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JUSIFO : Jurnal Sistem Informasi
Published by Universitas Islam Negeri Raden Fatah Palembang
ISSN : 2460092X     EISSN : 26231662     DOI : -
Core Subject :
JUSIFO (Jurnal Sistem Informasi) is an Information System Journal that published by Program Studi Sistem Informasi, Fakultas Sains dan Teknologi, Universitas Islam Negeri Raden Fatah Palembang. JUSIFO (Jurnal Sistem Informasi) publishes numerous research articles concerning the articles that integrate technological disciplines with Information System Audit, Software Engineering, Decision Support System, Artificial Intelligence, Application of Information Technology, Social Informatics. JUSIFO (Jurnal Sistem Informasi) is published twice a year; in June and December. In this journal, reviewers will review any submitted paper. Review process employs a double-blind review, which means that both the reviewer and author identities are concealed from the reviewers, and vice versa. We hope that the articles published by JUSIFO (Jurnal Sistem Informasi) can make a real contribution and have a widely impact.
Arjuna Subject : Ilmu Komputer (semua kategori) - Sistem Informasi
Articles 5 Documents
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Search results for , issue "vol 8 no 2 (2022): december" : 5 Documents clear
Teori Servqual dan Customer Satisfaction: Studi Kepuasan Pengguna Layanan Wifi.id Corner Hermizahadiwidastra Hermizahadiwidastra; Dedy Syamsuar
JUSIFO : Jurnal Sistem Informasi Vol 8 No 2 (2022): December
Publisher : Program Studi Sistem Informasi, Fakultas Sains dan Teknologi, Universitas Islam Negeri Raden Fatah Palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19109/jusifo.v8i2.11989

Abstract

For a company, it is important to know the satisfaction of the users of the services that have been provided. The wifi.id corner service has many users, so it is important to know the satisfaction of users of this service because it is one of the parameters for the success of a public service. In this study, the servqual model consisting of 5 dimensions is used, namely tangibles, reliability, responsiveness, assurance, and empathy. Meanwhile, for customer satisfaction in this study, it refers to product quality, service quality, emotional factors, price, cost, and convenience. The purpose of this research is to determine the experience of wifi.id corner users by testing it using the servqual theory, and to know the expectations of users regarding their perception of wifi.id corner. The results of this study indicate that the gap analysis conducted shows that wifi.id corner available in Jambi City does not meet the expectations and standards set in the servqual theory. Therefore, overall, users consider that the wifi.id corner service has not been able to provide satisfaction to customers. In addition, positive value is given by service users towards the respondents' expectations for wifi.id corner service. This indicates that the five dimensions of service quality are considered important by service users.
Mengukur E-Participation Masyarakat di Era Transformasi Digital dengan Metode Multi Factor Evaluation Process (MFEP) Retnowati Retnowati; Eko Nur Wahyudi; Yunus Anis
JUSIFO : Jurnal Sistem Informasi Vol 8 No 2 (2022): December
Publisher : Program Studi Sistem Informasi, Fakultas Sains dan Teknologi, Universitas Islam Negeri Raden Fatah Palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19109/jusifo.v8i2.13774

Abstract

The digital transformation era provides an opportunity for the public to exercise their right to information, where public agency is required to provide documents and information through Pejabat Pengelola Informasi dan Dokumen (PPID). This openness promises an important role for public participation through electronic access to information (E-Information), access to electronic consultations (E-Consultation), and participation in electronic decision-making (E-Decision Making). These three indicators are referred to as E-Participation. However, their implementation has encountered obstacles, leading to the need for research on E-Participation in the current community environment. This study employs a Soft System Methodology approach, specifically the Multi-Factor Evaluation Process (MFEP) method. The objective is to identify the indicators and criteria used in E-Participation, and to determine the level of E-Participation usage in Central Java based on the indicators used. The criteria used in this study pertain to the willingness of both the government and society, as well as the availability of infrastructure and information. The ranking results of the level of E-Participation indicate that public E-Participation is at an average level, where E-Information is the highest strengthening indicator, followed by E-Consultation, and E-Decision Making is the lowest.
Membandingkan Nilai Akurasi BERT dan DistilBERT pada Dataset Twitter Faisal Fajri; Bambang Tutuko; Sukemi Sukemi
JUSIFO : Jurnal Sistem Informasi Vol 8 No 2 (2022): December
Publisher : Program Studi Sistem Informasi, Fakultas Sains dan Teknologi, Universitas Islam Negeri Raden Fatah Palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19109/jusifo.v8i2.13885

