Rio Ageng Surya Susandy
Universitas Atma Jaya Yogyakarta

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Optimalisasi Tata Kelola Sistem Informasi BLUD melalui Evaluasi Tingkat Kematangan Layanan TI Rio Ageng Surya Susandy; Patricia Paramitha Suci; Ignatia Eka Puspita Kriswianti
Sanskara Manajemen Dan Bisnis Vol. 4 No. 01 (2025): Sanskara Manajemen dan Bisnis (SMB)
Publisher : Eastasouth Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/smb.v4i01.674

Abstract

Artikel ini mengevaluasi tata kelola sistem E-BLUD. Penelitian ini mengidentifikasi isu dalam implementasi serta menentukan level kematangan sistem yang saat ini berada pada 'Managed and Measurable'. Hasil penelitian menunjukkan keberhasilan E-BLUD dalam penatausahaan laporan keuangan di Badan Layanan Umum Daerah. Meski demikian, peningkatan lebih lanjut diperlukan untuk mengurangi penyimpangan. Analisis gap menunjukkan adanya perbedaan minor antara kondisi saat ini dan level kematangan yang diharapkan, menyarankan perlunya integrasi sistem yang lebih mendalam dan pemantauan yang konsisten. Studi ini menawarkan wawasan bagi pemangku kepentingan untuk meningkatkan manajemen layanan TI dan menyarankan peningkatan berkelanjutan untuk mencapai level 'Optimized'.
The Role of E-Government as A Bureaucratic Reform Innovation Infrastructure Ignatius Novianto Hariwibowo; Rio Ageng Surya Susandy; Agustinus Edi Sutarta; Krist Setyo Yulianto
STI Policy and Management Journal Vol 11, No 1 (2026): STI Policy and Management
Publisher : National Research and Innovation Agency, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14203/STIPM.2026.456

Abstract

Improving public services is one way to achieve government success. Within the framework of New Public Management, Indonesia created a grand design for bureaucratic reform through Presidential Regulation No. 81/2010. The government also implemented the Electronic-Based Government System (SPBE) as the foundation of e-government to reaffirm its commitment to improving services. This study examines e-government as an infrastructure that moderates the influence of bureaucratic reform and accountability on public services. The data includes the bureaucratic reform index, SPBE, SAKIP (accountability), and public services from provincial governments. The role of e-government as a moderator analyzed using panel regression with secondary data from 31 provincial governments and 186 panels from 2019 to 2024.  By positioning e-government as a moderator, this study explores the role of technology as a platform for public service innovation, a previously unstudied topic. The results show that bureaucratic reform and accountability directly improve public services, but e-government does not strengthen the influence of either. These findings confirm that technology adoption is an innovative tool that accelerates improvements in public service quality. This implies that the government requires digital capacity, data integration, and IT governance to deliver fast, transparent services to citizens without halting procedures.