cover
Article Per Year (5 Year)
All
Home Page
OAI Link
Editorial Team
Contact
Reviewer
Google Scholar
Contact Name
Galih Kusumah
Contact Email
galih@upi.edu
Phone
-
Journal Mail Official
pariwisata@upi.edu.
Editorial Address
Prodi Magister Pariwisata, Gedung Sekolah Pascasarjana, Universitas Pendidikan Indonesia, Jl Dr. Setiabudhi 229 Bandung, 40154
Location
Kota bandung,
Jawa barat
INDONESIA
Tourism & Hospitality Essentials Journal
Published by Universitas Pendidikan Indonesia
ISSN : 2460366X     EISSN : 25499920     DOI : -
Core Subject : Social,
Social Sciences
Arjuna Subject : Umum - Umum
Articles 7 Documents
 1 
Search results for , issue "Vol 2, No 1 (2012)" : 7 Documents clear
IMPLEMENTASI PROGRAM TOTAL QUALITY SERVICE DALAM UPAYA MENINGKATKAN KEPUASAN TAMU DI HOLIDAY INN RESORT BATAM Saman, Saefuloh; Gaffar, Vanessa
THE Journal : Tourism and Hospitality Essentials Journal Vol 2, No 1 (2012)
Publisher : Universitas Pendidikan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17509/thej.v2i1.1933

Abstract

Study was to obtain findings on the effects of total quality service program to the satisfaction of guests at the Holiday Inn Resort Batam. Total Quality Service (TQS), is a fusion of all the functions of the company into a holistic philosophy that builds upon the concept of quality, teamwork, focusing on the customer (customer focus), the involvement of the total (total involvement), as well as continuous improvement. The method used in this study is descriptive and verification, with explanatory survey methods. The sample size is a number of long stay guests 79 using systematic sampling method. While the analytical technique used is multiple regression. The research results showed that total quality service has a significant effect on guest satisfaction. The results of calculations obtained Fhitung = 20,389, while Ftabel of the standard error 0.05 is 2.30. This shows that the total quality service effects guests satisfaction. The value of determination coefficient of 0.499. it showed that 44.9% guest satisfaction is influenced by total quality service while the remaining 55.1% is for other factors that affect guest satisfaction.
Tourism and Hospitality Essentials (THE) Journal, Vol.II, No.1, 2012 - 291 PENGARUH PROGRAM GREEN MARKETING DI HOTEL SHANGRI-LA JAKARTA TERHADAP GREEN CONSUMER BEHAVIOR (Survei Pada Tamu yang Menginap di Hotel Shangri-la Jakarta) Desliana, Anasti; Andari, Rini
THE Journal : Tourism and Hospitality Essentials Journal Vol 2, No 1 (2012)
Publisher : Universitas Pendidikan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17509/thej.v2i1.1938

Abstract

Tourism holds an important role as a major contribution for economy of a country not least for Indonesia. Tourism activity can not be separated from the various tourism sectors are mutually supportive and integrated with one another so as to attract tourists to visit Indonesia. Hospitality industry is an important industry in tourism activity due to the hospitality industry is one industry that high contribute to the tourism sector particularly in Jakarta. Jakarta as the capital city of Republic of Indonesia has the potential to attract tourists to the fulfillment of needs in terms of lodging accommodations in great demand by the management of international chain hotels to expand its market share by establishing a network of hotels in Jakarta. The importance of the marketing strategy undertaken by the hotel a top priority with progress and about eco-friendly lifestyle imposed by the Hotel Shangri-La Jakarta. So in general the strategy undertaken by the Hotel Shangri-La Jakarta is the green marketing. Therefore, the research done in the hope that green marketing is a strategy of influence in the creation of green consumer behavior. In this study, the independent variable (X) is green marketing which has three sub variable are green value-Addition process, green management systems, and green products. Variable (Y) is green consumer behavior. The study was conducted during six months from September 2011 until February 2012 by using systematic random sampling as technique sampling. The results showed that green marketing significantly influence green consumer behavior. Factors of green marketing that gives a large effect is green management systems in Hotel Shangri-La Jakarta and the lowest factors in green marketing is green products in Hotel Shangri-La Jakarta.
PENGARUH DISTINCTIVE CAPABILITIES PADA OBJEK WISATA ALAM TAMAN BUNGA NUSANTARA TERHADAP KEPUTUSAN BERKUNJUNG (Survei pada Wisatawan Taman Bunga Nusantara) Nurwantika, Tia Aliana; Fakhrudin, Suwatno
THE Journal : Tourism and Hospitality Essentials Journal Vol 2, No 1 (2012)
Publisher : Universitas Pendidikan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17509/thej.v2i1.1934

