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Rahmat Heru Setianto
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Faculty of Economics and Business, Universitas Airlangga, JL. Airlangga 4 Surabaya, 60286
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INDONESIA
Jurnal Manajemen Teori dan Terapan
Published by Universitas Airlangga
ISSN : 19793650     EISSN : 25482149     DOI : 10.20473/jmtt.v13i1.14399
Core Subject : Science, Education,
Decision Sciences, Operations Research & Management Education
Arjuna Subject : -
Articles 9 Documents
 1 
Search results for , issue "Vol. 14 No. 2 (2021)" : 9 Documents clear
Freight Forwarding Company: The Effect of Service Failure, Recovery, Satisfaction, and Customer Loyalty Adi Yudi; Endang Ruswanti
Jurnal Manajemen Teori dan Terapan | Journal of Theory and Applied Management Vol. 14 No. 2 (2021)
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/jmtt.v14i2.27223

Abstract

This study will examine the relationship between the impact of service failure and service recovery on customer satisfaction and loyalty. The research objective was to determine the effect of service failure can be up to customer loyalty. The object of this research is customers who use expedition services located in Jakarta. This research method uses quantitative methods using a questionnaire measuring instrument. The sampling technique used is simple random sampling. To analyze the data using SEM (Structural Equation Modeling) analysis tools with Lisrel. The results of this study conclude that, first, service failure affects service recovery. Secondly, service recovery affects customer loyalty. Third, service recovery affects customer satisfaction, and the last fourth of customer satisfaction also affects customer loyalty.
Front Matter Volume 14, No 2 (Tahun 2021) Front Matter
Jurnal Manajemen Teori dan Terapan | Journal of Theory and Applied Management Vol. 14 No. 2 (2021)
Publisher : Universitas Airlangga

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Abstract

The Correlation between Training, Career Development and Employee Performance with Moderating Variable of Job Satisfaction : A Case Study in Cambodia Keomorakath PICH; Suhariadi Fendy
Jurnal Manajemen Teori dan Terapan | Journal of Theory and Applied Management Vol. 14 No. 2 (2021)
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/jmtt.v14i2.27229

Abstract

This study aims to determine employee training and career development and whether the employee is satisfied. The next objective is that the result of this study is to find out the positive relationship impact of training and career development on employee performance with job satisfaction as a moderating variable. This study aims to analyze the data collected from hundreds of respondents working in a company located in Phnom Penh City, Cambodia. The data have been analyzed, applying the statistical techniques SPSS program with correlation, simple regression, and multiple regressions. The research was conducted by a survey sample of the questionnaires according to the theory related to training, career development, employee performance, and job satisfaction online. This paper uses a Quantitative Method to analyze the phenomenon through all level staff working in the company. The research result includes suggestions and recommendations to the phenomenon, which will help management improve employee ability and capacity to work quality and achieve the company goal.
Back Matter Volume 14, No 2 (Tahun 2021) Back Matter
Jurnal Manajemen Teori dan Terapan | Journal of Theory and Applied Management Vol. 14 No. 2 (2021)
Publisher : Universitas Airlangga

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Abstract

The Analysis of Nurse Performance During Covid-19 Pandemic: A Case Study from Private Hospital in Tangerang Retna Yulianti
Jurnal Manajemen Teori dan Terapan | Journal of Theory and Applied Management Vol. 14 No. 2 (2021)
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/jmtt.v14i2.27672

Abstract

The performance of nurses as the front line is crucial in handling covid 19. The purpose of the research was to determine the effect of employee training, employee engagement, and work motivation on nurse performance in the healthcare industry when the COVID-19 pandemic occurred. The object of this research is a nurse with a staff position and a coordinator who works at the AN-NISA hospital located in Tangerang with 140 respondents from February until March 2021. This research uses a quantitative approach which will use questionnaire measuring tools and employee performance data during 2020. Data analysis using path analysis. This research concluded that appropriate employee training, employee engagement, and work motivation had a significant effect on nurse performance. However, employee training and work motivation have no significant effect on nurse performance through employee engagement when the COVID-19 pandemic occurred.
The Relationship between Work Motivation, Job Satisfaction, and Employee Performance: The Moderating Role of Psychology Capital and The Mediating Role of Organizational Commitment Windu Astuti; Lia Amalia
Jurnal Manajemen Teori dan Terapan | Journal of Theory and Applied Management Vol. 14 No. 2 (2021)
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/jmtt.v14i2.26192

