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Jurnal Ilmiah Administrasi Publik (JI@P)
Published by Universitas Slamet Riyadi
ISSN : 23554223     EISSN : 28080211     DOI : 10.33061
Core Subject : Social,
Social Sciences
The aim of this journal publication is to disseminate the conceptual thoughts or ideas and research results that have been achieved in the area of public administrations and policies. Jurnal Ilmu Administrasi Publik particularly focuses on the main problems in the development of the sciences of public policies and administration areas as follows: Bureaucracy and Administration Development; Decentralization and Regional Autonomy; Economic and Public Policy; Public Management and Governance; Any specifics issues of public policy and management.
Arjuna Subject : Ilmu Sosial - Ilmu Sosial (Lain-Lain)
Articles 10 Documents
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Search results for , issue "Vol 13 No 1 (2024): JI@P" : 10 Documents clear
PERILAKU BIROKRAT DALAM PELAYANAN PUBLIK PADA KANTOR DESA GETASREJO KECAMATAN GROBOGAN KABUPATEN GROBOGAN Andan Jatmiko, Muhammad Sinung
JI@P Vol 13 No 1 (2024): JI@P
Publisher : Master of Public Administration, Universitas Slamet Riyadi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33061/jp.v13i1.10211

Abstract

Practices in the process of providing public services in Indonesia today are still filled with uncertainty regarding time, costs and methods of service. Costs and service times are not clear to service users. This often happens because service procedures do not regulate the obligations of service providers and also the rights of community members as service users themselves. Apart from that, we also often see and hear actions and behavior of Village Officials in providing services that are less polite, less friendly and sometimes there are also actions that are discriminatory in nature. This study used qualitative research methods. Qualitative research is research that contains descriptive research and tends to use analysis. The aim of this research is to find out how the behavior of bureaucrats in Getasrejo Village is related to the care, discipline and responsibility of bureaucrats in serving the community in Getasrejo Village, Grobogan District, Grobogan Regency. The results of this research can be concluded that the behavior of bureaucrats in Getasrejo Village still needs to be improved so that The community really gets maximum service. This can be seen from: 1) There is still a lack of concern for the community because there are still discriminatory actions and the community will have more confidence in the performance of the authorities if there is transparency and professionalism in data collection. 2) Village officials' discipline is also still lacking. because we often find ourselves arriving late to the office, leaving early and the dress code is sometimes not adhered to. 3) In terms of responsibility, there needs to be good cooperation, supervision and firm action towards officers in carrying out their duties so that social jealousy does not create
IMPLEMENTASI PERDA NO 15 TAHUN 2011 TENTANG PELAYANAN PUBLIK KANTOR KELURAHAN SOGATEN, KECAMATAN MANGUHARJO KOTA MADIUN Satriya Hutama, Handhika Luhatur
JI@P Vol 13 No 1 (2024): JI@P
Publisher : Master of Public Administration, Universitas Slamet Riyadi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33061/jp.v13i1.10274

