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All Journal TGO Journal of Community Development Innovation Business Management and Accounting Journal
Ani Surtiani
Universitas Bandung
Arts Humanities Economics, Econometrics & Finance Education Social Sciences

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Assessing Customer Satisfaction in Relation to Service Quality at PLN in Cimahi City Aldi Aryaman; Ani Surtiani; Warman Suryaman
Innovation Business Management and Accounting Journal Vol. 3 No. 1 (2024): January - March
Publisher : Trescode Green Organization

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56070/ibmaj.2024.002

Abstract

The purpose of this study is to determine the effect of service quality on PLN customer satisfaction at PT. Haleyora Powerindo Cimahi Kota. This research method uses a quantitative approach to the survey method. The population in this study is the average monthly PLN customer at PT. Haleyora Powerindo Cimahi City, namely 652 customers. Questionnaires using a Likert scale were distributed to a sample of 87 customers determined by the Slovin formula (error rate of 10%). As for statistical data analysis using simple linear regression analysis by testing the t test. The results of the study concluded that Service Quality affects PLN Customer Satisfaction at PT. Haleyora Powerindo Cimahi Kota. The magnitude of the contribution of service quality to PLN customer satisfaction at PT. Haleyora Powerindo Cimahi Kota amounted to 61.6% while the remaining 38.4% was influenced by other factors not examined in this study. This study highlights the crucial role of service quality in customer satisfaction at PT. Haleyora Powerindo Cimahi Kota, underscoring the need for focused improvements in this area to significantly enhance overall customer experience.
Character Building Method: An approach to Improve the Discipline for Students in Higher Education Susniwati Susniwati; Iin Agustina; Tuti Asmala; Kurniawati Kurniawati; Ani Surtiani
TGO Journal of Community Development Vol. 2 No. 1 (2024): January - June
Publisher : Trescode Green Organization

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56070/jcd.2024.001

Abstract

This community service activity aims to evaluate the effectiveness of the Character Building program at Bandung University in enhancing student discipline. The methodology involves both quantitative and qualitative data analysis derived from surveys and interviews with students, program chairs, and academic personnel. The evaluation results indicate a significant improvement in student discipline, reflected in positive changes in behavior, increased participation in academic activities, and engagement in social projects. Students' awareness of discipline values and responsibility has also increased, creating a more positive academic atmosphere. This research implies that the character-building program is effective as a character-formation strategy, serving as a foundation for further development. The study also underscores the importance of direct student involvement in evaluation and emphasizes the need for ongoing monitoring to identify long-term changes. Practical implications include continuous improvement in program implementation and attention to various dimensions of the student experience.
Co-Authors Aldi Aryaman Iin Agustina Kurniawati Kurniawati Susniwati Susniwati Tuti Asmala Warman Suryaman