Abstract

This study aims to determine the effect of work motivation, organizational commitment, and job satisfaction on employee performance. The effect of organizational commitment mediates the relationship between work motivation on employee performance and job satisfaction on employee performance and psychological capital, which moderates the relationship between job satisfaction and employee performance. The object of this research is the employees of the state civil apparatus. They work in government agencies in the education sector of the Directorate of Senior High Schools in Jakarta. This study uses a quantitative approach with one hundred and ten respondents, sampling using a saturated sample technique, and a questionnaire as a measuring tool. Data analysis used the Structural Equation Modeling (SEM) method to test the model's suitability in this study with the help of the SmartPLS version 3 application. The results of this study conclude that work motivation, organizational commitment, and job satisfaction affect employee performance, organizational commitment can mediate the relationship between job satisfaction and employee performance but cannot mediate the relationship between work motivation and employee performance, and psychological capital can moderate the relationship between job satisfaction with employee performance.
Real Estate Credit and Liquidity Risk with Ownership Structure as Moderating Variables in Banking Companies Listed on The Indonesia Stock Exchange Muhammad Madyan; Ilham Ramadhani; Rayindha Galuh Setyowati
Jurnal Manajemen Teori dan Terapan | Journal of Theory and Applied Management Vol. 14 No. 2 (2021)
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/jmtt.v14i2.26673

Abstract

The purpose of this study is to investigate the effect of real estate credit on liquidity risk. This study also looked at the role of government ownership and foreign ownership in moderating the effect of real estate credit on bank liquidity risk. There are 43 banking companies listed on the Indonesia Stock Exchange for the 2014-2018 period used as samples. This study used a multiple linear regression model with the Ordinary Least Square (OLS) estimation method and robustness tests using the Maximum Likelihood (MLE) estimation method. The results of this study concluded that real estate credit has a significant positive effect on liquidity risk. Government ownership strengthens the positive effect of real estate credit on liquidity risk, while foreign ownership weakens the positive effect of real estate credit on liquidity risk.
Negative Tone and Readability in Management Discussion and Analysis Reports: Impact on The Cost of Debt Eka Sari Ayuningtyas; Iman Harymawan
Jurnal Manajemen Teori dan Terapan | Journal of Theory and Applied Management Vol. 14 No. 2 (2021)
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/jmtt.v14i2.26681

Abstract

Companies use disclosure as a strategy to transfer and communicate selected information to stakeholders. This study examines the association between the firm's textual disclosure strategy and cost of debt by looking at the tone and readability of Management Discussion and Analysis (MDandA) reports and using a sample of 1596 Indonesian listed companies from all industries except the financial industry, from 2011 to 2018, and using ordinary least square (OLS) regression to test the research hypotheses. The findings suggest that both negative tone and poor readability level are associated positively with the cost of debt. This paper contributes to knowledge of the important aspects firms need to consider when setting their disclosure strategies, mainly how the tone and readability of firms' annual reports may be interpreted by users/creditors and affect the amount they will charge the firm for debt.
The Effect of Technological Complexity (KT) and Compatibility (KOM) on The Sustainability of The Green and Smart Port Concept (CTU): TAM Extended Approach Case Study at Teluk Lamong Terminal, A Subsidiary of PT Pelindo III Reka Yusmara Mardiputra; Kusuma Ratnawati; Ananda Sabil H
Jurnal Manajemen Teori dan Terapan | Journal of Theory and Applied Management Vol. 14 No. 2 (2021)
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/jmtt.v14i2.27668

Abstract

This study examines and analyzes the relationship between the technological complexity (KT) and compatibility (KOM), to a continuance to use (CTU) of green and smart port concepts using TAM theory extended. Adding technological complexity and compatibility as an external factor into TAM in terms of perceived usefulness (PU) and perceived ease of use (PEOU) that affect continuance to use green and smart concepts. This study uses a survey method. It is distributed to owners/operational/invoicing managers of Terminal Teluk Lamong (TTL) Customers (Shipping Company, Forwarding, Trucking Company) in Surabaya, Indonesia. The sampling technique is using Slovin's formula with 304 respondents. The data analysis technique uses SEM (Structural Equation Modelling) with SMART PLS 3.0. Both KT and KOM have a significant effect on PU and PEOU. Both PU and PEOU have a significant effect on CTU, and PEOU has a significant effect on PU. This research was conducted at TTL, the only terminal in Indonesia that uses the green and smart port concept. There is no comparison with other terminals in Indonesia on the implementation of the green and smart port concept. Especially for shipping companies, respondents cannot reach owner/principal/shareholders due to Indonesian government policy that international Shipping Companies are not allowed to open branches independently. However, they have to cooperate with local companies (agents). Port Industries (TTL) can develop an appropriate marketing strategy based on this research's results. Technological complexity and compatibility have a significant effect on the continuance to use GSP. Management of TTL has to consider technology and operational systems development with a low-level complexity and according to customer's needs. This research contributes to enrichment and extending TAM theory in terms of green and smart port concept sustainability. Not only affected by PU and PEOU but technological complexity (KT) and Compatibility (KOM) factors are important.

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