Abstract

Jenis pelayanan yang ada di Kelurahan Sogaten terdiri dari 30 layanan untuk masyarakat. Masyarakat yang merupakan pelanggan dalam pelayanan p Penelitian ini bertujuan untuk menganalisis implementasi Peraturan Daerah Nomor 15 Tahun 2011 tentang pelayanan publik bagi Desa Sogaten Kecamatan Manguharjo Kota Madiun. Jenis dan analisis data menggunakan pendekatan kualitatif deskriptif. Sumber data terdiri dari data primer berupa wawancara langsung dan data sekunder yang merupakan data yang dikumpulkan dari observasi dan literatur institusional yang berkaitan dengan penelitian. Teknik pengumpulan data menggunakan wawancara, observasi dan dokumentasi. Teknik analisis data dengan reduksi data, penyajian data dan penarikan kesimpulan. Uji validitas data menggunakan teknik triangulasi sumber data dan pemeriksaan anggota. Penelitian ini menggunakan teori implementasi Edward III, hasil penelitian menunjukkan bahwa implementasi Peraturan Daerah Nomor 15 Tahun 2011 tentang Pelayanan Publik di Kantor Kecamatan Sogaten yang dicermati dari empat aspek atau indikator, pada prinsipnya telah berjalan dengan baik, kecuali aspek sumber daya pelaksanaannya, yaitu: Jumlah dan kualitas personel/petugas pelayanan masih belum memadai dan sarana/prasarana dan perlengkapan, serta fasilitas pendukung pelayanan lainnya, masih belum memadai. Kondisi ini memperlambat waktu pelayanan kepada masyarakat. Sedangkan 2 (dua) faktor yang telah diidentifikasi sebagai penghambat pelaksanaan pelayanan publik oleh pemerintah Desa Sogaten yaitu kualitas sumber daya aparatur dan sarana/prasarana, peralatan dan sarana penunjang pelayanan.   Keywords: Implementasi, Pelayanan Publik, Perda ublik juga memiliki peran penting dalam tercapainya kesejahteraan masyarakat itu sendiri Pelayanan dapat berjalan efektif apabila masyarakat mendapatkan kemudahan pelayanan dengan prosedur yang singkat, cepat, tepat dan memuaskan dalam pelayanan publik ini kantor kelurahan sogaten  berjalan dalam koridor PERDA NO 15 TAHUN 2011 TENTANG PELAYANAN PUBLIK Jenis penelitian ini adalah penelitian deskriptif, yaitu jenis penelitian yang menggambarkan suatu keadaan atau penelitian yang dilakukan untuk mengetahui nilai variabel mandiri baik satu variabel atau lebih (independen) tanpa membuat perbandingan, atau menghubungkan antara variabel satu dengan variabel lainnya jenis data yang digunakan adalah jenis data kualitatif. Menurut Sugiono (2017). Data kualitatif adalah data yang berbentuk kata-kata, kalimat, skema dan gambar.
KUALITAS PELAYANAN PEMBAYARAN PASIEN UMUM PADA KASIR RUMAH SAKIT UMUM DAERAH (RSUD) CARUBAN KABUPATEN MADIUN Maryani, Sri; Suwardi, Suwardi; Sardjono, Herning Suryo
JI@P Vol 13 No 1 (2024): JI@P
Publisher : Master of Public Administration, Universitas Slamet Riyadi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33061/jp.v13i1.10276

Abstract

ABSTRACT THE QUALITY OF PUBLIC PATIENT PAYMENT SERVICES AT CASHIER OF REGIONAL PUBLIC HOSPITAL (RSUD) CARUBAN MADIUN REGENCY Public service is an effort of state to fulfill the basic needs and rights of its citizens. Public service providers must stick to the principle of excellent service. RSUD Caruban in Madiun Regency is one of the public service providers in health sector. One of the non-medical service units in RSUD Caruban is cashier's payment service. However, there are still complaints from patients about the quality of the service. The purpose of this study is to analyze the quality of public patient payment services at the cashier of RSUD Caruban, Madiun Regency which was measured on five service dimensions, namely Tangibles, Responsiveness, Reliability, Assurance, and Empathy. This research was carried out at the RSUD Caruban, Madiun Regency. The population was all public patients at RSUD Caruban in Madiun Regency or their representative families. The sample was determined by Accidental sampling using Lemeshow formula, 96 people. Source of data consists of primary data and secondary data. Data collection techniques of this study using a questionnaire. Data were analyzed descriptively quantitatively with the help of frequency tables. The results of the study showed that the quality of public patient payment services at cashier of regional public hospital (RSUD) Caruban Madiun Regency is good. It is supported by average score result of 5 dimensions of the service. The first, the total average score of Tangibles is 3,86 which is included in good quality category. second, the total average score of Responsiveness is 4,14 which is included in good quality category. Third, the total average score of Reliability is 4,10 which is included in good quality category. Fourth, the total average score of Assurance is 4,17 which is included in good quality category. And fifth, the total average score of Empathy is 4,12 which is included in good quality category. Keywords: Service Quality, Tangibles, Responsiveness, Reliability, Assurance, Empathy
KUALITAS PELAYANAN POLI KLINIK RAWAT JALAN PADA RUMAH SAKIT UMUM DAERAH CARUBAN KABUPATEN MADIUN PROVINSI JAWA TIMUR Wuryani, Siti
JI@P Vol 13 No 1 (2024): JI@P
Publisher : Master of Public Administration, Universitas Slamet Riyadi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33061/jp.v13i1.10277

