 (2017)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpap.v3i1.1227

Abstract

E-Health Effectiveness in General Hospital Region Dr. M. Soewandhie Surabaya. Public Service is the main obligation of the government to organize activities in order to meet the needs of the community. City officials do a service innovations as efforts to improve public services in the health sector by applying the principles of e-Government and one of these innovations is a service of E-Health. E-Health is an application that allows people to shorten queues at the clinic or hospital. The purpose of this study to determine the effectiveness of E-Health at the Regional General Hospital Dr. M. Soewandhie Surabaya. The focus of the study was based on Gibson's five effectiveness measurement indicators, namely Production, Efficiency, Satisfaction, Adaptability and Survival. The research method used is descriptive qualitative. The results of this study indicate that the service E-Health at the Regional General Hospital Dr. M. Soewandhie Surabaya is quite. It can be seen from Satisfaction Indicator, Adaptability and Survival. In satisfaction indicators, showed as many as 6 out of 10 patients stated that E-Healthservices already meet expectations. In adaptation indicators, show that E-Health services make it easier for the performance of the employees, especially employees of the registration window. On the Survival indicator, it shows that Dr. M. Soewandhie Surabaya as E-Health service providers already have plans to develop e-Health services in order to meet the needs of the community. Keywords: Public Service, Effectiveness, E-Health
KUALITAS PELAYANAN PASANG BARU LISTRIK PRABAYAR PADA PT. PLN (PERSERO) RAYON DARMO PERMAI SURABAYA Bariroh, Umu; Yuliyanti, Tri
JPAP: Jurnal Penelitian Administrasi Publik Vol 3 No 1 (2017)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpap.v3i1.1233

Abstract

Quality of New Possible Service Proportar at PT. PLN (Persero) Rayon Darmo Permai Surabaya. One of the main tasks of the government is to provide services, including in terms of electrical services. PLN is the only BUMN appointed as a provider of electric power to meet the electricity needs of the people of Indonesia. So this study aims to determine and value the quality of public services at PT. PLN (Persero) area Darmo Permai Surabaya necessary of electric power can be seen from the increasing demand for electricity supply in each region. This becomes the trigger of PT. PLN (Persero) to make innovations in the form of products to help meet the electricity needs of consumers. PLN continues to improve its service productivity with Prepaid Electricity. The method used in this research is qualitative research method with descriptive type. The data were collected by interview, questioner and observation. Data analysis techniques conducted in this study is data reduction by selecting data according to research, also presenting data by presenting data that has been reduced and obtained from PT. PLN (Persero) Darmo Permai area of Surabaya, and also using data analysis techniques draw conclusions by deducing data that has been reduced and presented. Based on the results of research can be concluded that the quality of electricity service prepaid in PT. PLN (Persero) Darmo Permai Surabaya area can be said is good enough. But on the other hand, there needs to be improvements made. Lack of adequate parking facilities, but also the number of booths available, indirectly this will affect the quality of service itself. Keywords: Quality of service, public service, electricity prepaid
IMPLEMENTASI PERATURAN DAERAH KOTA SURABAYA NOMOR 7 TAHUN 2002 TENTANG KEBIJAKAN RUANG TERBUKA HIJAU (Studi Kasus Kebun Bibit Bratang Kota Surabaya) Indriyani, Ika; Indartuti, Endang; Soenarjanto, Bagoes
JPAP: Jurnal Penelitian Administrasi Publik Vol 3 No 1 (2017)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpap.v3i1.1238

Abstract

The municipal government policy on the utilization of green open spaces in Surabaya is stated in Local Regulation No. 7 of 2002 on the management of green open spaces. The law also states that green open space is a city space that serves as a green area of city park, green forest area of the city, green area of urban recreation, green area of cemetery, green agricultural area, green area of green line, and green area of yard Utilization of green open space Such as flora and fauna parks in Surabaya or commonly referred to as Bratang Bratang Surabaya gardens are the answer of this polluted metro-politan city, although the state of Bratang seedlings is still poorly maintained and has become a dispute between private parties and the municipal authorities.Problem Formulation in this Research is How Implementation of Local Regulation of Surabaya City Number 7 Year 2002 About Green Open Space Policy of Bratang Seed Garden? This research also aim to to know Implementation of Local Regulation of Surabaya City Number 7 Year 2002 In Green Open Space Policy of Bratang Seed Garden. This research is descriptive research using qualitative approach. Technique of collecting data is done by observation, interview, and documentation.The informant of research in this research is Kasubag TU UPTD Rekreasi DKRTH and Satgas Bratang Seed Garden. The data validity check is done by triangulation of source and method.From the research results can be seen that the implementation of the implementation of the policy of Regulation No 7 of 2002 is considered effective and goes well. The result of this research is by connecting from George Edward III theory that is from communication aspect, resources, disposition, and bureaucratic structure. Keywords: Policy, Implementation, Qualitative, Theory George Edward III
KEBIJAKAN PELAYANAN E-KTP (STUDI TENTANG KUALITAS PELAYANAN E-KTP Di KECAMATAN RUNGKUT) Taufiq, Nur
JPAP: Jurnal Penelitian Administrasi Publik Vol 3 No 1 (2017)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpap.v3i1.1245

Abstract

The quality of public service of making e-ID card is a form of public service needed by society as personal identity. In the context of making e-ID card in Rungkut District Office of Surabaya City still found the complaints of the community. These complaints include the timing of incorrect e-ID card making. The formulation of the problem in this research is "How is the quality of e-ID card service for the people in Rungkut Sub-district of Surabaya City". The purpose of this study is to find out how the quality of e-ID card service for the community in Rungkut Sub-district, Surabaya City. The method used in this research is descriptive method with qualitative approach. Technique of data collecting done by cpenyebaran questioner to 60 respondents, observation, and document. Based on the result of research, it can be concluded that the quality of e-ID card making service in Rungkut District Office that get good value is service requirement, service procedure, fairness of cost, courtesy and friendliness, service announcement, complaint procedure, suggestion and input, employee response. Those who get less value are service time, cost match, service result, officer ability, responsibility officer, disciplinary officer. Keywords: E-ID Card Service, Quality of Service, Qualitative.

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