Abstract

The growth of digital media has been incredibly fast, which has made consuming information a challenging task. Social media processing aided by Machine Learning has been very helpful in the digital era. Sentiment analysis is a fundamental task in Natural Language Processing (NLP). Based on the increasing number of social media users, the amount of data stored in social media platforms is also growing rapidly. As a result, many researchers are conducting studies that utilize social media data. Opinion mining (OM) or Sentiment Analysis (SA) is one of the methods used to analyze information contained in text from social media. Until now, several other studies have attempted to predict Data Mining (DM) using remarkable data mining techniques. The objective of this research is to compare the accuracy values of BERT and DistilBERT. DistilBERT is a technique derived from BERT that provides speed and maximizes classification. The research findings indicate that the use of DistilBERT method resulted in an accuracy value of 97%, precision of 99%, recall of 99%, and f1-score of 99%, which is higher compared to BERT that yielded an accuracy value of 87%, precision of 91%, recall of 91%, and f1-score of 89%.
Business Model Canvas dan Analisis SWOT untuk Meningkatkan Strategi Pemasaran Rumah Batik Anto Djamil Yulia Dwi Rahmawati; Ito Setiawan
JUSIFO : Jurnal Sistem Informasi Vol 8 No 2 (2022): December
Publisher : Program Studi Sistem Informasi, Fakultas Sains dan Teknologi, Universitas Islam Negeri Raden Fatah Palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19109/jusifo.v8i2.13983

Abstract

Rumah Batik Anto Djamil is a traditional batik shop in Banyumas, located in the Purwokerto area. Currently, the business conducts marketing through both physical stores and digital media. However, there are challenges in the form of increasing numbers of new competitors emerging. These competitors sell similar products with nearly identical marketing strategies. An initial blueprint was drawn up according to the business model currently employed by Rumah Batik Anto Djamil. This study aims to analyze and develop the business model of Rumah Batik Anto Djamil in order to compete in similar fields of business. Data was collected through interviews and observation. Then, the Business Model Canvas was designed to facilitate the analysis of new marketing strategies. SWOT analysis was chosen to identify strengths, weaknesses, opportunities, and future threats that may occur. This analysis considers both internal and external strategic factors. The results of the study include the current BMC blueprint, SWOT analysis, and recommended BMC blueprint for developing the business unit in the future. The conclusion of this study is that the recommendations given must continue to consider quality and service to customers and potential customers. This study has limitations, particularly when government regulations change and new digital business patterns using more popular platforms emerge.
Analisis Usability Pada Aplikasi Allo Bank Menggunakan Heuristics Evaluation Melida Ratna Utami; Ito Setiawan
JUSIFO : Jurnal Sistem Informasi Vol 8 No 2 (2022): December
Publisher : Program Studi Sistem Informasi, Fakultas Sains dan Teknologi, Universitas Islam Negeri Raden Fatah Palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19109/jusifo.v8i2.14019

Abstract

Allo Bank is a digital banking service available in Indonesia. The Allo Bank application has received low reviews on the Google Play Store. Based on several comments, it is known that the application does not function well, frequently experiences errors, and users face difficulties when making payments. Additionally, the application often cannot be used due to problems whose causes are unknown. This study aims to determine the level of usability of the Allo Bank application and identify which principles are not met based on the Heuristics Evaluation principles. The Heuristic Evaluation method was used for this research, while data was collected using questionnaires, and the sampling technique employed was the Slovin technique. The results of this research indicate that the usability of the Allo Bank application falls into the "good" category as the severity rating calculation results did not exceed 1 (one). The highest problem was found in the Use control and freedom aspect and the Help users recognize dialogue, and recovers from errors aspect, with an average severity rating of 1.48 and 1.31, respectively. Meanwhile, there were low average values for H2 and H8. This suggests that both aspects, although they have problems in the system, can still be controlled and users do not consider these issues to be significant problems. Therefore, it is crucial to maintain these aspects.

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