Abstract

Today health problems have become a basic need for society. Everyone wants health because health is considered very valuable and expensive. The hospital is one of the health facilities to provide health referral services to the community and has a very important role in accelerating the improvement of public health status. The problem found is the importance of the quality of outpatient polyclinic services at the Caruban Regional General Hospital, Madiun Regency, East Java Province. This study aims to analyze and describe the quality of outpatient polyclinic services at the Caruban Regional Hospital, Madiun Regency, East Java Province. The research uses the theory of 5 dimensions of service quality (SERVQUAL) according to Zeithaml et al (1990) in hardiyansyah (2011: 46-47) which consists of Tangible dimensions (Physical Evidence), Reliability (Reliability), Responsiveness (Responsiveness), Assurance (Assurance) , and Empathy (Empathy). The research sample was taken from patients who had received 2 (two) services at the outpatient polyclinic at the Caruban Regional General Hospital. The research methodology used a cross-sectional survey study which was carried out for approximately one month. Data was collected through a questionnaire that focused on various aspects of service, including speed of service, ease of access, quality of communication with medical personnel, available facilities. The results of this study indicate that the quality of outpatient services at the Caruban Regional General Hospital, Madiun Regency, is in the Good category with a total score of 754.67 or 3.85. The tangible dimension shows the Good category with a total score of 726.83 or 3.70. The Reliability dimension shows the Good category with a total score of 744.12 or 3.79. The Responsiveness dimension shows the Good category with a score of 773.63 or 3.77. The Assurance dimension shows the Good category or 3.94. Meanwhile, the Empathy dimension shows the Very Good category with a total score of 785.33 or 4.00. Keywords: Tangible dimension, reliability dimension, responsiveness dimension, assurance dimension and empathy dimension
PENGARUH BUDAYA ORGANISASI DAN KEMAMPUAN PEGAWAI TERHADAP KUALITAS PELAYANAN KESEHATAN DI PUSKESMAS POLOKARTO Arum Ratnaningsih, Kharisma; Tri Haryanto, Aris; Suhita, Damayanti
JI@P Vol 13 No 1 (2024): JI@P
Publisher : Master of Public Administration, Universitas Slamet Riyadi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33061/jp.v13i1.10309

Abstract

This study aims to determine the effect of Organizational Culture and Employee Ability on the Quality of Health Services at the Polokarto Health Center, Polokarto District, Sukoharjo Regency. The type of research conducted is causal associative research with a quantitative approach. The population in this study were all people who received services from the Polokarto Health Center, Polokarto District, Sukoharjo Regency. Sampling using Incidental Sampling technique. The basis for this sampling uses the Lemeshow formula with a sample size of 96. The data collection methods used in the study were observation, lift/questionnaire, and documentation. The data analysis technique used is descriptive statistics, validity test, reliability test, classical assumption test, multiple linear regression analysis, and hypothesis testing. The results concluded that Organizational Culture has a moderate effect on Health Service Quality and Employee Ability has a strong effect on Health Service Quality at the Polokarto Health Center, Polokarto District, Sukoharjo Regency. Organizational Culture and Employee Ability also have a positive and significant effect on the Quality of Health Services at the Polokarto Health Center, Polokarto District, Sukoharjo Regency. This is evidenced by the Fcount value of 65.574. When compared with the Ftable value of 3.083, then Fcount> Ftable. Meanwhile, the result of the coefficient of determination analysis is 0.570. This shows that 57% of the Service Quality variable can be explained by the Organizational Culture and Employee Ability variables.
PENGELOLAAN RETRIBUSI PASAR DALAM MENINGKATKAN PENDAPATAN ASLI DAERAH KOTA SURAKARTA TAHUN ANGGARAN 2018-2022 Putri, Tara Yuniar; Suhita, Damayanti; Winduro, Wirid
JI@P Vol 13 No 1 (2024): JI@P
Publisher : Master of Public Administration, Universitas Slamet Riyadi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33061/jp.v13i1.10310

Abstract

This research aims to describe the management of Surakarta City market retribution in increasing Surakarta City's Regional Original Revenue (PAD) for the 2018-2022 fiscal year. The method used in this research is a descriptive method using a qualitative approach with several sources of informants from the Surakarta City Trade Office, the Head of the Surakarta City Market and several market traders in Surakarta City. Data collection techniques using observation, interview, and documentation methods. Data analysis techniques used are data collection, data condensation, data presentation, and verification/conclusion drawing. The result of the research concludes that the management of market levy in increasing Local Revenue of Surakarta City is good, it is seen from some dimensions of indicators developed by George R Terry (1958) in Sukana (2011:10). From the Planning aspect, the management of market levy in Surakarta City is good, it can be seen from the existence of clear objectives, structured management steps and appropriate retribution revenue targets. From the Organizing aspect, it is also good, proven by the existence of appropriate division of labor, as well as the cooperation between several parties. From the aspect of Actuating, the management of market retribution in Surakarta City is good, this is seen from the existence of clear implementation methods and structured work processes. From the Controlling aspect, it is good, it is proven by the supervision on the work implementation process, the evaluation and problem solving conducted by the agency directly. However, there are several things that must be considered by the Trade Office related to the method of payment of market retribution, and the target of market retribution revenue. Keywords: Management, Local Revenue, Market Retribution.
PELAYANAN PEMBELAJARAN DI SEKOLAH MENENGAH NEGERI ATAS 1 GAMPING, KABUPATEN SLEMAN, PROVINSI DAERAH ISTIMEWA YOGYAKARTA Naina Aqmarina, Putri; Suwardi, Suwardi; Suryo, Herning
JI@P Vol 13 No 1 (2024): JI@P
Publisher : Master of Public Administration, Universitas Slamet Riyadi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33061/jp.v13i1.10311