Abstract

The great potential of Indonesian tourism with its diversity of objects and attractions, supported by facilities and infrastructures as well as the potential of qualified human resources, made tourism as one of a major core businesses in Indonesia, especially in West Java . The developing tourism industry in Indonesia has spur a competition among the enterpreneur which involved in tourism business. It also has a great impact to Taman Bunga Nusantara, which is one of tourism objects in Cianjur and located strategically between the area of Jakarta-Bandung. The development of Taman Bunga Nusantara is quite good, but it deals with decreased numbers of tourists visit in the year 2006-2010. This is due to several factors, one of these factor is the competition among tourism businesses subject in Puncak and the opened access of Cipularang toll, therefore it impacts to several number of tourism objects in Puncak-Cianjur especially Taman Bunga Nusantara. Therefore, Taman Bunga Nusantara tries to attract visitors by offering a unique tour to emphasize the concept of nature. The independent variable (X) is distinctive capabilities which consists of two dimensions which are Reputation and Innovation. The dependent variable (Y), namely the decision to visit. The type of the study is descriptive verifikatif, and the method used was survey which use sistematic sampling technique, so it obtains 100 respondents of samples. Techniques of data analysis and hypothesis test used was analyisis path (path analysis). The results showed that the distinctive capabilities provide a significant influence on the decision to visit. The biggest influence of distinctive capabilities of the Keputusan Berkunjung obtained through reputation and the smallest influence obtained through innovation. As for suggestions for the company in improving the decision to visit the Taman Bunga Nusantara is through the development of distinctive capabilities and a greater planning and innovative.
PENGARUH ASSURANCE TERHADAP LOYALITAS PELANGGAN CORPORATE TIKET MASKAPAI PENERBANGAN DOMESTIK PT. INTERLINK TOURS & TRAVEL BANDUNG (Survey Kepada Pelanggan Corporate Tiket Maskapai Penerbangan Domestik PT. Interlink Tours and Travel Bandung) Aryanti, Desy; Ahman, Eeng
THE Journal : Tourism and Hospitality Essentials Journal Vol 2, No 1 (2012)
Publisher : Universitas Pendidikan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17509/thej.v2i1.1935