Abstract

This study to analyse and describe learning services at SMA Negeri 1 Gamping from the perspective of service quality and to analyse and describe learning services at SMA Negeri 1 Gamping from the perspective of service performance. This type of research is a mix method, where the results of quantitative research on service quality using questionnaires as a data collection tool are compared with the results of qualitative research on service performance using interview techniques. The sample in quantitative research amounted to 100 XI grade students consisting of 4 study groups with random sampling and interviews with teachers, administration, and waka sarpras as supporting data in qualitative research. The results showed that learning services at SMA N 1 Gamping from the perspective of service quality received an average score of 3.45 with quality categories, and learning services at SMA N 1 Gamping from the perspective of service performance refer to the accreditation results issued by the National Accreditation Board for Schools/Madrasah Number 974/BAN-SM/SK/2019 dated 5 November 2019 with the accreditation predicate A (Superior). It can be concluded that the A (Superior) accreditation predicate in the aspect of service performance only gets the Quality category in service quality and has not reached the High quality category
AKUNTABILITAS ANGGARAN PEMILIHAN BUPATI DAN WAKIL BUPATI BOYOLALI TAHUN 2020 Susanti, F. Yeni; Suwardi, Suwardi; Suryo, Herning
JI@P Vol 13 No 1 (2024): JI@P
Publisher : Master of Public Administration, Universitas Slamet Riyadi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33061/jp.v13i1.10320

Abstract

Local elections in Indonesia in 2020 will be held simultaneously for regions whose term of office for regional heads ends in 2021. The simultaneous local election system in 2020 will be the fourth time has been held in Indonesia. The voting is planned to be held simultaneously in December 2020. The total number of regions that will carry out simultaneous local elections in 2020 is 270 regions with details of 9 provinces, 224 regencies and 37 cities. The 2020 Boyolali Regent and Deputy Regent elections are part of the 2020 Simultaneous Elections. This research aims to determine the accountability of budgeting and the 2020 Simultaneous Elections with case studies at the Boyolali General Election Commision, starting from budget planning, implementation, and reporting. The theory used is accounting theory according to Sujarweni (2015), accountability is a form of obligation for a person (leader/officer/executor) to guarantee that the duties and obligations they carry have been carried out in accordance with applicable regulations. The research method used is the Normative Legal Research Method, and the Observational Research Method Here a survey was carried out, by going directly to the research location to obtain primary data through interviews, and obtain budgeting data for the 2020 Boyolali Regent and Deputy Regent Elections. The results of the study show: first, the budgeting for the Boyolali Regent and Deputy Regent Elections in 2020 is running according to the corridor of government budgeting regulations. Second, in the implementation of programs and activities, there are changes between planning and budgeting, due to the dynamics of the implementation of the selection stages. However, these changes are carried out in accordance with the applicable laws and regulations. Third, in terms of reporting, there are findings from the examining institution that affect the quality of budget accountability for the 2020 election of the Boyolali Regent and Deputy Regent. In general, the conclusions that can be drawn from this research are that the budgeting for the 2020 Boyolali Regent and Deputy Regent Elections is quite accountable. Key word : accountability.
COLLABORATIVE GOVERNANCE DALAM PROGRAM SULTANIKAH CAPINGAN (KONSULTASIS PRANIKAH BAGI CALON PINANGANTEN) DI KOTA SURAKARTA Nihayatunniswah, Nihayatunniswah; Winarti, Winarti; Haryanto, Aris Tri
JI@P Vol 13 No 1 (2024): JI@P
Publisher : Master of Public Administration, Universitas Slamet Riyadi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33061/jp.v13i1.10411