Abstract

Travel and tourism in the world is a milestone for the global economy industry today. Tourism is currently standing strong in almost all countries as an industry in their respective countries, including Indonesia. One of the important tourism industry in the implementation of tourism is travel services as tourist facilities required to meet travel. One of the travel services required by tourists is a travel agency. Many travel agents established in the provinces where people often travel potentially that West Java especially in Bandung. In 2011 the number of places of business travels are in Bandung as many as 218. One of the largest travel agency in Bandung is PT. Interlink Tours and Travel. In terms of sales, PT. Interlink Tours and Travel rely more on domestic airline tickets customers in large numbers and repeatedly. In 2011 customers of PT. Interlink Tours and Travel have decreased loyalty. One way PT. Interlink Tours and Travel do to enhance customer loyalty to an airline ticket sales in accordance with the target is to provide quality service to customers with a focus on communication, credibility, security, competence and courtesy. In marketing this is called assurance. Assurance theory used is the theory of the Parasuraman in Ririn Tri Ratnasari (2011:109) and the theory of customer loyalty using the theory Baloglu (2002). The population in this study is the corporate customers of domestic airline tickets in PT. Interlink Tours and Travel Bandung. Sampling technique used is saturated sampling and data analysis technique used is multiple regression. Overview of research on assurance and customer loyalty is in a good position. The results showed simultaneous assurance effect on customer loyalty. However, partially only competence sub variables that influents the loyalty, while the other four sub variables, namely communication, credibility, security and courtesy are no effect on customer loyalty.
Tourism and Hospitality Essentials (THE) Journal, Vol.II, No.1, 2012 - 245 ANALISIS FAKTOR-FAKTOR PENDORONG MOTIVASI WISATAWAN NUSANTARA TERHADAP KEPUTUSAN BERKUNJUNG KE KEBUN RAYA BOGOR (Survei Pada Wisatawan Nusantara yang Berkunjung ke Kebun Raya Bogor) Hermansyah, Danu; Waluya, Bagja
THE Journal : Tourism and Hospitality Essentials Journal Vol 2, No 1 (2012)
Publisher : Universitas Pendidikan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17509/thej.v2i1.1936

Abstract

Bogor Botanical Gardens (KRB), has a tourist attraction (DTW) in the form of natural beauty and have never experienced a change from the previous hundred years. Tourists (wisnus) contributed 97% of the number of visits, but the number of visits wisnus from year to year decline, with the known factors that drive wisnus who visited the BBG, BBG manager can know wisnus needs when traveling, need for such wisnus can be met and can be marketed through various marketing programs. Based background, then the formulation of this study as follows: 1) Describing the factors driving wisnus to KRB. 2) How would the decision to visit KRB. 3) How does the influence of the push factors driving the decision wisnus to visit KRB. This type of study is a deskritif and verifikatif, so the method used is the explanatory survey. Sampling technique is systematic random sampling with a sample size of 100 respondents. Data analysis technique used is of the Path Analysis with SPSS 18.0 software. The results showed that the response domestic tourists of push factors Driving Been Against Decision to KRB is generally considered quite high. Factors that gets the highest ratings of the relaxation factor of 0.227 or 22.7%, because KRB has a very beautiful natural setting and have the cool air that makes wisnus want to make a visit to the KRB in order to refresh themselves both physically and mentally, while the response factor wisnus about family and friend togetherness undervalued. Domestic tourists responses to the decision in general been quite high in value. Factors that gets the highest ratings on the choice of brands for 20.74%. This is because KRB has a very good name in the minds of domestic tourists regarding both the popularity and uniqueness tourist attraction owned by KRB, and the introduction of the tourist attraction offered by KRB While assessors are the lowest is in the choice of products and services that is equal to 19.3%. Verificative results indicate that the push factors driving have a significant high value in influencing the decision to visit that is equal to 82.43%. This means that the better the factors that drive the more powerful it wisnus decision to KRB, there is a sub-variable that does not have a significant influence is relaxation. This is because every wisnus who visited the KRB aims to relax but now will make a visit to the KRB wisnus obstacles by traffic jam that often occur in the city of Bogor, the heavy rains that often inhibits wisnus to visit and day trips to the KRB and the unavailability of the area parking on the weekend.
PENGEMBANGAN PRODUK WISATA DENGAN MENGGUNAKAN TEKNIK TOURISM OPPORTUNITY SPECTRUM TERHADAP KEPUTUSAN BERKUNJUNG (Survei Pada Pengunjung Cukang Taneuh/Green Canyon Kabupaten Ciamis) Trigantiarsyah, Rela; Mulyadi, Hari
THE Journal : Tourism and Hospitality Essentials Journal Vol 2, No 1 (2012)
Publisher : Universitas Pendidikan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17509/thej.v2i1.1901

Abstract

Cukang Taneuh located in the village Kertayasa District Cijulang Kudat district is a tourist attraction that environment (ecotourism). Based on data Cukang Taneuh increase the number of tourists during the past four years, but a decline in the percentage of growth in the average number of visits are very significant. 2009 to 2010 the number of percentage increase amounted to only 9.24% of the target achievement of the increase in the number of tourists by 25% in 2010. Not achieving the target of tourist arrivals is presumably due to the lack of development of tourism products so that tourists experience burnout or boredom. One effort to improve and restore the number of tourists is the development of tourism products by using the technique of tourism opportunity spectrum. The purpose of this study was 1) to obtain findings regarding the development of tourism products by using the technique of tourism opportunity spectrum in tourist attractions Cukang Taneuh 2) To obtain findings regarding the decision to visit the tourist attractions Cukang Taneuh 3) To determine the effect of tourism product development by using the technique of tourism opportunity spectrum of the decision to visit the tourist attractions Cukang Taneuh. This research is descriptive and verification, because the method used is explanatory survey method using an ordinal scale. The analysis technique used in this research is the analysis of the path (path analysis), the sampling technique using systematic random sampling method through cross-sectional approach, the samples taken from the overall population of 150 visitors. The study of the hypothesis shows that the development of tourism products by using the technique of tourism opportunity spectrum consisting of accessibility, the characteristics of tourism facilities, social interaction, and the degree of management control has direct and indirect influence on the decision to visit the tourist attractions Cukang Taneuh 93.2% while the remaining 6.8% is influenced by other factors not examined in this study. The dimensions of the development of tourism products by using techniques spectrum of tourism opportunity to get high to low valuation is characteristic of tourism facilities, social interaction, the degree of management control, and accessibility
PENGARUH FAKTOR-FAKTOR PENARIK KEPARIWISATAAN WISATAWAN ASAL MALAYSIA TERHADAP KEPUTUSAN BERKUNJUNG KE KOTA PEKANBARU (Survei Pada Wisatawan Asal Malaysia yang Berkunjung ke Kota Pekanbaru) Mukiroh, .; Setiyorini, Heri Puspito Diyah
THE Journal : Tourism and Hospitality Essentials Journal Vol 2, No 1 (2012)
Publisher : Universitas Pendidikan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17509/thej.v2i1.1937

Abstract

Pull factors tourists from Malaysia to visit Pekanbaru city in principle intended to be used by the government to develop tourism marketing strategies in increasing the number of tourist arrivals from Malaysia to Pekanbaru. Results of research conducted by using an explanatory survey of origin Malaysian tourist visiting Pekanbaru indicate that a visit to Pekanbaru city decision is influenced by a wide range of variables, availability of services, cultural, political stability and security, as well as the availability tourist attractions. The results of the analysis using 0:07% error level indicates that these five variables, either as a whole or partially, a significant effect on decision to visit.

Page 1 of 1 | Total Record : 7

 1 

Filter by Year

2012 2012


Reset
Filter By Issues
All Issue Vol 14, No 2 (2024) Vol 14, No 1 (2024) Vol 13, No 2 (2023) Vol 13, No 1 (2023) Vol 12, No 2 (2022) Vol 12, No 1 (2022) Vol 11, No 2 (2021) Vol 11, No 1 (2021) Vol 10, No 2 (2020) Vol 10, No 1 (2020) Vol 9, No 1 (2019) Vol 8, No 2 (2018) Vol 8, No 1 (2018) Vol 7, No 2 (2017) Vol 7, No 1 (2017) Vol 6, No 2 (2016) Vol 6, No 1 (2016) Vol 5, No 2 (2015) Vol 5, No 1 (2015) Vol 4, No 2 (2014) Vol 4, No 1 (2014) Vol 3, No 2 (2013) Vol 3, No 1 (2013) Vol 2, No 2 (2012) Vol 2, No 1 (2012) Vol 1, No 2 (2011) Vol 1, No 1 (2011) More Issue