Abstract

Collaborative Governance in the Sultanikah Capingan Program (Premarital Consultation for Prospective Pinanganten) in Surakarta City. Research on the implementation of the Sultanikahcapingan Program which was present starting in 2020 by adopting Stephen Ballogh's Collaborative Governance theory with a qualitative approach and descriptive method. According to the theory, in Collaborative Governance a program cannot run alone without the support of relevant stakeholders who have the same motivation, commitment, goals and mission. This program involves several stakeholders, the first is DP3AP2KBSurakarta City as the project leader, 6 religious institutions organizing marriage(KUA, BAGKS, Walubi, Kevikepan, Parisada Hindhu Dharma, MAKIN) and thecommunity as the target of the program, especially prospective brides. The datafrom this study were obtained from interviews with these stakeholders using the indepth interview method, as well as through literature study. The data analysis technique uses interactive techniques according to Miles, Huberman and Saldana. In the course of this program, there has been a decrease in the number of catin (bride-to-be) target coverage who received consultation from officers. Commitmentwith stakeholders also experienced several obstacles related to implementation time, provision of venues and implementation. For this reason, the Sultanikahcapingan program was researched from the collaboration process carried out by stakeholders, so that the results of the research will be known how the process, dynamics and adaptation of the results of the Sultanikah capingan program are running. Keywords: bride-to-be, Collaborative governance, Sultanikah capingan
EVALUASI PERMENPAN NOMOR 6 TAHUN 2022 TENTANG PENGELOLAAN KINERJA PEGAWAI APARATUR SIPIL NEGARA DI BPKAD KABUPATEN MADIUN Rahmadani, Saras; Suwardi, Suwardi; Sarjono, Herning Suryo
JI@P Vol 13 No 1 (2024): JI@P
Publisher : Master of Public Administration, Universitas Slamet Riyadi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33061/jp.v13i1.10431

Abstract

Regulasi Pemerintah yang berbentuk Permenpan Nomor 6 Tahun 2022 Tentang Pengelolaan Kinerja Pegawai Aparatur Sipil Negara merupakan regulasi yang bertujuan untuk mengatur pelaksanaan laporan kinerja seluruh Aparatur Sipil Negara melalui aplikasi e-KINERJA. Tujuan dari penelitian ini antara lain adalah bahwa peneliti ingin menganalisis lebih lanjut evaluasi pelaksanaan Permenpan RB Nomor 6 Tahun 2022 tentang Pengelolaan Kinerja Pegawai Aparatur Sipil di Badan Pengelolaan Keuangan Dan Aset Daerah Kabupaten Madiun. Jenis penelitian yang digunakan dalam penelitian ini adalah penelitian kualitatif dengan pendekatan deskriptif. Penelitian kualitatif dengan pendekatan deskriptif dimaksudkan untuk memberikan gambaran pelaksanaan Permenpan RB Nomor 6 Tahun 2022 melalui aplikasi e- KINERJA dan mengetahui permasalahan-permasalahan yang terjadi dalam pelaporan hasil kinerja pegawai dan dampak yang ditimbulkan. Pelaksanaan evaluasi dalam penelitian ini menggunakan kriteria evaluasi yang dikemukakan oleh William N. Dunn (2013) yaitu efektifitas, efisiensi, ketercukupan, perataan, responsifitas dan ketepatan. Hal tersebut yang mendasari peneliti dalam melakukan wawancara, pengamatan obyek di lapangan serta mengkaji dokumen-dokumen yang terkait dengan pelaksanaan Permenpan RB Nomor 6 Tahun 2022 tentang Pengelolaan Kinerja Pegawai Aparatur Sipil di Badan Pengelolaan Keuangan Dan Aset Daerah Kabupaten Madiun. Hasil penelitian menunjukkan bahwa evaluasi pelaksanaan Permenpan RB Nomor 6 Tahun 2022 tentang Pengelolaan Kinerja Pegawai Aparatur Sipil di Badan Pengelolaan Keuangan Dan Aset Daerah Kabupaten Madiun belum sepenuhnya memenuhi kelima indikator efektifitas, efisiensi, ketercukupan, pemerataan, responsifitas dan ketepatan. Dari indikator efektifitas, efisiensi, ketercukupan sudah memenuhi tetapi dari indikator responsifitas dan ketepatan belum dapat memenuhi.Keywords : efektifitas, efisiensi, ketercukupan, perataan, responsifitas dan ketepatan.

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